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Added 12 mins ago
Senior Technical Delivery Manager - Web & Cloud Platforms
Rogers Communications
Toronto, ON
Bachelor's or Master's degree in Computer Science, Engineering or a related technical field.
Added 12 mins ago
A
IS Principal Developer Analyst – SAP ABAP
ABB
Milton, ON
- Full-time
Collaborate with cross-functional teams to gather and analyze requirements and translate them into technical specifications.
Added 12 mins ago
GD
Technical Drafter
Groupe Dynamite, Inc Garage
Mont-Royal, QC · Ville Mont-Royal, Quebec
- Contract
Diploma or Degree in Architectural Technology, Drafting, or a related technical field;
Added 12 mins ago
A
Mechanical Engineering Lead, Data Centers
AECOM
Markham, ON
- $145,000 to $195,000 CAD / year
- Full-time
Provide technical support during construction, commissioning, startup, and turnover phases.
Added 12 mins ago
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Control Systems Designer, Data Centers
AECOM
Markham, ON
- $90,000 to $140,000 CAD / year
- Full-time
AECOM is seeking a Control Systems Designer to join our growing Canadian Data Center practice. This role will support the design and delivery of hyperscale, colocation, and other…
Added 26 mins ago
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Environmental Field Coordinator
Coeur Mining, Inc.
Northern Rockies, BC
- $45 CAD / hour
- Full-time
Review technical documents to support environmental programs, compliance, and project execution.
Added 26 mins ago
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Administrative Support Clerk, Public Health
Fraser Health
Burnaby, BC
- Full-time
Under the general supervision of the Public Health Administrative Supervisor performs a variety of administrative support functions such as providing reception services, typing technical…
Added 26 mins ago
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Administrative Support Clerk, Public Health
Fraser Health
Chilliwack, BC
- Full-time
Under the general supervision of the Public Health Administrative Supervisor performs a variety of administrative support functions such as providing reception services, typing technical…
Added 26 mins ago
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Collaborates with educators and simulation leads to support advanced technical simulations in centre, insitu or remotely.
Added 26 mins ago
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Lead, Health Informatics
Fraser Health
Surrey, BC
- Full-time
Collaborate with technical and business teams
Added 26 mins ago
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Team Leader, Client Solutions – Prairie Region (Pointe West Branch)
Gallagher
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- Full-time
Lead, coach, and support a team of Client Solutions Managers through employee performance management, development planning, and succession growth.
Added 56 mins ago
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Commission Sales Representative (Simcoe County)
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- Full-time
Contribute to NAV CANADA’s overall Technology program with growing experience and knowledge of specialty systems function and field utilization.
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…responsibility for system integration within the corridor and provides technical support to the Corridor Technical leads to support integration. This includes integration of Railway Systems…
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Sr Analyst, IT Vendor Management - P4
Apex Systems
Toronto, ON
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Support onboarding of new VMO team members, sharing institutional knowledge and established VMO practices.
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Analyst, IT Vendor Management - P3
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Senior Chemist
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Added 1 hour ago
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Senior Associate Management Consultant
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Mechanics Trades II (full-time) – Closes Friday, November 6, 2026
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…preventive maintenance, inspections and emergency repairs to support safe, reliable and cost-effective municipal operations. Additional responsibilities include maintaining service records,…
Added 1 hour ago
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2627-215 - Business Analytics Developer (CL3) - Central Office
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Added 1 hour ago
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2627-216 - Project Coordinator (PS2), NSCC International - Central Office
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Added 2 hours ago
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Structural Engineer Level II
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Added 2 hours ago
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Customer Experience Engineer / M365
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Bayshore

Client Service Coordinator

Burnaby, BC, Canada

Apply About employer

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Bayshore HealthCare is one of Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to have achieved Exemplary Standing from Accreditation Canada in 2026, reflecting its commitment to quality and excellence in health care. Bayshore has also been a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the Best Practice Spotlight Organization (BPSO) designation from the Registered Nurses’ Association of Ontario. Bayshore HealthCare was also recognized on Forbes’ Canada’s Best Employers list in 2023.

Are you passionate about making a difference in patient care? Join our dynamic team as a Client Service Coordinator, where you will serve as a vital link between patients, families, nursing staff, and healthcare teams. We are seeking a professional, customer-focused individual with excellent organizational skills, a willingness to learn, and a strong ability to manage complex scheduling needs.

