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Added 14 mins ago
Paralegal (12months)
Legal Aid Ontario
Toronto, ON
Contract
…be able to assume a varied and complex immigration caseload. Services are currently being provided both virtually and on site, with minimal "on-site…
Added 14 mins ago
Paralegal (18 months)
Legal Aid Ontario
Toronto, ON
Contract
Reporting to: Manager, Refugee Law Office - Detention, Toronto
Added 14 mins ago
Business Solutions Manager, Occupational Health & Specialty
Lifemark Health Group
Brampton, ON
$100,000 to $120,000 CAD / year
Full-time
The Business Solutions Manager serves as the primary strategic partner between Occupational Health and Specialty Programs and the Technology and Analytics organization. Reporting to the…
Added 14 mins ago
Business Solutions Manager, Occupational Health & Specialty
Lifemark Health Group
Toronto, ON · North York, ON
$100,000 to $120,000 CAD / year
Full-time
The Business Solutions Manager serves as the primary strategic partner between Occupational Health and Specialty Programs and the Technology and Analytics organization. Reporting to the…
Added 14 mins ago
Major Incident Management Specialist - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
Full-time
…Major Incident Management Specialist to join our IT Support Services team. The ideal candidate brings strong analytical and troubleshooting abilities, a passion for technology, and a…
Added 14 mins ago
Office Manager Assistant, Full time seasonal
Compass Group Canada
Sudbury, ON
Full-time
The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
Added 14 mins ago
Agent DevOps Platform Engineer
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
Full-time
Develop cloud-native solutions on AWS using ECS, EKS, Lambda, ECR, CloudWatch, S3, Secrets Manager, and related services.
Added 14 mins ago
assistant manager, restaurant
The Famous Owl of Minerva
Oakville, ON
Full-time
Added 14 mins ago
Line Cook
SSP America
Edmonton, AB
Full-time
Practice general and specific cleanings using the appropriate products as indicated by the manager in order to meet hygiene standards.
Added 14 mins ago
Fit4Less Host - Edmonton North City
Fit4Less Canada
AB · Edmonton, AB
Part-time
The Host provides friendly customer and membership services and completes daily cleaning and minor maintenance tasks to standards and expectations to deliver Fit4Less’ friendly, clean, and…
Added 14 mins ago
Light Duty Cleaner Casual
Compass Group Canada
Orillia, ON
Part-time
And all other tasks asked to perform by the manager or supervisor in charge
Added 14 mins ago
Project Manager
CANARIE
Ottawa, ON
Contract
…cybersecurity initiatives. We also provide identity management services to the academic community through eduroam and identity and access management…
Added 14 mins ago
Banking Advisor
National Bank of Canada
Markham, ON
Full-time
…availability. This position reports to the Customer service Branch Manager or the Branch Manager. Every day, you will work with a team of a experts specialized in investment, credit,…
Added 14 mins ago
Manager Fire Prevention and Compliance
York University
Toronto, ON
Full-time
Facilities Services is a team of professionals who are committed to the delivery of support services that strive to enhance the quality of campus life for all students, faculty, employees,…
Added 14 mins ago
Wealth Associate
National Bank of Canada
Laval, QC
Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 14 mins ago
Assistant Manager
Compass Group Canada
Alliston, ON
Full-time
The Assistant Manager will be responsible for overseeing the unit while working with the Manager and team to successfully manage residential dining operations.
Added 14 mins ago
Registered Dietician , Cornwall Ontario (Contract)
Compass Group Canada
Toronto, ON · Greater Toronto Area, Canada
Full-time
You will be responsible for assisting the Manager to ensure the effective overall functioning of the Food and Nutrition Services Department.
Added 14 mins ago
Food Service Associate
Dexterra Group
Guelph, ON
Full-time
As a Food Services Associate , reporting to the Chef Manager, you will perform a variety of customer service based tasks within the food services function. This position requires excellent…
Added 14 mins ago
Property Maintenance Coordinator
Altis
Mississauga, ON
$60,000 to $70,000 CAD / year
Full-time
…access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for…
Added 15 mins ago
Municipal Project Engineer/Manager
WSP
Calgary, AB
Build the Future With Us - As a Municipal Project Engineer/ Manager based in Calgary, you will step into a pivotal role where your municipal engineering expertise shapes the future of one…
Added 15 mins ago
Pharm D Degree
HealthCareersInSask.ca
Regina, SK
Part-time
Job Description: Reporting to the Manager, the Pharmacist-PharmD-Degree is committed to the integration of knowledge and skill in the provision of quality, client-focused pharmacy services…
Added 15 mins ago
Planet Fitness - Member Services Representative - Part Time - Kingston
Taymax Group
Kingston, ON
Part-time
We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer…
Added 15 mins ago
Planet Fitness - Member Services Representative - Part Time - Sudbury
Taymax Group
Sudbury, ON
Part-time
We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer…
Added 15 mins ago
Key Account Manager
Nors
Mississauga, ON · Missisauga, Ontario, ON
Every day, we strive to meet market needs with excellent solutions, equipment, and services - and we believe we have the best talent to deliver on those expectations.
Added 15 mins ago
Integrated Mission Manager
The Salvation Army Canada and Bermuda Territory
Salmon Arm, BC · New Hope Community Church - Salmon Arm- Family Services
Full-time
The role will plan, develop, organize, and give oversight to corps-operated Community Services facilities and programs, and is responsible for mission integration within the MU (meeting…

