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Added 2 hours ago
Software Engineer, Growth Platforms
Lyft
Toronto, ON
As an engineer at Lyft, you'll collaborate with teams like product, data science, analytics, and operations on code that empower us to iterate quickly, while focusing on delighting our…
Added 3 hours ago
T
Manager, Engineering – Accounts
TD
Toronto, ON
- Full-time
Investment Management, Retail Wealth is seeking an experienced and highly motivated Engineering Manager, to lead Account Pods enabling the next generation Investment platform and enhancing…
Added 5 hours ago
MS
Product Manager – Workplace Platforms - Assistant Vice President
Morgan Stanley
Calgary, AB
- Full-time
Familiarity with data analytics and AI-enabled tools used to inform product decisions or improve user experiences is a plus.
Added 5 hours ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
The Manager Policy and Risk Management is responsible for research and analysis, policy and procedures, and risk management.
Added 5 hours ago
P&
Senior National Digital Capability Manager // Gestionnaire principal(e) national(e), Capacités numériques
Procter & Gamble
Toronto, ON
- Full-time
…critical growth area for our business. We are looking for a Senior National Digital Capability Manager to join our Toronto, Ontario organization and help build the future of digital…
Added 6 hours ago
L
Senior Manager - Responsible Procurement
lululemon
Vancouver, BC
- Full-time
Reporting to the Director, Procurement – Strategy & Analytics, the Senior Manager, Responsible Procurement plays a critical role in embedding lululemon’s values across our supplier…
Added 6 hours ago
A
Operations Specialist - Winnipeg Canada
Agoda
Winnipeg, MB
- Full-time
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build…
Added 6 hours ago
MS
Product Manager – Workplace Platforms - Assistant Vice President
Morgan Stanley
Calgary, AB
- Full-time
Familiarity with data analytics and AI-enabled tools used to inform product decisions or improve user experiences is a plus.
Added 6 hours ago
Senior Database Administrator
WestJet Group
Calgary, AB
WestJet is seeking a highly motivated and results-driven Senior Database Administrator to join our Database Services team. This role combines hands-on technical expertise with mentorship,…
Added 7 hours ago
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Reporting and Data Manager - Enterprise
Turner & Townsend
Toronto, ON
- Full-time
The Data and Reporting Manager owns the program's reporting and analytics function end to end. This role is accountable for every data point the program reports, for the architecture that…
Added 8 hours ago
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Data Scientist - Credit Risk (ATH 5531)
TD
Toronto, ON
- Full-time
Reporting to the Senior Manager, Credit Strategy, you'll support the MBNA and other credit card portfolios by combining analytics, strategic thinking, and stakeholder collaboration to solve…
Added 8 hours ago
TW
Profit Protection Data & Intelligence Manager
The White Company
Pavilion 1, BC
- Full-time
Present intelligence to senior stakeholders, securing support for stronger controls and embedding data-led decision-making in day-to-day operations.
Added 10 hours ago
R
Senior Manager, Forecast Delivery, Personal and Commercial Operations- EN
RBC
Montreal, QC
- Full-time
The Senior Manager, Forecast Delivery leads the strategic development and delivery of forecasting capabilities within Workforce Management Optimization (WMO). You will be a key…
