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Added 11 mins ago
Transportation Analyst
Ryder Supply Chain Solutions
London, ON · CAN - London ON Green Valley Rd
Full-time
The Transportation Analyst is responsible for managing Transportation Management business processes (i.e. procurement, Freight Bill Audit & Payment, Shipment Planning & Execution) to ensure…
Added 11 mins ago
Team Lead, Accounts Receivable
KARL STORZ
Mississauga, ON
…customers to improve cash flow, reduce overdue balances, and drive process…
Added 11 mins ago
Supply Chain Analyst - THD Order Management
TTI, Inc.
Toronto, ON
Full-time
The Supply Chain Analyst – THD Order Management is responsible for maintaining orders as well as ensuring order accuracy and on-time fulfillment.
Added 25 mins ago
Loan Administrator / Loan Operations Analyst
Astek
Montreal, QC
Full-time
Added 25 mins ago
PLM Functional Analyst
Capgemini Engineering
Montreal, QC
Full-time
Join a high-impact team transforming product lifecycle management for leading global organizations. As a PLM Functional Analyst, you will play a critical role in evaluating, designing, and…
Added 25 mins ago
Senior Analyst – SailPoint
Tata Consultancy Services
Toronto, ON
$90,000 to $120,000 CAD / year
Full-time
Identify automation and process improvement opportunities to enhance operational efficiency.
Added 25 mins ago
Inventory Control Analyst
Rexall Care Network
Mississauga, ON
Full-time
Support process improvement initiatives that enhance inventory controls, reporting efficiency, data integrity, and operational effectiveness.
Added 25 mins ago
GPT/Prompt Engineer
Quantum World Technologies Inc.
Toronto, ON
Temporary
We are looking for an AI Business Analyst / Prompt Engineer with experience in Generative AI, Large Language Models (LLMs), and business process improvement. The ideal candidate will have…
Added 26 mins ago
PLM Functional Analyst
Capgemini
Montreal, QC
Join a high-impact team transforming product lifecycle management for leading global organizations. As a PLM Functional Analyst, you will play a critical role in evaluating, designing, and…
Added 26 mins ago
PLM Functional Analyst
Capgemini
Montreal, QC
Join a high-impact team transforming product lifecycle management for leading global organizations. As a PLM Functional Analyst, you will play a critical role in evaluating, designing, and…
Added 26 mins ago
HRIS Analyst (Payroll, Absence & Time Tracking)
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
Full-time
Reporting to the Senior Manager, HRIS, the HRIS Analyst (Payroll, Absence & Time Tracking) will support the ongoing configuration, enhancement and optimization of Workday Payroll, Absence…
Added 26 mins ago
HRIS Analyst (HCM, Recruitment & Learning)
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
Full-time
Reporting to the Senior Manager, HRIS, the HR Systems Analyst, Workday (HCM, Recruitment & Learning) will be responsible for configuring, enhancing and optimizing Workday Core HCM,…
Added 26 mins ago
Sr. Compliance Analyst
Open Text Corporation
Mississauga, ON
Drive control automation and support process improvement in the delivery of OpenText’s Compliance portfolio.
Added 39 mins ago
Transportation Analyst
Ryder System, Inc.
London, ON
Full-time
The Transportation Analyst is responsible for managing Transportation Management business processes (i.e. procurement, Freight Bill Audit & Payment, Shipment Planning & Execution) to ensure…
Added 39 mins ago
French-Speaking Business Analyst, Banking and ECM (35829)
Myticas Consulting
Montreal, QC
Contract
Support Agile delivery and continuous process improvement.
Added 39 mins ago
IT - Technical Support Analyst III #26-24851
US Tech Solutions
Toronto, ON
$36 to $38 USD / hour
Contract
We are seeking an experienced IT Analyst IV - Technical Support professional with a strong background in IT Process Management and Change Enablement.
Added 39 mins ago
PLM Functional Analyst
Capgemini Engineering
Montreal, QC
Full-time
Join a high-impact team transforming product lifecycle management for leading global organizations. As a PLM Functional Analyst, you will play a critical role in evaluating, designing, and…
Added 39 mins ago
PLM Funktional Analyst
Capgemini Engineering
Mirabel, QC
Full-time
Join a high-impact team transforming product lifecycle management for leading global organizations. As a PLM Functional Analyst, you will play a critical role in evaluating, designing, and…
Added 41 mins ago
Accounts Payable Analyst
Grote Industries
Waterloo, ON
Position: Accounts Payable Analyst & Administrative Support Specialist
Added 1 hour ago
RPA Business Systems Analyst
Apptoza Inc.
Toronto, ON
Contract
Job Title: RPA Business Systems Analyst (BSA)
Added 1 hour ago
Senior FP & A Analyst
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Toronto, ON · Greater Toronto Area, Canada
Full-time
We have an exciting opportunity for a Senior Financial Planning & Analysis Analyst to join our finance team reporting to the VP Finance/CFO.
Added 1 hour ago
Business Analyst Student - (12 months) - Winter Term 2027
Canadian Tire Corporation
Mississauga, ON
Full-time
…potential. Our culture emphasizes learning from others, continuous improvement, agility, growth, and innovation, and we are invested in building a talented, diverse workforce for the future…
Added 1 hour ago
Senior IAM & Cyber Assurance Analyst
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…delivering investment excellence. As a Senior Information Security Analyst, IAM & Third-Party Assurance, you will play a key role in strengthening AIMCo's Identity and Access Management…
Added 1 hour ago
Intelligence Analyst, Investigations
CIRO / OCRI
Toronto, ON · Montreal, QC · AB · Vancouver, BC · Calgary, AB
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The Intelligence Analyst is responsible for conducting open-source intelligence (OSINT) investigations to support CIRO’s Enforcement activities. The role goes beyond data collection to…
Added 1 hour ago
Financial Analyst, AR and Revenue (Contract)
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Toronto, ON
Contract
We are looking for a talented and committed individual to join us as Financial Analyst (AR and Revenue) to support the government’s efforts to protect the environment and advance a new…