Bayshore

Client Intake Supervisor (Evenings and Weekends)

Mississauga, ON, Canada

Posting language: English
Posted: Sep 30, 2026

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Original job description

JOB SUMMARY

Proactively support the Leadership Team in the day to day operation of the Intake Team while meeting individual targets for productivity and customer satisfaction. The successful candidate will be tasked with various duties around prospective client engagement and staff performance, as well as enhancing overall effectiveness of every Intake Specialist.

DUTIES AND RESPONSIBILITIES

Model stellar inquiry process management; respond with compassion and empathy to all callers looking for information about services provided by all Bayshore HealthCare divisions, understand caller’s needs and provide direction as to the appropriate Bayshore offering, provide information about Bayshore services to families; book assessments with local Home Health branches; provide consistent follow up with families and branches as well as accurately record client information in our CRM to ensure up-to-date family information and status.

· Complete call audits to ensure accurate documenting by the team

· Proactively support the execution of new launches, processes and procedures

· Queue monitoring to ensure appropriate coverage

· Assist in quality assessments of calls and provide coaching wherever necessary

· Provide on-demand support when necessary; escalate concerns identified and be creative in recommending solutions for day to day challenges

· Understand the purpose and relevance of company policies, processes and scripts, ensuring team commitment to objectives

· Assist with scheduling and Payroll preparation

Complete other tasks as requested.

REPORTING RELATIONSHIPS

The Client Intake Supervisor reports to the Client Experience Manager as designated by the Managing Director.

QUALIFICATIONS

Education

University/College education or equivalent combination of education and experience.

Experience and Skills

Exceptional interpersonal and communication skills. Must be compassionate and caring.
Strong computer and typing skills necessary, including Word and Excel.
Ability to multi-task; talk on the phone and take notes on the computer.
Ability to work under pressure.
Demonstrate a growth mindset and ongoing learning.

Other Skills and Abilities

· Team motivator & player

· Customer Service Oriented

· Problem solver with a solution-oriented approach

· Troubleshoot and manage crisis as they arise

· Reliable, responsible and self-starter - able to work effectively with minimal supervision

· Ability to follow policies and procedures

STANDARDS OF PERFORMANCE

The Intake Supervisor must demonstrate ongoing competency in completing all duties and responsibilities of this job description, in response to changes by the regulating body, as well as agreed upon specific goals and objectives.

PERFORMANCE REVIEW

Performance will be reviewed on an ongoing basis with a formal or informal review at the end of a three month probationary period and subsequently, on at least an annual basis. Input will be sought from employee, Supervisor, NDC and Field employees, and in addition, will be based on ongoing client feedback and the extent to which performance meets expectations.

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More about this job

Responsibilities

The Client Intake Supervisor supports the leadership team in daily operations, manages inquiry processes, and ensures team productivity and customer satisfaction. They are responsible for coaching staff, monitoring call quality, and assisting with scheduling and payroll tasks.

Requirements

Candidates must have a university or college education or an equivalent combination of experience and education. Strong computer skills, excellent communication abilities, and the capacity to work under pressure are required.

Skills

Customer service
Team leadership
Communication skills
Interpersonal skills
Problem solving
CRM software
Call auditing
Coaching
Scheduling
Payroll preparation
Multi-tasking
Microsoft Word
Microsoft Excel
Crisis management
Time management

Visa sponsorship

Not detected in the job text

Keywords

Client Intake
Leadership
Customer Satisfaction
CRM
Call Auditing
Quality Assessment
Coaching
Scheduling
Payroll
Home Health
Healthcare
Operations
Problem Solving
Crisis Management
Microsoft Office
Growth Mindset

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