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Added 11 mins ago
Station, Projects & Engineering Analyst (PEY Student) 1
Kinectrics
Toronto, ON
Full-time
The successful candidate will be required to undergo a security clearance process. Processing times may exceed 8 months, and clearance must be approved before the candidate's employment…
Added 11 mins ago
Station, Projects & Engineering Analyst (PEY Student)
Kinectrics
Toronto, ON
Full-time
The successful candidate will be required to undergo a security clearance process. Processing times may exceed 8 months, and clearance must be approved before the candidate's employment…
Added 11 mins ago
Coordinateur(trice) d'inventaire/Inventory Coordinator
Ryder Supply Chain Solutions
Longueuil, QC · CAN - Longueuil QC
Full-time
Added 1 hour ago
Lead Harness Engineer
Government of Alberta
AB
…evolved, and governed, balancing innovation with reliability, security, and public sector…
Added 1 hour ago
Senior Consultant, Valuations - Deal Advisory
KPMG
Toronto, ON · ON
Full-time
Analyze business plans, financial statements, agreements, and Confidential Information Memorandums (CIMs) to assess key value drivers
Added 1 hour ago
Credit Analyst - Permanent - 19514
LRO Staffing
Toronto, ON · North York, ON
Full-time
…and mid-sized businesses, is adding an intermediate Credit Analyst to its Working Capital team. This is a role with genuine sign-off authority: you'll approve files within your own limit,…
Added 2 hours ago
Information Security Analyst
CAA Club Group
Thornhill, ON
Hold a degree or diploma in Information Security
Added 2 hours ago
Salesforce Business Analyst II
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
$7,158.42 to $10,292.25 CAD / month
Full-time
The Business Analyst II leads the assessment of client needs in an effort to align business initiatives with information technology solutions, primarily for the ongoing support for UBC s…
Added 2 hours ago
Senior IT Business Systems Analyst
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
The Senior IT Business Systems Analyst is responsible for leading the analysis of business problems and developing requirements, product and process specifications and contribution towards…
Added 2 hours ago
Lab Analyst
Certified Group
Calgary, AB
Share information in an open and timely manner
Added 2 hours ago
Senior Financial Crime Risk Analyst (5515)
TD
Toronto, ON · Markham, ON
Full-time
The Senior Financial Crime Risk Analyst, FCRM Reporting and Strategic Insights, Canada, is responsible for designing, developing, and maintaining innovative automation solutions that…
Added 2 hours ago
Sr Digital Delivery Analyst – SAP
Suncor Energy
Calgary, AB
Full-time
We are looking for a Specialist Digital Delivery Analyst – SAP to provide solution design, delivery, and support expertise across SAP applications and business processes. This role works…
Added 3 hours ago
Billing Analyst
Arup
Toronto, ON
Full-time
We are currently seeking a Billing Analyst to work in our Toronto office. Our Billing Analysts’ staff are integral members of our finance teams. It is business imperative that we continue…
Added 3 hours ago
Credit Analyst Trainee
BMO
Toronto, ON · Mississauga, ON
Full-time
As a funding specialist, facilitates the funding process acting as a final and independent control point for legal documentation and ensures that the security/legal documentation reflects…
Added 3 hours ago
Cybersecurity Analyst - Closing October 14, 2026
Municipality of Port Hope
Port Hope, ON
Full-time
The Cybersecurity Analyst serves as the primary technical resource for identifying, assessing, and reducing cybersecurity risks across the Municipality’s information, systems, and…
Added 3 hours ago
Lab Analyst
Certified Group
Calgary, AB
Full-time
Share information in an open and timely manner
Added 3 hours ago
Vulnerability Remediation Analyst
TEKsystems
Toronto, ON
Contract
1-3 years of experience in Cybersecurity, Vulnerability Management, Security Operations, or a related analyst role.
Added 3 hours ago
Senior Financial Crime Risk Analyst (5515)
TD
Toronto, ON
Full-time
The Senior Financial Crime Risk Analyst, FCRM Reporting and Strategic Insights, Canada, is responsible for designing, developing, and maintaining innovative automation solutions that…
Added 3 hours ago
Coordinateur(trice) d'inventaire/Inventory Coordinator
Ryder System, Inc.
Longueuil, QC
Full-time
Added 3 hours ago
Infrastructure Specialist, Database Analyst
Canada Life
Toronto, ON
Full-time
Post-secondary education in Computer Science, Computer Engineering, Information Systems, Programmer Analyst, or a related discipline, or an equivalent combination of education and…
Added 3 hours ago
Infrastructure Specialist, Database Analyst
Canada Life
Winnipeg, MB
Full-time
Post-secondary education in Computer Science, Computer Engineering, Information Systems, Programmer Analyst, or a related discipline, or an equivalent combination of education and…
Added 3 hours ago
Infrastructure Specialist, Database Analyst
Canada Life
London, ON
Full-time
Post-secondary education in Computer Science, Computer Engineering, Information Systems, Programmer Analyst, or a related discipline, or an equivalent combination of education and…
Added 3 hours ago
Systems, Security & Automation Specialist
Vanier
London, ON
Full-time
Microsoft Certified: Azure Administrator Associate, Security Operations Analyst Associate, Cybersecurity Architect Expert.
Added 3 hours ago
Analyst, Operational Technology
Domtar Products
Saint-Félicien, QC
The Analyst, Operational Technology (OT), is responsible for supporting and improving OT infrastructure, cybersecurity, and process control technologies across manufacturing facilities.…
Added 4 hours ago
Analyste SAP Sécurité
CGI
Montreal, QC
Full-time
We are currently looking for an SAP Security Analyst to join our SAP team. In this role, you will actively contribute to the management, optimization, and evolution of security across our…

Bayshore

Senior Business Analyst

Mississauga, ON, Canada

Posting language: English
Posted: Sep 28, 2026

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Original job description

JOB SUMMARY
The Bayshore Specialty (BSRx), Senior Business Analyst is responsible for the overall capturing of business requirements as it relates to BSRx application operational change requests, as well as planning, managing and delivering projects with our customer departments within BSRx . The Senior Business Analyst will focus on understanding strategic goals and operational requirements in order to build patient journey orchestration solutions using Microsoft Customer Insights.

