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Added 13 mins ago
Windows Server Administrator
The Citco Group Limited
Toronto, ON
Full-time
…administration and automation. This role reports to the Wintel…
Added 13 mins ago
General Manager
West Coast Seniors Housing Management Limited Partnership
Coquitlam, BC
$105,000 to $115,000 CAD / year
Full-time
of care and customer service and satisfaction, along with the implementation of
Added 27 mins ago
(CAN) Consumables Associate
Walmart Canada
Kelowna, BC
Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 27 mins ago
(CAN) Cashier
Walmart Canada
Belleville, ON
Contract
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 27 mins ago
(CAN) Asset Protection Associate
Walmart Canada
St. Thomas, ON
Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 27 mins ago
(CAN) Gérant de rayon, épicerie
Walmart Canada
Victoriaville, QC
Full-time
Position Summary...To provide customer service by coordinating the activities of associates to complete assigned handheld terminal activities. Ensuring a zoned and stocked salesfloor and…
Added 27 mins ago
Cashier
Walmart Canada
AB · Edmonton, AB
Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 27 mins ago
FRONT END CHECKOUT TEAM ASSOCIATE
Walmart Canada
Calgary, AB
Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 27 mins ago
FRONT END CHECKOUT TEAM ASSOCIATE
Walmart Canada
Calgary, AB
Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 27 mins ago
(CAN) Health and Beauty Team Associate
Walmart Canada
Belleville, ON
Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 27 mins ago
(CAN) Caissier
Walmart Canada
Montreal, QC
Contract
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 27 mins ago
Over-the-Counter Associate
Walmart Canada
Calgary, AB
Full-time
…assigned area, performs tasks delegated by the OTC Department Manager or Pharmacy Manager and maintains modular and feature presentation, while maintaining exemplary customer service by…
Added 27 mins ago
Cashier
Walmart Canada
London, ON
Contract
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 28 mins ago
Assistant Manager II
Dollar Tree Stores
Toronto, ON
Full-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 28 mins ago
Assistant Manager II
Dollar Tree Stores
Prince Albert, SK
Full-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 28 mins ago
SAP Success Plan Manager – Specialist
SAP Careers
Calgary, AB
$99,900 to $217,300 CAD / year
Full-time
8+ years managing SAP service engagements, understanding customer goals, implementing governance, and keeping delivery aligned to business outcomes.
Added 28 mins ago
SAP Success Plan Manager – Specialist
SAP Careers
Vancouver, BC
$99,900 to $217,300 CAD / year
Full-time
8+ years managing SAP service engagements, understanding customer goals, implementing governance, and keeping delivery aligned to business outcomes.
Added 28 mins ago
Software Engineer I (Cobol Developer)
TD
Toronto, ON
Full-time
Deliver high-quality software solutions that support business objectives, customer experience, and regulatory requirements.
Added 1 hour ago
Health care aide 0.56 FTE Evening Temporary position
Park Place Seniors Living
AB
Part-time
Strong customer service skills and a focus on promoting positive working relationships with residents, families, and co-workers.
Added 1 hour ago
IT MANAGER
AFD Petroleum Ltd.
Edmonton, AB
…decades of experience, we’re committed to delivering reliable service, innovative solutions, and lasting value, centered on our people, our customers, and our…
Added 1 hour ago
Wellness Consultant 2 - Repost
Shared Health-Soins Communs
Winnipeg, MB
Full-time
The Wellness Consultant 2 represents the vision and philosophy of the Wellness Institute by demonstrating a strong customer service philosophy, a positive attitude, a positive image of good…
Added 1 hour ago
Warehouse Associate (Nights) – Kitchener
Entrepot Frigorifique Conestoga (Quebec Ltee)
Kitchener, ON
Full-time
Position Title: Warehouse Associate (Nights) Job Type: Full Time Reports To: Warehouse Manager Location: Kitchener Issue Date: January 23rd, 2026 Revision Code: V2
Added 1 hour ago
Store Manager - Smart Centres Mount Pearl
Jobbe
Mount Pearl, NL
Full-time
Reporting to the Regional Manager, join a team where your leadership will truly have an impact! As a Store Manager, you’ll be at the heart of the action: leading and inspiring your team,…
Added 1 hour ago
Customer Experience Associate - Summerside
Jobbe
PE · Prince, PE
Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 hour ago
Merchandiser, Hourly Full Time Night
Jobbe
Halifax, NS
Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Bayshore

