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Client Service Coordinator
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Sudbury, ON
Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its…
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Bayshore

Program Coordinator

Montreal, QC, Canada

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Job details

Education: Master’s degree
Posting language: English · French
Posted: Nov 5, 2026

Original job description

This listing includes English and French.

Il s'agit d'un poste contractuel dont la date de fin prévue est novembre 2027./ This is a contract role with an anticipated end date of November 2027.

RÉSUMÉ DU POSTE
Fournir un soutien administratif au programme et au centre d’appels pour le service des solutions pour les payeurs au sein de Rx spécialisés Bayshore. Traiter toutes les références des client(e)s, assurer la communication relative au programme, saisir les données et en assurer l’intégrité, et trier toutes les demandes entrantes du centre d’appels, conformément aux exigences du service des solutions pour les payeurs de Rx spécialisés Bayshore.

FONCTIONS ET RESPONSABILITÉS
• Agir à titre de personne-ressource centrale pour la liaison avec les parties prenantes du programme, qui incluent les client(e)s, les programmes de soutien aux patient(e)s, les membres du régime et les pharmacies.
• Offrir de manière proactive une aide aux membres du régime.
• Fournir des mises à jour aux parties prenantes, sur demande et selon les besoins. Effectuer la saisie de données, répondre aux appels entrants, passer des appels sortants, gérer les boîtes de réception de courriels du programme et les logiciels de télécopie, et effectuer des tâches administratives générales.
• Trier les références, les courriels, les communications et les tâches du programme, et les transmettre au personnel du programme une fois qu’elles ont été saisies dans la base de données du système de GRC..
• Fournir une aide et un soutien administratifs continus au (à la) gestionnaire de programme du service des solutions pour les payeurs, selon les besoins.
• Recueillir des données auprès de sources de données primaires ou secondaires et assurer la maintenance des bases de données du système de GRC.
• Participer aux projets liés à l’intégrité des données/l’épuration des fichiers, selon les besoins.
• Effectuer des tâches complémentaires, notamment le rapprochement des données de facturation, la saisie de données, le classement, l’obtention et l’organisation des documents connexes, y compris la préparation de rapports, de feuilles de calcul et de tableaux de bord, selon les besoins; veiller au respect des délais et des objectifs mensuels.
• Veiller au respect des délais pour tous les engagements en matière de rapports et de services.
• Aider à la formation et au mentorat des nouveaux(elles) employé(e)s.
• Participer aux activités de qualité et aux initiatives d’amélioration continue conformément au système de gestion de la qualité de l’entreprise.
• Participer à des activités proactives en matière de santé et de sécurité tout en exerçant toutes ses fonctions. Informer le (la) superviseur(e) immédiat(e) de tout risque ou de toute préoccupation en matière de santé et de sécurité.
• Préserver la confidentialité des renseignements sur les client(e)s et l’entreprise, et n’en discuter qu’avec le personnel approprié de Bayshore.
• Participer à des activités de formation continue interne et/ou externe.
• Doit être capable de relever et de signaler les événements liés à la sécurité (événements indésirables, plaintes relatives à la qualité des produits, situations particulières) aux entités concernées (p. ex., Santé Canada, Med Info, l’équipe de PV) et, en collaboration avec le service de pharmacovigilance, veille à ce que l’identification, la collecte de données dans le système source et les systèmes tiers, le traitement et le signalement des événements liés à la sécurité soient conformes aux IRC contractuels et aux exigences en matière de pharmacovigilance. 
• Effectuer d’autres tâches selon les besoins.

JOB SUMMARY
To provide administrative program, and call centre support to the Payor Solutions department within Bayshore Specialty Rx. To complete all client referrals, program communications, inputs data and maintains data integrity, and triages all inbound call centre inquiries as required by the Bayshore Specialty Rx Payor Solutions department.

DUTIES AND RESPONSIBILITIES
• Act as a central resource liaison for program stakeholders, which include clients, patient support programs, plan members and pharmacies.
• Proactively offer assistance to plan members and advocate on their behalf.
• Provide updates to stakeholders as requested and required. Perform data-entry, answer inbound calls, make outbound calls, manage program e-mail inboxes, and fax software, general administrative functions.
• Triage program referrals, emails, communications, and tasks to program staff once entered into the CRM.
• Provide other ongoing administrative help and support to Program Manager, Payor Solutions as needed.
• Acquire data from primary or secondary data sources and maintain databases/ CRM systems.
• Participate in data integrity/file cleanup projects as required
• Performing additional duties to include reconciliation of billing data, data entry, filing, obtaining, and obtaining/organizing supporting documentation including preparation of reports, spreadsheets and dashboards as needed; ensuring monthly timelines and targets are met.
• Ensure deadlines are met for all reporting and service commitments.
• Assist with training and mentoring of new staff
• Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System.
• Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
• Maintain confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
• Participate in ongoing internal and/ or external continuing education activities.
• Must be able to identify and report Safety Events (Adverse Events, Product Quality Complaints, Special Situations) to relevant entities (eg. Health Canada, Med Info, PV team) and in conjunction with the Pharmacovigilance Department assures the identification, datacollection into source system and third-party systems, processing and reporting of Safety Events are within contractual KPI’s and

