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Added 1 month ago
R
Gestionnaire de programme – Développement de la main d’œuvre et des compétences / Program Manager – Workforce and Capability Development
RTX
Longueuil, QC
- Full-time
Added 1 month ago
MI
Eng, Welding
Magna International
Concord, ON
- Full-time
…exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you…
Added 1 month ago
SP
Residential Administration Manager
Sifton Properties Limited
London, ON
- Full-time
…invaluable contributions of our team members and prioritize their development, health and well-being. For generations, we’ve been in the business of building communities for people to live,…
Added 1 month ago
I
Enterprise Account Executive - Toronto
Ideals
Remote, Canada
- $90,000 to $220,000 CAD / year
- Full-time
- Remote
To support Ideals' rapid growth in North America, we are looking for our first Enterprise Account Executive (Business Development Manager) to focus on our Corporate segment in Toronto,…
Added 1 month ago
Associate Director
Bayshore
Mississauga, ON
Collaborate with the Program Manager in Development and/or revision of policies and procedures
Added 1 month ago
EG
Construction Manager, Land Development
Egis Group
Edmonton, AB
- $130,000 to $170,000 CAD / year
- Full-time
We are seeking an experienced Construction Manager to join our land development and civil infrastructure team in Edmonton, Alberta.
Added 1 month ago
TO
School Bus Dispatcher, Carp ON Split Shift
Transdev Ontario Manitoba
Ottawa, ON
- $43,000 to $45,000 CAD / year
- Contract
Reporting to the General Manager, the Schools Dispatcher is responsible for the dispatch of drivers and providing accurate direction. The role also includes providing a high degree of…
Added 1 month ago
NG
Talent & Workforce Planning Manager
NFI Group Inc.
Winnipeg, MB
- Full-time
…succession planning, talent reviews, workforce planning, career development, and internal mobility…
Added 1 month ago
SR
Maintenance Manager
Seasons Retirement Communities LP
Olds, AB
- $58,000 to $60,000 CAD / year
- Full-time
We’re looking for an Environmental Services Manager. This role is responsible for direct oversight of the Environmental Services team and for the effective functioning, upkeep and physical…
Added 1 month ago
C(
Renewal Manager
CGS (Computer Generated Solutions)
Saint John, NB
- Full-time
As a Renewal Manager, you will play a critical role in the customer journey, ensuring strong customer retention and seamless subscription renewals. Reporting to the Program Manager –…
Added 1 month ago
G
Analyst, Health Systems Innovation
GreenShield
Toronto, ON
- $73,000 to $93,000 CAD / year
- Full-time
…person and virtually. Within this structure, reporting to the Manager, Health Systems, the Analyst, Health System Innovation supports alignment of our strategy with the broader health…
Added 1 month ago
SM
Senior Controls Engineer
Samco Machinery
Toronto, ON
- Full-time
The Senior Controls Engineer is responsible for providing technical support and services in the design, development, testing, production and operation of electrical equipment and systems,…
Added 1 month ago
DI
Specialist, Digital Content
Definity Insurance Company
Toronto, ON
- Full-time
Create content for product and landing pages and publish the pages to our website using Adobe Experience Manager, our CMS
Added 1 month ago
Sr. Manager, Project
Aecon
Toronto, ON
Reporting to the Vice President, the Senior Project Manager is responsible for the overall execution of one or numerous projects in a safe and profitable manner, ensuring consistency with…
Added 1 month ago
MI
WCM Coordinator
Magna International
Concord, ON
- Full-time
…exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you…
Added 1 month ago
CC
Director of Premium Services, Centre Vidéotron
Compass Canada
Quebec, QC
- Full-time
…management. You will oversee the recruitment, training, and development of team members while ensuring adherence to cost controls, quality standards, and operational excellence. As a…
Added 1 month ago
LD
Intermediate Software Engineer
Leonardo DRS
Ottawa, ON · Kanata, ON
- Full-time
Reporting directly to the Manager, Software Engineering the lntermediate Software Engineer will be required to operate in both team and solo activities. Key activities will involve…
Added 1 month ago
BB
Bilingual Employee Relations (HR) Specialist
Beyond Bilingual Inc.
Mississauga, ON
- Full-time
RRSP matching program and Employee Share Purchase Plan
Added 1 month ago
Sales - Enterprise Territory Manager
F12.net
ON
…into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology…
Added 1 month ago
MR
Global Product Manager
Mara Renewables Corp
Dartmouth, NS
- Full-time
Mara’s remarkable journey has transformed us from a research & development startup into a global leader within the microalgal (precision fermentation) omega-3 oil industry, encompassing…
Added 1 month ago
NE
Technical Sales Manager
Northern Employment Solutions Inc
Winnipeg, MB
- Full-time
The Outside Sales Manager- Sudbury is responsible for the development of new accounts in Sudbury and/or generating new business from existing accounts.
Added 1 month ago
NE
Technical Sales Manager
Northern Employment Solutions Inc
Sudbury, ON · Greater Sudbury, ON
- Full-time
The Outside Sales Manager- Sudbury is responsible for the development of new accounts in Sudbury and/or generating new business from existing accounts.
Added 1 month ago
Software Engineer II
Leonardo DRS, Inc.
Ottawa, ON · Kanata, ON
Reporting directly to the Manager, Software Engineering the lntermediate Software Engineer will be required to operate in both team and solo activities. Key activities will involve…
Added 1 month ago
P
Senior CRO Manager (On-site in Dubai)
Puffy
Canada
- Full-time
…brand with over $1Billion in sales, is hiring a Senior CRO Manager to own on-site conversion rate optimization with authority over the experimentation roadmap, UX and merchandising…
Added 1 month ago
PH
Public Health Technologist Virology
Provincial Health Services Authority
Vancouver, BC
- Full-time
…direction as required from the Section Head, Laboratory Operations Manager, or Program Head/Medical Director as appropriate on customer service…

