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Added 3 mins ago
Business Development Manager
Carlson Construction Ltd.
AB · Edmonton, AB
Full-time
…Carlson Construction’s market position. This individual will lead new business initiatives, develop client relationships, and collaborate across teams to ensure successful project…
Added 3 mins ago
Project Manager - Data Solutions
Procom
Toronto, ON
$75 to $100 CAD / hour
Contract
On behalf of our Financial Services client, Procom is searching for a Project Manager for a 6-month role. This position is a hybrid position with 3 days onsite at our client’s Toronto…
Added 3 mins ago
Retail and Marketing Coordinator, Equity Capital Markets (Contract) - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
Contract
Exceptional client service skills, providing a professional and respectful experience
Added 3 mins ago
Senior Strategist, Enterprise
BrainStation
Toronto, ON
Full-time
This is transformation work, and at this level you will own significant parts of it. You will lead discovery, from the point of view on where a client stands and where they need to be, and…
Added 3 mins ago
Delivery Manager
Cognizant
Toronto, ON
$71,100 to $112,000 CAD / year
Full-time
We are seeking an experienced Delivery Manager to lead and facilitate Agile delivery for complex technology initiatives. The successful candidate will be responsible for driving project…
Added 3 mins ago
Associate Creative Director (Art)
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Full-time
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Added 3 mins ago
Intermediate / Senior Electrical, Instrumentation and Control Engineer
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Toronto, ON · Greater Toronto Area, Canada
$115,000 to $130,000 CAD / year
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…passion for sustainability. You will have the opportunity to lead and contribute to projects that make a tangible difference in our world, while providing exceptional service to our…
Added 3 mins ago
Manager, Enterprise
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Added 3 mins ago
RESIDENTIAL SUPPORT WORKER (RELIEF)
YWCA Hamilton
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…have the rights and resources to shape their own lives and lead their communities. Join us in taking bold action that leads to life-changing impacts in our…
Added 3 mins ago
SAP FICO Manager (ERP Transformation)
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Expérience client chez un Big Four ou un partenaire SAP.
Added 3 mins ago
Account Executive, Enterprise
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This is transformation work. You will own a portfolio of client relationships and the pursuits within them, from the first conversation through discovery, solution shaping, proposal, and…
Added 3 mins ago
Physiotherapist - Transitions
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…change in home and community care by providing care in a truly client-centered approach. You are excited about working in an environment that puts the care team in the driving seat, being…
Added 3 mins ago
Associate Director, SEO (Mat leave Contract)
INNOCEAN Canada
Toronto, ON
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…technical expertise with strategic thinking, and who's excited to lead SEO and GEO initiatives across some of Canada's largest automotive accounts. If you're a confident, client-facing…
Added 3 mins ago
Transitions - Therapy Assistant (OTA/PTA)
SE Health
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Added 3 mins ago
SAP FICO Manager (ERP Transformation)
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Expérience client chez un Big Four ou un partenaire SAP.
Added 3 mins ago
Senior Consultant, Ivalua
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Champion Optis customers' project work and implementations to ensure great success (development of client action plan, completion of the action plan, development of the formal proposal,…
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Head of Customer Success
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Training or certification in customer success, customer experience management or client relations (an asset).
Added 3 mins ago
Commercial Business Development & Account Manager
Citrus Cleaning Inc.
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…commercial business opportunities through active prospecting, lead generation, and direct outreach. You will also manage existing client accounts to ensure exceptional customer…
Added 3 mins ago
Avionics Technician
Insight Global
NS · Nova Scotia, Canada
$40 to $58 CAD / hour
Contract
Insight Global is seeking Avionics Technicians to support a major aerospace client working on a helicopter production program. These individuals will join a closely supervised and…
Added 3 mins ago
Municipal Project Engineer/Manager
WSP in Canada
Calgary, AB
Full-time
…throughout Southern Alberta and the Canadian Rockies. You’ll lead multidisciplinary teams delivering meaningful water, wastewater, drainage, roadway, and land development projects -…
Added 4 mins ago
Manager, Human Resources (HR) Systems and Operations - Full Time - Markham Stouffville Hospital
Oak Valley Health
Markham, ON
Full-time
…operational effectiveness, data integrity, and the overall internal client experience. Working closely with HR Centres of Expertise and organizational leaders, the Manager identifies…
Added 4 mins ago
Project Manager - Western Canada
Siemens Healthineers
Calgary, AB · YYC M
Full-time
5-10 years of demonstrated project management experience in external client facing healthcare medical imaging is required.
Added 4 mins ago
Retail and Marketing Coordinator, Equity Capital Markets (Contract) - Toronto, ON
Scotiabank
Toronto, ON
Exceptional client service skills, providing a professional and respectful experience
Added 4 mins ago
Wraparound Facilitator
EveryMind
Mississauga, ON
$56,391.28 to $60,992.81 CAD / year
…behavioural challenges. Our services are provided in a dynamic, client-centred environment that values respect and inclusion, collaboration, learning, innovation, and…
Added 4 mins ago
Senior Manager, Pricing Data & AI Enablement (6 Month Contract)
Dentons
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Edmonton, AB · Calgary, AB
Working within the Pricing & Legal Project Management function, this role will lead a focused initiative to identify, clean, enrich and structure matter data using a combination of…

Bayshore

Senior Business Analyst

Mississauga, ON, Canada

Posting language: English
Posted: Sep 28, 2026

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Original job description

JOB SUMMARY
The Bayshore Specialty (BSRx), Senior Business Analyst is responsible for the overall capturing of business requirements as it relates to BSRx application operational change requests, as well as planning, managing and delivering projects with our customer departments within BSRx . The Senior Business Analyst will focus on understanding strategic goals and operational requirements in order to build patient journey orchestration solutions using Microsoft Customer Insights.

