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Added 1 day ago
Customer Care Coordinator
East Penn Canada: Backup Power Division
Courtice, ON
Full-time
The Customer Care Coordinator is responsible for delivering exceptional front-line customer support to East Penn Canada customers across the country.
Added 20 days ago
Customer Care Coordinator
Brookfield Residential
Edmonton, AB
Full-time
The Customer Care Coordinator is responsible for the administrative coordination, implementation and follow up of all service related duties. This position is the primary contact person for…
Added 23 days ago
Bilingual Customer Care Team Coordinator - Part Time
ParaMed Home Health Care
Ottawa, ON
Part-time
As a Bilingual Customer Care Representative, you will serve as the primary point of contact for clients and field staff, providing exceptional customer service in both English and French…
Added 20 days ago
Customer Care Coordinator
Brookfield Properties
Edmonton, AB
Full-time
The Customer Care Coordinator is responsible for the administrative coordination, implementation and follow up of all service related duties. This position is the primary contact person for…
Added 12 days ago
Bilingual Customer Care Team Coordinator - Part Time
Extendicare
Ottawa, ON · ParaMed Admin Office - Champlain (Hunt Club Rd.)
Part-time
As a Bilingual Customer Care Representative, you will serve as the primary point of contact for clients and field staff, providing exceptional customer service in both English and French…
Added 2 months ago
Customer Care Coordinator
East Penn Canada
Courtice, ON
Full-time
The Customer Care Coordinator is responsible for delivering exceptional front-line customer support to East Penn Canada customers across the country.
Added 1 month ago
Customer Care - Associate Quality Control Coordinator
Wesgroup
Vancouver, BC
Wesgroup is seeking a highly organized, customer-focused Associate Quality Control Coordinator to join our Customer Care team in a one-year fixed term position. In this developmental role,…
Added 1 month ago
Customer Care - Quality Control Coordinator
Wesgroup
Vancouver, BC
Wesgroup is seeking a highly organized, detail-oriented Quality Control Coordinator to join our Customer Care team in a one-year fixed term position. In this role, you will coordinate…
Added 10 days ago
Customer Care Coordinator
Brookfield Residential
Calgary, AB
Full-time
The Customer Care Coordinator is responsible for the administrative coordination, implementation and follow up of all service related duties. This position is the primary contact person for…
Added 4 months ago
Customer Care Coordinator
TouchBistro
Toronto, Ontario
$50,000 to $60,000 CAD / year
Full-time
TouchBistro is looking for a Customer Care Coordinator to join our growing team and support our customers when they need it most. This role is part of the Customer Success department and…
Added 10 days ago
Customer Care Coordinator
Brookfield Properties
Calgary, AB
Full-time
The Customer Care Coordinator is responsible for the administrative coordination, implementation and follow up of all service related duties. This position is the primary contact person for…
Added 1 hour ago
Administrative Coordinator - DePaul Hall
Shannex Incorporated
Bedford, NS
Full-time
In anticipation of opening in October 2026, we are searching for a full-time Administrative Coordinator to join our new DePaul Hall Enhanced Care team based in Bedford, Nova Scotia.
Added 15 hours ago
HHC Service Coordinator
Rexall Pharmacy Group LTD
London, ON
Up to $18.1 CAD / hour
Part-time
The Home Health Service Coordinator is responsible for coordinating and managing the service technicians. They serve as a crucial liaison between clients, healthcare professionals, and…
Added 1 day ago
Branch Care Coordinator
Air Liquide Healthcare
Regina, SK
Full-time
R10099368 Branch Care Coordinator (Open) Location:
Added 1 month ago
Dental Admin - Peachtree Kids Dental, Brantford, ON
123Dentist
Brantford, ON
Up to $22 CAD / hour
Full-time
The team at Peachtree Kids Dental located in Brantford, ON are looking for a passionate, hard-working Dental Receptionist/Treatment Coordinator on a full-time basis.
Added 1 month ago
Patient Coordinator - Bright Dental Centre, Russell, ON
123Dentist
Russell, ON
$27 to $30 CAD / hour
Part-time
The team at Bright Dental Centre located in Russell, ON are looking for a passionate, hard-working Patient Care Coordinator on a part-time basis.
Added 6 days ago
Patient Care Coordinator
Canadian Addiction Treatment Centers
Kawartha Lakes, ON
Up to $19.57 CAD / hour
Part-time
The Patient Care Coordinator is the first point of contact and provides general information to patients and the public relating to their questions, concerns and/or suggestions. The Patient…
Added 2 days ago
Branch Care Coordinator
Air Liquide
Regina, SK
Full-time
R10099368 Branch Care Coordinator (Open)


Added 2 days ago
PHARMACY COORDINATOR - ON-SITE - BURNABY
Green Shield Canada
Burnaby, BC
GreenShield is seeking a Pharmacy Coordinator (known internally as Pharmacy Assistant) who is passionate about helping people, communicating clearly, and taking ownership of administrative…
Added 2 days ago
Patient Care Coordinator
Avant Respiratory
Lethbridge, AB
Full-time
Patient Care Coordinator – Lethbridge, AlbertaAvant Respiratory provides clinical consultation, diagnostic services, and treatment for a wide range of sleep disorders, helping patients…
Added 2 days ago
Patient Care Coordinator
Avant Respiratory
Lethbridge, AB
$23 CAD / hour
Full-time
Patient Care Coordinator – Lethbridge, Alberta
Added 2 days ago
Dining Room Coordinator
Shannex Incorporated
Ancaster, ON
Part-time
We are searching for a Dining Room Coordinator to join our Parkland Ancaster team based in Ancaster, Ontario.
Added 2 days ago
Procurement Coordinator
Extendicare
Markham, ON · SGP (Steeles Ave.)
Full-time
SGP, a division of Extendicare, is a leading Group Purchasing Organization (GPO) dedicated to serving the senior care market. With over $1 billion in annual procurement volume, SGP delivers…
Added 2 days ago
Client Service Coordinator
Bayshore
Markham, ON
Are you passionate about making a difference in patient care? Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare…
Added 3 days ago
Client Service Coordinator
Bayshore
Timmins, ON
Are you passionate about making a difference in patient care? Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare…

Bayshore

Client Service Coordinator

Markham, ON, Canada

Posting language: English
Posted: Sep 18, 2026

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Original job description

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

Are you passionate about making a difference in patient care? Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare providers!

