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Added 6 mins ago
BG
Learning Management System Administrator
Brandt Group of Companies
Regina, SK
- Full-time
The position is responsible for the day-to-day administration, maintenance, and support of the organization's Learning Management System. Working under the guidance of the Program…
Added 6 mins ago
P&
Sales Agronomist
Parrish & Heimbecker, Limited
Weyburn, SK
- Full-time
Collaborate with producers to develop practical, tailored solutions that support their business needs
Added 7 mins ago
SP
Senior Sales Director - Aerospace and Defence
Solace Power
Mount Pearl, NL
- Full-time
…in Canada may be considered, provided they can effectively support customer-facing activities, collaborate with the Mount Pearl team and meet the role’s travel…
Added 7 mins ago
JF
Executive Director
Jewish Federation of Ottawa
Ottawa, ON
- Full-time
“It was the Bar Mitzvah program that has brought us together in a way I never could have imagined. I pick Colin up every Thursday evening, and we walk to the Tamir building for the lesson.…
Added 7 mins ago
AP
Chiropractor
Apollo Physical Therapy
Ottawa, ON
- Part-time
…Physical Therapy emphasizes individualized treatment plans that support mobility, pain relief, and long-term wellness. Team members collaborate across disciplines to deliver high-quality…
Added 7 mins ago
PC
Occupational Therapist, Full Time, CHITT-RSMH
Providence Care
Greater Napanee, ON · Napanee, ON
- Full-time
…planning process, and in individual and/or multiple family support therapy. In addition, expertise is provided with respect to entitlements, advocacy and "working the system". Depending on…
Added 7 mins ago
PH
Mobile Outreach Worker
Pacifica Housing
Nanaimo, BC
- Full-time
The Mobile Outreach Worker provides individualized, person-centered support to tenants of Pacifica Housing across multiple sites and within the community. This role is designed to meet…
Added 7 mins ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Employee Wellness Matters – Peer Support Team, Wellness Committee, Free, confidential Employee Assistance Program (EAP) for employees and their families.
Added 7 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Employee Wellness Matters – Peer Support Team, Wellness Committee, Free, confidential Employee Assistance Program (EAP) for employees and their families.
Added 7 mins ago
BC
Registered Practical Nurse - Day Surgery
Brant Community Healthcare System
Brantford, ON
- Full-time
Support 24/7- you’re not on your own (managers on call, physicians, allied health and support staff).
Added 7 mins ago
BC
Occupational Therapist
Brant Community Healthcare System
Brantford, ON
- Full-time
Employee Wellness Matters – Peer Support Team, Wellness Committee, Free, confidential Employee Assistance Program (EAP) for employees and their families.
Added 7 mins ago
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Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
- Full-time
Employee Wellness Matters – Peer Support Team, Wellness Committee, Free, confidential Employee Assistance Program (EAP) for employees and their families.
Added 7 mins ago
BC
Painter/Journeyperson
Brant Community Healthcare System
Brantford, ON
- Full-time
Employee Wellness Matters – Peer Support Team, Wellness Committee, Free, confidential Employee Assistance Program (EAP) for employees and their families.
Added 7 mins ago
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Registered Practical Nurse - Integrated Stroke Unit
Brant Community Healthcare System
Brantford, ON
- Full-time
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Added 7 mins ago
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Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
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Brant Community Healthcare System
Brantford, ON
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Brantford, ON
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Support 24/7 – you’re not on your own (managers on call, physicians, allied health, and support staff).
Added 7 mins ago
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Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
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Added 7 mins ago
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Brant Community Healthcare System
Brantford, ON
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Added 7 mins ago
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Brant Community Healthcare System
Brantford, ON
- Full-time
Employee Wellness Matters – Peer Support Team, Wellness Committee, Free, confidential Employee Assistance Program (EAP) for employees and their families.
Added 7 mins ago
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Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
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Brant Community Healthcare System
Brantford, ON
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Brant Community Healthcare System
Brantford, ON
- Full-time
Employee Wellness Matters – Peer Support Team, Wellness Committee, Free, confidential Employee Assistance Program (EAP) for employees and their families.
Added 7 mins ago
BC
Personal Support Worker - Surgical (B5)
Brant Community Healthcare System
Brantford, ON
- Full-time
Employee Wellness Matters – Peer Support Team, Wellness Committee, Free, confidential Employee Assistance Program (EAP) for employees and their families.
Added 7 mins ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
Employee Wellness Matters – Peer Support Team, Wellness Committee, Free, confidential Employee Assistance Program (EAP) for employees and their families.

Bayshore

Client Service Coordinator

Burnaby, BC, Canada

Apply About employer

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Bayshore HealthCare is one of Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to have achieved Exemplary Standing from Accreditation Canada in 2026, reflecting its commitment to quality and excellence in health care. Bayshore has also been a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the Best Practice Spotlight Organization (BPSO) designation from the Registered Nurses’ Association of Ontario. Bayshore HealthCare was also recognized on Forbes’ Canada’s Best Employers list in 2023.

