Senior Manager, Pharmacy Operations
- Markham, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Minimum of 5 years of experience in a hospital or sterile compounding setting.
- Posting language
- English
- Posted
Original job description
Job Summary
Reporting to the Director of Pharmacy Operations, the Senior Manager, Pharmacy Operations will serve as the on-site Designated Manager under the Ontario College of Pharmacists (OCP). This leadership role is responsible for overseeing all aspects of pharmacy operations, ensuring compliance with regulatory standards, driving quality and safety in sterile compounding, and leading a high performing team. This role will act as the primary liaison for regulatory inspections, manage client relationships, implement strategic initiatives, and ensure operational excellence across the site. This role requires strong leadership, project management skills, and the ability to stay current with evolving regulatory requirements to maintain the highest standards of pharmacy practice.
Duties And Responsibilities
ON-Markham
Reporting to the Director of Pharmacy Operations, the Senior Manager, Pharmacy Operations will serve as the on-site Designated Manager under the Ontario College of Pharmacists (OCP). This leadership role is responsible for overseeing all aspects of pharmacy operations, ensuring compliance with regulatory standards, driving quality and safety in sterile compounding, and leading a high performing team. This role will act as the primary liaison for regulatory inspections, manage client relationships, implement strategic initiatives, and ensure operational excellence across the site. This role requires strong leadership, project management skills, and the ability to stay current with evolving regulatory requirements to maintain the highest standards of pharmacy practice.
Duties And Responsibilities
- Act as the primary contact/ designated manager for inspections and audits by the Ontario College of Pharmacists (OCP) and other regulatory bodies.
- Lead internal audits and ensure continuous improvement in sterile compounding practices.
- Develop and deliver training programs for pharmacy staff on sterile compounding, safety protocols, and regulatory updates.
- Lead, manage, and develop the pharmacy team, ensuring they have the skills and resources to excel in their roles.
- Build and maintain strong relationships with hospital clients, addressing service issues and identifying opportunities for growth.
- Assist in budget preparation and manage resources efficiently to meet operational and financial targets.
- Champion the adoption of new technologies (e.g., PKV Technology) and ensure successful implementation and staff adoption.
- Investigate and resolve incidents related to compounding errors, equipment failures, or service disruptions.
- Coordinate and work with internal stakeholders to standardize practices and share best practices.
- Oversee the delivery of pharmacy services to patients and clients, ensuring high quality clinical support, effective communication, and strong client relationship management to enhance patient outcomes and customer satisfaction.
- Contribute to long term strategic planning for service expansion, partnerships, and innovation in sterile compounding.
- Prepare regular reports on operational performance, compliance, and business development metrics for senior leadership.
- Manage and execute projects efficiently, ensuring alignment with overall business goals and timelines.
- Ensure the business remains in compliance with all regulatory and legal requirements, staying up to date with regulatory changes and updates.
- Perform other duties as assigned.
- Must hold a Pharmacist license in Ontario, in good standing with the OCP.
- Minimum of 5 years of experience in a hospital or sterile compounding setting.
- Proven leadership experience in pharmacy operations.
- Strong understanding of OCP regulations and sterile compounding standards.
- Experience with regulatory inspections, audits, and compliance reporting.
- Business acumen and experience in client-facing or business development roles.
- Excellent communication, organizational, and problem-solving skills.
- Proven ability to lead teams, manage talent, and drive professional development.
- Ability to manage multiple projects, meet deadlines, and deliver results efficiently.
- Ability to stay informed and ensure that the business adapts to and complies with evolving regulatory changes.
- Demonstrated ability to lead and influence cross functional teams, particularly in a healthcare setting.
- Expertise in Ontario College of Pharmacists' standards and sterile compounding regulations.
- Proficiency in optimizing pharmacy operations to improve quality, cost-effectiveness, and efficiency.
- Ability to adopt and integrate new technologies, including those for automated compounding or dispensing, and track their effectiveness.
- Must be available to work on site and flexible to work evenings, weekends, and holidays based on business needs.
- Occasional travel to Markham, Kitchener, and other business-related locations as necessary.
ON-Markham
More about this job
Responsibilities
Oversee on-site pharmacy operations as the designated manager, ensuring regulatory compliance, safe and high-quality sterile compounding, effective audits, and staff development. Manage client relationships, budgets, projects, technology adoption, incident resolution, and strategic initiatives while reporting operational and business performance to senior leadership.
Requirements
Requires an Ontario pharmacist license in good standing with the OCP, at least five years of experience in a hospital or sterile compounding setting, and proven pharmacy operations leadership. Candidates should have strong knowledge of OCP regulations and sterile compounding standards, experience with audits and compliance reporting, business and client-facing acumen, and the ability to lead teams and manage multiple projects.
Skills
- Pharmacy Operations
- Sterile Compounding
- Regulatory Compliance
- OCP Inspections And Audits
- Team Leadership
- Staff Training And Development
- Budget And Resource Management
- Project Management
- Incident Investigation
- Quality And Safety Improvement
- Strategic Planning
- Business Development
- Technology Implementation
- Cross-Functional Collaboration
- Operational Reporting
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Management & Leadership
- Security & Safety
Keywords
- Ontario College Of Pharmacists
- Pharmacist License
- Designated Manager
- Sterile Compounding
- Pharmacy Operations
- Regulatory Compliance
- Regulatory Inspections
- Audits
- Quality Improvement
- Patient Safety
- Training Programs
- Hospital Pharmacy
- Client Relationships
- Budget Preparation
- Resource Management
- PKV Technology
- Automated Compounding
- Dispensing Technology
- Incident Investigation
- Strategic Planning
- Business Development
- Operational Performance Metrics
- Project Management
- Cross-Functional Collaboration
- Professional Development