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Added 2 mins ago
EG
Route Supervisor
Emterra Group
Woodstock, ON
- Full-time
…require reasonable accommodation may speak directly with our Human Resources Department. Reasonable accommodations will be assessed on a case-by-case basis. All qualified applicants will…
Added 2 mins ago
LV
MANAGER-EN
La Vie En Rose
Peterborough, ON
- Full-time
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 2 mins ago
S+
Mechanical Project Manager (BAIG)
Smith + Andersen
Toronto, ON
- Full-time
Join Smith + Andersen as a Mechanical Project Manager in the BAIG (Building Assessment and Improvements Group) team at our Toronto office and take meaningful ownership of projects from…
Added 2 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Burlington, ON
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 2 mins ago
SM
Graduate Program Manager – Sobey School of Business, Professional Programs (Temporary)
Saint Mary's University
Halifax, NS
- Full-time
…currently looking to fill the position of Graduate Program Manager to join our Sobey School of Business, Professional Programs…
Added 2 mins ago
TI
Heavy Civil Superintendent - Central Ontario
Technopref Industries Inc.
Peterborough, ON
- Full-time
Determine manpower requirements and communicate hiring needs to the Human Resources
Added 4 mins ago
BM
Key Holder - Kitchener
Brand Momentum
Kitchener, ON
- $18.7 CAD / hour
- Part-time
…Accommodation is available upon request. Please contact our Human Resources department for more…
Added 4 mins ago
C
Senior Product Manager
Caribou
Remote, Canada
- $150,000 to $180,000 CAD / year
- Full-time
- Remote
We're looking for an experienced, hands-on Senior Product Manager who can hit the ground running, take ownership of complex problems, and turn ideas into impactful products.
Added 4 mins ago
HI
Account Manager, Employee Benefits and Retirement
HUB International
Brantford, ON · Toronto, ON · Oakville, ON · Markham, ON · St. Catharines, ON
- Full-time
Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.
Added 4 mins ago
W
Senior Client Manager
WTW
Toronto, ON
- Full-time
…with other experienced insurance professionals and with the resources of a global powerhouse in the risk management, brokerage and consulting environment is the challenge you seek this is…
Added 4 mins ago
Manager - Technology Strategy & Transformation - Montreal
EY
Montreal, QC
As a Manager within our Technology Strategy & Transformation practice, you will lead complex business and technology transformation initiatives. You will help clients mobilize programs,…
Added 4 mins ago
Tax - Global Mobility - Manager
EY
Toronto, ON · ON · Waterloo, ON
As a Manager within our Mobility – Expatriate Tax team, you will lead the delivery of cross‑border tax services for globally mobile employees, executives, and their employers. You will…
Added 4 mins ago
OC
Senior Analyst, Coupa
Optis Consulting
Vancouver, BC
- Full-time
by the project manager (developing the client action plan,
Added 19 mins ago
SM
Identity and Security Automation Specialist – Enterprise Information Technology (EIT)
Saint Mary's University
Halifax, NS
- Full-time
Under the direction of the Manager, Systems and Cybersecurity, the Identity and Security Automation Specialist will:
Added 19 mins ago
C
Bilingual Specialist Talent Acquisition (12-month contract)
CN
AB · Edmonton, AB
- Contract
Collaborate and share knowledge and best practices with the Talent Acquisition and Human Resources (HR) teams
Added 19 mins ago
VC
Journeyperson Electrician (Substation Construction)
Valard Construction
AB · Edmonton, AB
- Full-time
Reporting to the Construction Manager, we are seeking an experienced electrician to Lead and participate in the construction of medium and high voltage electrical systems within a…
Added 19 mins ago
VC
Project Controller
Valard Construction
Port Hawkesbury, NS
- Full-time
Reporting to the Manager, Business Performance, we are seeking an experienced construction accounting professional to serve as a key financial partner to divisional and project leadership.…
Added 20 mins ago
Environ & Safety Lead
Owens Corning
Chilliwack, BC
We are seeking an Environmental, Health and Safety Lead (Manager) to join our Safety Department and Leadership Team at our high‑volume Interior Door Manufacturing Facility in beautiful…
Added 20 mins ago
S
Recruitment Coordinator
SGS
Calgary, AB
- Full-time
…and assistance to the TSS Technical Recruiters and Operations manager on ad hoc…
Added 20 mins ago
SD
Cashier Manager, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Hanover, ON
- Part-time
The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store…
Added 20 mins ago
S
Lead Hand II
Septodont
Cambridge, ON
- Full-time
Coordinates shift changeover to ensure machinery and human resources are optimal. Reports any deficiencies in machinery, materials or human resources immediately to shift supervisor for…
Added 32 mins ago
MS
Director of Indigenous Relations (Full-time)
Main Street Project Inc.
Winnipeg, MB
- Full-time
Work with Human Resources to review and adapt hiring practices and polices to ensure MSP is hiring and supporting more Indigenous employees and developing appropriate supports for all MSP…
Added 32 mins ago
VC
Project Controller
Valard Construction
Calgary, AB
- Full-time
Reporting to the Manager, Business Performance, we are seeking an experienced construction accounting professional to serve as a key financial partner to divisional and project leadership.…
Added 34 mins ago
B
Baffinland Community Liaison Officer (BCLO) & Training Officer
Baffinland
Clyde River, NU
- Full-time
…Report to the Community and Strategic Development’s Assistant Manager to assist in providing information to the community, conducting and coordinating various community meetings, assist in…
Added 34 mins ago
A
Senior Product Manager
Ashby
Canada
- Full-time
…suited for. We’re also advertising this opening as Staff Product Manager. Both titles describe the same position; please apply once using the title that best reflects your…

Bayshore

Senior Business Analyst

Mississauga, ON, Canada

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Job details

Posting language: English
Posted: Sep 28, 2026

Original job description

JOB SUMMARY
The Bayshore Specialty (BSRx), Senior Business Analyst is responsible for the overall capturing of business requirements as it relates to BSRx application operational change requests, as well as planning, managing and delivering projects with our customer departments within BSRx . The Senior Business Analyst will focus on understanding strategic goals and operational requirements in order to build patient journey orchestration solutions using Microsoft Customer Insights.

