Jobs in Canada

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Added 1 day ago
RC
Manager, Talent Acquisition
Randstad Canada
Mississauga, ON
- $95,000 to $126,000 CAD / year
- Full-time
We are partnering with a leading Canadian retailer to hire a Manager, Talent Acquisition who will lead and mentor the corporate recruitment team. In this role, you will implement…
Added 1 day ago
E
EverCommerce - Staff Engineer
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ON
- $160,000 to $190,000 CAD / year
- Full-time
…businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between…
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Director, Human Resources
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Reporting to the Director of Human Resources, the Human Resources Manager is responsible for ensuring excellence in day-to-day people operations. This role leads the delivery of HR…
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C1
Senior Technical Program Manager
Company 19 - John Hancock Life Insurance Company (U.S.A.)
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- Full-time
Are you a seasoned Technical Program Manager who knows how to bring structure, momentum, and clarity to complex technology initiatives?
Added 1 day ago
RA
Gainsight Developer
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Toronto, ON
- Full-time
- Hybrid
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Mid-Market Onboarding Lead
Canada Job Posts
Canada
…time-to-live, deployment quality, onboarding CSAT, early-lifecycle retention, and the strength and readiness of your…
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Global Director, Mid-Market Onboarding
Canada Job Posts
Canada
…deployment quality, customer satisfaction, and the long-term retention impact of a strong…
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Customer Recovery Team - Manager
Canada Job Posts
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As Manager, Customer Recovery, you own the retention engine and critical recovery motions that turn high-risk accounts into long-term brand advocates. You lead a specialized team of…
Added 1 day ago
C1
Distribution Project Specialist
Company 19 - John Hancock Life Insurance Company (U.S.A.)
Toronto, ON
- Full-time
…with particular focus on initiatives involving technology, data, operational, and cross-functional dependencies. The role will partner closely with Distribution leaders, Sales Technology,…
Added 1 day ago
Records and Information Management Manager
Government of New Brunswick - THC
NB
…management-related subject matter expertise in relation to diverse program areas within the…
Added 1 day ago
US
Senior Services Engagement Director
United States - Genesys Cloud Services, Inc.
ON
- Full-time
…experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger…
Added 1 day ago
KL
Assistant Director of Care (ADOC) – Full-Time
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Toronto, ON
- $85,000 CAD / year
- Full-time
…services to residents, coordination of the quality management program and acts as a resource and coach to team members in various clinical areas as outlined in the position summary. In…
Added 1 day ago
7779 - Store Manager
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Kelowna, BC
Added 1 day ago
7776 - Store Manager
Hat World Inc.
Coquitlam, BC
Added 1 day ago
7761 - Store Manager (H)
Hat World Inc.
AB
Added 1 day ago
RC
HR Express Advisor/HR Operations Coordinator-Mississauga-Hybrid
Randstad Canada
AB
- $30 CAD / hour
- Contract
Premium pay for afternoon and night shifts
Added 1 day ago
RC
Project Manager - Remote
Randstad Canada
Remote, Canada
- $79 to $95 CAD / hour
- Contract
- Remote
Strategic Alignment: Collaborate with the Program Manager to set program standards (focusing on quality management) and ensure all activities align with broader portfolio goals.
Added 1 day ago
Program Manager
Bayshore HealthCare Ltd.
Mississauga, ON
The Program Manager (PM) under the direction of the Associate Director, is responsible for the oversight, operations, and direct management of Pharmaceutical Patient Support Programs. The…
Added 1 day ago
SD
Senior Manager, Finance
School District #39 (Vancouver)
Vancouver, BC
- Full-time
Reporting to the Executive Director, Finance, the Senior Manager - Finance is responsible for leading VSB’s core accounting operations, including financial accounting, treasury, and…
Added 1 day ago
RC
Customer Service Agent - Retail / Projets
Randstad Canada
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- $21 CAD / hour
- Contract
Mentorship: Continuous guidance and priority management from an experienced Project Manager.
Added 1 day ago
RC
Quality Control Supervisor
Randstad Canada
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- Full-time
Schedule: Full-Time, Permanent 8-Hour Day Shift Monday to Friday
Added 1 day ago
C
Senior Compensation Operations Manager
Camunda
Canada
- Full-time
Hi there! We're seeking a strategic and operationally excellent Senior Compensation Operations Manager to own the design, implementation, and governance of our enterprise sales compensation…
Added 1 day ago
Used Car Sales Manager
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Monday to Thursday: 9:00am to 9:00pm (day and evening shifts available)
Added 1 day ago
Data and Reporting Specialist
The Ontario SPCA and Humane Society
Stouffville, ON
In this role, you will serve as the data anchor for our annual giving program, evaluating campaign performance, tracking donor lifecycle trends, extracting data for donor segments, and…
Added 1 day ago
RC
Sr. Product Management Specialist
Randstad Canada
Mississauga, ON
- $90,000 to $96,000 CAD / year
- Full-time
Comprehensive benefits program featuring health, dental, and retirement savings plans.

Bayshore HealthCare Ltd.

Program Manager

Mississauga, ON, Canada

Apply on bayshore.taleo.net About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 23, 2026

Original job description

JOB SUMMARY
The Program Manager (PM) under the direction of the Associate Director, is responsible for the oversight, operations, and direct management of Pharmaceutical Patient Support Programs. The Program Manager, in keeping with the organizational structure of the Patient Support Services division, assumes overall responsibility for financial and operational requirements relating to their program/s. They are also responsible for the implementation of contractual agreements, specific to the delivery of client and patient services, as well as metrics on a specific drug therapy and/or other related projects.

