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Added 13 mins ago
Financial Analyst, Finance
Vancouver Coastal Health
Vancouver, BC
$38.9 to $55.92 CAD / hour
Full-time
Reporting to the Finance Director/Manager, the Financial Analyst supports Corporate Finance functions through enterprise-wide financial reporting, forecasting, planning, governance, and…
Added 13 mins ago
Customer Project Manager
Pivot + Edge
Remote, Canada
$82,400 to $103,000 CAD / year
Full-time · Remote
Macnica Americas is seeking a Project Manager to own the successful delivery of bespoke technology solutions to customers. This role bridges customers together with our sales and…
Added 13 mins ago
Deli Shift Leader I
Pilot Company
Lancaster, ON
Full-time
…in the hot deli area. Along with providing excellent guest service, they are to assist the Deli Manager by ensuring that food in the hot deli is fresh and the area is kept clean and well…
Added 25 mins ago
Career Opportunities: Security, Chief of (1679)
Equinox Gold Corp.
Grand Falls-Windsor, NL
Full-time
Reporting to the Health, Safety, Security & Training Manager, the Chief of Security is responsible and accountable for all security functions across the mine site, providing leadership for…
Added 25 mins ago
Clinical Research Coordinator – Ethics & Regulatory Affairs
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
The Chronic Viral Illness Service Research team has an active research program, conducting numerous clinical trials each year to provide innovative research to their patients. Under the…
Added 25 mins ago
Research Assistant
Dalhousie University
Halifax, NS
Full-time
…method for broad societal impact. Reporting yo the Program Manager, the Research Assistant will work closely with the Program Manager to support the research activities of all three…
Added 25 mins ago
Time Critical Logistics Specialist
Emergency Parts Logistics Inc
Ottawa, ON
Full-time
Reporting to the Manager, Operations, you will coordinate time-sensitive shipments from pickup through final delivery, working closely with customers, agents, carriers, customs, warehouse…
Added 25 mins ago
HSE Manager
Norsk Hydro
Toronto, ON · North York, ON
Full-time
Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial…
Added 25 mins ago
Territory Manager
National Rent-All
Kitchener, ON
Full-time
We are seeking a driven and entrepreneurial Territory Manager to grow equipment rentals and new and used equipment sales across the Region of Waterloo and Wellington, Perth, Dufferin,…
Added 28 mins ago
People & Culture Manager
Coast Hotels
Calgary, AB
…diverse perspectives and backgrounds strengthen our team, our service, and our connection to the communities we…
Added 28 mins ago
Manager, Operations
Reliance Home Comfort
Ottawa, ON
By joining Reliance as an Operations Manager, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking…
Added 28 mins ago
Practice Manager- Central Animal Hospital, Vernon
VetStrategy / Daubigny
Vernon, BC
We are seeking a dynamic and experienced veterinary Practice Manager to lead our team at Central Animal Hospital, Vernon and ensure the smooth operation of our veterinary practice. This…
Added 28 mins ago
Project Engineer, Land Development
ISL Engineering & Landservices
Edmonton, AB
Joining ISL's Community Development team and reporting to the Community Development Manager, you will enjoy flexible working hours and a hybrid model of work as you make the following…
Added 28 mins ago
Parking Enforcement Supervisor - Winnipeg
Reimagined Parking
Vancouver, BC
$20.72 to $21.78 CAD / hour
Full-time
The Parking Enforcement (Patrol) Supervisor supports the Enforcement Manager in the daily operations of the parking enforcement team, ensuring compliance with parking regulations and…
Added 28 mins ago
Logistics Coordinator
J.D. Irving, Limited
Saint John, NB
Full-time
Reporting to the Senior Manager, Logistics at the Sawmills Division Head Office, this role will be responsible for coordinating the transportation and movement of products across the…
Added 43 mins ago
Developments Dispatcher
Brandt Group of Companies
Regina, SK
Full-time
Manage workorders for your assigned region working closely with the Facility Manager assigned.
Added 43 mins ago
Industrial Services Manager
Da-Lee
Hamilton, ON · Stoney Creek, Ontario
Full-time
Lead and manage day-to-day industrial service operations, including scheduling crews, equipment allocation, and job execution across multiple sites.
Added 43 mins ago
Caseworker [Housing First] - (Term, Full-time) #2026044
John Howard Society Of Saskatchewan
Regina, SK
Full-time
Under the supervision of the Program Manager, or designate, the Caseworker will assist in case management, service delivery, supervision of participants, and the household operations.
Added 43 mins ago
092R1-26-1 Family Support Worker
Six Nations
Ohsweken, ON
Full-time
…contributing to the general unit administration; for participating in service coordination; for providing direct support to individual clients and families, and for the performance of other…
Added 43 mins ago
Technical Digital Account Manager - FTC
Xerox
Toronto, ON · North York, Toronto, Ontario
Provide advanced technical support for complex issues, including CPM enrollments, card reader permissions, and escalated service requests
Added 43 mins ago
Senior Manager, Game Capture
Electronic Arts
Vancouver, BC
Reporting to the Director of Production, the Senior Manager, Game Capture leads the strategy, execution, and evolution of gameplay capture across EA's portfolio. You will manage a team…
Added 56 mins ago
Life Enrichment Assistant (2026-10855)
Verve Senior Living
Courtice, ON
Part-time
…Award in 2023, 2024, and 2025, reflecting our dedication to service, leadership, and care. What truly sets us apart are the people who choose to build their careers here. Whether you're…
Added 56 mins ago
Dispatcher
Stock Transportation
Sunderland, ON
Full-time
…School Services, we are continually focused on delivering our service promise: Getting students to school safely, on time and ready to…
Added 56 mins ago
Human Resources Business Partner
TEEMA
Mississauga, ON
$100,000 to $120,000 CAD / year
Full-time
Experience in manufacturing, industrial, B2B, service, sales, warehouse, or field-service environments
Added 58 mins ago
Advanced Data Analyst - EA SPORTS™ FC
Electronic Arts
Vancouver, BC
…join our Ultimate Team (UT) function. Reporting to a Senior Manager, you will lead the Experimentation program for FC Premium Analytics. You’ll also collaborate closely with data,…