Client Intake Supervisor (Evenings and Weekends)

Mississauga, ON, Canada

Posting language: English
Posted: Sep 30, 2026

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Original job description

JOB SUMMARY

Proactively support the Leadership Team in the day to day operation of the Intake Team while meeting individual targets for productivity and customer satisfaction. The successful candidate will be tasked with various duties around prospective client engagement and staff performance, as well as enhancing overall effectiveness of every Intake Specialist.

DUTIES AND RESPONSIBILITIES

Model stellar inquiry process management; respond with compassion and empathy to all callers looking for information about services provided by all Bayshore HealthCare divisions, understand caller’s needs and provide direction as to the appropriate Bayshore offering, provide information about Bayshore services to families; book assessments with local Home Health branches; provide consistent follow up with families and branches as well as accurately record client information in our CRM to ensure up-to-date family information and status.

· Complete call audits to ensure accurate documenting by the team

· Proactively support the execution of new launches, processes and procedures

· Queue monitoring to ensure appropriate coverage

· Assist in quality assessments of calls and provide coaching wherever necessary

· Provide on-demand support when necessary; escalate concerns identified and be creative in recommending solutions for day to day challenges

· Understand the purpose and relevance of company policies, processes and scripts, ensuring team commitment to objectives

· Assist with scheduling and Payroll preparation

Complete other tasks as requested.

REPORTING RELATIONSHIPS

The Client Intake Supervisor reports to the Client Experience Manager as designated by the Managing Director.

QUALIFICATIONS

Education

University/College education or equivalent combination of education and experience.

Experience and Skills

Exceptional interpersonal and communication skills. Must be compassionate and caring.
Strong computer and typing skills necessary, including Word and Excel.
Ability to multi-task; talk on the phone and take notes on the computer.
Ability to work under pressure.
Demonstrate a growth mindset and ongoing learning.

Other Skills and Abilities

· Team motivator & player

· Customer Service Oriented

· Problem solver with a solution-oriented approach

· Troubleshoot and manage crisis as they arise

· Reliable, responsible and self-starter - able to work effectively with minimal supervision

· Ability to follow policies and procedures

STANDARDS OF PERFORMANCE

The Intake Supervisor must demonstrate ongoing competency in completing all duties and responsibilities of this job description, in response to changes by the regulating body, as well as agreed upon specific goals and objectives.

PERFORMANCE REVIEW

Performance will be reviewed on an ongoing basis with a formal or informal review at the end of a three month probationary period and subsequently, on at least an annual basis. Input will be sought from employee, Supervisor, NDC and Field employees, and in addition, will be based on ongoing client feedback and the extent to which performance meets expectations.

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More about this job

Responsibilities

The Client Intake Supervisor supports the leadership team in daily operations, manages inquiry processes, and ensures team productivity and customer satisfaction. They are responsible for coaching staff, monitoring call quality, and assisting with scheduling and payroll tasks.

Requirements

Candidates must have a university or college education or an equivalent combination of experience and education. Strong computer skills, excellent communication abilities, and the capacity to work under pressure are required.

Skills

Customer service
Team leadership
Communication skills
Interpersonal skills
Problem solving
CRM software
Call auditing
Coaching
Scheduling
Payroll preparation
Multi-tasking
Microsoft Word
Microsoft Excel
Crisis management
Time management

Visa sponsorship

Not detected in the job text

Keywords

Client Intake
Leadership
Customer Satisfaction
CRM
Call Auditing
Quality Assessment
Coaching
Scheduling
Payroll
Home Health
Healthcare
Operations
Problem Solving
Crisis Management
Microsoft Office
Growth Mindset

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