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Added 1 month ago
DG
Project Manager II (Industrial Construction/Food & Beverage)
Dennis Group Brasil
Mississauga, ON
- Full-time
…concept through bidding, construction, and start-up. As a Project Manager, your responsibility is to ensure each project’s scope, cost and schedule are successfully met. Our projects are…
Added 1 month ago
CN
Electrician
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
Recommending and supporting the procurement of materials, spare parts, tools, and equipment required to complete maintenance activities.
Added 1 month ago
L
Design Build Manager - P3
Ledcor
Toronto, ON
- Full-time
…strategy and execution of major Design-Build and Alternative Procurement pursuits, taking ownership of opportunities from pursuit strategy through contract award and transition to project…
Added 1 month ago
Intermediate Account Manager
Levio
Ottawa, ON
We are seeking an Intermediate Account Manager to support and grow Levio's presence within the Government of Canada. This role is ideal for a driven, relationship-focused professional who…
Added 1 month ago
C
Project Administrator
Clearway
Toronto, ON · Greater Toronto Area, Ontario
- Full-time
The Project Administrator will report directly to the Manager, Administration.
Added 1 month ago
M
Contract Manager
Minto
Toronto, ON
- Full-time
RRSP matching program and paid time off program to support your future and recharge
Added 1 month ago
PG
Canada - Publicis Toronto, Job Template
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
…Information Technology & Technology Solutions, Finance, Legal, Procurement, Real Estate, Insurance and other services to our business units. More specifically, Publicis Re:Sources Canada is…
Added 3 months ago
AI
Logistics Manager
Agrocorp International
Moose Jaw, SK
- Full-time
The Logistics Manager leads Agrocorp’s Canadian logistics function and is accountable for the safe, timely, compliant, and cost-effective movement of inbound and outbound products. The role…
Added 1 month ago
R
Equipment & Yard Supervisor
RBGlobal
Amaranth, ON
- Full-time
…these inspections will be coordinated with Chehalis Equipment…
Added 1 month ago
SI
Canada Business Development Manager - EUC
SHI International Corp.
Toronto, ON · CA - ON - Toronto
- Full-time
The EUC Business Development Manager is responsible for driving growth of SHI Canada's End User Computing (EUC) business across strategic OEM partners. This role enables sales teams,…
Added 2 months ago
BM
Project Coordinator
Barton Malow
Cambridge, ON
- Full-time
The Project Coordinator supports the Project Manager in delivering electrical, civil, structural, and mechanical scopes within industrial and EPC projects. The role provides technical,…
Added 1 month ago
B
Manager, PLM and CAD Solutions Delivery
Bombardier
Montreal, QC
- Full-time
With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
Added 2 months ago
Manager, Public Sector Industry Marketing
Softchoice
Toronto, ON · Ottawa, ON
The Manager, Public Sector Industry Marketing shapes how Softchoice shows up across Defence (Federal), Healthcare, and Education. This role owns the go-to-market strategy and vertical…
Added 1 month ago
LA
Purchasing Manager
Lordco Auto Parts
Port Coquitlam, BC
- $90,000 to $130,000 CAD / year
- Full-time
The Purchasing Manager is responsible for overseeing purchasing activities, supplier relationships, inventory investment, and procurement strategies to support company growth and…
Added 1 month ago
CA
Designated Manager
Canadian Addiction Treatment Centers
Sault Ste. Marie, ON
- $166,000 to $176,000 CAD / year
- Full-time
Employee Recognition: Service Recognition Program.
Added 1 month ago
Marketing Programs Manager
Euna Solutions
ON · Oakville, Ontario
…that drives pipeline across five public sector product lines: Procurement, Grants, Budget, Payments, and Full-Suite. As Marketing Programs Manager, you'll build and run the strategy behind…
Added 2 months ago
Project Coordinator (Utilities) - YNSE
Aecon
Toronto, ON · North York, ON
Reporting to the Project Manager and/or Area Manager, the Project Coordinator will support the successful delivery of project objectives by managing key coordination tasks, tracking…
Added 1 month ago
Supervisor, Forestry Maintenance & Operations
City of Mississauga
Mississauga, ON
…healthy and resilient urban forest. You will report to the Manager, Forestry Maintenance & Operations and work alongside another Supervisor and three Forestry Coordinators that help…
Added 1 month ago
T&
Senior Cost Manager
Turner & Townsend
Ottawa, ON
- Full-time
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 1 month ago
R
Gestionnaire de programme – Développement de la main d’œuvre et des compétences / Program Manager – Workforce and Capability Development
RTX
Longueuil, QC
- Full-time
Added 1 month ago
I
Enterprise Account Executive - Toronto
Ideals
Remote, Canada
- $90,000 to $220,000 CAD / year
- Full-time
- Remote
…our first Enterprise Account Executive (Business Development Manager) to focus on our Corporate segment in Toronto, Ontario, Canada. You’ll join a team of 20+ Key Accounts teammates in the…
Added 1 month ago
Associate Director
Bayshore
Mississauga, ON
The Associate Director, under the direction of Director, PSS oversees, at a strategic level, two or more pharmaceutical program managers responsible for different clients The Pharmaceutical…
Added 1 month ago
EG
Construction Manager, Land Development
Egis Group
Edmonton, AB
- $130,000 to $170,000 CAD / year
- Full-time
We are seeking an experienced Construction Manager to join our land development and civil infrastructure team in Edmonton, Alberta.
Added 1 month ago
Financial Manager
Twilio
ON
Join the team as Twilio’s next Marketing Financial Manager.
Added 1 month ago
MR
Global Product Manager
Mara Renewables Corp
Dartmouth, NS
- Full-time
The Global Product Manager owns the global product portfolio strategy, commercial performance, and lifecycle management for Mara’s products. This role acts as the enterprise owner of…

