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Added 3 mins ago
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Full-time
A proficiency and level of knowledge in Microsoft Office Systems.
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Temporary Administrative Assistant 6 (up to 12 months)
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Bayshore

Client Service Coordinator - Alliston

Alliston, ON, Canada

Posting language: English
Posted: Sep 24, 2026

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Original job description

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

Are you passionate about making a difference in patient care? Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare providers!

We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities. This position is hybrid, Monday-Friday 8:00am-4:00pm.

Primary Responsibilities:

Communicate: Professionally engage with patients, families, staff, and funder organizations
Process: Quickly handle funder referrals and updates in the EMR (Procura)
Review: Collaborate with Supervisors, field employees and patients to assess service needs
Schedule: Assign care providers based on client needs, geographic area, staff skill-set and availability
Coordinate: Ensure consistent caregiver assignments and service delivery
Notify: Keep patients and staff informed of initial and ongoing schedules
Utilize: Optimize staff schedules to meet their availability and client care needs
Document: Maintain accurate records in the EMR
Resolve: Address patient concerns promptly and follow escalation pathways

Why Join Us?

Immediate Impact: Make a real difference in the lives of employees, patients and their families
Competitive Salary: Earn a competitive wage commensurate with experience
Health Benefits: Comprehensive health, dental, and vision insurance for you and your family
Paid Time Off: Competitive leave time to ensure work-life balance
Retirement Plan: Employer-contributed retirement savings plan
Supportive Team: Be part of a collaborative and supportive team environment
Growth: Opportunities for professional development and career growth

Education

Secondary School Diploma
Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred.

Experience and Abilities:

A minimum of two years related customer service experience, preferably in healthcare
Proven customer service skills, preferably in healthcare or other high-paced customer service environment
Strong ability to communicate effectively, both written and orally, in English
Ability to handle issues and problem solve with tact and diplomacy
Excellent computer skills (Windows, Microsoft office, internet, EMR)
Ability to prioritize and handle multiple demands in a fast-paced environment
Proven organizational and teamwork skills; able to work independently and prioritize workload
Positive work and attendance performance essential
Strong interpersonal skills including demonstrated ability to build rapport and connections
Advanced competency in keyboarding and scheduling software with a willingness to learn
French language proficiency will be considered an asset and is a requirement for all Quebec locations

At Bayshore Healthcare, we are committed to fair, equitable, and transparent compensation practices. Base salary offered within an established range are determined using clearly defined criteria, including skills, experience, and overall organizational impact. All offers are thoughtfully aligned with internal equity and external market competitiveness.

We strive to create a high-quality and safe environment for both our team members and the clients and patients we serve is a top priority. Depending on provincial regulations and the nature of the role, new hires may be required to provide proof of vaccination against certain illnesses, such as COVID-19, Hepatitis, or seasonal influenza. Recruiters will provide any role-specific requirements.

Our Equity, Diversity, and Inclusion standards shape our vision of being the difference in the lives of those we care for, collaborate with, and support within our communities. We take pride in cultivating a culture of belonging, one where individual differences are embraced and celebrated, and where programs, resources, and policies are designed to support each person’s purpose, potential, and well-being.

Lastly, at Bayshore, we are equally committed to fostering an inclusive and accessible workplace and operate in full compliance with all provincial and territorial Human Rights and accessibility legislation. To ensure an inclusive recruitment and selection process, candidates are encouraged to share any accommodation needs they may have.

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More about this job

Responsibilities

Coordinate client care schedules by matching patients’ needs with caregiver availability, skills, and geographic coverage. Process referrals and updates in Procura, communicate schedules and service changes, maintain accurate records, and address patient concerns through appropriate escalation pathways.

Requirements

A secondary school diploma is required, and a related certificate or diploma such as Medical Terminology or Office Administration is preferred. Candidates need at least two years of related customer service experience, strong communication and organizational skills, computer and scheduling proficiency, and the ability to manage competing demands; French is an asset except at Quebec locations, where it is required.

Skills

Customer Service
Client Scheduling
Care Coordination
Written Communication
Verbal Communication
Problem Solving
Conflict Resolution
Microsoft Office
Windows
Internet Skills
EMR Software
Procura
Keyboarding
Organization
Prioritization
Teamwork

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Professional Development
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Client Scheduling
Patient Care
Home Healthcare
Community Healthcare
Customer Service
Funder Referrals
Electronic Medical Record
Procura
Care Coordination
Caregiver Scheduling
Service Needs Assessment
Schedule Optimization
Patient Communication
Recordkeeping
Issue Escalation
Medical Terminology
Office Administration
Microsoft Office
Windows
Scheduling Software
Keyboarding
Teamwork
Problem Solving
Prioritization
French Language

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