This person acts as the business matter expert and liaises with BSRx, and Bayshore Information Technology group to ensure release deliverables are met. The Senior Business Analyst will leverage their critical thinking and troubleshooting investigation skills to business test new application functionality and solve operational application issues.

The Senior Business Analyst is responsible for system configurations and maintaining InfoBay program documentation.

As well, the Senior Business Analyst acts as the business project lead and business representative on specific BSRx IT related projects to perform requirements gathering and sign off, project coordination of activities, timelines and scope creep, and the coordination of business resources required to complete user acceptance testing.

DUTIES AND RESPONSIBILITIES
• Gather, analyze, and map business requirements from stakeholders to understand their needs and objectives.
• Design, develop, and implement customer journey orchestration using Microsoft Customer Insights.
• Collaborate with marketing, IT, and other departments to ensure alignment with business goals.
• Segment customers for targeted marketing campaigns and provide a unified view of each customer by integrating data from various sources.
• Ensure robust security features to protect sensitive customer data.
• Map and automate processes using the Customer Insights platform, reducing manual intervention.
• Manage patient communication preferences, track consent, and improve compliance and audit processes.
• Create and execute test scripts for new application functionality and solve operational issues.
• Validate and test application changes, providing feedback to stakeholders and IT developers.
• Document application changes, training guides, work instructions, and release notes to support application validation.
• Act as a business point of contact for level 1 application support and manage escalations to IT.
• Collaborate with IT to ensure projects are completed on time and within scope.
• Manage risks, evaluate change requests, and deploy solutions to issues as they arise.
• Support team members and clients in application changes.
• Track and resolve issues, initiating corrective actions as needed.
• Lead Change Advisory Board meetings to manage the application release process.
• Provide progress updates to the Business Applications Manager.
• Establish and manage relationships with customer business and project stakeholders.
• Escalate issues to management when additional help or resources are required.
• Complete other tasks as required by management.

QUALIFICATIONS
• 3-5 years’ experience working with clinical teams to develop and implement application changes
• 2-4 years’ experience documenting business requirements and articulating those requirements to I.T. professionals or implementing requirements as citizen developer using low-code Microsoft products
• 1-2 years’ experience working with Microsoft Dynamics CRM 365, and Microsoft Customer Insights or other marketing platform (HubSpot, SF Marketing Cloud, MailChip, Survey Monkey)
• Understanding of basic SQL or entity-relationships
• Experience working with Microsoft SharePoint, Project, Excel, PowerPoint
• Bachelors or College Diploma, Business Analysis experience, or equivalent work experience.
• Experience in healthcare project implementations and specialty pharmaceuticals is an asset
• Experience with Use case diagramming, workflow and business analysis documentation
• Experience with and an understanding a variety of roles within Patient Support programs, Specialty pharmacy, Reimbursement services also an asset
• Nice to have – basic knowledge of JavaScript, CSS and HTML.
• Ability to work independently or within a team environment.
• Strong communication, collaboration and problem-solving skills
• Ability to handle difficult situations with diplomacy and urgency
• Client Focused, with a drive for continuous improvement
• Understanding of broader Microsoft stack and how to leverage to create solutions

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individual's purpose, potential and wellbeing.

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.

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More about this job

Responsibilities

The Senior Business Analyst is responsible for capturing business requirements, managing project deliverables, and designing patient journey orchestration solutions using Microsoft Customer Insights. They act as the primary liaison between business stakeholders and IT to ensure system configurations, testing, and operational support are effectively executed.

Requirements

Candidates must have 3-5 years of experience in clinical application development and 2-4 years of experience in business requirements documentation. Proficiency in Microsoft Dynamics CRM 365, Customer Insights, and a bachelor's degree or equivalent experience are required.

Skills

Business Analysis
Microsoft Customer Insights
Microsoft Dynamics CRM 365
Requirements Gathering
Project Management
Data Integration
SQL
Process Automation
User Acceptance Testing
Stakeholder Management
Change Management
Microsoft SharePoint
Microsoft Project
Workflow Diagramming
Patient Support Programs
Troubleshooting

Visa sponsorship

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Keywords

Business Analyst
Microsoft Customer Insights
Microsoft Dynamics CRM 365
Patient Support Programs
Specialty Pharmacy
Requirements Gathering
Project Coordination
User Acceptance Testing
SQL
SharePoint
Change Advisory Board
Process Automation
Data Integration
Healthcare
Pharmaceuticals
Workflow Diagramming
JavaScript
CSS
HTML
Low-code
Business Analysis
Stakeholder Management
System Configuration
Release Management
Operational Support
Compliance
Audit
Marketing Platforms
Project Management

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