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Added 1 month ago
Associate/Senior Associate (Manager), Transaction Real Estate (Toronto)
EY
Toronto, ON
As an Associate / Senior Associate (Manager), you will work directly with clients to solve strategic business and real estate challenges, manage project workstreams, lead stakeholder…
Added 1 month ago
SC
Retail General Manager
Staples Canada
Calgary, AB
- Full-time
We are seeking a dynamic and strategic General Manager to lead our retail operations team and drive operational excellence. As a General Manager, you will champion our selling model,…
Added 1 month ago
F
Brand and Content Associate
FanDuel
Toronto, ON
- Full-time
We are currently looking for a talented Brand and Content Associate for FanDuel Canada. In this role, you will support the development and execution of brand marketing initiatives while…
Added 1 month ago
Brand and Content Associate
FanDuel
Toronto, ON
We are currently looking for a talented Brand and Content Associate for FanDuel Canada. In this role, you will support the development and execution of brand marketing initiatives while…
Added 1 month ago
BC
Philanthropy Manager, Legacy
BC Children's Hospital Foundation
Vancouver, BC
- Full-time
Reporting to the Associate Director, Legacy, and working closely with the Director, Gift & Estate Planning, the Philanthropy Manager plays a central role in connecting with donors to…
Added 1 month ago
W
Wellbeing, Equity and Disability Management Associate Manager
WTW
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
As a Wellbeing, Equity and Disability Management (WEDM) Associate Manager you will contribute to a wide variety of compelling and complex projects related to Wellbeing, Equity and…
Added 1 month ago
A
Business Manager – Loblaw (Canada)
Acosta
Mississauga, ON
- Full-time
The Business Manager is responsible for the strategic management and growth of assigned principals’ business within a defined marketing area, with primary accountability for Loblaw. This…
Added 1 month ago
P&
Gestionnaire de programme – Développement de la main d’œuvre et des compétences / Program Manager – Workforce and Capability Development
Pratt & Whitney
Longueuil, QC
- Full-time
Vous soutiendrez le développement et l’exécution des initiatives de développement des compétences de la main-d’œuvre, de formation opérationnelle et de gestion des connaissances au sein des…
Added 1 month ago
OM
Associate Director, Digital
Omnicom Media
Toronto, ON
- Full-time
This is a senior-level digital strategy role at Touché that combines client management, team leadership, and strategic marketing optimization. The ideal candidate is a digital media expert…
Added 4 months ago
YH
Annual Giving & Donor Relations Manager
York House School Society
Vancouver, BC
- Full-time
Reporting to the Executive Director of Advancement, the Annual Giving & Donor Relations Manager supports the design and execution of fundraising strategies and stewardship programs to…
Added 1 month ago
R
Gestionnaire de programme – Développement de la main d’œuvre et des compétences / Program Manager – Workforce and Capability Development
RTX
Longueuil, QC
- Full-time
Vous soutiendrez le développement et l’exécution des initiatives de développement des compétences de la main-d’œuvre, de formation opérationnelle et de gestion des connaissances au sein des…
Added 1 month ago
Associate Director
Bayshore
Mississauga, ON
The Associate Director, under the direction of Director, PSS oversees, at a strategic level, two or more pharmaceutical program managers responsible for different clients The Pharmaceutical…
Added 2 months ago
A
Lead Analyst (Supply Analytics, Bangkok-based, Relocation provided)
Agoda
Toronto, ON
- Full-time
As a Lead Analyst, you will report directly to either the Senior Manager or Associate Director within the Supply Department and this will be an individual contributor role. You will be…
Added 2 months ago
TC
Lexus Area Parts & Service Manager - Quebec Zone
Toyota Canada Inc.
Brossard, QC
- Full-time
…Lexus Service Management (LSM), Lexus Experience Standards Program (LESP), Lexus Integrity Parts, Lexus Certified Collision Centre Program (LCCC) and Digital Retailing Solution (DRS)…
Added 2 months ago
A
Lead Analyst (Supply Analytics, Bangkok-based, Relocation provided)
Agoda
Vancouver, BC
- Full-time
As a Lead Analyst, you will report directly to either the Senior Manager or Associate Director within the Supply Department and this will be an individual contributor role. You will be…
Added 2 months ago
T
Associate Manager PT Under 20 hours
Tumi
Rocky View No 44, AB · Rocky View County, AB
- Part-time
As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong…
Added 2 months ago
MD
Community Affairs Associate-Planner Senior State
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
As part of the Community Affairs team at the Minnesota Pollution Control Agency (MPCA), the Community Affairs Associate will support public engagement initiatives by implementing proactive…
Added 2 months ago
PC
Associate Store Manager - Full-Time
PVH Corp.
Vaughan, ON
- Full-time
Key Holder & Leader on Duty: As an Associate Manager, you will lead store operational functions, including opening and closing, driving sales results, coaching in-the-moment, and stepping…
Added 2 months ago
JI
Department Manager Tools/Hardware
J.D. Irving, Limited
St. John's, NL
- Full-time
Partner with the Assistant Manager to support store-wide initiatives, uphold operational standards, and contribute to a positive team environment.
Added 2 months ago
FC
Tarificateur(trice) – Assurance collective
First Canadian Financial Group
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- Full-time
Une équipe Culture dédiée à la diversité, à l'inclusion et aux initiatives destinées aux employés.
Added 2 months ago
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Group Underwriter
First Canadian Financial Group
Edmonton, AB
- Full-time
…Benefits team, based in Downtown Edmonton and reporting to the Manager, Group Underwriting. This role is responsible for applying underwriting best practices to evaluate, rate, and…
Added 2 months ago
JH
Manager, Technical Project & Program Management
Jefferson Health
Hamilton, ON
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Manages a portfolio of strategic initiatives while overseeing team performance.
Added 2 months ago
Senior Associate, New Verticals - Drive Strategy & Operations
DoorDash Canada
Toronto, ON
We are looking for a Senior Associate to join our New Verticals Drive Strategy & Operations team, passionate about scaling high-growth products. This team focuses on growing Last Mile…
Added 2 months ago
T
Associate Manager PT Under 20 hours
Tumi
Calgary, AB
- Part-time
As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong…
Added 2 months ago
A
Lead Analyst (Supply Analytics, Bangkok-based, Relocation provided)
Agoda
Montreal, QC
- Full-time
As a Lead Analyst, you will report directly to either the Senior Manager or Associate Director within the Supply Department and this will be an individual contributor role. You will be…