Bayshore

Associate Director

Mississauga, ON, Canada

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Job details

Posting language: English
Posted: Sep 14, 2026

Original job description

JOB SUMMARY
The Associate Director, under the direction of Director, PSS oversees, at a strategic level, two or more pharmaceutical program managers responsible for different clients The Pharmaceutical Portfolio Manager, in keeping with the organizational structure of the Patient Support Services division, assumes overall responsibility for specific operations relating to their clients along with the Program Manager, the implementation of contractual agreements specific to the delivery of client service on a specific drug therapy and/or other related projects.

DUTIES AND RESPONSIBILITIES
Portfolio Management:
• Supports the business growth of BSRx with a focus on customer growth
• Uses exceptional customer service and negotiation skills to cultivate a partnership with the pharmaceutical program managers and clients based on integrity and trust
• Supports Program Managers in their day to day operations and the formulation of program specific objectives and goals
• Supports the procurement, implementation, launch and development of revenue generating programs
• Successfully negotiates, executes, statements of work, service level agreements, and contract amendments
• Actively seeks and includes client feedback and perspective in program outcomes and process improvements.
• Communicates program updates (including competitive intelligence and strategic insight) on an ongoing basis with the director.
• Develops recommendations for program improvements based on best practice and knowledge of the pharmaceutical industry.
• Develops cases and proposals that deliver prompt, cost effective, safe solutions to the client and Bayshore.
• Consistently and proactively shares strategic market insight with Pharmaceutical customer
• Leads strategic projects as assigned.
• Attends client meetings in person as needed. Works towards building strong ties with clients
• Maintains confidentiality of client and corporate information at all times
• Serves as strategic primary point of contact for internal/external stakeholders and partners to address and ensure resolution of issues in a timely manner

