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Added 6 mins ago
Full Stack Java Developer Tech Lead- Vice President
Citi
Mississauga, ON
Full-time
The Full Stack Java Developer Tech Lead- Vice President is a senior level position responsible for establishing and implementing new or revised application systems and programs in…
Added 19 mins ago
Senior Oracle APEX Full-Stack Developer
OXARO Inc.
Ottawa, ON
Contract
Provide full-stack development expertise across the application's user interface and data layers.
Added 34 mins ago
Senior Software Engineer
Okta
Toronto, ON
$136,000 to $187,000 CAD / year
Full-time
As a Senior Engineer on the OIG team, you will be involved into development, design, and maintenance of our product to serve enterprise customers at scale. You will involve the architecture…
Added 34 mins ago
Java Full Stack Developer
Highspring
Montreal, QC
Contract
We are seeking a hands-on Senior Full Stack Developer with strong expertise in Angular and Java to contribute to the evolution of a large-scale enterprise platform.
Added 50 mins ago
Software Engineer - Health Systems
FluidAI Medical
Kitchener, ON
…health systems technology initiatives. You will work across the full stack to translate clinical and operational requirements into reliable software, develop planning and analytics…
Added 50 mins ago
Jr. Software Engineer - Health Systems
FluidAI Medical
Kitchener, ON
…health systems technology initiatives. You will work across the full stack to translate clinical and operational requirements into reliable software, develop planning and analytics…
Added 50 mins ago
Senior Software Engineer
Okta
Toronto, ON
As a Senior Engineer on the OIG team, you will be involved into development, design, and maintenance of our product to serve enterprise customers at scale. You will involve the architecture…
Added 1 hour ago
Full Stack Developer – Intermediate / Senior
SBX Technologies
Montreal, QC
Full-time
We’re looking for an experienced Full Stack Developer to join our development team and help build, enhance, and modernize our products.
Added 1 hour ago
Senior Software Engineer, Multiple Teams
Relay
Remote, Canada
Full-time · Remote
You have 3+ years of full-stack software engineering experience
Added 1 hour ago
Senior Software Engineer, Multiple Teams
Relay
Remote, Canada
Full-time · Remote
You have 3+ years of full-stack software engineering experience
Added 1 hour ago
Senior Software Engineer (Voyager)
Relay
Remote, Canada
Full-time · Remote
You have 3+ years of full-stack software engineering experience; agentic AI experience is a plus
Added 1 hour ago
Senior Java Full Stack Developer
Cogency
Toronto, ON
Full-time
Cogency is seeking an experienced Java Full Stack Developer with 8+ years of experience to design, develop, and deliver scalable enterprise applications. The ideal candidate will have…
Added 1 hour ago
Full-Stack Software Developer
AFD Petroleum Ltd.
Edmonton, AB
AFD Petroleum Ltd. | Edmonton, AB (hybrid) | Full-time, permanent | Intermediate to Senior
Added 2 hours ago
RQ11696 - Software Developer - Full Stack - Senior
S M Software Solutions Inc
Toronto, ON
Full-time
We are seeking a Senior Full Stack Software Developer to support the Ministry of Public and Business Service Delivery and Procurement in Toronto. This onsite role will design, develop,…
Added 2 hours ago
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 2 hours ago
Senior Software Engineer
Raydar
Remote, Canada
Full-time · Remote
As a Senior Software Engineer, you will build across the product, from full-stack features to real-time voice and LLM-powered capabilities. You may also work directly with customer-facing…
Added 2 hours ago
Senior Software Developer – Full Stack / Integration Specialist
BITS Recruiting
Toronto, ON
$100 to $103 CAD / hour
Contract
We are seeking a Senior Software Developer – Full Stack / Integration Specialist to design, develop, and support enterprise integration and API solutions within a large-scale technology…
Added 2 hours ago
Knowledge Graph Analyst & SME
Tiger Analytics
Toronto, ON
Full-time
Location: Toronto, ON (Hybrid - Full-time on-site in Toronto office required for the initial 3 months at minimum)
Added 3 hours ago
Senior Product Engineer
Insight Global
Toronto, ON
$170,000 to $190,000 CAD / year
Full-time
- Strong engineering experience with open-source technology stack, preferably Node.js, TypeScript, React, and PostgreSQL
Added 5 hours ago
Director, Business Analysis & Portfolio Delivery
N-able
Ottawa, ON
Full-time
…knowledge of the business domains this team supports across the full Lead-to-Customer-Support…
Added 12 hours ago
Senior Manager, Organic Growth
Mistplay
Toronto, ON
$120,000 to $165,000 CAD / year
Full-time
Manage budget, tooling, and reporting for organic growth. Own the organic growth budget and vendor and tooling stack, track results with rigor, and clearly communicate impact, learnings,…
Added 12 hours ago
Senior Application Security Engineer
Nutrien
Saskatoon, SK
Full-time
Strong application development background, with broad understanding of full-stack application development and mobile development across iOS and Android
Added 12 hours ago
Senior Application Security Engineer
Nutrien
Calgary, AB
Full-time
Strong application development background, with broad understanding of full-stack application development and mobile development across iOS and Android
Added 13 hours ago
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 13 hours ago
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…

Bayshore

Senior Business Analyst

Mississauga, ON, Canada

Posting language: English
Posted: Sep 28, 2026

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Original job description

JOB SUMMARY
The Bayshore Specialty (BSRx), Senior Business Analyst is responsible for the overall capturing of business requirements as it relates to BSRx application operational change requests, as well as planning, managing and delivering projects with our customer departments within BSRx . The Senior Business Analyst will focus on understanding strategic goals and operational requirements in order to build patient journey orchestration solutions using Microsoft Customer Insights.

