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Added 12 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Atholville, NB
- Full-time
…helps protect people, merchandise, and the overall shopping…
Added 12 mins ago
WC
(CAN) Health and Beauty Team Associate
Walmart Canada
Parry Sound, ON
- Full-time
Position Summary...To provide exceptional customer service and assist in salesfloor operations in the Cosmetics department to ensure a positive shopping experience and drive customer…
Added 12 mins ago
WC
(CAN) Manager, Facility Services
Walmart Canada
Barrie, ON
- Full-time
Position Summary...Drives the execution of multiple business plans and projects by identifying customer and operational needs developing and communicating business plans and priorities…
Added 12 mins ago
WC
Cashier / Front End Checkout Team Associate
Walmart Canada
Port Alberni, BC
- Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 12 mins ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Kamloops, BC
- Full-time
…Canada offers a great opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing…
Added 12 mins ago
SI
Sales Associate
Staples Inc.
Fredericton, NB
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 12 mins ago
A
Product Guide - Seasonal
ARC'TERYX
Ottawa, ON
- Part-time
- Temporary
You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests. You are the inspiration behind our brand’s evolution, as we continue to commit to…
Added 12 mins ago
AB
Burnside Brewing - Supervisor at East Side Alley Tap Room & Cold Beer Store
A Bell Group of Companies
New Glasgow, NS
- Full-time
…responsibility for staff scheduling, cash handling, inventory oversight, customer experience, and staff training, and acts as the on-site point person in the manager's…
Added 12 mins ago
SC
Sales Associate
Staples Canada
Mississauga, ON
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 12 mins ago
SC
Sales Associate
Staples Canada
Swift Current No. 137, SK
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 12 mins ago
LC
Pharmacist
Loblaw Companies Limited
Yorkton, SK
- Full-time
…who are passionate about providing an exceptional shopping experience for our Pharmacy customers and delighting them every step of the way! We can offer progressive careers, comprehensive…
Added 12 mins ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Langley (District), BC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 12 mins ago
SD
Cashier Manager, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Part-time
The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store…
Added 12 mins ago
W
(CAN) Asset Protection Associate
Walmart
Atholville, NB
- Full-time
…helps protect people, merchandise, and the overall shopping…
Added 12 mins ago
TH
Lot Associate Part Time - 7175 Grande Prairie
The Home Depot
Grande Prairie, AB
- Part-time
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
Added 12 mins ago
TH
Receiving Associate Part-Time (4pm-12am Shift))- 7064 Westend
The Home Depot
Canada
- Part-time
Asking open-ended questions and expressing interest in projects to put the Customer at ease, determine Customers’ level of expertise and determine Customers’ needs.
Added 24 mins ago
G
Inventory & Logistics Associate
Giatec
Ottawa, ON
- Full-time
…this work gets done, from analysis and reporting through to customer communications and operational…
Added 24 mins ago
W
Account Manager
Wingmate
Canada
- Full-time
Wingmate is looking for a proactive, customer-focused Account Manager to build strong relationships with our customers, drive product adoption, and ensure they achieve measurable value from…
Added 24 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Timmins, ON
- Full-time
…helps protect people, merchandise, and the overall shopping…
Added 24 mins ago
WC
(CAN) Manager, Facility Services
Walmart Canada
Calgary, AB
- Full-time
Position Summary...Drives the execution of multiple business plans and projects by identifying customer and operational needs developing and communicating business plans and priorities…
Added 24 mins ago
WC
(CAN) Customer Service Manager
Walmart Canada
Timmins, ON
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 24 mins ago
TU
Co-op Career Advisor and Industry Partner
The University of British Columbia
Vancouver, BC
- Full-time
…providing assessment, evaluation and analysis of the placement experience and student success each term, collaborating with other co-op professionals throughout the province and country,…
Added 24 mins ago
PH
Food Service Supervisor, Patient or Retail Food Services, C&W (Casual)
Provincial Health Services Authority
Vancouver, BC
- Part-time
…significant concerns regarding employee performance to the Manager or designate. Oversee and update standards, duty lists and procedures as…
Added 24 mins ago
WC
(CAN) Directs Store Delivery Associate
Walmart Canada
Langley (District), BC · Langley, BC
- Full-time
…timely delivery to the sales floor, supporting a smooth shopping experience for customers. By helping keep merchandise flowing and available, you play an important role in driving customer…
Added 24 mins ago
WC
(CAN) Asset Protection Associate PT
Walmart Canada
Vancouver, BC
- Full-time
…helps protect people, merchandise, and the overall shopping…