We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities.

Person-and family-centered care (PFCC)

Person-and family-centered care (PFCC) is an approach to care that recognizes the importance of family in a patient’s life and the importance of their active involvement in planning and making decisions on health care, services and treatment, and health system reform. This approach to care provides respectful, compassionate, culturally safe, and responsive care that meets the needs, values, beliefs, and preferences of the patient, their family, and others identified as significant to their life from diverse backgrounds and settings.

Availability: Monday through Sunday – between 5am and 10pm. Rotating shift schedule.

In-Office Position: Hybrid rotation based on operational requirements, located at our Markham office (340 Ferrier Street) after successful completion of the three month in person probationary period

Primary Responsibilities:

Communicate: Professionally engage with patients, families, staff, and funder organizations
Process: Quickly handle funder referrals and updates in the EMR (Procura)
Review: Collaborate with Supervisors, field employees and patients to assess service needs
Schedule: Assign care providers based on client needs, geographic area, staff skill-set and availability
Coordinate: Ensure consistent caregiver assignments and service delivery
Notify: Keep patients and staff informed of initial and ongoing schedules
Utilize: Optimize staff schedules to meet their availability and client care needs
Document: Maintain accurate records in the EMR
Resolve: Address patient concerns promptly and follow escalation pathways

Why Join Us?

Immediate Impact: Make a real difference in the lives of employees, patients and their families
Competitive Salary: Earn a competitive wage commensurate with experience
Health Benefits: Comprehensive health, dental, and vision insurance for you and your family
Paid Time Off: Competitive leave time to ensure work-life balance
Retirement Plan: Employer-contributed retirement savings plan
Supportive Team: Be part of a collaborative and supportive team environment
Growth: Opportunities for professional development and career growth

Education

Secondary School Diploma
Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred.

Experience and Abilities:

A minimum of two years related customer service experience, preferably in healthcare
Proven customer service skills, preferably in healthcare or other high-paced customer service environment
Strong ability to communicate effectively, both written and orally, in English
Ability to handle issues and problem solve with tact and diplomacy
Excellent computer skills (Windows, Microsoft office, internet, EMR)
Ability to prioritize and handle multiple demands in a fast-paced environment
Proven organizational and teamwork skills; able to work independently and prioritize workload
Positive work and attendance performance essential
Strong interpersonal skills including demonstrated ability to build rapport and connections
Advanced competency in keyboarding and scheduling software with a willingness to learn
French language proficiency will be considered an asset and is a requirement for all Quebec locations

At Bayshore Healthcare, we are committed to fair, equitable, and transparent compensation practices. Base salary offered within an established range are determined using clearly defined criteria, including skills, experience, and overall organizational impact. All offers are thoughtfully aligned with internal equity and external market competitiveness.

We strive to create a high-quality and safe environment for both our team members and the clients and patients we serve is a top priority. Depending on provincial regulations and the nature of the role, new hires may be required to provide proof of vaccination against certain illnesses, such as COVID-19, Hepatitis, or seasonal influenza. Recruiters will provide any role-specific requirements.

Our Equity, Diversity, and Inclusion standards shape our vision of being the difference in the lives of those we care for, collaborate with, and support within our communities. We take pride in cultivating a culture of belonging, one where individual differences are embraced and celebrated, and where programs, resources, and policies are designed to support each person’s purpose, potential, and well-being.

Lastly, at Bayshore, we are equally committed to fostering an inclusive and accessible workplace and operate in full compliance with all provincial and territorial Human Rights and accessibility legislation. To ensure an inclusive recruitment and selection process, candidates are encouraged to share any accommodation needs they may have.

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More about this job

Responsibilities

The Client Service Coordinator acts as a vital link between patients, families, and healthcare providers by managing schedules and coordinating care delivery. They are responsible for processing referrals, maintaining accurate records in the EMR, and resolving patient concerns with diplomacy.

Requirements

Candidates must have at least two years of related customer service experience, preferably in a healthcare setting. Proficiency in Microsoft Office, EMR software, and strong communication skills are required, along with a secondary school diploma.

Skills

Customer service
Scheduling
Communication
Problem solving
Data entry
EMR software
Microsoft Office
Interpersonal skills
Time management
Teamwork
Organizational skills
Diplomacy
Keyboarding
Medical terminology

Benefits

Health insurance
Dental insurance
Vision insurance
Paid time off
Retirement savings plan

Visa sponsorship

Not detected in the job text

Keywords

Client Service Coordinator
Healthcare
Scheduling
EMR
Procura
Customer Service
Patient Care
Administrative
Hybrid
Medical Terminology
Office Administration
Scheduling Software
Interpersonal Skills
Problem Solving
Documentation
Caregiver Coordination
Funder Referrals
Teamwork
Communication
Diplomacy

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