Added 11 hours ago
ND
Ecommerce Manager
Nest Designs
Vancouver, BC
- From $80,000 CAD / year
- Full-time
Candidate has more experience with full P/L ownership can be considered as Senior Ecommerce Manager
Added 11 hours ago
LH
Internal Program Manager, Artificial Intelligence
LGI Healthcare Solutions Santé Inc.
Montreal, QC
- Full-time
The Internal Program Manager, Artificial Intelligence coordinates the adoption and day-to-day operations of AI platforms and tools used internally (e.g., Claude, ChatGPT, GitHub Copilot,…
Added 11 hours ago
7
Senior Product Manager
7shifts
Remote, Canada
- $135,000 to $175,000 CAD / year
- Full-time
- Remote
As a Senior Product Manager at 7shifts, you’ll own a product that tens of thousands of restaurants run on every day. Operators use it to build their teams, manage their schedules, and keep…
Added 11 hours ago
7
Senior Data Analyst, GTM Operations
7shifts
Remote, Canada
- $100,000 to $150,000 CAD / year
- Full-time
- Remote
As the Senior Data Analyst at 7shifts, you’ll be the analytical partner to our Go-to-Market and Finance teams. Reporting to our Manager, Data & Analytics, you’ll work alongside analysts,…
Added 12 hours ago
V
Senior Product Manager, Digital Banking
Vancity
Vancouver, BC
- Full-time
As a Senior Product Manager in the Digital Banking team, you will lead the strategy and delivery of high-impact, member-facing digital products that advance Vancity’s retail digital…
Added 12 hours ago
RB
Senior Manager, Forecast Delivery, Personal and Commercial Operations
Royal Bank of Canada
Toronto, ON
- Full-time
The Senior Manager, Forecast Delivery leads the strategic development and delivery of forecasting capabilities within Workforce Management Optimization (WMO). You will be a key…
Added 12 hours ago
SDM, AWS Builder Acceleration Service Care Center
Amazon
Vancouver, BC
…in Vancouver, and we're looking for a Software Development Manager to lead it. SCC consolidates and automates the operational burden of AWS's 60+ maintenance-mode services, returning…
Added 12 hours ago
BI
Manager. Consumer Experience
Boehringer Ingelheim
Burlington, ON
- Full-time
Partner closely with the Senior Manager, Patient Experience to ensure consumer marketing and PSP strategies are aligned across the journey, with a coordinated approach to partner…
Added 13 hours ago
T
Data Scientist - Credit Risk (ATH 5531)
TD
Toronto, ON
- Full-time
Reporting to the Senior Manager, Credit Strategy, you'll support the MBNA and other credit card portfolios by combining analytics, strategic thinking, and stakeholder collaboration to solve…
Added 13 hours ago
T
Sr IT Operations Analyst-Cisco UCS & VMware
TD
Mississauga, ON · Toronto, ON
- Full-time
This is a senior hybrid infrastructure support role responsible for supporting Cisco UCS infrastructure and VMware virtualization environments.
Added 13 hours ago
V
Senior Product Manager, Digital Banking
Vancity
Vancouver, BC
- Full-time
As a Senior Product Manager in the Digital Banking team, you will lead the strategy and delivery of high-impact, member-facing digital products that advance Vancity’s retail digital…
Added 13 hours ago
T
Bus Sys Analysis Specialist (API / Insurance)
TD
Toronto, ON · Montreal, QC
- Full-time
The Business Systems Analysis Specialist is a senior technology professional responsible for translating complex business needs into clear, actionable technical requirements and solution…