Bayshore

Client Intake Supervisor (Evenings and Weekends)

Mississauga, ON, Canada

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Job details

Posting language: English
Posted: Sep 30, 2026

Original job description

JOB SUMMARY

Proactively support the Leadership Team in the day to day operation of the Intake Team while meeting individual targets for productivity and customer satisfaction. The successful candidate will be tasked with various duties around prospective client engagement and staff performance, as well as enhancing overall effectiveness of every Intake Specialist.

DUTIES AND RESPONSIBILITIES

Model stellar inquiry process management; respond with compassion and empathy to all callers looking for information about services provided by all Bayshore HealthCare divisions, understand caller’s needs and provide direction as to the appropriate Bayshore offering, provide information about Bayshore services to families; book assessments with local Home Health branches; provide consistent follow up with families and branches as well as accurately record client information in our CRM to ensure up-to-date family information and status.

· Complete call audits to ensure accurate documenting by the team

· Proactively support the execution of new launches, processes and procedures

· Queue monitoring to ensure appropriate coverage

· Assist in quality assessments of calls and provide coaching wherever necessary

· Provide on-demand support when necessary; escalate concerns identified and be creative in recommending solutions for day to day challenges

· Understand the purpose and relevance of company policies, processes and scripts, ensuring team commitment to objectives

· Assist with scheduling and Payroll preparation

Complete other tasks as requested.

REPORTING RELATIONSHIPS

The Client Intake Supervisor reports to the Client Experience Manager as designated by the Managing Director.

QUALIFICATIONS

Education

University/College education or equivalent combination of education and experience.

Experience and Skills

Exceptional interpersonal and communication skills. Must be compassionate and caring.
Strong computer and typing skills necessary, including Word and Excel.
Ability to multi-task; talk on the phone and take notes on the computer.
Ability to work under pressure.
Demonstrate a growth mindset and ongoing learning.

Other Skills and Abilities

· Team motivator & player

· Customer Service Oriented

· Problem solver with a solution-oriented approach

· Troubleshoot and manage crisis as they arise

· Reliable, responsible and self-starter - able to work effectively with minimal supervision

· Ability to follow policies and procedures

STANDARDS OF PERFORMANCE

The Intake Supervisor must demonstrate ongoing competency in completing all duties and responsibilities of this job description, in response to changes by the regulating body, as well as agreed upon specific goals and objectives.

PERFORMANCE REVIEW

Performance will be reviewed on an ongoing basis with a formal or informal review at the end of a three month probationary period and subsequently, on at least an annual basis. Input will be sought from employee, Supervisor, NDC and Field employees, and in addition, will be based on ongoing client feedback and the extent to which performance meets expectations.

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More about this job

Responsibilities

The Client Intake Supervisor supports the leadership team in daily operations, manages inquiry processes, and ensures team productivity and customer satisfaction. They are responsible for coaching staff, monitoring call quality, and assisting with scheduling and payroll tasks.

Requirements

Candidates must have a university or college education or an equivalent combination of experience and education. Strong computer skills, excellent communication abilities, and the capacity to work under pressure are required.

Skills

Customer service
Team leadership
Communication skills
Interpersonal skills
Problem solving
CRM software
Call auditing
Coaching
Scheduling
Payroll preparation
Multi-tasking
Microsoft Word
Microsoft Excel
Crisis management
Time management

Visa sponsorship

Not detected in the job text

Keywords

Client Intake
Leadership
Customer Satisfaction
CRM
Call Auditing
Quality Assessment
Coaching
Scheduling
Payroll
Home Health
Healthcare
Operations
Problem Solving
Crisis Management
Microsoft Office
Growth Mindset

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