In addition to your core CSC responsibilities, you will serve as the branch’s point person for technology support, assisting employees with systems, devices, and user access to help maintain efficient and effective branch operations.

Primary Responsibilities

· Communicate: Professionally engage with patients, families, field staff, supervisors, and funder organizations to support effective service delivery.

· Process: Promptly process funder referrals, service updates, and other required information in the EMR (AlayaCare).

· Review: Collaborate with Supervisors, field employees, and patients/families to assess ongoing service and scheduling needs.

· Schedule: Assign appropriate care providers based on client needs, geographic location, staff skill set, availability, and continuity of care.

· Coordinate: Support consistent caregiver assignments and ensure scheduled services are delivered effectively.

· Notify: Keep patients/families and staff informed of initial schedules, ongoing schedule changes, and other relevant service updates.

· Utilize: Optimize staff schedules to align employee availability with client care requirements and operational needs.

· Document: Maintain complete, accurate, and timely records in AlayaCare.

· Resolve: Respond to patient/family, staff, and scheduling concerns promptly and professionally, following appropriate escalation pathways when required.

Provide branch-level IT support by assisting with user accounts, computer systems, mobile devices, hardware, and software; troubleshoot routine technical issues and escalate more complex concerns as appropriate.
Support effective IT operations by following established procedures and standards, providing responsive employee support, and adapting to evolving technology and branch operational needs.

The primary function of this position is the Client Service Coordinator role, with additional responsibility for local IT support for branch operations. The incumbent will perform core CSC scheduling, coordination, communication, and documentation responsibilities while also serving as a local resource for defined technology, user account, equipment, and basic technical support activities.

Why Join Us?

· Immediate Impact: Make a real difference in the lives of employees, patients and their families

· Competitive Salary: Earn a competitive wage commensurate with experience

· Health Benefits: Comprehensive health, dental, and vision insurance for you and your family

· Paid Time Off: Competitive leave time to ensure work-life balance

· Retirement Plan: Employer-contributed retirement savings plan

· Supportive Team: Be part of a collaborative and supportive team environment

· Growth: Opportunities for professional development and career growth

Education

· Secondary School Diploma.

· Completion of a related certificate or diploma, such as Medical Terminology or Office Administration, is preferred.

· Additional education, training, or certification in information technology, computer systems, or a related discipline is considered an asset.

Experience and Abilities

· A minimum of two years related customer service experience with IT Infrastructure and Desktop Support Services, preferably in healthcare

· Proven customer service skills, preferably in healthcare or other high-paced customer service environment

· Strong ability to communicate effectively, both written and orally, in English

· Ability to handle issues and problem solve with tact and diplomacy

· Technical knowledge and ability to support end user mobile hardware (iPhones, Android etc.) and software such as Microsoft suite and EMR (AlayaCare).

· Ability to prioritize and handle multiple demands in a fast-paced environment

· Proven organizational and teamwork skills; able to work independently and prioritize workload

· Positive work and attendance performance is essential

· Strong interpersonal skills including demonstrated ability to build rapport and connections

· Advanced competency in keyboarding and scheduling software with a willingness to learn

Apply About employer

More about this job

Responsibilities

The role involves coordinating patient care schedules, communicating with healthcare teams, and maintaining accurate records in the EMR system. Additionally, the incumbent provides local branch-level IT support, including troubleshooting hardware and software issues for staff.

Requirements

Candidates must have a secondary school diploma and at least two years of customer service experience, preferably in a healthcare or IT support environment. Proficiency in scheduling software, strong communication skills, and the ability to manage technical hardware and software are required.

Skills

Customer service
Scheduling
IT support
Hardware troubleshooting
Software support
AlayaCare
Microsoft Suite
Communication
Organizational skills
Problem solving
Medical terminology
Data entry
Time management
Interpersonal skills
Technical support
Documentation

Benefits

Health insurance
Dental insurance
Vision insurance
Paid time off
Retirement plan
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Client Service Coordinator
Healthcare
Home Care
AlayaCare
EMR
IT Support
Desktop Support
Scheduling
Customer Service
Medical Terminology
Office Administration
Hardware Troubleshooting
Software Support
Mobile Devices
Microsoft Suite
Patient Care
Data Documentation
Technical Operations
User Access Management
Branch Operations

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