Closed listing

Bayshore

Senior Business Analyst

Mississauga, ON, Canada

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Posting language: English
Posted: Sep 25, 2026

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Original job description

Archived listing. The details below describe a past opening.

JOB SUMMARY
The Bayshore Specialty (BSRx), Senior Business Analyst is responsible for the overall capturing
of business requirements as it relates to BSRx application operational change requests, as well
as planning, managing and delivering projects with our customer departments within BSRx . The
Senior Business Analyst will focus on understanding strategic goals and operational
requirements in order to build patient journey orchestration solutions using Microsoft Customer
Insights.

This person acts as the business matter expert and liaises with BSRx, and Bayshore Information
Technology group to ensure release deliverables are met. The Senior Business Analyst will
leverage their critical thinking and troubleshooting investigation skills to business test new
application functionality and solve operational application issues.

The Senior Business Analyst is responsible for system configurations and maintaining InfoBay
program documentation.

As well, the Senior Business Analyst acts as the business project lead and business
representative on specific BSRx IT related projects to perform requirements gathering and sign
off, project coordination of activities, timelines and scope creep, and the coordination of business
resources required to complete user acceptance testing.

DUTIES AND RESPONSIBILITIES
• Gather, analyze, and map business requirements from stakeholders to understand their needs and objectives.
• Design, develop, and implement customer journey orchestration using Microsoft Customer Insights.
• Collaborate with marketing, IT, and other departments to ensure alignment with business goals.
• Segment customers for targeted marketing campaigns and provide a unified view of each customer by integrating data from various sources.
• Ensure robust security features to protect sensitive customer data.
• Map and automate processes using the Customer Insights platform, reducing manual intervention.
• Manage patient communication preferences, track consent, and improve compliance and audit processes.
• Create and execute test scripts for new application functionality and solve operational issues.
• Validate and test application changes, providing feedback to stakeholders and IT developers.
• Document application changes, training guides, work instructions, and release notes to support application validation.
• Act as a business point of contact for level 1 application support and manage escalations to IT.
• Collaborate with IT to ensure projects are completed on time and within scope.
• Manage risks, evaluate change requests, and deploy solutions to issues as they arise.
• Support team members and clients in application changes.
• Track and resolve issues, initiating corrective actions as needed.
• Lead Change Advisory Board meetings to manage the application release process.
• Provide progress updates to the Business Applications Manager.
• Establish and manage relationships with customer business and project stakeholders.
• Escalate issues to management when additional help or resources are required.
• Complete other tasks as required by management.

QUALIFICATIONS
• 3-5 years’ experience working with clinical teams to develop and implement application changes
• 2-4 years’ experience documenting business requirements and articulating those requirements to I.T. professionals or implementing requirements as citizen developer using low-code Microsoft products
• 1-2 years’ experience working with Microsoft Dynamics CRM 365, and Microsoft Customer Insights or other marketing platform (HubSpot, SF Marketing Cloud, MailChip, Survey Monkey)
• Understanding of basic SQL or entity-relationships
• Experience working with Microsoft SharePoint, Project, Excel, PowerPoint
• Bachelors or College Diploma, Business Analysis experience, or equivalent work experience.
• Experience in healthcare project implementations and specialty pharmaceuticals is an asset
• Experience with Use case diagramming, workflow and business analysis documentation
• Experience with and an understanding a variety of roles within Patient Support programs, Specialty pharmacy, Reimbursement services also an asset
• Nice to have – basic knowledge of JavaScript, CSS and HTML.
• Ability to work independently or within a team environment.
• Strong communication, collaboration and problem-solving skills
• Ability to handle difficult situations with diplomacy and urgency
• Client Focused, with a drive for continuous improvement
• Understanding of broader Microsoft stack and how to leverage to create solutions

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individual's purpose, potential and wellbeing.

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.

About employer

More about this job

Responsibilities

The Senior Business Analyst is responsible for capturing business requirements and managing projects to build patient journey orchestration solutions using Microsoft Customer Insights. They act as a business lead to coordinate IT projects, perform system configurations, and ensure release deliverables meet operational needs.

Requirements

Candidates must have 3-5 years of experience in clinical application implementation and 2-4 years of business analysis or low-code development experience. Proficiency in Microsoft Dynamics CRM 365, Customer Insights, and basic SQL is required, along with a Bachelor's degree or equivalent experience.

Skills

Business analysis
Microsoft Customer Insights
Microsoft Dynamics CRM 365
Requirements gathering
Project management
SQL
Data mapping
Process automation
User acceptance testing
Stakeholder management
Change management
Microsoft SharePoint
Microsoft Project
Documentation
Troubleshooting
Communication

Benefits

Equity, Diversity & Inclusion programs
Culture of belonging
Supportive resources and policies

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Microsoft Customer Insights
Microsoft Dynamics CRM 365
Patient Support Programs
Specialty Pharmacy
SQL
JavaScript
CSS
HTML
SharePoint
Project Management
Requirements Gathering
User Acceptance Testing
Change Advisory Board
Process Automation
Data Integration
Healthcare
Pharmaceuticals
Workflow Diagramming
Business Analysis
Microsoft Office
Release Management
Stakeholder Engagement
Compliance
Audit
Patient Journey Orchestration
Low-code
System Configuration
Operational Support
Marketing Platforms

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