This person acts as the business matter expert and liaises with BSRx, and Bayshore Information Technology group to ensure release deliverables are met. The Senior Business Analyst will leverage their critical thinking and troubleshooting investigation skills to business test new application functionality and solve operational application issues.

The Senior Business Analyst is responsible for system configurations and maintaining InfoBay program documentation.

As well, the Senior Business Analyst acts as the business project lead and business representative on specific BSRx IT related projects to perform requirements gathering and sign off, project coordination of activities, timelines and scope creep, and the coordination of business resources required to complete user acceptance testing.

DUTIES AND RESPONSIBILITIES
• Gather, analyze, and map business requirements from stakeholders to understand their needs and objectives.
• Design, develop, and implement customer journey orchestration using Microsoft Customer Insights.
• Collaborate with marketing, IT, and other departments to ensure alignment with business goals.
• Segment customers for targeted marketing campaigns and provide a unified view of each customer by integrating data from various sources.
• Ensure robust security features to protect sensitive customer data.
• Map and automate processes using the Customer Insights platform, reducing manual intervention.
• Manage patient communication preferences, track consent, and improve compliance and audit processes.
• Create and execute test scripts for new application functionality and solve operational issues.
• Validate and test application changes, providing feedback to stakeholders and IT developers.
• Document application changes, training guides, work instructions, and release notes to support application validation.
• Act as a business point of contact for level 1 application support and manage escalations to IT.
• Collaborate with IT to ensure projects are completed on time and within scope.
• Manage risks, evaluate change requests, and deploy solutions to issues as they arise.
• Support team members and clients in application changes.
• Track and resolve issues, initiating corrective actions as needed.
• Lead Change Advisory Board meetings to manage the application release process.
• Provide progress updates to the Business Applications Manager.
• Establish and manage relationships with customer business and project stakeholders.
• Escalate issues to management when additional help or resources are required.
• Complete other tasks as required by management.

QUALIFICATIONS
• 3-5 years’ experience working with clinical teams to develop and implement application changes
• 2-4 years’ experience documenting business requirements and articulating those requirements to I.T. professionals or implementing requirements as citizen developer using low-code Microsoft products
• 1-2 years’ experience working with Microsoft Dynamics CRM 365, and Microsoft Customer Insights or other marketing platform (HubSpot, SF Marketing Cloud, MailChip, Survey Monkey)
• Understanding of basic SQL or entity-relationships
• Experience working with Microsoft SharePoint, Project, Excel, PowerPoint
• Bachelors or College Diploma, Business Analysis experience, or equivalent work experience.
• Experience in healthcare project implementations and specialty pharmaceuticals is an asset
• Experience with Use case diagramming, workflow and business analysis documentation
• Experience with and an understanding a variety of roles within Patient Support programs, Specialty pharmacy, Reimbursement services also an asset
• Nice to have – basic knowledge of JavaScript, CSS and HTML.
• Ability to work independently or within a team environment.
• Strong communication, collaboration and problem-solving skills
• Ability to handle difficult situations with diplomacy and urgency
• Client Focused, with a drive for continuous improvement
• Understanding of broader Microsoft stack and how to leverage to create solutions

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individual's purpose, potential and wellbeing.

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.

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More about this job

Responsibilities

The Senior Business Analyst is responsible for capturing business requirements, managing project deliverables, and designing patient journey orchestration solutions using Microsoft Customer Insights. They act as the primary liaison between business stakeholders and IT to ensure system configurations, testing, and operational support are effectively executed.

Requirements

Candidates must have 3-5 years of experience in clinical application development and 2-4 years of experience in business requirements documentation. Proficiency in Microsoft Dynamics CRM 365, Customer Insights, and a bachelor's degree or equivalent experience are required.

Skills

Business Analysis
Microsoft Customer Insights
Microsoft Dynamics CRM 365
Requirements Gathering
Project Management
Data Integration
SQL
Process Automation
User Acceptance Testing
Stakeholder Management
Change Management
Microsoft SharePoint
Microsoft Project
Workflow Diagramming
Patient Support Programs
Troubleshooting

Visa sponsorship

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Keywords

Business Analyst
Microsoft Customer Insights
Microsoft Dynamics CRM 365
Patient Support Programs
Specialty Pharmacy
Requirements Gathering
Project Coordination
User Acceptance Testing
SQL
SharePoint
Change Advisory Board
Process Automation
Data Integration
Healthcare
Pharmaceuticals
Workflow Diagramming
JavaScript
CSS
HTML
Low-code
Business Analysis
Stakeholder Management
System Configuration
Release Management
Operational Support
Compliance
Audit
Marketing Platforms
Project Management

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