Bayshore

Associate Director

Mississauga, ON, Canada

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Job details

Posting language: English
Posted: Sep 14, 2026

Original job description

JOB SUMMARY
The Associate Director, under the direction of Director, PSS oversees, at a strategic level, two or more pharmaceutical program managers responsible for different clients The Pharmaceutical Portfolio Manager, in keeping with the organizational structure of the Patient Support Services division, assumes overall responsibility for specific operations relating to their clients along with the Program Manager, the implementation of contractual agreements specific to the delivery of client service on a specific drug therapy and/or other related projects.

DUTIES AND RESPONSIBILITIES
Portfolio Management:
• Supports the business growth of BSRx with a focus on customer growth
• Uses exceptional customer service and negotiation skills to cultivate a partnership with the pharmaceutical program managers and clients based on integrity and trust
• Supports Program Managers in their day to day operations and the formulation of program specific objectives and goals
• Supports the procurement, implementation, launch and development of revenue generating programs
• Successfully negotiates, executes, statements of work, service level agreements, and contract amendments
• Actively seeks and includes client feedback and perspective in program outcomes and process improvements.
• Communicates program updates (including competitive intelligence and strategic insight) on an ongoing basis with the director.
• Develops recommendations for program improvements based on best practice and knowledge of the pharmaceutical industry.
• Develops cases and proposals that deliver prompt, cost effective, safe solutions to the client and Bayshore.
• Consistently and proactively shares strategic market insight with Pharmaceutical customer
• Leads strategic projects as assigned.
• Attends client meetings in person as needed. Works towards building strong ties with clients
• Maintains confidentiality of client and corporate information at all times
• Serves as strategic primary point of contact for internal/external stakeholders and partners to address and ensure resolution of issues in a timely manner

