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Added 1 hour ago
Technologue Méthodes (ÉLectronique) / Methods Technologist (Electronics)
Actalent
Sainte-Anne-de-Bellevue, QC
Full-time
Fournir un soutien technique aux équipes de fabrication à titre d'expert(e) de contenu ou de ressource technique.
Added 1 hour ago
Partner Business Coordinator - Lenovo
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ON · Virtual - Ontario
Full-time
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Added 2 hours ago
Modality Supervisor - MRI Diagnostic Imaging
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Full-time
…overseeing all aspects of modality operations including: quality management; staff productivity and human resource management; resolving issues and pursuing opportunities to ensure…
Added 4 hours ago
Credit Adjudicator, Mortgage Broker Services
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Full-time
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Added 4 hours ago
Project Manager, Capture and Optimization of Research Data (CORD) Platform
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Full-time
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Added 4 hours ago
Advertising Operations Specialist – Retail Media
Newfoundland Capital Corporation Limited
Montreal, QC
Full-time
…Advertising Operations team. This role will focus on the end-to-end management of audio advertising campaigns within the rapidly expanding Retail Media landscape. The ideal candidate will…
Added 4 hours ago
Mgr. Sales Programs
Rogers Communications
Toronto, ON
The successful candidate is responsible for driving sales support on multiple initiatives from a program execution and compensation perspective. The Manager, Sales Program will report to…
Added 5 hours ago
IT Senior Project Manager (SAP/Business Transformation specialization)
Saputo Inc.
Montreal, QC
Full-time
Lead the end‑to‑end management of third‑party vendors and system integrators, including participation in vendor selection, contract negotiation, commercial governance, and oversight of…
Added 6 hours ago
Senior Manager, Specialty Pharmacy-2
Shoppers Drug Mart Specialty Health Network
Calgary, AB
Full-time
…From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every…
Added 6 hours ago
Underwriter, Agricultural
ATB
Lloydminster, SK · Alexis Whitecourt 232, AB · Pincher Creek, AB · Chestermere, AB · Fort McMurray, AB · Forestburg, AB · Fort Vermilion, AB · Olds, AB · High Level, AB · Picture Butte, AB · Ponoka, AB · Wainwright, AB · Three Hills, AB · Tofield, AB · Magrath, AB · Hinton, AB · Boyle, AB · Medicine Hat, AB · Athabasca, AB · Fairview, AB · Jasper, AB · Rimbey, AB · Lacombe, AB · St. Paul, AB · Sherwood Park, AB · Viking, AB · Sundre, AB · Sylvan Lake, AB · Didsbury, AB · High Prairie, AB · Carstairs, AB · Lac la Biche, AB · Cold Lake, AB · Stettler, AB · Brooks, AB · Drayton Valley, AB · Airdrie, AB · Castor, AB · Stony Plain, AB · Taber, AB · Milk River, AB · Leduc, AB · Barrhead, AB · Fort Macleod, AB · Grimshaw, AB · Killam, AB · Raymond, AB · Spruce Grove, AB · Westlock, AB · Vegreville, AB · Rocky Mountain House, AB · Spirit River, AB · La Crête, AB · Red Deer, AB · Provost, AB · Vermilion, AB · Valleyview, AB · Caroline, AB · Linden, AB · Vulcan, AB · Canmore, AB · Slave Lake, AB · Elk Point, AB · Smoky Lake, AB · Strathmore, AB · Mayerthorpe, AB · Wildwood, AB · Hanna, AB · Foremost, AB · Peace River, AB · Wetaskiwin, AB · Okotoks, AB · Two Hills, AB · Falher, AB · Manning, AB · Nanton, AB · Trochu, AB · Rycroft, AB · Redwater, AB · Fort Saskatchewan, AB · Andrew, AB · Drumheller, AB · Thorsby, AB · Hythe, AB · Consort, AB · Breton, AB · Coronation, AB · Onoway, AB · Cochrane, AB · Bonnyville, AB · Camrose, AB · Innisfail, AB · Crossfield, AB · Edson, AB · Edmonton, AB · Claresholm, AB · Bow Island, AB · Beaverlodge, AB · St. Albert, AB · Grande Prairie, AB · Banff, AB · Oyen, AB · Calgary, AB · Lethbridge, AB · Coaldale, AB · Lamont, AB · Cardston, AB · Granum, AB · AB · Diamond Valley, AB,CA · Whitecourt, AB,CA
Full-time
…showcase your leadership and presentation skills through various project…
Added 8 hours ago
Account Manager
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Toronto, ON
Full-time
Own day-to-day project management, including timelines, status updates, and budgets
Added 9 hours ago
Workday Functional Lead (Payroll, Time & Absence)
Affinity
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Added 9 hours ago
Senior Client Partner
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Remote, Canada
$115,000 to $140,000 CAD / year
Full-time · Remote
Oversee program delivery and account governance, establishing total clarity around project scopes, key outcomes, budgets, and resourcing, while maintaining hands-on project management…
Added 10 hours ago
Administrative Coordinator
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Full-time
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Added 10 hours ago
Intermediate Specialist, Academic Advising
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Senior Financial Crime Risk Analyst (5397)
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Provide governance oversight through management of the policy and training exemption governance and reporting processes to the FCRM Senior Executive Team (and related FCRM Sub-Committees)
Added 10 hours ago
Release Train Engineer II
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Added 10 hours ago
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Added 10 hours ago
Account Executive, Mid-Market Customer Sales
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Associate Counsel
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Full-time
Excellent organizational, communication, and project management skills.
Added 10 hours ago
Senior Business Analyst
Bayshore
Mississauga, ON
This person acts as the business matter expert and liaises with BSRx, and Bayshore Information Technology group to ensure release deliverables are met. The Senior Business Analyst will…
Added 11 hours ago
HR Analyst
HireTalent
Montreal, QC
Contract
…applications. The successful candidate acts as a Subject Matter Expert (SME) driving digital transformation: automating workflows, streamlining data integration, and aligning regional…
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Specialist, Pension Operations
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Toronto, ON
…interacting with the Client Experience team as a subject matter…
Added 11 hours ago
Biltmore- Assistant Manager (Mon-Fri Days)
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Vancouver, BC
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Added 11 hours ago
Clinical Quality, Experience and Improvement Leader
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Coordinates the delivery of education and coaching to build organizational capacity in engagement, change management, project management, incident and data analysis and quality improvement…

