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Added 32 mins ago
Assistant Manager, Trade Finance Operations - Global Transactions Banking - Toronto
Scotiabank
Toronto, ON
As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of…
Added 32 mins ago
Analyst, Global Investment Banking - Real Estate
RBC
Toronto, ON
Full-time
RBC Capital Markets Global Investment Banking is seeking an Analyst to join its Real Estate investment banking team in Toronto.
Added 32 mins ago
Senior Cost Controller
Acciona
ON · CAN - Ontario Line North
Data Architecture & Database Management: Build, maintain, and optimize project databases to centralize financial information. You must be able to structure data from disparate sources into…
Added 48 mins ago
Senior Governance & Control Analyst (Developer)
TD
Saint John, NB · Toronto, ON · Burlington, ON · Markham, ON · Montreal, QC · Halifax, NS
Full-time
Are you a business analyst who thrives on solving complex business challenges, driving innovation, and making a real impact? Do you excel at analyzing processes, defining problem…
Added 1 hour ago
Specialized Finance Analyst
TD
Toronto, ON
Full-time
…foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we…
Added 1 hour ago
Sr. Business Systems Analyst, TD Securities
TD
Toronto, ON
Full-time
We are looking for a Senior Business Systems Analyst to support the delivery and evolution of Credit Risk Systems used by TD Securities. You will translate complex business, risk, data, and…
Added 2 hours ago
IT Infrastructure Senior Analyst
Pan American Silver Corp.
Toronto, ON
$90,000 to $100,000 CAD / year
Full-time
The IT Infrastructure Senior Analyst is responsible for the administration, support, and optimization of core IT infrastructure services across the organization. This role acts as the…
Added 2 hours ago
Sr. Analyst, Investment Accounting & Reporting (14 months)
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON
$103,000 to $153,000 CAD / year
Full-time
Reporting to the Senior Manager, Investment Accounting and Reporting, the Senior Analyst, Investment Accounting & Reporting is responsible for the General Ledger and performing accounting…
Added 2 hours ago
Engineer (Electrical Power) - High Current Lab
Kinectrics
Toronto, ON
Full-time
Position: Engineer/Analyst (Electrical Power) - High Current Lab
Added 2 hours ago
Analyst/Consultant, Healthcare Solutions
Deloitte
Toronto, ON
Full-time
As an Analyst/Consultant, you will work as part of multidisciplinary teams to analyze client challenges, develop practical solutions, and support implementation. You will contribute to work…
Added 2 hours ago
Senior Financial Crime Risk Analyst (5397)
TD
Toronto, ON · Markham, ON
Full-time
Work independently as the senior analyst / subject matter expert and may coach and educate others
Added 2 hours ago
Modelling / Forecasting Senior Analyst (Quants)
TD
Toronto, ON
Full-time
…foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we…
Added 2 hours ago
IT Support Analyst IV, TD Securities
TD
Toronto, ON
Full-time
Added 3 hours ago
Senior Business Analyst
Bayshore
Mississauga, ON
The Bayshore Specialty (BSRx), Senior Business Analyst is responsible for the overall capturing of business requirements as it relates to BSRx application operational change requests, as…
Added 3 hours ago
Advisor, Last Mile Optimization Ontario
Metro Inc.
Toronto, ON · Etobicoke, ON
Full-time
…partners. The incumbent acts as a hands-on operational expert and analyst, responsible for monitoring daily performance indicators, identifying improvement opportunities, and providing…
Added 3 hours ago
Senior Financial Crime Risk Analyst (5397)
TD
Toronto, ON
Full-time
Work independently as the senior analyst / subject matter expert and may coach and educate others
Added 3 hours ago
Principal M&A Analyst Enterprise Applications
McKesson
Mississauga, ON
Full-time
The Principal M&A Analyst Enterprise Applications is responsible for the assessment, planning and execution of enterprise application initiatives supporting technology due diligence,…
Added 3 hours ago
Business Analyst
Manulife
Toronto, ON · Kitchener, ON · Waterloo, ON · Halifax, NS
Full-time
…service. The Operations Support team is looking for a Business Analyst to support projects in our Affinity Insurance team. Our job is to make it easier for our Operations partners to do…
Added 3 hours ago
Manager, Planning
Sephora
Toronto, ON
Partner with the Director, Merchants, and vendors to build pre-season Brand Budget Plans
Added 4 hours ago
Analyst Or Associate - Equity Options Trading
TD Securities
Toronto, ON
Full-time
The Analyst/Associate will support the growth of the Equity Options platform through involvement in trading strategy development, portfolio risk management, client facilitation, content…
Added 4 hours ago
Senior Analyst, Change Management
Optis Consulting
Toronto, ON
Full-time
Optis Consulting is growing! We are looking for our next Senior Analyst or Consultant, Change Management to join our teams in Vancouver, Toronto, Calgary, Montreal, or New York. You will…
Added 4 hours ago
IT Support Analyst IV, TD Securities
TD
Toronto, ON
Full-time
Added 4 hours ago
Allocation Analyst
Reitmans (Canada) Ltée/Ltd
Montreal, QC
Contract
As an Allocation Analyst, you’ll work at the intersection of fashion, data and business.
Added 4 hours ago
Data Analyst
Artemis
Aurora, ON
Full-time
This is a hands-on, build-and-own role for someone who can bridge the technical side of BI with the financial side of the business. The ideal candidate will have strong Power BI and SQL…
Added 4 hours ago
SOC Analyst, Entry Level
Jobright.ai
Canada
Full-time
…outcomes. Jobright.ai is hiring an Entry-Level Cybersecurity Analyst to help protect our people, systems, and AI-powered products by supporting security monitoring, investigating alerts,…

Bayshore

Senior Business Analyst

Mississauga, ON, Canada

Posting language: English
Posted: Sep 28, 2026

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Original job description

JOB SUMMARY
The Bayshore Specialty (BSRx), Senior Business Analyst is responsible for the overall capturing of business requirements as it relates to BSRx application operational change requests, as well as planning, managing and delivering projects with our customer departments within BSRx . The Senior Business Analyst will focus on understanding strategic goals and operational requirements in order to build patient journey orchestration solutions using Microsoft Customer Insights.