Operations:
• Demonstrate strong leadership and delegate effectively to meet organizational and program objectives.
• Oversee Key Performance Indicators (KPI), customer satisfaction and other performance metrics in accordance to the Master Services Agreement and Statements of Work to ensure client expectations are met and maintained.
• Manages internal and external audits in conjunction with the Quality Team
• Provide strong leadership and strategic direction to the internal team in developing and implementing programs.
• Support the Business Development Team with preparing for and executing RFPs
• In conjunction with the Implementation Team, manage the development and launch of new programs.
• Identify opportunities to optimize operational efficiency and lead process improvement strategies in collaboration with Program Manager.
• Lead and facilitate strategic planning for future endeavors.
• Provide clear objectives and holds the program management team accountable for meeting collective goals.
• Oversee/manage partner vendor contracts and related billing in collaboration with the PM.
• Ensures that PM is accurately capturing monthly program billing items.
• Manage budgets, forecasts and analyze variances.
• Responsible for the financial management of their Portfolio and hold P&L responsibilities
• In conjunction with the Pharmacovigilance Dept., ensures Program Manager is conducting scheduled Quality Assurance activities: chart audits, call audits, Adverse Event reporting.
• In conjunction with the Pharmacovigilance Dept., ensures contractual obligation of reporting of Adverse Events is within expected timeframe.
• Collaborate with the Program Manager in Development and/or revision of policies and procedures
• Guides and monitors technological updates and CRM upgrades in collaboration with the Program Manager.
• Must be able to identify and report AE’s to health Canada, Med Info and enter into source system and third party systems.

Human Resources:
• Plays a key role in supporting PSS team leadership and development
• Coordinates recruitment, orientation, training, disciplinary perform reviews, coaching, workload planning, retention initiatives and retention initiatives with human resources
• Recruit and hire program management team (Program Manager and other roles as needed as indicated in the SOW
• Lead, coach, and mentor Program Manager; managing their performance towards meeting organizational, program, team and individual objectives.
• Supports departmental succession planning and works towards growing the next generation of Bayshore leaders and high performers
• Manages program specific employees to ensure the delivery of high-quality care and adhere to government, company and ISO 9001-2000 standards
• Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident.
• Leads or assist with the implementation of Modified Work Programs for employees
• Develop and delivers employee training: Including, but not limited to clinical and reimbursement programs.
• Complete other tasks as requested.

QUALIFICATIONS
• Graduate of Registered Nursing Program or of any other Registered Health Care field holding current registration with regulatory college Or Business graduate discipline in any field (College diploma, Undergraduate, Graduate)

Experience
• At least five years of progressive responsibility with recent experience in pharmaceutical program management.
• Demonstrated ability to interpret and integrate policies and procedures.
• Solid track record in conducting adult education initiatives and proven track record as a
program project manager.
• Demonstrates time management skills as well as an ability to evaluate urgent situations and make appropriate decisions.
• Excellent communicator.
• Valid driver’s license and willingness to undertake out-of-town travel as required.
• Working knowledge of French language is an asset.

Other Skills and Abilities
• Knowledge of the principles, practices and methods of business development
• Operations and service delivery
• Financial management and control
• Program development, implementation and evaluation
• Human resources practices.

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individual's purpose, potential and wellbeing.

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.

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More about this job

Responsibilities

The Associate Director oversees pharmaceutical program managers to ensure operational excellence, client satisfaction, and business growth. They are responsible for financial management, strategic planning, and leading cross-functional teams to meet contractual and quality objectives.

Requirements

Candidates must hold a degree in Nursing or a relevant healthcare field, or a business-related discipline. A minimum of five years of progressive experience in pharmaceutical program management is required.

Skills

Portfolio management
Strategic leadership
Customer service
Negotiation
Financial management
P&L management
Process improvement
Team leadership
Budgeting
Forecasting
Quality assurance
Adverse event reporting
Human resources management
Stakeholder management
Project management
Business development

Benefits

Health and safety programs
Professional development
Inclusive workplace culture

Visa sponsorship

Not detected in the job text

Keywords

Pharmaceutical
Patient Support Services
Portfolio Management
KPI
Master Services Agreement
SOW
Pharmacovigilance
ISO 9001-2000
CRM
Health Canada
Med Info
Business Development
RFP
P&L
Quality Assurance
Chart Audits
Call Audits
Adverse Event Reporting
Strategic Planning
Budgeting
Forecasting
Recruitment
Performance Management
Coaching
Succession Planning
Health & Safety
Modified Work Programs
Clinical Programs
Reimbursement Programs
Stakeholder Management

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