Operations:
• Demonstrate strong leadership and delegate effectively to meet organizational and program objectives.
• Oversee Key Performance Indicators (KPI), customer satisfaction and other performance metrics in accordance to the Master Services Agreement and Statements of Work to ensure client expectations are met and maintained.
• Manages internal and external audits in conjunction with the Quality Team
• Provide strong leadership and strategic direction to the internal team in developing and implementing programs.
• Support the Business Development Team with preparing for and executing RFPs
• In conjunction with the Implementation Team, manage the development and launch of new programs.
• Identify opportunities to optimize operational efficiency and lead process improvement strategies in collaboration with Program Manager.
• Lead and facilitate strategic planning for future endeavors.
• Provide clear objectives and holds the program management team accountable for meeting collective goals.
• Oversee/manage partner vendor contracts and related billing in collaboration with the PM.
• Ensures that PM is accurately capturing monthly program billing items.
• Manage budgets, forecasts and analyze variances.
• Responsible for the financial management of their Portfolio and hold P&L responsibilities
• In conjunction with the Pharmacovigilance Dept., ensures Program Manager is conducting scheduled Quality Assurance activities: chart audits, call audits, Adverse Event reporting.
• In conjunction with the Pharmacovigilance Dept., ensures contractual obligation of reporting of Adverse Events is within expected timeframe.
• Collaborate with the Program Manager in Development and/or revision of policies and procedures
• Guides and monitors technological updates and CRM upgrades in collaboration with the Program Manager.
• Must be able to identify and report AE’s to health Canada, Med Info and enter into source system and third party systems.

Human Resources:
• Plays a key role in supporting PSS team leadership and development
• Coordinates recruitment, orientation, training, disciplinary perform reviews, coaching, workload planning, retention initiatives and retention initiatives with human resources
• Recruit and hire program management team (Program Manager and other roles as needed as indicated in the SOW
• Lead, coach, and mentor Program Manager; managing their performance towards meeting organizational, program, team and individual objectives.
• Supports departmental succession planning and works towards growing the next generation of Bayshore leaders and high performers
• Manages program specific employees to ensure the delivery of high-quality care and adhere to government, company and ISO 9001-2000 standards
• Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident.
• Leads or assist with the implementation of Modified Work Programs for employees
• Develop and delivers employee training: Including, but not limited to clinical and reimbursement programs.
• Complete other tasks as requested.

QUALIFICATIONS
• Graduate of Registered Nursing Program or of any other Registered Health Care field holding current registration with regulatory college Or Business graduate discipline in any field (College diploma, Undergraduate, Graduate)

Experience
• At least five years of progressive responsibility with recent experience in pharmaceutical program management.
• Demonstrated ability to interpret and integrate policies and procedures.
• Solid track record in conducting adult education initiatives and proven track record as a
program project manager.
• Demonstrates time management skills as well as an ability to evaluate urgent situations and make appropriate decisions.
• Excellent communicator.
• Valid driver’s license and willingness to undertake out-of-town travel as required.
• Working knowledge of French language is an asset.

Other Skills and Abilities
• Knowledge of the principles, practices and methods of business development
• Operations and service delivery
• Financial management and control
• Program development, implementation and evaluation
• Human resources practices.

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individual's purpose, potential and wellbeing.

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.

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More about this job

Responsibilities

The Associate Director oversees pharmaceutical program managers to ensure operational excellence, client satisfaction, and business growth. They are responsible for financial management, strategic planning, and leading cross-functional teams to meet contractual and quality objectives.

Requirements

Candidates must hold a degree in Nursing or a relevant healthcare field, or a business-related discipline. A minimum of five years of progressive experience in pharmaceutical program management is required.

Skills

Portfolio management
Strategic leadership
Customer service
Negotiation
Financial management
P&L management
Process improvement
Team leadership
Budgeting
Forecasting
Quality assurance
Adverse event reporting
Human resources management
Stakeholder management
Project management
Business development

Benefits

Health and safety programs
Professional development
Inclusive workplace culture

Visa sponsorship

Not detected in the job text

Keywords

Pharmaceutical
Patient Support Services
Portfolio Management
KPI
Master Services Agreement
SOW
Pharmacovigilance
ISO 9001-2000
CRM
Health Canada
Med Info
Business Development
RFP
P&L
Quality Assurance
Chart Audits
Call Audits
Adverse Event Reporting
Strategic Planning
Budgeting
Forecasting
Recruitment
Performance Management
Coaching
Succession Planning
Health & Safety
Modified Work Programs
Clinical Programs
Reimbursement Programs
Stakeholder Management

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