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Added 2 mins ago
Lead Electrician
Eclipse Automation
Cambridge, ON
Full-time
Eclipse Automation delivers cutting-edge custom automated manufacturing solutions across multiple industries. We combine advanced automation expertise with digital innovation to create…
Added 2 mins ago
Demand Generation Manager
MAVAN
Toronto, ON
Contract
We are looking for a Demand Generation Manager to develop the strategy and architect our program - from awareness to nurture, activation, and upsell. You'll partner with an agency to manage…
Added 3 mins ago
Manager, Portfolio Analytics & Insights
Scotiabank
Toronto, ON
The Manager, Portfolio Analytics & Insights is responsible for delivering high-quality portfolio monitoring, analytics, and insights for the Unsecured Lending portfolio.
Added 3 mins ago
Solution Integration Manager
KPMG
Vancouver, BC · Halifax, NS · Calgary, AB · ON · Toronto, Ontario
Full-time
We are seeking a Solution Integration Manager to help shape major client opportunities by bringing together business, technology, delivery, and leadership teams to develop integrated,…
Added 3 mins ago
Technical Program Management Analyst, Launch Program 2027 – Vancouver - Canada
Mastercard
Vancouver, BC
Full-time
-Work independently or support another TPM (Technical Program Manager) in the planning, execution, and delivery of technology, product, and customer success initiatives from inception…
Added 3 mins ago
Building Operator
JLL
Toronto, ON
Full-time
Reporting to: Operations Manager Business Line: Property & Asset Management (PAM), JLL Canada
Added 3 mins ago
Personal Lines Account Manager, Retail
HUB International
Leamington, ON
Full-time
Join HUB as an Account Manager, Personal Lines Insurance
Added 3 mins ago
Commercial Lines Account Manager, SME
HUB International
Toronto, ON
Full-time
HUB continues to grow and is seeking a dynamic Commercial Lines Account Manager, SME. In this role, you will manage an assigned book of business and ensure client satisfaction. This is an…
Added 19 mins ago
Home Support Worker (Housekeeping) - Toronto
CBI Home Health
Toronto, ON
Part-time
Comprehensive benefits package including Group RRSP, Retirement Savings Program, extended medical and dental coverage
Added 19 mins ago
Intermediate Energy Efficiency Engineer – Buildings
CIMA+
Ottawa, ON
$68,960 to $94,820 CAD / year
Full-time
Review building automation system sequences and operating strategies and develop recommendations to improve equipment scheduling, setpoints, reset strategies, ventilation, temperature…
Added 19 mins ago
Senior Energy Efficiency Engineer – Buildings
CIMA+
Ottawa, ON
$97,360 to $133,870 CAD / year
Full-time
Review building automation system sequences and operating strategies and develop recommendations to improve equipment scheduling, setpoints, reset strategies, ventilation, temperature…
Added 33 mins ago
Electrical Apprentice – Technical Representative
Team Power Solutions
Regina, SK
Full-time
At Team Power Solutions (TPS), we are an industry leader in Power, Automation & Controls, delivering innovative solutions across engineering, manufacturing, electrical services,…
Added 33 mins ago
Senior Manager, Talent Acquisition
Allegis Global Solutions
Mississauga, ON
Full-time
As the Senior Manager, Talent Acquisition, North America & EMEA, you’ll lead the teams responsible for attracting and hiring talent across two of our largest and most diverse regions. But…
Added 33 mins ago
Security Program Manager
Tata Consultancy Services
Toronto, ON
$100,000 to $120,000 CAD / year
Full-time
Security Technical Program Manager to lead and coordinate cybersecurity research, engineering, product evaluation, and emerging-technology initiatives from research hypothesis through…
Added 33 mins ago
Building Automation Technician
I8IS - Infiniti Software Solutions
Quebec, QC
Full-time
Program controllers, prepare servers, and create graphical user interfaces for automation systems.
Added 33 mins ago
Marketing Operations Manager
MAVAN
Toronto, ON
$120,000 CAD / year
Contract
We are looking for a Marketing Operations Manager to join the Lyft Business marketing team in Toronto. This person owns campaign deployment inside our marketing systems, taking requests…
Added 33 mins ago
Production Control Analyst - EDP Operations Technician 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Experience with Automic Workload Automation Application Manager (Appworx) scheduling package
Added 34 mins ago
Manager, Corporate FP&A
Questrade Financial Group
Toronto, ON
We’re looking for our next Manager Corporate FP&A. Could It Be You?
Added 34 mins ago
Lead Electrician
Eclipse Automation
Cambridge, ON
Eclipse Automation delivers cutting-edge custom automated manufacturing solutions across multiple industries. We combine advanced automation expertise with digital innovation to create…
Added 49 mins ago
Accounting Manager
AIP Connect
Mississauga, ON
Full-time
The Accounting Manager will play a key role in developing and mentoring the accounting team, improving accounting processes, implementing technology and automation initiatives, and…
Added 49 mins ago
Automation Engineer
Mattr
Calgary, AB
Reporting to the Manager, Manufacturing Technology and Automation Group, the Automation Engineer will collaborate with internal teams and external integrators to achieve project objectives.…
Added 1 hour ago
Consulting Manager – Business Systems Analyst (BFSI Payments)
Cognizant
Toronto, ON
$81,000 to $128,000 CAD / year
Full-time
As a Manager, Consulting – Business Systems Analyst (BFSI Payments), you will play a critical role in bridging our client's financial institution payments business teams and technology…
Added 1 hour ago
Pharmacy Informatics Specialist Clinical Applications
St. Michael's Hospital
Toronto, ON
Temporary
Pharmacy Informatics can be defined as the use and integration of data, information, knowledge, technology and automation in the medication use process for the purpose of improving health…
Added 1 hour ago
Manager, Marketing Growth & Automation
Mitsubishi Motor Sales of Canada, Inc.
Mississauga, ON
$85,000 to $100,000 CAD / year
Full-time
The Manager, Marketing Growth & Automation is responsible for driving business growth through the strategic oversight of three distinct specialist functions:
Added 1 hour ago
Intermediate Energy Efficiency Engineer – Buildings
CIMA+
Ottawa, ON
$68,960 to $94,820 CAD / year
Full-time
Review building automation system sequences and operating strategies and develop recommendations to improve equipment scheduling, setpoints, reset strategies, ventilation, temperature…

