Find work in Canada.

512,618 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 2 hours ago
AS
Senior/Lead Business Analyst- BMT
Apex Systems
Toronto, ON
- $45 to $60 USD / hour
- Contract
Apex Systems is seeking an experienced Lead Business Analyst to support Our Client’s Business Management Technology, or BMT, billing automation program.
Added 2 hours ago
FC
Business Analyst / Senior Business Analyst Commercial Services
FirstOntario Credit Union
Hamilton, ON
- Full-time
Company-wide Employee Volunteer program (Blue Wave Program)
Added 3 hours ago
TH
Intermediate Financial Analyst
The Hospital for Sick Children
Toronto, ON
- Full-time
Peri-Operative Services at SickKids is looking for an Intermediate Financial Analyst, to join the Physician Billing Operations team. Reporting to the Senior Manager, POS Business…
Added 3 hours ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 4 hours ago
R
Bilingual FX Analyst - 12 months Contract
RBC
Toronto, ON
- Full-time
As a FX Analyst in the digital division within the Commercial FX Sales department, you will primarily be responsible for providing access to RBC DX, RBC’s proprietary online FX trading…
Added 4 hours ago
BG
Learning Management System Administrator
Brandt Group of Companies
Regina, SK
- Full-time
…Learning Management System. Working under the guidance of the Program Development Manager and LMS Analyst, the LMS Administrator supports learning path administration, course maintenance,…
Added 5 hours ago
AS
Sr Analyst, IT Vendor Management - P4
Apex Systems
Toronto, ON
- $100 to $115 USD / hour
- Contract
Location: Mississauga, Ontario, Canada | Job Grade: P4 – Senior Sourcing Analyst | Employment Type: Contract to hire
Added 5 hours ago
SC
Security and Compliance Analyst
samdesk Canada Inc.
Edmonton, AB
- Full-time
We’re hiring a Security & Compliance Analyst to join our Infrastructure & Security team. This role has both technical and administrative work. You’ll help run our SOC 2 Type II program day…
Added 7 hours ago
TU
Programmer Analyst II
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
The Programmer Systems Analyst II designs and builds computer application solutions for existing complex or campus wide computer systems within the Enterprise Automation and Solution…
Added 7 hours ago
MT
Analyst, CMI
Miller Thomson LLP
Montreal, QC
- Full-time
Find the spark that will propel your career to new heights. Apply today to join a firm that is dedicated to you.
Added 7 hours ago
A
Automation Controls Associate Manager
Accenture
Calgary, AB · Vancouver, BC · Mississauga, ON · Ottawa, ON · Toronto, ON
- Full-time
· Develop proposals for business development opportunities and present to senior leadership at potential clients. Ability to turn broad program objectives into actionable design initiatives.
Added 7 hours ago
CE
Maintenance Data Analyst
Cenovus Energy
Edson, AB
- Full-time
Reporting to the Senior Coordinator, Edson Maintenance, the Maintenance Data Analyst plays a key role in supporting safe, reliable and efficient Production Operations by ensuring the…
Added 7 hours ago
RB
Bilingual FX Analyst - 12 months Contract
Royal Bank of Canada
Toronto, ON
- Full-time
As a FX Analyst in the digital division within the Commercial FX Sales department, you will primarily be responsible for providing access to RBC DX, RBC’s proprietary online FX trading…
Added 7 hours ago
UH
Financial Analyst II
University Health Network
Toronto, ON
- Full-time
The Cancer Clinical Research Unit has a mandate to lead and promote clinical research within the PMH Cancer Program through standardization of processes and encouraging a culture of…
Added 7 hours ago
UH
Clinical Research Analyst
University Health Network
Toronto, ON
- Contract
The Lupus Program at The Centre for Prognosis Studies in Rheumatic Diseases (CPSRD) located at Toronto Western Hospital has a focus on diagnosis, treatment and genetic factors of Systemic…
Added 8 hours ago
S
Business Analyst III
Seaspan
North Vancouver, BC
- Full-time
The Business Analyst III leads the analysis, design, optimization, and governance of business processes and technology solutions across complex initiatives within Seaspan Shipyards. This…
Added 8 hours ago
TU
Programmer Analyst II
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
The Programmer Systems Analyst II designs and builds computer application solutions for existing complex or campus wide computer systems within the Enterprise Automation and Solution…
Added 8 hours ago
GO
IT Investment Planning & Financial Strategy Manager
Government of Manitoba
Winnipeg, MB
- Full-time
Added 8 hours ago
AI
Business System Analyst - D365
American Iron & Metal (AIM)
Montreal, QC
- Full-time
Reporting to the Manager, Financial ERP, the D365 Business System Analyst is responsible to identify and drive the successful delivery of enhancement opportunities in the Microsoft Dynamics…
Added 9 hours ago
SH
Business Analyst
SE Health
Markham, ON
- Full-time
The Business Analyst, Enterprise Value Delivery supports the successful delivery of enterprise transformation initiatives by translating business needs into clear, structured requirements…
Added 9 hours ago
P&
Ingénieur analyste - Systèmes de contrôle / Engineer, Analyst - Control Systems
Pratt & Whitney
Longueuil, QC
- Full-time
Added 9 hours ago
UO
Technology / Facility Support Analyst, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Part-time
Continuing Education is currently seeking a Recurring Part-time Technology / Facility Support Analyst.
Added 9 hours ago
UO
Senior Systems Development Analyst, VP Development and Alumni
University of Calgary
Calgary, AB
- Full-time
VP Development and Alumni is currently seeking a Full-time Temporary Senior Systems Development Analyst for approximately 5 months.
Added 9 hours ago
D
Analyst - AI & Data Transformation
Deloitte
Toronto, ON
- Full-time
As an Analyst on the AI and Data team, you'll collaborate with cross-functional experts to solve complex client problems at the intersection of business and AI. Your day could include:

Bayshore HealthCare

Technical Support Analyst

Toronto, ON, Canada
Scarborough, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Experience: Minimum 2-3 years’ experience with IT Infrastructure and Desktop Support Services.
Posting language: English
Posted: Oct 27, 2026

Original job description

Description - External

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

Position Summary

The Technical Support Analyst is responsible for providing technical and operational IT leadership at the local branch level within the BHCS division. This role acts as the first point of contact for all first and second level escalations of branch technology issues and support.

This role will collaborate with the ISSU/TSA Manager, Manager Branch Support and NSC IT to ensure all issues are tracked and resolved, and if appropriate, escalated within a timely manner. In addition, they will work with their Area Directors to identify roadblocks within their branches for a swift resolution.

The individual will have the opportunity to solve complex incident escalations and be involved with a variety of projects and tasks that contribute directly to the BHCS branch’s growth. This position will work in the office 5 days a week in the Vaughan office.

Duties And Responsibilities

Responsible for the ongoing operation, administration, and support of computer systems, desktop software, and enterprise applications across your assigned branches.
Manage the lifecycle of IT equipment (laptops, phones, desktops, peripherals, printers, servers etc.) from procurement to disposal in compliance with Bayshore’s IT asset management processes.
Follow enterprise documented technical procedures, policies and standard processes related to IT Operations.
Configure, test, distribute, maintain, and troubleshoot desktop/laptop equipment, smartphones, printers, software, and peripherals.
Identify technical issues with accounts and escalate issues, if required, and/or report to TSA/ISSU Manager and Manager, Branch Support for resolution.
Ensure Service Level Agreements (SLAs) are being met by investigating and monitoring incidents and requests to be completed via the ticketing tool (Service Now).
Assess system configuration needs based on technical trends and branch user feedback and report to manager for review. Recommends laptop & smartphone image enhancements to simplify and enhance field staff experience.
Maintains awareness of evolving technical and branch business capabilities and needs.
Work with Operations Team, Transformation Team, Branch Leadership and NSC IT to plan implementation and integration of new technologies when necessary.
Responsible for documenting processes and following SOPs.
Act as the main point of contact for all escalations of IT issues across the branches and resolve in a timely manner.
Provide exceptional customer service to all employees, ensuring that the highest level of customer satisfaction is achieved.
Build strong relationships with Area Directors and branch employees to ensure IT processes and capabilities are well integrated and remain agile with branches’ growth plans.
Adheres to defined Bayshore IT Service Management processes – change, incident, knowledge, problem, request, and service level management.
Collaborates with Operations & Transformation Teams, Area Directors and IT Business Office on key projects, and ensures alignment of activities, field staff experience and technical approach.
Participate in ongoing internal and/or external continuing education activities.
Adhere to Bayshore Policies and Procedures.
Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
Additional duties as assigned by TSA/ISSU Manager and/or Area Director as assigned.

