Client Service Coordinator

Bayshore HealthCare is one of Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to have achieved Exemplary Standing from Accreditation Canada in 2026, reflecting its commitment to quality and excellence in health care. Bayshore has also been a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the Best Practice Spotlight Organization (BPSO) designation from the Registered Nurses’ Association of Ontario. Bayshore HealthCare was also recognized on Forbes’ Canada’s Best Employers list in 2023.

Are you passionate about making a difference in patient care? Join our dynamic team as a Client Service Coordinator, where you will serve as a vital link between patients, families, nursing staff, and healthcare teams. We are seeking a professional, customer-focused individual with excellent organizational skills, a willingness to learn, and a strong ability to manage complex scheduling needs.

In addition to your core CSC responsibilities, you will serve as the branch’s point person for technology support, assisting employees with systems, devices, and user access to help maintain efficient and effective branch operations.

Primary Responsibilities

·       Communicate: Professionally engage with patients, families, field staff, supervisors, and funder organizations to support effective service delivery.

·       Process: Promptly process funder referrals, service updates, and other required information in the EMR (AlayaCare).

·       Review: Collaborate with Supervisors, field employees, and patients/families to assess ongoing service and scheduling needs.

·       Schedule: Assign appropriate care providers based on client needs, geographic location, staff skill set, availability, and continuity of care.

·       Coordinate: Support consistent caregiver assignments and ensure scheduled services are delivered effectively.

·       Notify: Keep patients/families and staff informed of initial schedules, ongoing schedule changes, and other relevant service updates.

·       Utilize: Optimize staff schedules to align employee availability with client care requirements and operational needs.

·       Document: Maintain complete, accurate, and timely records in AlayaCare.

·       Resolve: Respond to patient/family, staff, and scheduling concerns promptly and professionally, following appropriate escalation pathways when required.

• Provide branch-level IT support by assisting with user accounts, computer systems, mobile devices, hardware, and software; troubleshoot routine technical issues and escalate more complex concerns as appropriate.

• Support effective IT operations by following established procedures and standards, providing responsive employee support, and adapting to evolving technology and branch operational needs.

The primary function of this position is the Client Service Coordinator role, with additional responsibility for local IT support for branch operations. The incumbent will perform core CSC scheduling, coordination, communication, and documentation responsibilities while also serving as a local resource for defined technology, user account, equipment, and basic technical support activities.

Why Join Us?

·       Immediate Impact: Make a real difference in the lives of employees, patients and their families

·       Competitive Salary: Earn a competitive wage commensurate with experience

·       Health Benefits: Comprehensive health, dental, and vision insurance for you and your family

·       Paid Time Off: Competitive leave time to ensure work-life balance

·       Retirement Plan: Employer-contributed retirement savings plan

·       Supportive Team: Be part of a collaborative and supportive team environment

·       Growth: Opportunities for professional development and career growth

Education

· Secondary School Diploma.

· Completion of a related certificate or diploma, such as Medical Terminology or Office Administration, is preferred.

· Additional education, training, or certification in information technology, computer systems, or a related discipline is considered an asset.

Experience and Abilities

· A minimum of two years related customer service experience with IT Infrastructure and Desktop Support Services, preferably in healthcare

· Proven customer service skills, preferably in healthcare or other high-paced customer service environment

· Strong ability to communicate effectively, both written and orally, in English

· Ability to handle issues and problem solve with tact and diplomacy

·       Technical knowledge and ability to support end user mobile hardware (iPhones, Android etc.) and software such as Microsoft suite and EMR (AlayaCare).

· Ability to prioritize and handle multiple demands in a fast-paced environment

· Proven organizational and teamwork skills; able to work independently and prioritize workload

· Positive work and attendance performance is essential

· Strong interpersonal skills including demonstrated ability to build rapport and connections

· Advanced competency in keyboarding and scheduling software with a willingness to learn