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Added 46 mins ago
Program Assistant – Cancer Research Program (CRP)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Under the supervision of the Program Manager and in close collaboration with the Program leaders and the other program assistant(s), the incumbent provides personalized administrative and…
Added 46 mins ago
MRI Technologist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
The Research MRI technologist will provide technical support for specific research using MRI as assigned based on research funding and needs. They will work under the supervision of Dr.…
Added 46 mins ago
MRI Technologist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
The Research MRI technologist will provide technical support for specific research using MRI as assigned based on research funding and needs. They will work under the supervision of Dr.…
Added 46 mins ago
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
The Research Institute of the MUHC is seeking an interim Project Manager to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and…
Added 1 hour ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
Bolton, ON
Full-time
Act as the primary contact and relationship manager while supporting the global strategic sourcing team to develop, prioritize, and execute “in-region” sourcing initiatives that reduce…
Added 1 hour ago
Sales Associate (Westboro)
Knix
Ottawa, ON
$19 CAD / hour
Full-time
We want to share that we may use artificial intelligence (AI) tools to help us screen and assess applications. While technology helps us stay organized, every hiring decision at Knix is…
Added 1 hour ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
The Project Manager, Sales Enablement and Executive Customer Communications will own and lead the development of executive-facing sales enablement content and systems that support…
Added 1 hour ago
Manager, IT Operations & Services
MatchBox Consulting Group
Vancouver, BC
Full-time
Reporting to the Director, Information Technology (IT), you will provide people leadership and functional leadership across IT infrastructure and end-user support services, ensuring…
Added 1 hour ago
Training Manager
Hydro One Networks Inc
Kleinburg, ON
The Lines Training Manager is a key leadership role responsible for overseeing the delivery and continuous improvement of training programs that support Distribution and Transmission Lines…
Added 1 hour ago
Service Centre Manager - Speedy Glass
Belron
Sarnia, ON · Speedy - Sarnia
Full-time
Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which…
Added 1 hour ago
Manager - Customer Care
Hydro One Networks Inc
Markham, ON
…regulatory compliance and customer service initiatives/projects. The Manager is accountable to build the necessary team, strategy and processes to effectively and efficiently delivery the…
Added 1 hour ago
Manager - Customer Care
Hydro One Networks Inc
Markham, ON
Work closely with service providers and Information Technology (IT) staff to facilitate required changes.
Added 2 hours ago
Cybersecurity Analyst
Creyos
Toronto, ON
$80,000 to $100,000 CAD / year
Full-time
We are looking for a Cybersecurity Analyst to join our team to drive the implementation of compliance and information security initiatives, and ensure our business practices meet the…
Added 2 hours ago
IT Operations Lead
K’awat’si Economic Development Corporation (KEDC)
Port Hardy, BC
$66,000 to $75,000 CAD / year
Full-time
The Information Technology Manager is accountable for the reliable, secure, and efficient delivery of information technology services across KCMS, KEDC business lines, partners, and…
Added 3 hours ago
Social Media & Marketing Coordinator
Klick
Toronto, ON
Full-time
Support email and landing page execution (10%) by contributing to campaign copy, builds, quality assurance, scheduling, and campaign landing page development.
Added 3 hours ago
Social Media & Marketing Coordinator
Klick
Toronto, ON
Full-time
Support email and landing page execution (10%) by contributing to campaign copy, builds, quality assurance, scheduling, and campaign landing page development.
Added 4 hours ago
Operations Associate I
Keurig Dr Pepper
Regina, SK
$41,900 to $52,624 CAD / year
Full-time
Responsible for all duties necessary to support warehouse, delivery and technical teams. The Operations Associate I is an important role to ensure our success of our operations within…
Added 4 hours ago
Technical Associate I
Keurig Dr Pepper
Coquitlam, BC
$41,900 to $54,912 CAD / year
Full-time
Responsible for equipment preventative maintenance (technical cleaning, 4h filter change). He/she also accomplishes tasks to support the technical service.
Added 4 hours ago
Associé(e) Technique I | Technical Associate I
Keurig Dr Pepper
Montreal, QC
Full-time
Responsible for equipment preventative maintenance (technical cleaning, 4h filter change). He/she also accomplishes tasks to support the technical service.
Added 4 hours ago
Technical Associate I
Keurig Dr Pepper
Edmonton, AB
$41,900 to $54,912 CAD / year
Full-time
Responsible for equipment preventative maintenance (technical cleaning, 4h filter change). He/she also accomplishes tasks to support the technical service.
Added 4 hours ago
Desktop Support Engineer (Level 2)
NSC Global
Brantford, ON
Other
NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with…
Added 4 hours ago
Associate Optometrist (Winnipeg, Manitoba, R2C 4J2, Canada)
Eyes On Eyecare
Winnipeg, MB
Part-time
Total Rewards: Benefits/Incentive Information
Added 5 hours ago
IDC Business Partner
Intelcom
Sudbury, ON · Mississauga, ON · Vaughan, ON
Full-time
…fast, accurate, and reliable service powered by cutting-edge…
Added 6 hours ago
manager, restaurant
Buffet Royale Carvery
Edmonton, AB
Full-time
Added 7 hours ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
The Project Manager, Sales Enablement and Executive Customer Communications will own and lead the development of executive-facing sales enablement content and systems that support…

Bayshore

Senior Business Analyst

Mississauga, ON, Canada

Posting language: English
Posted: Sep 25, 2026

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Original job description

JOB SUMMARY
The Bayshore Specialty (BSRx), Senior Business Analyst is responsible for the overall capturing
of business requirements as it relates to BSRx application operational change requests, as well
as planning, managing and delivering projects with our customer departments within BSRx . The
Senior Business Analyst will focus on understanding strategic goals and operational
requirements in order to build patient journey orchestration solutions using Microsoft Customer
Insights.