Other Responsibilities

Must be willing to travel to various locations within the branch geography for IT support or project support as required.
Complete other tasks as requested.

REPORTING RELATIONSHIP

The Branch Technical Support Analyst reports to the Local Area Director with a strong dotted line reporting relationship to the TSA/ISSU Manager.

Qualifications

Qualifications - External

Education

Completion of a college diploma/degree in Information Technology/Computer Science or a related field – or a combination of education, training and experience deemed equivalent.
Microsoft technical certifications preferred (A+, Network+, MCSA, MCSE etc.)
ITIL v3/v4 Foundation certificate preferred.

Experience

Minimum 2-3 years’ experience with IT Infrastructure and Desktop Support Services.
Active Directory Knowledge, structure, and management of user accounts throughout employee’s lifecycle.
Knowledge and experience working with VDI such as Citrix.
Experience with ticket management tools such as Remedy, Service Now etc.
Proficiency in Procura, and other healthcare business applications is an asset.
Technical knowledge and ability to support all end user hardware and software such as printing devices, mobile hardware (iPhones, Android etc.) and laptop/desktop hardware.
Experience in using MDM services such as Intune.
Office 365 knowledge and administration.
Understanding of VoIP, analog phone lines, VPN, and end user security
Demonstrated understanding of operating systems, network technologies, firewalls, and routers.

STANDARDS OF PERFORMANCE

The Branch Technical Support Analyst must demonstrate ongoing competencies in completing all expected tasks and duties as detailed in this job description as well as specific goals and objectives that are agreed to.

PERFORMANCE REVIEW

Performance will be reviewed on an ongoing basis with a formal review by the end of the three-month probationary period and subsequently, on at least an annual basis Input will be sought from the employee, Supervisor, and the National Service Centre and, in addition, will be based on ongoing client feedback and the extent to which performance meets expectations.

Primary Location

ON-Scarborough

Apply About employer

More about this job

Responsibilities

Provide first- and second-level IT support across assigned branches, troubleshoot and resolve technology issues, and manage incidents and requests through the ticketing system while meeting service-level agreements. Oversee IT equipment throughout its lifecycle, support technology implementations and projects, document and follow procedures, and build strong working relationships with branch staff and leadership.

Requirements

Requires a college diploma or degree in information technology, computer science, or a related field, or equivalent education, training, and experience; Microsoft technical certifications and ITIL Foundation are preferred. Candidates should have 2–3 years of IT infrastructure and desktop support experience, with knowledge of Active Directory, VDI, ticketing tools, end-user hardware and software, Intune, Office 365, telephony, VPN, and network technologies.

Skills

IT Infrastructure Support
Desktop Support
Active Directory
Virtual Desktop Infrastructure
Citrix
ServiceNow
IT Asset Management
Hardware And Software Troubleshooting
Mobile Device Management
Microsoft Intune
Office 365 Administration
VoIP
VPN
Network Technologies
IT Service Management
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

IT Infrastructure
Desktop Support
Active Directory
Virtual Desktop Infrastructure
Citrix
ServiceNow
Remedy
IT Asset Management
Microsoft Intune
Mobile Device Management
Office 365
Procura
ITIL Foundation
Microsoft Technical Certifications
Service-Level Agreements
Incident Management
Change Management
Knowledge Management
Problem Management
Request Management
Service-Level Management
VoIP
VPN
Firewalls
Routers
Operating Systems
Network Technologies
Printers
Smartphones
Healthcare Applications

Report this job