Bayshore

Associate Director

Mississauga, ON, Canada

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Job details

Posting language: English
Posted: Sep 14, 2026

Original job description

JOB SUMMARY
The Associate Director, under the direction of Director, PSS oversees, at a strategic level, two or more pharmaceutical program managers responsible for different clients The Pharmaceutical Portfolio Manager, in keeping with the organizational structure of the Patient Support Services division, assumes overall responsibility for specific operations relating to their clients along with the Program Manager, the implementation of contractual agreements specific to the delivery of client service on a specific drug therapy and/or other related projects.

DUTIES AND RESPONSIBILITIES
Portfolio Management:
• Supports the business growth of BSRx with a focus on customer growth
• Uses exceptional customer service and negotiation skills to cultivate a partnership with the pharmaceutical program managers and clients based on integrity and trust
• Supports Program Managers in their day to day operations and the formulation of program specific objectives and goals
• Supports the procurement, implementation, launch and development of revenue generating programs
• Successfully negotiates, executes, statements of work, service level agreements, and contract amendments
• Actively seeks and includes client feedback and perspective in program outcomes and process improvements.
• Communicates program updates (including competitive intelligence and strategic insight) on an ongoing basis with the director.
• Develops recommendations for program improvements based on best practice and knowledge of the pharmaceutical industry.
• Develops cases and proposals that deliver prompt, cost effective, safe solutions to the client and Bayshore.
• Consistently and proactively shares strategic market insight with Pharmaceutical customer
• Leads strategic projects as assigned.
• Attends client meetings in person as needed. Works towards building strong ties with clients
• Maintains confidentiality of client and corporate information at all times
• Serves as strategic primary point of contact for internal/external stakeholders and partners to address and ensure resolution of issues in a timely manner