This person acts as the business matter expert and liaises with BSRx, and Bayshore Information Technology group to ensure release deliverables are met. The Senior Business Analyst will leverage their critical thinking and troubleshooting investigation skills to business test new application functionality and solve operational application issues.

The Senior Business Analyst is responsible for system configurations and maintaining InfoBay program documentation.

As well, the Senior Business Analyst acts as the business project lead and business representative on specific BSRx IT related projects to perform requirements gathering and sign off, project coordination of activities, timelines and scope creep, and the coordination of business resources required to complete user acceptance testing.

DUTIES AND RESPONSIBILITIES
• Gather, analyze, and map business requirements from stakeholders to understand their needs and objectives.
• Design, develop, and implement customer journey orchestration using Microsoft Customer Insights.
• Collaborate with marketing, IT, and other departments to ensure alignment with business goals.
• Segment customers for targeted marketing campaigns and provide a unified view of each customer by integrating data from various sources.
• Ensure robust security features to protect sensitive customer data.
• Map and automate processes using the Customer Insights platform, reducing manual intervention.
• Manage patient communication preferences, track consent, and improve compliance and audit processes.
• Create and execute test scripts for new application functionality and solve operational issues.
• Validate and test application changes, providing feedback to stakeholders and IT developers.
• Document application changes, training guides, work instructions, and release notes to support application validation.
• Act as a business point of contact for level 1 application support and manage escalations to IT.
• Collaborate with IT to ensure projects are completed on time and within scope.
• Manage risks, evaluate change requests, and deploy solutions to issues as they arise.
• Support team members and clients in application changes.
• Track and resolve issues, initiating corrective actions as needed.
• Lead Change Advisory Board meetings to manage the application release process.
• Provide progress updates to the Business Applications Manager.
• Establish and manage relationships with customer business and project stakeholders.
• Escalate issues to management when additional help or resources are required.
• Complete other tasks as required by management.

QUALIFICATIONS
• 3-5 years’ experience working with clinical teams to develop and implement application changes
• 2-4 years’ experience documenting business requirements and articulating those requirements to I.T. professionals or implementing requirements as citizen developer using low-code Microsoft products
• 1-2 years’ experience working with Microsoft Dynamics CRM 365, and Microsoft Customer Insights or other marketing platform (HubSpot, SF Marketing Cloud, MailChip, Survey Monkey)
• Understanding of basic SQL or entity-relationships
• Experience working with Microsoft SharePoint, Project, Excel, PowerPoint
• Bachelors or College Diploma, Business Analysis experience, or equivalent work experience.
• Experience in healthcare project implementations and specialty pharmaceuticals is an asset
• Experience with Use case diagramming, workflow and business analysis documentation
• Experience with and an understanding a variety of roles within Patient Support programs, Specialty pharmacy, Reimbursement services also an asset
• Nice to have – basic knowledge of JavaScript, CSS and HTML.
• Ability to work independently or within a team environment.
• Strong communication, collaboration and problem-solving skills
• Ability to handle difficult situations with diplomacy and urgency
• Client Focused, with a drive for continuous improvement
• Understanding of broader Microsoft stack and how to leverage to create solutions

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individual's purpose, potential and wellbeing.

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.

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More about this job

Responsibilities

The Senior Business Analyst is responsible for capturing business requirements, managing project deliverables, and designing patient journey orchestration solutions using Microsoft Customer Insights. They act as the primary liaison between business stakeholders and IT to ensure system configurations, testing, and operational support are effectively executed.

Requirements

Candidates must have 3-5 years of experience in clinical application development and 2-4 years of experience in business requirements documentation. Proficiency in Microsoft Dynamics CRM 365, Customer Insights, and a bachelor's degree or equivalent experience are required.

Skills

Business Analysis
Microsoft Customer Insights
Microsoft Dynamics CRM 365
Requirements Gathering
Project Management
Data Integration
SQL
Process Automation
User Acceptance Testing
Stakeholder Management
Change Management
Microsoft SharePoint
Microsoft Project
Workflow Diagramming
Patient Support Programs
Troubleshooting

Visa sponsorship

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Keywords

Business Analyst
Microsoft Customer Insights
Microsoft Dynamics CRM 365
Patient Support Programs
Specialty Pharmacy
Requirements Gathering
Project Coordination
User Acceptance Testing
SQL
SharePoint
Change Advisory Board
Process Automation
Data Integration
Healthcare
Pharmaceuticals
Workflow Diagramming
JavaScript
CSS
HTML
Low-code
Business Analysis
Stakeholder Management
System Configuration
Release Management
Operational Support
Compliance
Audit
Marketing Platforms
Project Management

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