This person acts as the business matter expert and liaises with BSRx, and Bayshore Information Technology group to ensure release deliverables are met. The Senior Business Analyst will leverage their critical thinking and troubleshooting investigation skills to business test new application functionality and solve operational application issues.

The Senior Business Analyst is responsible for system configurations and maintaining InfoBay program documentation.

As well, the Senior Business Analyst acts as the business project lead and business representative on specific BSRx IT related projects to perform requirements gathering and sign off, project coordination of activities, timelines and scope creep, and the coordination of business resources required to complete user acceptance testing.

DUTIES AND RESPONSIBILITIES
• Gather, analyze, and map business requirements from stakeholders to understand their needs and objectives.
• Design, develop, and implement customer journey orchestration using Microsoft Customer Insights.
• Collaborate with marketing, IT, and other departments to ensure alignment with business goals.
• Segment customers for targeted marketing campaigns and provide a unified view of each customer by integrating data from various sources.
• Ensure robust security features to protect sensitive customer data.
• Map and automate processes using the Customer Insights platform, reducing manual intervention.
• Manage patient communication preferences, track consent, and improve compliance and audit processes.
• Create and execute test scripts for new application functionality and solve operational issues.
• Validate and test application changes, providing feedback to stakeholders and IT developers.
• Document application changes, training guides, work instructions, and release notes to support application validation.
• Act as a business point of contact for level 1 application support and manage escalations to IT.
• Collaborate with IT to ensure projects are completed on time and within scope.
• Manage risks, evaluate change requests, and deploy solutions to issues as they arise.
• Support team members and clients in application changes.
• Track and resolve issues, initiating corrective actions as needed.
• Lead Change Advisory Board meetings to manage the application release process.
• Provide progress updates to the Business Applications Manager.
• Establish and manage relationships with customer business and project stakeholders.
• Escalate issues to management when additional help or resources are required.
• Complete other tasks as required by management.

QUALIFICATIONS
• 3-5 years’ experience working with clinical teams to develop and implement application changes
• 2-4 years’ experience documenting business requirements and articulating those requirements to I.T. professionals or implementing requirements as citizen developer using low-code Microsoft products
• 1-2 years’ experience working with Microsoft Dynamics CRM 365, and Microsoft Customer Insights or other marketing platform (HubSpot, SF Marketing Cloud, MailChip, Survey Monkey)
• Understanding of basic SQL or entity-relationships
• Experience working with Microsoft SharePoint, Project, Excel, PowerPoint
• Bachelors or College Diploma, Business Analysis experience, or equivalent work experience.
• Experience in healthcare project implementations and specialty pharmaceuticals is an asset
• Experience with Use case diagramming, workflow and business analysis documentation
• Experience with and an understanding a variety of roles within Patient Support programs, Specialty pharmacy, Reimbursement services also an asset
• Nice to have – basic knowledge of JavaScript, CSS and HTML.
• Ability to work independently or within a team environment.
• Strong communication, collaboration and problem-solving skills
• Ability to handle difficult situations with diplomacy and urgency
• Client Focused, with a drive for continuous improvement
• Understanding of broader Microsoft stack and how to leverage to create solutions

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individual's purpose, potential and wellbeing.

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.

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More about this job

Responsibilities

The Senior Business Analyst is responsible for capturing business requirements, managing project deliverables, and designing patient journey orchestration solutions using Microsoft Customer Insights. They act as the primary liaison between business stakeholders and IT to ensure system configurations, testing, and operational support are effectively executed.

Requirements

Candidates must have 3-5 years of experience in clinical application development and 2-4 years of experience in business requirements documentation. Proficiency in Microsoft Dynamics CRM 365, Customer Insights, and a bachelor's degree or equivalent experience are required.

Skills

Business Analysis
Microsoft Customer Insights
Microsoft Dynamics CRM 365
Requirements Gathering
Project Management
Data Integration
SQL
Process Automation
User Acceptance Testing
Stakeholder Management
Change Management
Microsoft SharePoint
Microsoft Project
Workflow Diagramming
Patient Support Programs
Troubleshooting

Visa sponsorship

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Keywords

Business Analyst
Microsoft Customer Insights
Microsoft Dynamics CRM 365
Patient Support Programs
Specialty Pharmacy
Requirements Gathering
Project Coordination
User Acceptance Testing
SQL
SharePoint
Change Advisory Board
Process Automation
Data Integration
Healthcare
Pharmaceuticals
Workflow Diagramming
JavaScript
CSS
HTML
Low-code
Business Analysis
Stakeholder Management
System Configuration
Release Management
Operational Support
Compliance
Audit
Marketing Platforms
Project Management

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