Operations:
• Demonstrate strong leadership and delegate effectively to meet organizational and program objectives.
• Oversee Key Performance Indicators (KPI), customer satisfaction and other performance metrics in accordance to the Master Services Agreement and Statements of Work to ensure client expectations are met and maintained.
• Manages internal and external audits in conjunction with the Quality Team
• Provide strong leadership and strategic direction to the internal team in developing and implementing programs.
• Support the Business Development Team with preparing for and executing RFPs
• In conjunction with the Implementation Team, manage the development and launch of new programs.
• Identify opportunities to optimize operational efficiency and lead process improvement strategies in collaboration with Program Manager.
• Lead and facilitate strategic planning for future endeavors.
• Provide clear objectives and holds the program management team accountable for meeting collective goals.
• Oversee/manage partner vendor contracts and related billing in collaboration with the PM.
• Ensures that PM is accurately capturing monthly program billing items.
• Manage budgets, forecasts and analyze variances.
• Responsible for the financial management of their Portfolio and hold P&L responsibilities
• In conjunction with the Pharmacovigilance Dept., ensures Program Manager is conducting scheduled Quality Assurance activities: chart audits, call audits, Adverse Event reporting.
• In conjunction with the Pharmacovigilance Dept., ensures contractual obligation of reporting of Adverse Events is within expected timeframe.
• Collaborate with the Program Manager in Development and/or revision of policies and procedures
• Guides and monitors technological updates and CRM upgrades in collaboration with the Program Manager.
• Must be able to identify and report AE’s to health Canada, Med Info and enter into source system and third party systems.

Human Resources:
• Plays a key role in supporting PSS team leadership and development
• Coordinates recruitment, orientation, training, disciplinary perform reviews, coaching, workload planning, retention initiatives and retention initiatives with human resources
• Recruit and hire program management team (Program Manager and other roles as needed as indicated in the SOW
• Lead, coach, and mentor Program Manager; managing their performance towards meeting organizational, program, team and individual objectives.
• Supports departmental succession planning and works towards growing the next generation of Bayshore leaders and high performers
• Manages program specific employees to ensure the delivery of high-quality care and adhere to government, company and ISO 9001-2000 standards
• Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident.
• Leads or assist with the implementation of Modified Work Programs for employees
• Develop and delivers employee training: Including, but not limited to clinical and reimbursement programs.
• Complete other tasks as requested.

QUALIFICATIONS
• Graduate of Registered Nursing Program or of any other Registered Health Care field holding current registration with regulatory college Or Business graduate discipline in any field (College diploma, Undergraduate, Graduate)

Experience
• At least five years of progressive responsibility with recent experience in pharmaceutical program management.
• Demonstrated ability to interpret and integrate policies and procedures.
• Solid track record in conducting adult education initiatives and proven track record as a
program project manager.
• Demonstrates time management skills as well as an ability to evaluate urgent situations and make appropriate decisions.
• Excellent communicator.
• Valid driver’s license and willingness to undertake out-of-town travel as required.
• Working knowledge of French language is an asset.

Other Skills and Abilities
• Knowledge of the principles, practices and methods of business development
• Operations and service delivery
• Financial management and control
• Program development, implementation and evaluation
• Human resources practices.

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individual's purpose, potential and wellbeing.

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.

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More about this job

Responsibilities

The Associate Director oversees pharmaceutical program managers to ensure operational excellence, client satisfaction, and business growth. They are responsible for financial management, strategic planning, and leading cross-functional teams to meet contractual and quality objectives.

Requirements

Candidates must hold a degree in Nursing or a relevant healthcare field, or a business-related discipline. A minimum of five years of progressive experience in pharmaceutical program management is required.

Skills

Portfolio management
Strategic leadership
Customer service
Negotiation
Financial management
P&L management
Process improvement
Team leadership
Budgeting
Forecasting
Quality assurance
Adverse event reporting
Human resources management
Stakeholder management
Project management
Business development

Benefits

Health and safety programs
Professional development
Inclusive workplace culture

Visa sponsorship

Not detected in the job text

Keywords

Pharmaceutical
Patient Support Services
Portfolio Management
KPI
Master Services Agreement
SOW
Pharmacovigilance
ISO 9001-2000
CRM
Health Canada
Med Info
Business Development
RFP
P&L
Quality Assurance
Chart Audits
Call Audits
Adverse Event Reporting
Strategic Planning
Budgeting
Forecasting
Recruitment
Performance Management
Coaching
Succession Planning
Health & Safety
Modified Work Programs
Clinical Programs
Reimbursement Programs
Stakeholder Management

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