This person acts as the business matter expert and liaises with BSRx, and Bayshore Information Technology group to ensure release deliverables are met. The Senior Business Analyst will leverage their critical thinking and troubleshooting investigation skills to business test new application functionality and solve operational application issues.

The Senior Business Analyst is responsible for system configurations and maintaining InfoBay program documentation.

As well, the Senior Business Analyst acts as the business project lead and business representative on specific BSRx IT related projects to perform requirements gathering and sign off, project coordination of activities, timelines and scope creep, and the coordination of business resources required to complete user acceptance testing.

DUTIES AND RESPONSIBILITIES
• Gather, analyze, and map business requirements from stakeholders to understand their needs and objectives.
• Design, develop, and implement customer journey orchestration using Microsoft Customer Insights.
• Collaborate with marketing, IT, and other departments to ensure alignment with business goals.
• Segment customers for targeted marketing campaigns and provide a unified view of each customer by integrating data from various sources.
• Ensure robust security features to protect sensitive customer data.
• Map and automate processes using the Customer Insights platform, reducing manual intervention.
• Manage patient communication preferences, track consent, and improve compliance and audit processes.
• Create and execute test scripts for new application functionality and solve operational issues.
• Validate and test application changes, providing feedback to stakeholders and IT developers.
• Document application changes, training guides, work instructions, and release notes to support application validation.
• Act as a business point of contact for level 1 application support and manage escalations to IT.
• Collaborate with IT to ensure projects are completed on time and within scope.
• Manage risks, evaluate change requests, and deploy solutions to issues as they arise.
• Support team members and clients in application changes.
• Track and resolve issues, initiating corrective actions as needed.
• Lead Change Advisory Board meetings to manage the application release process.
• Provide progress updates to the Business Applications Manager.
• Establish and manage relationships with customer business and project stakeholders.
• Escalate issues to management when additional help or resources are required.
• Complete other tasks as required by management.

QUALIFICATIONS
• 3-5 years’ experience working with clinical teams to develop and implement application changes
• 2-4 years’ experience documenting business requirements and articulating those requirements to I.T. professionals or implementing requirements as citizen developer using low-code Microsoft products
• 1-2 years’ experience working with Microsoft Dynamics CRM 365, and Microsoft Customer Insights or other marketing platform (HubSpot, SF Marketing Cloud, MailChip, Survey Monkey)
• Understanding of basic SQL or entity-relationships
• Experience working with Microsoft SharePoint, Project, Excel, PowerPoint
• Bachelors or College Diploma, Business Analysis experience, or equivalent work experience.
• Experience in healthcare project implementations and specialty pharmaceuticals is an asset
• Experience with Use case diagramming, workflow and business analysis documentation
• Experience with and an understanding a variety of roles within Patient Support programs, Specialty pharmacy, Reimbursement services also an asset
• Nice to have – basic knowledge of JavaScript, CSS and HTML.
• Ability to work independently or within a team environment.
• Strong communication, collaboration and problem-solving skills
• Ability to handle difficult situations with diplomacy and urgency
• Client Focused, with a drive for continuous improvement
• Understanding of broader Microsoft stack and how to leverage to create solutions

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individual's purpose, potential and wellbeing.

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.

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More about this job

Responsibilities

The Senior Business Analyst is responsible for capturing business requirements, managing project deliverables, and designing patient journey orchestration solutions using Microsoft Customer Insights. They act as the primary liaison between business stakeholders and IT to ensure system configurations, testing, and operational support are effectively executed.

Requirements

Candidates must have 3-5 years of experience in clinical application development and 2-4 years of experience in business requirements documentation. Proficiency in Microsoft Dynamics CRM 365, Customer Insights, and a bachelor's degree or equivalent experience are required.

Skills

Business Analysis
Microsoft Customer Insights
Microsoft Dynamics CRM 365
Requirements Gathering
Project Management
Data Integration
SQL
Process Automation
User Acceptance Testing
Stakeholder Management
Change Management
Microsoft SharePoint
Microsoft Project
Workflow Diagramming
Patient Support Programs
Troubleshooting

Visa sponsorship

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Keywords

Business Analyst
Microsoft Customer Insights
Microsoft Dynamics CRM 365
Patient Support Programs
Specialty Pharmacy
Requirements Gathering
Project Coordination
User Acceptance Testing
SQL
SharePoint
Change Advisory Board
Process Automation
Data Integration
Healthcare
Pharmaceuticals
Workflow Diagramming
JavaScript
CSS
HTML
Low-code
Business Analysis
Stakeholder Management
System Configuration
Release Management
Operational Support
Compliance
Audit
Marketing Platforms
Project Management

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