Contracts & Compliance Coordinator

Markham, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 14, 2026

Original job description

1 year Full-Time Contract

Job Summary

Under the supervision of the Contracts Manager, the Contracts & Compliance Coordinator is responsible for maintaining key relationships with contract leads and having a thorough understanding of all contracts in order to be a resource to both internal and external parties, while acting as the liaison between the government contracts and Bayshore departments.

Duties And Responsibilities

Read and understand contract obligations and how they relate to business operations.
Collect and record contract data based on department protocol.
Ensure internal process and operations meet required contractual obligations and identify gaps in processes and procedures that are not in compliance with HCCSS Contracts.
Manages Contract performance, utilizing available data and information to identify issues and/ or concerns as well as quality improvement opportunities related to our contracts.
Attend LHIN and SPO meetings (travel as required).
Develop thorough understanding of internal operations including the environment and operating conditions.
Addresses concerns from clients and contract representatives in an effective and timely manner – working with relevant internal staff and external parties (including performance and billing issues).
Act as a point person between Internal departments and customers to communicate any updates, disruptions to service, improvements, etc.
Train staff on HCCSS requirements.
Coordinate resources for RFPs for Proposals.
Take minutes during meetings following document control protocol and ensuring follow up is shared with relevant parties/ management in a timely manner.
Investigate and respond to client complaints and escalations and work with internal/ external departments to implement process improvements.
Update and maintain department tools and contracting processes.
Actively work to develop an understanding of the business operations from a front-line perspective.
Communicates project development, status, and related processes on an ongoing basis.
Ability to ensure timely and effective execution of multiple and simultaneous projects.
Self-organized and has ability to prioritize tasks and ensure all deadlines are met.
Identify business requirements regarding contracts terms and conditions.
Contributes ideas and innovations to improve upon existing systems, work processes and procedures.
Respond to inquiries or questions regarding contract administration.
Complete a variety of administrative tasks.
Develop process flow charts, SOPs and work instruction in various formats (Visio, Word, Powerpoint, Excel).
Ensure required data is collected, prepared and communicated to relevant parties.
Extract and analyze reports and summarize findings for management.
Maintains excellent relationships with internal department leads, using effective communication strategies including email, phone, and in-person meetings.
Maintains excellent relationships with external parties/ customers using effective communication strategies.
Works with staff and management to ensure actions items are completed in a timely manner as per assigned deadlines.
Responding to customer and internal enquiries within set guidelines and time frames.
Maintain strong relationships with key stakeholder groups including clinical and administration team members.
Develop process improvements that mitigate risk and ensure contractual compliance.
Participate in improvement initiatives with department leads, with a focus on Patient Safety, Risk Assessment and business efficiency.
Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System.
Participates proactively in Health & Safety activities while performing all duties.
Adhere to Bayshore Policies and Procedures.
Maintain confidentiality of client and corporate information.

Complete other tasks as requested.

Qualifications

Education and Experience

University degree in a related discipline or three-year diploma in a related discipline plus related experience
Related experience in a health care environment, Ontario LHINs or other Provincial Agencies is an asset
Experience in Program / Project Management is an asset

Other Skills, Abilities And Requirements

Excellent time management skills with the ability to prioritize multiple assignments and meet deadlines
Strong communication and presentation skills
Experience providing detailed reports using Microsoft Office (Excel) and CRM
Valid driver’s license and reliable vehicle for off-site meetings

Primary Location

ON-Markham

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More about this job

Responsibilities

Coordinate contract administration and compliance by interpreting obligations, monitoring performance, identifying process gaps, and communicating with internal departments and external stakeholders. Support reporting, complaints and escalations, staff training, RFPs, meeting documentation, and continuous improvement initiatives.

Requirements

Requires a university degree in a related discipline or a three-year diploma in a related discipline with related experience. Healthcare or provincial-agency experience, project management experience, strong communication and organizational skills, Microsoft Office and CRM reporting experience, and a valid driver's license with a reliable vehicle are specified or identified as assets.

Skills

Contract Administration
Contract Compliance
Project Management
Data Collection and Analysis
Reporting
Process Improvement
Risk Assessment
Quality Management
Complaint Resolution
Communication
Time Management
Prioritization
Microsoft Office
Excel
CRM

Visa sponsorship

Not detected in the job text

Keywords

Contract Administration
Contract Compliance
Government Contracts
HCCSS
LHIN
Healthcare
Contract Performance
Contract Obligations
Business Operations
Process Improvement
Risk Assessment
Patient Safety
Quality Management System
Project Management
Program Management
RFP
Request for Proposals
Complaint Resolution
Escalation Management
Stakeholder Management
Data Collection
Data Analysis
Reporting
Microsoft Office
Excel
CRM
Visio
Standard Operating Procedures
Process Flow Charts
Document Control

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