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Jobs in Canada

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Added 2 hours ago
Instrumentation Specialist
Actalent
Mississauga, ON
Contract
The Instrumentation Specialist plays a key role in supporting engine turbine test cells by installing, calibrating, repairing, and maintaining electronic, electro-mechanical, and mechanical…
Added 3 hours ago
BAS Controls Technician
Edison Smart®
Toronto, ON
$110,000 to $120,000 CAD / year
Full-time
Our client is a growing building automation and controls specialist delivering BAS solutions across commercial, institutional and technically complex buildings throughout Toronto and the…
Added 3 hours ago
Bilingual Credit Recovery Specialist - Tangerine
Tangerine
Toronto, ON
Full-time
Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the…
Added 4 hours ago
Instrument Specialist I
Charles River Laboratories
Montreal, QC
Full-time
As an Instrument Specialist for our Safety Assessment team at the Senneville location, you will be helping with issues related to the support of the equipment and instruments used and will…
Added 5 hours ago
Fitness Personal Trainer Job Details | Richmond Hill
City of Richmond Hill
Richmond Hill, ON
Internship
Identify each client’s specific training needs.
Added 5 hours ago
Intermediate Specialist, Industry Engagement and Development
University of Ottawa
Ottawa, ON · Desmarais Hall
Full-time
…University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our…
Added 7 hours ago
Systems Testing/QA Specialist – Senior - RQ11509
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Systems Testing/QA Specialist – Senior to support the Ministry of Public and Business Service Delivery and Procurement in an enterprise-level IT environment.…
Added 7 hours ago
Systems Testing/QA Specialist – Senior - RQ11510
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Systems Testing/QA Specialist – Senior to support the Ministry of Public and Business Service Delivery and Procurement on a large-scale enterprise IT…
Added 7 hours ago
Senior Investment & Personal Banking Specialist-Dollard-des-Ormeaux, Quebec
Scotiabank
Montreal, QC
As a Senior Investment & Personal Banking Specialist, you are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch…
Added 8 hours ago
Bilingual Credit Recovery Specialist - Tangerine
Scotiabank
Toronto, ON
Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the…
Added 8 hours ago
WS Field Specialist - WIS
SLB
Mount Pearl, NL
Full-time
We are seeking an experienced Coil Tubing Specialist to join our offshore operations in Atlantic Canada team supporting well
Added 8 hours ago
Gyrodata Field Specialist
SLB
Calgary, AB
Full-time
SLB is seeking a detail-oriented and motivated individual to join our Western Canada operations as a Gyro Field Specialist, based in Calgary, Alberta and supporting field operations across…
Added 9 hours ago
Senior Architecte IA/ML | Senior AI/ML Architect, Services professionnels pour le secteur public | Public Sector Professional Services
Amazon Web Services (AWS)
Montreal, QC
Full-time
…de se développer dans le cloud. Notre équipe permet à chaque client de croître en fournissant un service sur mesure, une technologie inégalée et un soutien constant. Nous approfondissons…
Added 10 hours ago
Principal Technical Consultant, Permitting Specialist
ERM
Saskatoon, SK · Smithers, BC · Vancouver, BC · Calgary, AB
$117,800 to $147,300 CAD / year
Full-time
Experience providing direction to client and consulting teams regarding permit application content requirements that support successful regulatory review.
Added 10 hours ago
Registered Veterinary Technologist, ER & ICU, Western Veterinary Specialist & Emergency Centre
VCA Animal Hospitals
Calgary, AB
Internship
…Candidates should have advanced technical skills, exceptional client service and communication skills and have a special interest in referral medicine. Come be a part of Calgary’s team of…
Added 11 hours ago
Lifecycle Optimization Manager
BGIS
Montreal, QC
Full-time
Support energy audits, recommissioning studies, feasibility assessments, incentive applications, utility programs, and implementation planning.
Added 11 hours ago
Building Automation Specialist I or II
BGIS
Calgary, AB
Full-time
…Building Automation team as we continue to build an in‑house service and construction delivery model to support our growing managed‑asset…
Added 11 hours ago
Group Fitness Instructor - Pilates
Movati
Edmonton, AB
Part-time
Provides exceptional Group Fitness classes, programs and service to meet the diverse needs of new and existing clients
Added 12 hours ago
Delivery Service Specialist
Metro Supply Chain
Quebec, QC
Full-time
Reporting to the Operations Supervisor, the Delivery Service Specialist’s primary responsibility is providing direct to retail deliveries for a dedicated Metro customer. It is essential…
Added 12 hours ago
Client Services Representative
CMB Insurance Brokers
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
As a Client Service Representative (CSR), you will report directly to your Service Supervisor and contribute to the servicing of client requests. Specific duties that a CSR would be…
Added 13 hours ago
Principal Engineer, Tunnel Practice
AECOM
Burnaby, BC · Markham, Ontario
$140,000 to $180,000 CAD / year
Full-time
Support business development activities, including proposal preparation, technical presentations, and client engagement.
Added 13 hours ago
Site Reliability Specialist
Robertson & Company Ltd.
Toronto, ON
Contract
Robertson is seeking a skilled Site Reliability Engineer to join our client in support of an existing vacancy.
Added 13 hours ago
Fleet Delivery Specialist
Clutch
Halifax, NS
Full-time
…excellence. As we scale rapidly, we are looking for a Fleet Delivery Specialist to be the face of our company! Since our entire car-buying process is online, you’ll be the first Clutch…
Added 13 hours ago
Level 2 3 Network Administrator & Projects Specialist (35949)
Myticas Consulting
Ottawa, ON
Full-time
Due to continued client growth and several new customer onboardings, they are looking to add an experienced Level 2/3 Network Administrator & Projects Specialist to their Professional…
Added 13 hours ago
Scheduler / Administrator
AWP Safety
Dartmouth, NS
$17.75 to $20 CAD / hour
Full-time
AWP Safety is North America’s leading traffic control specialist. Our team of 9000+ professionals helps secure 2,000+ work zones every day – ensuring customer crews, drivers, and our teams…

