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Bayshore HealthCare

Weekend Client Service Administrator

Hamilton, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

Be the Difference. Connect our Community.

For over 50 years, Bayshore HealthCare has been a leading provider of home and community health services across Canada, delivering exceptional care with compassion and excellence.

Bayshore is currently seeking a passionate and caring Healthcare Scheduler to join our exceptional team.

Location:1211-4 Barton St E. Hamilton, Ontario L8H 2V4

Schedule: Straight Weekends Thursday through Monday

As the Home Care Client Service Administrator for our Hamilton Home Care Solutions Branch, you won't just answer the phone - you will be the vital link between funders, patients, families, and healthcare teams!

We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their customer service abilities.

What You Will Be Doing- Primary Responsibilities

Communicate- Professionally engage with patients, families, staff, and funder organizations
Process- Quickly handle funder referrals and updates in the EMR (Procura)
Triage- Make quick decisions regarding service escalations
Review- Collaborate with Supervisors, field employees and patients to assess service needs
Schedule- Support the coordination team in assigning care providers based on client needs, geographic area, staff skill-set and availability
Notify- Keep patients and staff informed of initial and ongoing schedules
Document- Maintain accurate records in the EMR
Resolve- Address patient concerns promptly and follow escalation pathways

Your Competitive Compensation Package

Bayshore HealthCare is built upon the guiding values of compassion and reliability; teamwork and diversity; innovation, leadership, and growth. Every single one of our employees across Canada operates with these fundamental values in mind;

Competitive Industry Wages: Bayshore recognizes the critical work you do. We offer competitive compensation reflecting your skills and dedication to care
Comprehensive Benefits & PTO Packages: Enjoy company-sponsored health and dental benefits for you and your family, ensuring your well-being
Retirement Savings Plan: Benefit from a company-contributed retirement savings plan to help secure your financial future
Work Perks: Enjoy group discounts for travel, entertainment, shopping, and sports venues
Employee Assistance Program: Support available 24/7 via phone, chat, in-person. Caregivers need care too!
Collaborative Team Atmosphere: Work alongside a dedicated team of healthcare professionals who are committed to providing the highest quality of care, with a National Clinic team to network with
Training & Development: Opportunities to grow your career and develop on an on-going basis
Safe and Supportive Environment: Adherence to strict health and safety protocols to ensure the well-being of both staff and clients
Supportive Management: Accessible clinical managers and schedulers who value and support your work

Education

What you Bring

Secondary School Diploma
Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred

Experience And Abilities

A minimum of two years related customer service experience, preferably in healthcare
Proven customer service and communication skills, preferably in healthcare or other high-paced customer service environment
Ability to handle issues and problem solve with tact and diplomacy
Excellent computer skills (Windows, Microsoft office, internet, EMR)
Ability to prioritize and handle multiple demands in a fast-paced environment
Proven organizational and teamwork skills; able to work independently and prioritize workload
Strong interpersonal skills including demonstrated ability to build rapport and connections

Our Commitment You- Equity, Diversity, and Safety

At Bayshore Healthcare, we are committed to fair, equitable, and transparent compensation practices. Base salary offered within an established range are determined using clearly defined criteria, including skills, experience, and overall organizational impact. All offers are thoughtfully aligned with internal equity and external market competitiveness.

We strive to create a high-quality and safe environment for both our team members and the clients and patients we serve is a top priority. Depending on provincial regulations and the nature of the role, new hires may be required to provide proof of vaccination against certain illnesses, such as COVID-19, Hepatitis, or seasonal influenza. Recruiters will provide any role-specific requirements.

Our Equity, Diversity, and Inclusion standards shape our vision of being the difference in the lives of those we care for, collaborate with, and support within our communities. We take pride in cultivating a culture of belonging, one where individual differences are embraced and celebrated, and where programs, resources, and policies are designed to support each person’s purpose, potential, and well-being.

Lastly, at Bayshore, we are equally committed to fostering an inclusive and accessible workplace and operate in full compliance with all provincial and territorial Human Rights and accessibility legislation. To ensure an inclusive recruitment and selection process, candidates are encouraged to share any accommodation needs they may have.

Posting Close Date: October 12, 2026

We thank all applicants. Shortlisted candidates will be contacted for interview by the assigned Recruiter

Primary Location

ON-Hamilton

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More about this job

Responsibilities

Communicate with patients, families, staff, and funders; process referrals and updates in the Procura electronic medical record; and triage service escalations. Coordinate care-provider schedules, notify patients and staff of schedules, maintain accurate records, and resolve patient concerns through established escalation pathways.

Requirements

A secondary school diploma is required, and a related certificate or diploma such as Medical Terminology or Office Administration is preferred. Candidates need at least two years of related customer service experience, preferably in healthcare, along with strong communication, computer, organizational, prioritization, teamwork, and problem-solving abilities.

Skills

Customer Service
Healthcare Scheduling
Communication
Problem Solving
Triage
Referral Processing
Electronic Medical Records
Procura
Microsoft Office
Windows
Prioritization
Organization
Teamwork
Interpersonal Skills
Conflict Resolution
Care Coordination

Benefits

Health And Dental Benefits
Paid Time Off
Retirement Savings Plan
Employee Discounts
Employee Assistance Program
Training And Development
Supportive Management

Visa sponsorship

Not detected in the job text

Keywords

Home Care
Healthcare Scheduling
Client Service
Customer Service
Patient Care
Funder Referrals
Procura
Electronic Medical Record
Service Escalation
Care Coordination
Scheduling
Care Providers
Medical Terminology
Office Administration
Microsoft Office
Windows
Communication
Problem Solving
Triage
Health And Safety
Healthcare Teams

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