DUTIES AND RESPONSIBILITIES
Patient Support Program Management:
• Collaborates with partnering pharmaceutical company to ensure performance expectations are met and maintained.
• Maintains a patient centric approach to all decisions and activities related to their assigned Patient Support Program.
• Maintain team training matrix, HR files and other required documentations for audit up to date
• Works closely with internal and external stakeholders to ensure ongoing alignment and operations are meeting program requirements
• Communicates program updates (including competitive intelligence and strategic insight) on an ongoing basis with Bayshore management team.
• Takes a quality improvement approach when reviewing operations and delivering patient care.
• Always maintains confidentiality of pharmaceutical partner and corporate information.
• Develops business cases that deliver prompt, cost effective, creative solutions to the pharmaceutical partner and Bayshore.
• Utilizes data modeling and analytical techniques to identify efficiencies and areas of opportunity and improvement.
• Is responsible for understanding, implementing, and monitoring of all data reporting assigned to the program and submitted to internal and external stakeholders for review.
• Responsible for data integrity and accurate data collection by program staff
• Uses exceptional negotiation and customer service skills to cultivate long term partnerships in an ethical, transparent manner.
• Prepares and presents Quarterly Business Reviews (as contractually required) to both internal and external stakeholders.
• Supports the procurement, implementation, launch and development of revenue generating programs.
• Serves as primary point of contact for internal and external partners, to address and resolve any program specific inquires.
• Is financially responsible for the program P&L and works with senior management and finance to ensure the program is in a positive financial position.
• Consistently and proactively stays abreast of industry changes and shares strategic market insight with pharmaceutical partners.
• Demonstrates strong presentation skills and has public speaking ability to present complex data to customer groups during quarterly business meetings and for all ad hoc requests
• Complete other tasks as requested.

Operations:
• Develops and maintains specific program protocols, supporting documents, policies and procedures, including but not limited to scripting, SOP’s, Work Instructions and process flows in collaboration with pharmaceutical partner(s) if applicable
• Actively participates in the reporting of incidents or occurrences through the Quality Management System (QMR).
• Has a solid understanding of accounts payable and accounts receivable methodology.
• In conjunction with the Pharmacovigilance Department, assures collection, processing and reporting of Adverse Events within contractual KPI’s and pharmacovigilance requirements.
• Have strong project management skills and the ability to manage day to day operations, while assuming responsibility for several projects simultaneously.
• Must be able to identify and report AE’s to health Canada, Med Info and enter into source system and third party systems.
• Assists in the development and/or revision of policies and procedures.
• Performs and supports regular program audits and quality assurance reviews to ensure KPI’s and pharmaceutical partner expectations are met, including call and chart audits as required
• Complete other tasks as requested.

Human Resources:
• Liaises with HR and Senior Management to coordinate recruitment, orientation, coaching, workload planning, and retention initiatives.
• Directly manages program specific employees to ensure the delivery of high quality care and adherence to program, government, company and ISO 9001-2000 standards.
• Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify HR of any Health & Safety risks or concerns.
• Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident.
• Leads or assist with the implementation of Modified Work Programs for employees.
• Develop and delivers employee training: including, but not limited to clinical and reimbursement programs.
• Complete other tasks as requested.

QUALIFICATIONS
EDUCATION
• Business graduate discipline in any field (College diploma, Undergraduate, Graduate) OR three (3) years of management experience in people management and patient support programs.
EXPERIENCE
• At least three (3) years of management of Patient Support Program experience or recent management experience in the healthcare or pharmaceutical industry.
• Demonstrated ability to interpret and integrate policies and procedures; solid track record in conducting education initiatives
• Demonstrates time management skills, as well as an ability to evaluate urgent situations and make appropriate business decisions.
• Exemplary verbal and written communication abilities, facilitating effective interactions across diverse audiences
• Demonstrated willingness to travel as per business requirements
• Must be fluent in verbal and written communication and interpersonal skills for both English and French (Applicable for provinces/regions with French language service requirements)
• Knowledge of the principles, practices and methods of account management; operations and service delivery; financial management and control; program development, implementation and evaluation; human resources practices.
• Ability to work in a quiet working environment with proven ability to work autonomously within a remote/virtual team environment
• Established high speed internet access from home office.

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individual's purpose, potential and wellbeing.

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.

Apply on bayshore.taleo.net About employer

More about this job

Responsibilities

The Program Manager at Bayshore HealthCare will run a pharmaceutical patient support program day to day, manage its budget and staff, track data and quality, and report results to the pharmaceutical partner and Bayshore leadership. The role also handles adverse event reporting and staff training.

Requirements

Candidates need at least three years of patient support program or healthcare or pharmaceutical management experience, plus strong project management, communication, presentation and negotiation skills. Fluency in English and French may be required, and a quiet remote work setup with high-speed internet is needed.

Skills

Program management
Financial management and P&L ownership
Accounts payable and receivable
Adverse event reporting
Pharmacovigilance
Health Canada adverse event reporting
Quality management system (QMR)
ISO 9001
SOP and work instruction development
Policy and procedure development
Data analysis and data modeling
Data reporting and integrity
Program audits and KPI monitoring
Project management
Quarterly business reviews
Presentation and public speaking
Negotiation
Stakeholder management
Staff recruitment and retention
Coaching and team training
Workload planning
Training development
Health and safety reporting
Modified work programs

Keywords

Program Manager
Patient Support Programs
pharmaceutical
patient support
healthcare management
program management
P&L
budget management
quality improvement
adverse event reporting
pharmacovigilance
Health Canada
Med Info
ISO 9001
SOP
quality management system
data reporting
quarterly business review
project management
remote team

Seniority

Manager

Languages

English
French

Fields of study

Business

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Work requirements

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