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Bayshore

Bilingual Intake Specialist - Part-Time

Mississauga, ON, Canada

Part-time

Apply on bayshore.taleo.net About employer

Applications open in a new tab.

Job details

Job type: Part-time
Working hours: 5 hours a week
Posting language: English
Posted: Nov 12, 2026

Original job description

The Bilingual Intake Specialist, under the direction of the immediate Supervisor, will be responsible for managing inbound and outbound calls. He/She will be a caring and results oriented individual who is able to interact with potential clients, families and referral sources. He/she will also contribute to other activities as necessary.

DUTIES AND RESPONSIBILITIES

Understand caller’s needs and manage the calls with compassion and efficiency.
Manage the Intake process.
Accurately record client information in system.
Assist with administrative duties as necessary.
Support internal/external audit process.
Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
Complete other tasks as requested.

REPORTING RELATIONSHIPS

The Client Intake Specialist reports to the Client Intake Supervisor as designated by the Managing Director.

Minimum 5 hours a week, evenings and weekends.

Education

University/College education or equivalent combination of education and experience.

Experience

Experience within a customer service environment.
Strong computer and typing skills necessary, including Word and Excel. Previous experience with CRM an asset.
Ability to multi-task; talk on the phone and take notes on the computer.
Experience within a healthcare environment preferred.
Ability to work under pressure.
Ability to work independently within a team environment.
Exceptional interpersonal and communication skills. Must be compassionate and caring.

Other Skills and Abilities

Ability to handle difficult situations in an objective consistent format, ability to work independently and as part of a team; excellent telephone communication skills and commitment to continual learning; above average communication and problem solving skills.

STANDARDS OF PERFORMANCE

The Bilingual Intake Specialist must demonstrate ongoing competency in completing all duties and responsibilities of this job description, in response to changes by the regulating body, as well as agreed upon specific goals and objectives.

PERFORMANCE REVIEW

Performance will be reviewed on an ongoing basis with a formal or informal review at the end of a three month probationary period and subsequently, on at least an annual basis. Input will be sought from employee, Supervisor, NSC and Field employees, and in addition, will be based on ongoing client feedback and the extent to which performance meets expectations.

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.

Apply on bayshore.taleo.net About employer

More about this job

Responsibilities

The Bilingual Intake Specialist manages inbound and outbound calls while accurately recording client information in the system. They also support administrative duties, internal/external audits, and participate in quality improvement initiatives.

Requirements

Candidates must have a college or university education and experience in a customer service environment. Strong computer skills, including proficiency in Word and Excel, and the ability to multi-task are required.

Skills

Customer service
Communication skills
Interpersonal skills
Computer skills
Typing
Microsoft Word
Microsoft Excel
CRM
Multi-tasking
Problem solving
Compassion
Data entry
Telephone communication
Time management

Benefits

Professional development

Visa sponsorship

Not detected in the job text

Keywords

Intake Specialist
Customer Service
Healthcare
CRM
Data Entry
Administrative
Quality Management System
Bilingual
Communication
Problem Solving
Microsoft Word
Microsoft Excel
Audit Support
Client Relations
Referral Management

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Jobs in Canada