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Added 3 hours ago
Future Student Advisor
Lambton College
Sarnia, ON
Full-time
…for our local and global community and elevate student and client impacts at local, national, and international…
Added 3 hours ago
Client Coordinator and Quality Control Associate
C & V Income Tax Services
London, ON
Internship
This role blends client-facing responsibilities with essential document management tasks. As the Client Coordinator, you will represent C & V Income Tax Services, serving as the first point…
Added 6 hours ago
Facilities & Office Support Leader
GroupStrength Benefits Direct Inc.
Winnipeg, MB
Full-time
At GroupStrength, we're shaking up the Canadian group benefits industry with bold, direct-to-client solutions that cut through the noise; saving clients time, money, and frustration.
Added 7 hours ago
Facilities & Office Support Leader
GroupStrength Benefits Direct Inc.
Winnipeg, MB
Full-time
At GroupStrength, we're shaking up the Canadian group benefits industry with bold, direct-to-client solutions that cut through the noise; saving clients time, money, and frustration.
Added 7 hours ago
Project Coordinator
BGIS
Toronto, ON
Full-time
…businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is…
Added 11 hours ago
Environmental Senior Field Coordinator
SynergyAspen Environmental Inc.
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Environmental Senior Field Coordinator - Permanent, FT
Added 15 hours ago
Future Student Advisor
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Full-time
…for our local and global community and elevate student and client impacts at local, national, and international…
Added 17 hours ago
HHC Service Coordinator
Rexall Pharmacy Group LTD
London, ON
Up to $18.1 CAD / hour
Part-time
The Home Health Service Coordinator is responsible for coordinating and managing the service technicians. They serve as a crucial liaison between clients, healthcare professionals, and…
Added 18 hours ago
Chargé(e) de projets - Formation accélérée / Trainee Project Coordinator
Guillevin
Montreal, QC · Brossard, QC · Val-d'Or, QC · Joliette, QC · Drummondville, QC · Saint-Jérôme, QC · Victoriaville, QC · Rouyn-Noranda, QC · Rivière-du-Loup, QC · Sorel-Tracy, QC · Terrebonne, QC · Quebec, QC · Laval, QC · Bois-des-Filion, QC · Rimouski, QC · Saint-Hyacinthe, QC · Levis, QC · Trois-Rivières, QC · Gatineau, QC · Sherbrooke, QC · Granby, QC · Saint-Cyrille-de-Wendover, QC · Longueuil, QC · Valleyfield, PE · Saguenay, QC · Anjou
Full-time
Être formé(e) aux meilleures pratiques en gestion de projet, relation client et coordination efficace.
Added 18 hours ago
Executive Support & Workplace Experience Coordinator | Coordonnateur·trice – Soutien exécutif et expérience au travail
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Added 19 hours ago
Service Coordinator
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Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women to look…
Added 19 hours ago
Royal Canin Pet Ambassador – EVENT
Jobbe
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$200 CAD / hour
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…We offer a flexible schedule to represent a significant pet client to increase brand awareness and elevate sales. Come join our team of elite Pet Ambassadors in a fun, pet-driven…
Added 20 hours ago
New Business Coordinator
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Toronto, ON
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Added 22 days ago
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Added 1 day ago
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Our client is seeking an energetic and detail-oriented Banquets and Events Coordinator to join their esteemed team in Gatineau . This role is crucial for managing and executing a diverse…
Added 2 months ago
Finance Associate
C & V Income Tax Services
London, ON
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As an E-File Coordinator you will transmit completed tax returns to Canada Revenue Agencies, be able to identify E-File errors and learn to correct them and retransmit the tax returns. A…
Added 2 days ago
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Strong client service, organizational, communication, and problem-solving skills.
Added 1 day ago
Future Student Advisor
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…for our local and global community and elevate student and client impacts at local, national, and international…
Added 1 day ago
French Translator
Marberg Staffing
Toronto, ON
$37.86 to $41.91 CAD / hour
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Translation Services Coordinator for provincial government agency client, downtown Toronto.
Added 1 day ago
Coordinateur(trice) en commerce électronique / Ecommerce Coordinator
Steve Madden Canada
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Added 3 days ago
Tax Manager - US Tax
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Serve as the Tax client service coordinator for appropriate clients
Added 3 days ago
Senior Manager - US Tax
RSM US LLP
Calgary, AB · Vancouver, BC · Toronto, ON
Full-time
Serve as the Tax client service coordinator for appropriate clients
Added 1 day ago
Transaction Managememt Sr Coordinator
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Added 1 day ago
Branch Care Coordinator
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Added 7 days ago
Coordinator, Construction Services
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The Coordinator, Construction Services, manages and administers medium-complexity construction, professional services and service contracts during construction to ensure compliance with…

Bayshore

Client Service Coordinator

Markham, ON, Canada

Posting language: English
Posted: Sep 18, 2026

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Original job description

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

Are you passionate about making a difference in patient care? Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare providers!

