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Added 8 mins ago
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Bayshore

Client Service Coordinator

Hamilton, ON, Canada

Posting language: English
Posted: Sep 22, 2026

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Original job description

WEEKEND OPPORTUNITY! Be the Difference. Connect our Community.

For over 50 years, Bayshore HealthCare has been a leading provider of home and community health services across Canada, delivering exceptional care with compassion and excellence. Bayshore is currently seeking passionate and caring Healthcare Schedulers to join our exceptional team.

Location:1211-4 Barton St E. Hamilton, Ontario L8H 2V4

Schedule: Every Weekend (Sat/Sun) 2pm-10pm, possible weekday evening coverage as needed

As the Home Care Client Service Coordinator for our Hamilton Home Care Solutions Branch, you won't just schedule people - you will be the vital link between patients, families, and healthcare providers!

We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities.

What you will be doing- Primary Responsibilities

Communicate- Professionally engage with patients, families, staff, and funder organizations
Process- Quickly handle funder referrals and updates in the EMR (Procura)
Review- Collaborate with Supervisors, field employees and patients to assess service needs
Schedule- Assign care providers based on client needs, geographic area, staff skill-set and availability
Coordinate- Ensure consistent caregiver assignments and service delivery
Notify- Keep patients and staff informed of initial and ongoing schedules
Utilize- Optimize staff schedules to meet their availability and client care needs
Document- Maintain accurate records in the EMR
Resolve- Address patient concerns promptly and follow escalation pathways

Your Competitive Compensation Package

Bayshore HealthCare is built upon the guiding values of compassion and reliability; teamwork and diversity; innovation, leadership, and growth. Every single one of our 19,000+ employees across Canada operates with these fundamental values in mind;

Competitive Industry Wages: Bayshore recognizes the critical work you do. We offer competitive compensation reflecting your skills and dedication to care
Comprehensive Benefits & PTO Packages: Enjoy company-sponsored health and dental benefits for you and your family, ensuring your well-being
Retirement Savings Plan: Benefit from a company-contributed retirement savings plan to help secure your financial future
Work Perks: Enjoy group discounts for travel, entertainment, shopping, and sports venues
Employee Assistance Program: Support available 24/7 via phone, chat, in-person. Caregivers need care too!
Collaborative Team Atmosphere: Work alongside a dedicated team of healthcare professionals who are committed to providing the highest quality of care, with a National Clinic team to network with
Training & Development: Opportunities to grow your career and develop on an on-going basis
Safe and Supportive Environment: Adherence to strict health and safety protocols to ensure the well-being of both staff and clients
Supportive Management: Accessible clinical managers and schedulers who value and support your work

What you Bring

Education:

Secondary School Diploma
Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred

Experience and Abilities:

A minimum of two years related customer service experience, preferably in healthcare
Proven customer service and communication skills, preferably in healthcare or other high-paced customer service environment
Ability to handle issues and problem solve with tact and diplomacy
Excellent computer skills (Windows, Microsoft office, internet, EMR)
Ability to prioritize and handle multiple demands in a fast-paced environment
Proven organizational and teamwork skills; able to work independently and prioritize workload
Strong interpersonal skills including demonstrated ability to build rapport and connections

Our Commitment You- Equity, Diversity, and Safety

At Bayshore Healthcare, we are committed to fair, equitable, and transparent compensation practices. Base salary offered within an established range are determined using clearly defined criteria, including skills, experience, and overall organizational impact. All offers are thoughtfully aligned with internal equity and external market competitiveness.

We strive to create a high-quality and safe environment for both our team members and the clients and patients we serve is a top priority. Depending on provincial regulations and the nature of the role, new hires may be required to provide proof of vaccination against certain illnesses, such as COVID-19, Hepatitis, or seasonal influenza. Recruiters will provide any role-specific requirements.

Our Equity, Diversity, and Inclusion standards shape our vision of being the difference in the lives of those we care for, collaborate with, and support within our communities. We take pride in cultivating a culture of belonging, one where individual differences are embraced and celebrated, and where programs, resources, and policies are designed to support each person’s purpose, potential, and well-being.

Lastly, at Bayshore, we are equally committed to fostering an inclusive and accessible workplace and operate in full compliance with all provincial and territorial Human Rights and accessibility legislation. To ensure an inclusive recruitment and selection process, candidates are encouraged to share any accommodation needs they may have.

Posting Close Date: October 6, 2026

We thank all applicants. Shortlisted candidates will be contacted for interview by the assigned Recruiter

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More about this job

Responsibilities

The Client Service Coordinator acts as the primary link between patients, families, and healthcare providers by managing schedules and service delivery. They are responsible for processing funder referrals, maintaining accurate records in the EMR, and addressing patient concerns with diplomacy.

Requirements

Candidates must have a Secondary School Diploma and at least two years of related customer service experience, preferably in a healthcare setting. Proficiency in computer software such as Microsoft Office and the ability to work in a fast-paced environment are essential.

Skills

Customer service
Scheduling
Communication
Problem solving
Data entry
Interpersonal skills
Time management
Microsoft office
Windows
Medical terminology
Office administration
Teamwork
Diplomacy
Organization

Benefits

Health insurance
Dental benefits
Retirement savings plan
Group discounts
Employee assistance program
Training and development

Visa sponsorship

Not detected in the job text

Keywords

Healthcare
Scheduling
Client service
Procura
EMR
Home care
Patient care
Medical terminology
Office administration
Data management
Coordination
Customer support
Microsoft office
Windows
Interpersonal communication
Problem solving
Team collaboration
Documentation

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