Bayshore

Client Intake Supervisor (Evenings and Weekends)

Mississauga, ON, Canada

Posting language: English
Posted: Sep 30, 2026

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Original job description

JOB SUMMARY

Proactively support the Leadership Team in the day to day operation of the Intake Team while meeting individual targets for productivity and customer satisfaction. The successful candidate will be tasked with various duties around prospective client engagement and staff performance, as well as enhancing overall effectiveness of every Intake Specialist.

DUTIES AND RESPONSIBILITIES

Model stellar inquiry process management; respond with compassion and empathy to all callers looking for information about services provided by all Bayshore HealthCare divisions, understand caller’s needs and provide direction as to the appropriate Bayshore offering, provide information about Bayshore services to families; book assessments with local Home Health branches; provide consistent follow up with families and branches as well as accurately record client information in our CRM to ensure up-to-date family information and status.

· Complete call audits to ensure accurate documenting by the team

· Proactively support the execution of new launches, processes and procedures

· Queue monitoring to ensure appropriate coverage

· Assist in quality assessments of calls and provide coaching wherever necessary

· Provide on-demand support when necessary; escalate concerns identified and be creative in recommending solutions for day to day challenges

· Understand the purpose and relevance of company policies, processes and scripts, ensuring team commitment to objectives

· Assist with scheduling and Payroll preparation

Complete other tasks as requested.

REPORTING RELATIONSHIPS

The Client Intake Supervisor reports to the Client Experience Manager as designated by the Managing Director.

QUALIFICATIONS

Education

University/College education or equivalent combination of education and experience.

Experience and Skills

Exceptional interpersonal and communication skills. Must be compassionate and caring.
Strong computer and typing skills necessary, including Word and Excel.
Ability to multi-task; talk on the phone and take notes on the computer.
Ability to work under pressure.
Demonstrate a growth mindset and ongoing learning.

Other Skills and Abilities

· Team motivator & player

· Customer Service Oriented

· Problem solver with a solution-oriented approach

· Troubleshoot and manage crisis as they arise

· Reliable, responsible and self-starter - able to work effectively with minimal supervision

· Ability to follow policies and procedures

STANDARDS OF PERFORMANCE

The Intake Supervisor must demonstrate ongoing competency in completing all duties and responsibilities of this job description, in response to changes by the regulating body, as well as agreed upon specific goals and objectives.

PERFORMANCE REVIEW

Performance will be reviewed on an ongoing basis with a formal or informal review at the end of a three month probationary period and subsequently, on at least an annual basis. Input will be sought from employee, Supervisor, NDC and Field employees, and in addition, will be based on ongoing client feedback and the extent to which performance meets expectations.

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More about this job

Responsibilities

The Client Intake Supervisor supports the leadership team in daily operations, manages inquiry processes, and ensures team productivity and customer satisfaction. They are responsible for coaching staff, monitoring call quality, and assisting with scheduling and payroll tasks.

Requirements

Candidates must have a university or college education or an equivalent combination of experience and education. Strong computer skills, excellent communication abilities, and the capacity to work under pressure are required.

Skills

Customer service
Team leadership
Communication skills
Interpersonal skills
Problem solving
CRM software
Call auditing
Coaching
Scheduling
Payroll preparation
Multi-tasking
Microsoft Word
Microsoft Excel
Crisis management
Time management

Visa sponsorship

Not detected in the job text

Keywords

Client Intake
Leadership
Customer Satisfaction
CRM
Call Auditing
Quality Assessment
Coaching
Scheduling
Payroll
Home Health
Healthcare
Operations
Problem Solving
Crisis Management
Microsoft Office
Growth Mindset

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