We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities.

Person-and family-centered care (PFCC)

Person-and family-centered care (PFCC) is an approach to care that recognizes the importance of family in a patient’s life and the importance of their active involvement in planning and making decisions on health care, services and treatment, and health system reform. This approach to care provides respectful, compassionate, culturally safe, and responsive care that meets the needs, values, beliefs, and preferences of the patient, their family, and others identified as significant to their life from diverse backgrounds and settings.

Availability: Monday through Sunday – between 5am and 10pm. Rotating shift schedule.

In-Office Position: Hybrid rotation based on operational requirements, located at our Markham office (340 Ferrier Street) after successful completion of the three month in person probationary period

Primary Responsibilities:

Communicate: Professionally engage with patients, families, staff, and funder organizations
Process: Quickly handle funder referrals and updates in the EMR (Procura)
Review: Collaborate with Supervisors, field employees and patients to assess service needs
Schedule: Assign care providers based on client needs, geographic area, staff skill-set and availability
Coordinate: Ensure consistent caregiver assignments and service delivery
Notify: Keep patients and staff informed of initial and ongoing schedules
Utilize: Optimize staff schedules to meet their availability and client care needs
Document: Maintain accurate records in the EMR
Resolve: Address patient concerns promptly and follow escalation pathways

Why Join Us?

Immediate Impact: Make a real difference in the lives of employees, patients and their families
Competitive Salary: Earn a competitive wage commensurate with experience
Health Benefits: Comprehensive health, dental, and vision insurance for you and your family
Paid Time Off: Competitive leave time to ensure work-life balance
Retirement Plan: Employer-contributed retirement savings plan
Supportive Team: Be part of a collaborative and supportive team environment
Growth: Opportunities for professional development and career growth

Education

Secondary School Diploma
Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred.

Experience and Abilities:

A minimum of two years related customer service experience, preferably in healthcare
Proven customer service skills, preferably in healthcare or other high-paced customer service environment
Strong ability to communicate effectively, both written and orally, in English
Ability to handle issues and problem solve with tact and diplomacy
Excellent computer skills (Windows, Microsoft office, internet, EMR)
Ability to prioritize and handle multiple demands in a fast-paced environment
Proven organizational and teamwork skills; able to work independently and prioritize workload
Positive work and attendance performance essential
Strong interpersonal skills including demonstrated ability to build rapport and connections
Advanced competency in keyboarding and scheduling software with a willingness to learn
French language proficiency will be considered an asset and is a requirement for all Quebec locations

At Bayshore Healthcare, we are committed to fair, equitable, and transparent compensation practices. Base salary offered within an established range are determined using clearly defined criteria, including skills, experience, and overall organizational impact. All offers are thoughtfully aligned with internal equity and external market competitiveness.

We strive to create a high-quality and safe environment for both our team members and the clients and patients we serve is a top priority. Depending on provincial regulations and the nature of the role, new hires may be required to provide proof of vaccination against certain illnesses, such as COVID-19, Hepatitis, or seasonal influenza. Recruiters will provide any role-specific requirements.

Our Equity, Diversity, and Inclusion standards shape our vision of being the difference in the lives of those we care for, collaborate with, and support within our communities. We take pride in cultivating a culture of belonging, one where individual differences are embraced and celebrated, and where programs, resources, and policies are designed to support each person’s purpose, potential, and well-being.

Lastly, at Bayshore, we are equally committed to fostering an inclusive and accessible workplace and operate in full compliance with all provincial and territorial Human Rights and accessibility legislation. To ensure an inclusive recruitment and selection process, candidates are encouraged to share any accommodation needs they may have.

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More about this job

Responsibilities

The Client Service Coordinator acts as a vital link between patients, families, and healthcare providers by managing schedules and coordinating care delivery. They are responsible for processing referrals, maintaining accurate records in the EMR, and resolving patient concerns with diplomacy.

Requirements

Candidates must have at least two years of related customer service experience, preferably in a healthcare setting. Proficiency in Microsoft Office, EMR software, and strong communication skills are required, along with a secondary school diploma.

Skills

Customer service
Scheduling
Communication
Problem solving
Data entry
EMR software
Microsoft Office
Interpersonal skills
Time management
Teamwork
Organizational skills
Diplomacy
Keyboarding
Medical terminology

Benefits

Health insurance
Dental insurance
Vision insurance
Paid time off
Retirement savings plan

Visa sponsorship

Not detected in the job text

Keywords

Client Service Coordinator
Healthcare
Scheduling
EMR
Procura
Customer Service
Patient Care
Administrative
Hybrid
Medical Terminology
Office Administration
Scheduling Software
Interpersonal Skills
Problem Solving
Documentation
Caregiver Coordination
Funder Referrals
Teamwork
Communication
Diplomacy

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