Bayshore

Client Intake Supervisor (Evenings and Weekends)

Mississauga, ON, Canada

Posting language: English
Posted: Sep 30, 2026

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Original job description

JOB SUMMARY

Proactively support the Leadership Team in the day to day operation of the Intake Team while meeting individual targets for productivity and customer satisfaction. The successful candidate will be tasked with various duties around prospective client engagement and staff performance, as well as enhancing overall effectiveness of every Intake Specialist.

DUTIES AND RESPONSIBILITIES

Model stellar inquiry process management; respond with compassion and empathy to all callers looking for information about services provided by all Bayshore HealthCare divisions, understand caller’s needs and provide direction as to the appropriate Bayshore offering, provide information about Bayshore services to families; book assessments with local Home Health branches; provide consistent follow up with families and branches as well as accurately record client information in our CRM to ensure up-to-date family information and status.

· Complete call audits to ensure accurate documenting by the team

· Proactively support the execution of new launches, processes and procedures

· Queue monitoring to ensure appropriate coverage

· Assist in quality assessments of calls and provide coaching wherever necessary

· Provide on-demand support when necessary; escalate concerns identified and be creative in recommending solutions for day to day challenges

· Understand the purpose and relevance of company policies, processes and scripts, ensuring team commitment to objectives

· Assist with scheduling and Payroll preparation

Complete other tasks as requested.

REPORTING RELATIONSHIPS

The Client Intake Supervisor reports to the Client Experience Manager as designated by the Managing Director.

QUALIFICATIONS

Education

University/College education or equivalent combination of education and experience.

Experience and Skills

Exceptional interpersonal and communication skills. Must be compassionate and caring.
Strong computer and typing skills necessary, including Word and Excel.
Ability to multi-task; talk on the phone and take notes on the computer.
Ability to work under pressure.
Demonstrate a growth mindset and ongoing learning.

Other Skills and Abilities

· Team motivator & player

· Customer Service Oriented

· Problem solver with a solution-oriented approach

· Troubleshoot and manage crisis as they arise

· Reliable, responsible and self-starter - able to work effectively with minimal supervision

· Ability to follow policies and procedures

STANDARDS OF PERFORMANCE

The Intake Supervisor must demonstrate ongoing competency in completing all duties and responsibilities of this job description, in response to changes by the regulating body, as well as agreed upon specific goals and objectives.

PERFORMANCE REVIEW

Performance will be reviewed on an ongoing basis with a formal or informal review at the end of a three month probationary period and subsequently, on at least an annual basis. Input will be sought from employee, Supervisor, NDC and Field employees, and in addition, will be based on ongoing client feedback and the extent to which performance meets expectations.

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More about this job

Responsibilities

The Client Intake Supervisor supports the leadership team in daily operations, manages inquiry processes, and ensures team productivity and customer satisfaction. They are responsible for coaching staff, monitoring call quality, and assisting with scheduling and payroll tasks.

Requirements

Candidates must have a university or college education or an equivalent combination of experience and education. Strong computer skills, excellent communication abilities, and the capacity to work under pressure are required.

Skills

Customer service
Team leadership
Communication skills
Interpersonal skills
Problem solving
CRM software
Call auditing
Coaching
Scheduling
Payroll preparation
Multi-tasking
Microsoft Word
Microsoft Excel
Crisis management
Time management

Visa sponsorship

Not detected in the job text

Keywords

Client Intake
Leadership
Customer Satisfaction
CRM
Call Auditing
Quality Assessment
Coaching
Scheduling
Payroll
Home Health
Healthcare
Operations
Problem Solving
Crisis Management
Microsoft Office
Growth Mindset

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