Manager, Quality Assurance and Excellence

The Big Picture

The Manager, Quality Assurance and Excellence is responsible for the administration and direct supervision of the Quality Assurance and Excellence Team. They are responsible for the continued effectiveness, compliance, measurement, analysis and improvement of the quality management system at Baylis Medical Technologies, including Document Control, Training, CAPA, Complaints, Internal Audit, Recalls, standards compliance and continuous improvement activities.

Impact Through Innovation

Technical Duties:

• Leads the execution, maintenance and continuous improvement of quality systems, policies and objectives, ensuring alignment with regulatory requirements and company goals.
• Establishes and sustains a highly effective CAPA process, ensuring disciplined adherence to procedures and timely completion of investigations, root cause determination, implementation and effectiveness activities.
• Partners with CAPA and investigation owners to ensure records are risk-based, technically sound, adequately documented and completed within committed timelines.
• Oversees quality assurance and excellence functions, including Document Control, Training, CAPA, Complaints, Internal Audits, Recalls and Field Actions, standards compliance, as applicable.
• Enforces compliance with regulatory requirements through supporting internal, supplier and external audit activities and supports regulatory and certification-body inspections.
• Coordinates, analyzes and reports Quality Management System key performance indicators to identify trends, risks, recurring issues and improvement opportunities.
• Undertakes independent studies, analyses, interpretations and conclusions to assess compliance with new or revised standards and regulations.
• Ensures Quality Management System training is current, effective and appropriate for assigned responsibilities.
• Coordinates and leads significant investigations and escalations, including customer performance issues, and interfaces with Engineering and Production on quality-system matters.
• Facilitates the customer complaint process to support timely investigation, trending, escalation and global regulatory compliance.

• Leads quality excellence projects and continuous improvement initiatives to improve operational efficiency, product quality and Quality Management System effectiveness.
• Promotes a culture of quality and partners with Operations, Supply Chain, Manufacturing, Regulatory, R&D, Sales and other functions to implement sustainable improvements.

Decision-making Authority:

• Work is assigned in terms of broad objectives and is reviewed for soundness of approach and general effectiveness.
• Makes independent, risk-based decisions on work methods, priorities and procedures required to achieve quality and business objectives.
• Determines or delegates Quality Assurance approval authority based on competency, risk and procedural requirements.
• Provides compliance direction and escalates significant product, customer or regulatory risks when appropriate.

Planning Responsibility:

• Conducts planning for the Quality Assurance and Excellence group using mature quality assurance knowledge and input from appropriate stakeholders.
• Participates in short- and long-range department planning, including review of resources and budgets required to perform quality functions.
• Sets group goals and objectives, establishes quality excellence priorities and tracks key performance indicators to measure progress.
• Leads project planning and implementation of Quality Management System updates and continuous improvement initiatives.

Leadership Authority/Supervision Exercised:

• Provides technical and department-level leadership to Quality Assurance and Excellence staff.
• Assigns and reviews work, advises on complex problems and confirms work is accurate and adequate to meet compliance requirements.
• Provides direct and sustained supervision to professional staff and ensures the team is adequately resourced and competent.
• Responsible for coaching, performance evaluation, career development and succession planning for the Quality Assurance and Excellence group.
• Makes recommendations concerning selection, training, evaluation, recognition, remuneration and discipline of staff.
• Conducts routine administrative management activities, including approval of vacation requests within delegated authority.

Your Unique Expertise

• Minimum Bachelor’s degree in Engineering, Science or a related technical discipline
• Minimum of 8 years’ progressive experience in Quality Assurance, Quality Systems or Quality Excellence
• Minimum of 5 years’ experience in the medical device industry or an equivalent regulated industry
• Minimum of 5 years’ experience in a manufacturing environment
• Minimum of 2 years’ experience leading and coaching others. Demonstrated ability to assess, develop, motivate and empower professional staff
• Working knowledge of and experience with U.S. FDA quality system requirements, ISO 13485, ISO 14971, ISO 19011, Canadian Medical Devices Regulations, EU medical device requirements and other relevant jurisdictional regulations
• Demonstrated experience leading audits and supporting customer, certification-body and regulatory inspections with successful outcomes
• Demonstrated skills in achieving results and managing others to achieve objectives
• Demonstrated experience making risk-based decisions to resolve complex problems and providing sound compliance advice and direction
• Demonstrated successful interdisciplinary collaboration and ability to promote a culture of quality
• Strong expertise in statistical and analytical techniques, quality metrics and continuous improvement methods. Ability to write clear technical documentation, correspondence, procedures and workflows
• Strong interpersonal, communication, presentation, negotiation and conflict-management skills
• Demonstrated proficiency in project management, including the ability to prioritize, balance and manage multiple initiatives with strong results and goal orientation
• Proficient in Microsoft Office and relevant electronic Quality Management System tools
• Some travel required

• Quality-related training or certification preferred; ASQ or equivalent quality credentials.

Our Distinctive Edge

• Effortless commute: say goodbye to commuting challenges/hassles with our complimentary shuttles and subsidized transit options, making your journey to work a breeze.
• Work-life integration: Embrace a well-balanced work-life rhythm through our hybrid model and flexible hours, empowering you to thrive both personally and professionally.
• Making a difference: Be a force for good with one dedicated day off for impactful volunteering, supporting causes close to your heart.
• Nurturing your career:  Propel your career forward with abundant opportunities for on-site training, workshops, and personal development.
• Rewards that count:  Reap the benefits of our comprehensive rewards package, including tuition reimbursement and a health spending account.
• Unleash your spirit:  Join a thriving workplace culture filled with employee-led clubs, campaigns, sports teams, and exhilarating activities - fostering camaraderie and fun.

​​​​Our Impact

Baylis Medical Technologies is a leader in the development and manufacturing of innovative medical devices in the fields of radiology and cardiovascular. Headquartered in Canada, the company also provides contract manufacturing services to some of the world’s leading medical device companies.

Baylis Medical Technologies is an equal opportunity employer and encourages applications from all qualified individuals.

Please inform us if you require any accommodations during the recruitment process.

Take the Leap

We are looking for talented individuals, like yourself, to join Baylis Medical Technologies and make a meaningful impact in the lives of patients. Be part of our mission to revolutionize patient care through cutting-edge technology and breakthrough solutions.

Are you ready to join us? Apply today and let’s shape the future of healthcare together!

Want an inside look at careers and life at Baylis? See all our current job opportunities here and follow us on LinkedIn!

While we thank all applicants, only those being considered for an interview will be contacted.

This role has a base salary range of $110,000 CAD to $135,000 CAD. Final offers are determined based on individual skills, experience, qualifications, location, and other job-related factors.