Bayshore

Senior Business Analyst

Mississauga, ON, Canada

Posting language: English
Posted: Sep 28, 2026

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Original job description

JOB SUMMARY
The Bayshore Specialty (BSRx), Senior Business Analyst is responsible for the overall capturing of business requirements as it relates to BSRx application operational change requests, as well as planning, managing and delivering projects with our customer departments within BSRx . The Senior Business Analyst will focus on understanding strategic goals and operational requirements in order to build patient journey orchestration solutions using Microsoft Customer Insights.

This person acts as the business matter expert and liaises with BSRx, and Bayshore Information Technology group to ensure release deliverables are met. The Senior Business Analyst will leverage their critical thinking and troubleshooting investigation skills to business test new application functionality and solve operational application issues.

The Senior Business Analyst is responsible for system configurations and maintaining InfoBay program documentation.

As well, the Senior Business Analyst acts as the business project lead and business representative on specific BSRx IT related projects to perform requirements gathering and sign off, project coordination of activities, timelines and scope creep, and the coordination of business resources required to complete user acceptance testing.

DUTIES AND RESPONSIBILITIES
• Gather, analyze, and map business requirements from stakeholders to understand their needs and objectives.
• Design, develop, and implement customer journey orchestration using Microsoft Customer Insights.
• Collaborate with marketing, IT, and other departments to ensure alignment with business goals.
• Segment customers for targeted marketing campaigns and provide a unified view of each customer by integrating data from various sources.
• Ensure robust security features to protect sensitive customer data.
• Map and automate processes using the Customer Insights platform, reducing manual intervention.
• Manage patient communication preferences, track consent, and improve compliance and audit processes.
• Create and execute test scripts for new application functionality and solve operational issues.
• Validate and test application changes, providing feedback to stakeholders and IT developers.
• Document application changes, training guides, work instructions, and release notes to support application validation.
• Act as a business point of contact for level 1 application support and manage escalations to IT.
• Collaborate with IT to ensure projects are completed on time and within scope.
• Manage risks, evaluate change requests, and deploy solutions to issues as they arise.
• Support team members and clients in application changes.
• Track and resolve issues, initiating corrective actions as needed.
• Lead Change Advisory Board meetings to manage the application release process.
• Provide progress updates to the Business Applications Manager.
• Establish and manage relationships with customer business and project stakeholders.
• Escalate issues to management when additional help or resources are required.
• Complete other tasks as required by management.

QUALIFICATIONS
• 3-5 years’ experience working with clinical teams to develop and implement application changes
• 2-4 years’ experience documenting business requirements and articulating those requirements to I.T. professionals or implementing requirements as citizen developer using low-code Microsoft products
• 1-2 years’ experience working with Microsoft Dynamics CRM 365, and Microsoft Customer Insights or other marketing platform (HubSpot, SF Marketing Cloud, MailChip, Survey Monkey)
• Understanding of basic SQL or entity-relationships
• Experience working with Microsoft SharePoint, Project, Excel, PowerPoint
• Bachelors or College Diploma, Business Analysis experience, or equivalent work experience.
• Experience in healthcare project implementations and specialty pharmaceuticals is an asset
• Experience with Use case diagramming, workflow and business analysis documentation
• Experience with and an understanding a variety of roles within Patient Support programs, Specialty pharmacy, Reimbursement services also an asset
• Nice to have – basic knowledge of JavaScript, CSS and HTML.
• Ability to work independently or within a team environment.
• Strong communication, collaboration and problem-solving skills
• Ability to handle difficult situations with diplomacy and urgency
• Client Focused, with a drive for continuous improvement
• Understanding of broader Microsoft stack and how to leverage to create solutions

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individual's purpose, potential and wellbeing.

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.

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More about this job

Responsibilities

The Senior Business Analyst is responsible for capturing business requirements, managing project deliverables, and designing patient journey orchestration solutions using Microsoft Customer Insights. They act as the primary liaison between business stakeholders and IT to ensure system configurations, testing, and operational support are effectively executed.

Requirements

Candidates must have 3-5 years of experience in clinical application development and 2-4 years of experience in business requirements documentation. Proficiency in Microsoft Dynamics CRM 365, Customer Insights, and a bachelor's degree or equivalent experience are required.

Skills

Business Analysis
Microsoft Customer Insights
Microsoft Dynamics CRM 365
Requirements Gathering
Project Management
Data Integration
SQL
Process Automation
User Acceptance Testing
Stakeholder Management
Change Management
Microsoft SharePoint
Microsoft Project
Workflow Diagramming
Patient Support Programs
Troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Microsoft Customer Insights
Microsoft Dynamics CRM 365
Patient Support Programs
Specialty Pharmacy
Requirements Gathering
Project Coordination
User Acceptance Testing
SQL
SharePoint
Change Advisory Board
Process Automation
Data Integration
Healthcare
Pharmaceuticals
Workflow Diagramming
JavaScript
CSS
HTML
Low-code
Business Analysis
Stakeholder Management
System Configuration
Release Management
Operational Support
Compliance
Audit
Marketing Platforms
Project Management

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