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Bayshore

Senior Business Analyst

Mississauga, ON, Canada

Posting language: English
Posted: Sep 25, 2026

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Original job description

JOB SUMMARY
The Bayshore Specialty (BSRx), Senior Business Analyst is responsible for the overall capturing
of business requirements as it relates to BSRx application operational change requests, as well
as planning, managing and delivering projects with our customer departments within BSRx . The
Senior Business Analyst will focus on understanding strategic goals and operational
requirements in order to build patient journey orchestration solutions using Microsoft Customer
Insights.

This person acts as the business matter expert and liaises with BSRx, and Bayshore Information
Technology group to ensure release deliverables are met. The Senior Business Analyst will
leverage their critical thinking and troubleshooting investigation skills to business test new
application functionality and solve operational application issues.

The Senior Business Analyst is responsible for system configurations and maintaining InfoBay
program documentation.

As well, the Senior Business Analyst acts as the business project lead and business
representative on specific BSRx IT related projects to perform requirements gathering and sign
off, project coordination of activities, timelines and scope creep, and the coordination of business
resources required to complete user acceptance testing.

DUTIES AND RESPONSIBILITIES
• Gather, analyze, and map business requirements from stakeholders to understand their needs and objectives.
• Design, develop, and implement customer journey orchestration using Microsoft Customer Insights.
• Collaborate with marketing, IT, and other departments to ensure alignment with business goals.
• Segment customers for targeted marketing campaigns and provide a unified view of each customer by integrating data from various sources.
• Ensure robust security features to protect sensitive customer data.
• Map and automate processes using the Customer Insights platform, reducing manual intervention.
• Manage patient communication preferences, track consent, and improve compliance and audit processes.
• Create and execute test scripts for new application functionality and solve operational issues.
• Validate and test application changes, providing feedback to stakeholders and IT developers.
• Document application changes, training guides, work instructions, and release notes to support application validation.
• Act as a business point of contact for level 1 application support and manage escalations to IT.
• Collaborate with IT to ensure projects are completed on time and within scope.
• Manage risks, evaluate change requests, and deploy solutions to issues as they arise.
• Support team members and clients in application changes.
• Track and resolve issues, initiating corrective actions as needed.
• Lead Change Advisory Board meetings to manage the application release process.
• Provide progress updates to the Business Applications Manager.
• Establish and manage relationships with customer business and project stakeholders.
• Escalate issues to management when additional help or resources are required.
• Complete other tasks as required by management.

QUALIFICATIONS
• 3-5 years’ experience working with clinical teams to develop and implement application changes
• 2-4 years’ experience documenting business requirements and articulating those requirements to I.T. professionals or implementing requirements as citizen developer using low-code Microsoft products
• 1-2 years’ experience working with Microsoft Dynamics CRM 365, and Microsoft Customer Insights or other marketing platform (HubSpot, SF Marketing Cloud, MailChip, Survey Monkey)
• Understanding of basic SQL or entity-relationships
• Experience working with Microsoft SharePoint, Project, Excel, PowerPoint
• Bachelors or College Diploma, Business Analysis experience, or equivalent work experience.
• Experience in healthcare project implementations and specialty pharmaceuticals is an asset
• Experience with Use case diagramming, workflow and business analysis documentation
• Experience with and an understanding a variety of roles within Patient Support programs, Specialty pharmacy, Reimbursement services also an asset
• Nice to have – basic knowledge of JavaScript, CSS and HTML.
• Ability to work independently or within a team environment.
• Strong communication, collaboration and problem-solving skills
• Ability to handle difficult situations with diplomacy and urgency
• Client Focused, with a drive for continuous improvement
• Understanding of broader Microsoft stack and how to leverage to create solutions

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individual's purpose, potential and wellbeing.

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.

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More about this job

Responsibilities

The Senior Business Analyst is responsible for capturing business requirements and managing projects to build patient journey orchestration solutions using Microsoft Customer Insights. They act as a business lead to coordinate IT projects, perform system configurations, and ensure release deliverables meet operational needs.

Requirements

Candidates must have 3-5 years of experience in clinical application implementation and 2-4 years of business analysis or low-code development experience. Proficiency in Microsoft Dynamics CRM 365, Customer Insights, and basic SQL is required, along with a Bachelor's degree or equivalent experience.

Skills

Business analysis
Microsoft Customer Insights
Microsoft Dynamics CRM 365
Requirements gathering
Project management
SQL
Data mapping
Process automation
User acceptance testing
Stakeholder management
Change management
Microsoft SharePoint
Microsoft Project
Documentation
Troubleshooting
Communication

Benefits

Equity, Diversity & Inclusion programs
Culture of belonging
Supportive resources and policies

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Microsoft Customer Insights
Microsoft Dynamics CRM 365
Patient Support Programs
Specialty Pharmacy
SQL
JavaScript
CSS
HTML
SharePoint
Project Management
Requirements Gathering
User Acceptance Testing
Change Advisory Board
Process Automation
Data Integration
Healthcare
Pharmaceuticals
Workflow Diagramming
Business Analysis
Microsoft Office
Release Management
Stakeholder Engagement
Compliance
Audit
Patient Journey Orchestration
Low-code
System Configuration
Operational Support
Marketing Platforms

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