Are you passionate about making a difference in patient care? Join our dynamic team as a Client Service Coordinator, where you will serve as a vital link between patients, families, nursing staff, and healthcare teams. We are seeking a professional, customer-focused individual with excellent organizational skills, a willingness to learn, and a strong ability to manage complex scheduling needs.

In addition to your core CSC responsibilities, you will serve as the branch’s point person for technology support, assisting employees with systems, devices, and user access to help maintain efficient and effective branch operations.

Primary Responsibilities

· Communicate: Professionally engage with patients, families, field staff, supervisors, and funder organizations to support effective service delivery.

· Process: Promptly process funder referrals, service updates, and other required information in the EMR (AlayaCare).

· Review: Collaborate with Supervisors, field employees, and patients/families to assess ongoing service and scheduling needs.

· Schedule: Assign appropriate care providers based on client needs, geographic location, staff skill set, availability, and continuity of care.

· Coordinate: Support consistent caregiver assignments and ensure scheduled services are delivered effectively.

· Notify: Keep patients/families and staff informed of initial schedules, ongoing schedule changes, and other relevant service updates.

· Utilize: Optimize staff schedules to align employee availability with client care requirements and operational needs.

· Document: Maintain complete, accurate, and timely records in AlayaCare.

· Resolve: Respond to patient/family, staff, and scheduling concerns promptly and professionally, following appropriate escalation pathways when required.

Provide branch-level IT support by assisting with user accounts, computer systems, mobile devices, hardware, and software; troubleshoot routine technical issues and escalate more complex concerns as appropriate.
Support effective IT operations by following established procedures and standards, providing responsive employee support, and adapting to evolving technology and branch operational needs.

The primary function of this position is the Client Service Coordinator role, with additional responsibility for local IT support for branch operations. The incumbent will perform core CSC scheduling, coordination, communication, and documentation responsibilities while also serving as a local resource for defined technology, user account, equipment, and basic technical support activities.

Why Join Us?

· Immediate Impact: Make a real difference in the lives of employees, patients and their families

· Competitive Salary: Earn a competitive wage commensurate with experience

· Health Benefits: Comprehensive health, dental, and vision insurance for you and your family

· Paid Time Off: Competitive leave time to ensure work-life balance

· Retirement Plan: Employer-contributed retirement savings plan

· Supportive Team: Be part of a collaborative and supportive team environment

· Growth: Opportunities for professional development and career growth

Education

· Secondary School Diploma.

· Completion of a related certificate or diploma, such as Medical Terminology or Office Administration, is preferred.

· Additional education, training, or certification in information technology, computer systems, or a related discipline is considered an asset.

Experience and Abilities

· A minimum of two years related customer service experience with IT Infrastructure and Desktop Support Services, preferably in healthcare

· Proven customer service skills, preferably in healthcare or other high-paced customer service environment

· Strong ability to communicate effectively, both written and orally, in English

· Ability to handle issues and problem solve with tact and diplomacy

· Technical knowledge and ability to support end user mobile hardware (iPhones, Android etc.) and software such as Microsoft suite and EMR (AlayaCare).

· Ability to prioritize and handle multiple demands in a fast-paced environment

· Proven organizational and teamwork skills; able to work independently and prioritize workload

· Positive work and attendance performance is essential

· Strong interpersonal skills including demonstrated ability to build rapport and connections

· Advanced competency in keyboarding and scheduling software with a willingness to learn

Apply About employer

More about this job

Responsibilities

The role involves coordinating patient care schedules, communicating with healthcare teams, and maintaining accurate records in the EMR system. Additionally, the incumbent provides local branch-level IT support, including troubleshooting hardware and software issues for staff.

Requirements

Candidates must have a secondary school diploma and at least two years of customer service experience, preferably in a healthcare or IT support environment. Proficiency in scheduling software, strong communication skills, and the ability to manage technical hardware and software are required.

Skills

Customer service
Scheduling
IT support
Hardware troubleshooting
Software support
AlayaCare
Microsoft Suite
Communication
Organizational skills
Problem solving
Medical terminology
Data entry
Time management
Interpersonal skills
Technical support
Documentation

Benefits

Health insurance
Dental insurance
Vision insurance
Paid time off
Retirement plan
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Client Service Coordinator
Healthcare
Home Care
AlayaCare
EMR
IT Support
Desktop Support
Scheduling
Customer Service
Medical Terminology
Office Administration
Hardware Troubleshooting
Software Support
Mobile Devices
Microsoft Suite
Patient Care
Data Documentation
Technical Operations
User Access Management
Branch Operations

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