Bayshore

Senior Business Analyst

Mississauga, ON, Canada

Posting language: English
Posted: Sep 28, 2026

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Original job description

JOB SUMMARY
The Bayshore Specialty (BSRx), Senior Business Analyst is responsible for the overall capturing of business requirements as it relates to BSRx application operational change requests, as well as planning, managing and delivering projects with our customer departments within BSRx . The Senior Business Analyst will focus on understanding strategic goals and operational requirements in order to build patient journey orchestration solutions using Microsoft Customer Insights.

This person acts as the business matter expert and liaises with BSRx, and Bayshore Information Technology group to ensure release deliverables are met. The Senior Business Analyst will leverage their critical thinking and troubleshooting investigation skills to business test new application functionality and solve operational application issues.

The Senior Business Analyst is responsible for system configurations and maintaining InfoBay program documentation.

As well, the Senior Business Analyst acts as the business project lead and business representative on specific BSRx IT related projects to perform requirements gathering and sign off, project coordination of activities, timelines and scope creep, and the coordination of business resources required to complete user acceptance testing.

DUTIES AND RESPONSIBILITIES
• Gather, analyze, and map business requirements from stakeholders to understand their needs and objectives.
• Design, develop, and implement customer journey orchestration using Microsoft Customer Insights.
• Collaborate with marketing, IT, and other departments to ensure alignment with business goals.
• Segment customers for targeted marketing campaigns and provide a unified view of each customer by integrating data from various sources.
• Ensure robust security features to protect sensitive customer data.
• Map and automate processes using the Customer Insights platform, reducing manual intervention.
• Manage patient communication preferences, track consent, and improve compliance and audit processes.
• Create and execute test scripts for new application functionality and solve operational issues.
• Validate and test application changes, providing feedback to stakeholders and IT developers.
• Document application changes, training guides, work instructions, and release notes to support application validation.
• Act as a business point of contact for level 1 application support and manage escalations to IT.
• Collaborate with IT to ensure projects are completed on time and within scope.
• Manage risks, evaluate change requests, and deploy solutions to issues as they arise.
• Support team members and clients in application changes.
• Track and resolve issues, initiating corrective actions as needed.
• Lead Change Advisory Board meetings to manage the application release process.
• Provide progress updates to the Business Applications Manager.
• Establish and manage relationships with customer business and project stakeholders.
• Escalate issues to management when additional help or resources are required.
• Complete other tasks as required by management.

QUALIFICATIONS
• 3-5 years’ experience working with clinical teams to develop and implement application changes
• 2-4 years’ experience documenting business requirements and articulating those requirements to I.T. professionals or implementing requirements as citizen developer using low-code Microsoft products
• 1-2 years’ experience working with Microsoft Dynamics CRM 365, and Microsoft Customer Insights or other marketing platform (HubSpot, SF Marketing Cloud, MailChip, Survey Monkey)
• Understanding of basic SQL or entity-relationships
• Experience working with Microsoft SharePoint, Project, Excel, PowerPoint
• Bachelors or College Diploma, Business Analysis experience, or equivalent work experience.
• Experience in healthcare project implementations and specialty pharmaceuticals is an asset
• Experience with Use case diagramming, workflow and business analysis documentation
• Experience with and an understanding a variety of roles within Patient Support programs, Specialty pharmacy, Reimbursement services also an asset
• Nice to have – basic knowledge of JavaScript, CSS and HTML.
• Ability to work independently or within a team environment.
• Strong communication, collaboration and problem-solving skills
• Ability to handle difficult situations with diplomacy and urgency
• Client Focused, with a drive for continuous improvement
• Understanding of broader Microsoft stack and how to leverage to create solutions

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individual's purpose, potential and wellbeing.

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.

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More about this job

Responsibilities

The Senior Business Analyst is responsible for capturing business requirements, managing project deliverables, and designing patient journey orchestration solutions using Microsoft Customer Insights. They act as the primary liaison between business stakeholders and IT to ensure system configurations, testing, and operational support are effectively executed.

Requirements

Candidates must have 3-5 years of experience in clinical application development and 2-4 years of experience in business requirements documentation. Proficiency in Microsoft Dynamics CRM 365, Customer Insights, and a bachelor's degree or equivalent experience are required.

Skills

Business Analysis
Microsoft Customer Insights
Microsoft Dynamics CRM 365
Requirements Gathering
Project Management
Data Integration
SQL
Process Automation
User Acceptance Testing
Stakeholder Management
Change Management
Microsoft SharePoint
Microsoft Project
Workflow Diagramming
Patient Support Programs
Troubleshooting

Visa sponsorship

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Keywords

Business Analyst
Microsoft Customer Insights
Microsoft Dynamics CRM 365
Patient Support Programs
Specialty Pharmacy
Requirements Gathering
Project Coordination
User Acceptance Testing
SQL
SharePoint
Change Advisory Board
Process Automation
Data Integration
Healthcare
Pharmaceuticals
Workflow Diagramming
JavaScript
CSS
HTML
Low-code
Business Analysis
Stakeholder Management
System Configuration
Release Management
Operational Support
Compliance
Audit
Marketing Platforms
Project Management

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