This person acts as the business matter expert and liaises with BSRx, and Bayshore Information
Technology group to ensure release deliverables are met. The Senior Business Analyst will
leverage their critical thinking and troubleshooting investigation skills to business test new
application functionality and solve operational application issues.

The Senior Business Analyst is responsible for system configurations and maintaining InfoBay
program documentation.

As well, the Senior Business Analyst acts as the business project lead and business
representative on specific BSRx IT related projects to perform requirements gathering and sign
off, project coordination of activities, timelines and scope creep, and the coordination of business
resources required to complete user acceptance testing.

DUTIES AND RESPONSIBILITIES
• Gather, analyze, and map business requirements from stakeholders to understand their needs and objectives.
• Design, develop, and implement customer journey orchestration using Microsoft Customer Insights.
• Collaborate with marketing, IT, and other departments to ensure alignment with business goals.
• Segment customers for targeted marketing campaigns and provide a unified view of each customer by integrating data from various sources.
• Ensure robust security features to protect sensitive customer data.
• Map and automate processes using the Customer Insights platform, reducing manual intervention.
• Manage patient communication preferences, track consent, and improve compliance and audit processes.
• Create and execute test scripts for new application functionality and solve operational issues.
• Validate and test application changes, providing feedback to stakeholders and IT developers.
• Document application changes, training guides, work instructions, and release notes to support application validation.
• Act as a business point of contact for level 1 application support and manage escalations to IT.
• Collaborate with IT to ensure projects are completed on time and within scope.
• Manage risks, evaluate change requests, and deploy solutions to issues as they arise.
• Support team members and clients in application changes.
• Track and resolve issues, initiating corrective actions as needed.
• Lead Change Advisory Board meetings to manage the application release process.
• Provide progress updates to the Business Applications Manager.
• Establish and manage relationships with customer business and project stakeholders.
• Escalate issues to management when additional help or resources are required.
• Complete other tasks as required by management.

QUALIFICATIONS
• 3-5 years’ experience working with clinical teams to develop and implement application changes
• 2-4 years’ experience documenting business requirements and articulating those requirements to I.T. professionals or implementing requirements as citizen developer using low-code Microsoft products
• 1-2 years’ experience working with Microsoft Dynamics CRM 365, and Microsoft Customer Insights or other marketing platform (HubSpot, SF Marketing Cloud, MailChip, Survey Monkey)
• Understanding of basic SQL or entity-relationships
• Experience working with Microsoft SharePoint, Project, Excel, PowerPoint
• Bachelors or College Diploma, Business Analysis experience, or equivalent work experience.
• Experience in healthcare project implementations and specialty pharmaceuticals is an asset
• Experience with Use case diagramming, workflow and business analysis documentation
• Experience with and an understanding a variety of roles within Patient Support programs, Specialty pharmacy, Reimbursement services also an asset
• Nice to have – basic knowledge of JavaScript, CSS and HTML.
• Ability to work independently or within a team environment.
• Strong communication, collaboration and problem-solving skills
• Ability to handle difficult situations with diplomacy and urgency
• Client Focused, with a drive for continuous improvement
• Understanding of broader Microsoft stack and how to leverage to create solutions

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individual's purpose, potential and wellbeing.

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.

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More about this job

Responsibilities

The Senior Business Analyst is responsible for capturing business requirements and managing projects to build patient journey orchestration solutions using Microsoft Customer Insights. They act as a business lead to coordinate IT projects, perform system configurations, and ensure release deliverables meet operational needs.

Requirements

Candidates must have 3-5 years of experience in clinical application implementation and 2-4 years of business analysis or low-code development experience. Proficiency in Microsoft Dynamics CRM 365, Customer Insights, and basic SQL is required, along with a Bachelor's degree or equivalent experience.

Skills

Business analysis
Microsoft Customer Insights
Microsoft Dynamics CRM 365
Requirements gathering
Project management
SQL
Data mapping
Process automation
User acceptance testing
Stakeholder management
Change management
Microsoft SharePoint
Microsoft Project
Documentation
Troubleshooting
Communication

Benefits

Equity, Diversity & Inclusion programs
Culture of belonging
Supportive resources and policies

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Microsoft Customer Insights
Microsoft Dynamics CRM 365
Patient Support Programs
Specialty Pharmacy
SQL
JavaScript
CSS
HTML
SharePoint
Project Management
Requirements Gathering
User Acceptance Testing
Change Advisory Board
Process Automation
Data Integration
Healthcare
Pharmaceuticals
Workflow Diagramming
Business Analysis
Microsoft Office
Release Management
Stakeholder Engagement
Compliance
Audit
Patient Journey Orchestration
Low-code
System Configuration
Operational Support
Marketing Platforms

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