QUALIFICATIONS
• Ce poste exige une maîtrise bilingue du français et de l’anglais (à l’oral et à l’écrit) en raison des exigences opérationnelles, des besoins de la clientèle et des obligations réglementaires.
• Une expérience dans le secteur des assurances ou des soins de santé, ou dans l’industrie pharmaceutique, est un atout.
• Une expérience dans le traitement des données d’assurance est un atout.
• Excellentes compétences en matière de service à la clientèle, de communication et de résolution de problèmes requises.
• Compétences interpersonnelles exceptionnelles et capacité à travailler de manière autonome et en équipe.
• Sens de l’organisation et grande attention aux détails.
• Excellentes compétences en communication orale et écrite en anglais.
• Capacité à travailler dans un environnement dynamique.
• Capacité à s’adapter rapidement au changement.
• Connaissance profonde de Microsoft Office (Excel, Word, Outlook).
• Diplôme d’études postsecondaires ou équivalent.
• Au moins une année d’expérience récente dans un poste lié au service à la clientèle dans le secteur des assurances ou de l’industrie pharmaceutique.
• Au moins une année d’expérience récente dans un poste administratif.

Chez Soins de santé Bayshore, notre engagement en faveur de l’équité, de la diversité et de l’inclusion est notre force. C’est ainsi que nous concrétisons notre vision : améliorer la vie des personnes dont nous prenons soin, de celles avec lesquelles nous travaillons, et changer la donne au sein de nos communautés. Nous sommes très fier(ère)s de créer une culture d’appartenance, où les différences individuelles sont appréciées et valorisées, grâce à des programmes, des ressources et des politiques qui soutiennent les aspirations, le potentiel et le bien-être de chacun(e).
Chez Soins de santé Bayshore ltée et ses filiales, nous nous engageons à favoriser un environnement de travail inclusif et à agir en conformité totale avec l’ensemble des lois provinciales et territoriales relatives aux codes des droits de la personne et aux exigences en matière d’accessibilité. Pour assurer une conformité continue tout au long du processus de recrutement et de sélection, nous encourageons les candidat(e)s à signaler les accommodements dont ils (elles) pourraient avoir besoin.

QUALIFICATIONS
• This position requires bilingual proficiency in French and English (spoken and written) due to operational, client, and regulatory requirements.
• Experience in the insurance, healthcare, or pharmaceutical industry is an asset.
• Experience working with insurance data is an asset.
• Strong customer service, communication, problem solving skills required.
• Exceptional interpersonal skills and ability to work independently and as part of a team.
• Organized with a high attention to detail.
• Excellent verbal and written skills in English.
• Ability to work in a high paced environment.
• Ability to adapt to change quickly.
• Expert knowledge of Microsoft Office (Excel, Word, Outlook)
• Post-secondary education or equivalent.
• At least one year of recent experience in insurance or pharmaceutical customer servicerelated role
• At least one year of recent experience in an administrative role.

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individual's purpose, potential and wellbeing.
At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.

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More about this job

Responsibilities

The Program Coordinator provides administrative and call center support for the Payor Solutions department, including managing client referrals and maintaining data integrity. They act as a central liaison for stakeholders and ensure all reporting and service commitments are met within established timelines.

Requirements

Candidates must be bilingual in French and English and possess at least one year of recent experience in an administrative or customer service role within the insurance or pharmaceutical industry. Proficiency in Microsoft Office and strong organizational skills are required, along with post-secondary education.

Skills

Bilingualism
Customer service
Data entry
CRM software
Insurance data processing
Communication
Problem solving
Interpersonal skills
Attention to detail
Microsoft Office
Reporting
Mentoring
Pharmacovigilance
Administrative support
Time management

Benefits

Health and safety training
Continuing education opportunities
Inclusive workplace environment

Visa sponsorship

Not detected in the job text

Keywords

Program Coordinator
Bayshore Specialty Rx
Payor Solutions
CRM
Data Integrity
Insurance
Pharmaceutical
Healthcare
Customer Service
Administrative Support
Pharmacovigilance
Health and Safety
Microsoft Excel
Microsoft Word
Microsoft Outlook
Reporting
Billing Reconciliation
Stakeholder Liaison
Quality Management System
Bilingual

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