Bayshore

Senior Business Analyst

Mississauga, ON, Canada

Posting language: English
Posted: Sep 28, 2026

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Original job description

JOB SUMMARY
The Bayshore Specialty (BSRx), Senior Business Analyst is responsible for the overall capturing of business requirements as it relates to BSRx application operational change requests, as well as planning, managing and delivering projects with our customer departments within BSRx . The Senior Business Analyst will focus on understanding strategic goals and operational requirements in order to build patient journey orchestration solutions using Microsoft Customer Insights.

This person acts as the business matter expert and liaises with BSRx, and Bayshore Information Technology group to ensure release deliverables are met. The Senior Business Analyst will leverage their critical thinking and troubleshooting investigation skills to business test new application functionality and solve operational application issues.

The Senior Business Analyst is responsible for system configurations and maintaining InfoBay program documentation.

As well, the Senior Business Analyst acts as the business project lead and business representative on specific BSRx IT related projects to perform requirements gathering and sign off, project coordination of activities, timelines and scope creep, and the coordination of business resources required to complete user acceptance testing.

DUTIES AND RESPONSIBILITIES
• Gather, analyze, and map business requirements from stakeholders to understand their needs and objectives.
• Design, develop, and implement customer journey orchestration using Microsoft Customer Insights.
• Collaborate with marketing, IT, and other departments to ensure alignment with business goals.
• Segment customers for targeted marketing campaigns and provide a unified view of each customer by integrating data from various sources.
• Ensure robust security features to protect sensitive customer data.
• Map and automate processes using the Customer Insights platform, reducing manual intervention.
• Manage patient communication preferences, track consent, and improve compliance and audit processes.
• Create and execute test scripts for new application functionality and solve operational issues.
• Validate and test application changes, providing feedback to stakeholders and IT developers.
• Document application changes, training guides, work instructions, and release notes to support application validation.
• Act as a business point of contact for level 1 application support and manage escalations to IT.
• Collaborate with IT to ensure projects are completed on time and within scope.
• Manage risks, evaluate change requests, and deploy solutions to issues as they arise.
• Support team members and clients in application changes.
• Track and resolve issues, initiating corrective actions as needed.
• Lead Change Advisory Board meetings to manage the application release process.
• Provide progress updates to the Business Applications Manager.
• Establish and manage relationships with customer business and project stakeholders.
• Escalate issues to management when additional help or resources are required.
• Complete other tasks as required by management.

QUALIFICATIONS
• 3-5 years’ experience working with clinical teams to develop and implement application changes
• 2-4 years’ experience documenting business requirements and articulating those requirements to I.T. professionals or implementing requirements as citizen developer using low-code Microsoft products
• 1-2 years’ experience working with Microsoft Dynamics CRM 365, and Microsoft Customer Insights or other marketing platform (HubSpot, SF Marketing Cloud, MailChip, Survey Monkey)
• Understanding of basic SQL or entity-relationships
• Experience working with Microsoft SharePoint, Project, Excel, PowerPoint
• Bachelors or College Diploma, Business Analysis experience, or equivalent work experience.
• Experience in healthcare project implementations and specialty pharmaceuticals is an asset
• Experience with Use case diagramming, workflow and business analysis documentation
• Experience with and an understanding a variety of roles within Patient Support programs, Specialty pharmacy, Reimbursement services also an asset
• Nice to have – basic knowledge of JavaScript, CSS and HTML.
• Ability to work independently or within a team environment.
• Strong communication, collaboration and problem-solving skills
• Ability to handle difficult situations with diplomacy and urgency
• Client Focused, with a drive for continuous improvement
• Understanding of broader Microsoft stack and how to leverage to create solutions

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individual's purpose, potential and wellbeing.

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.

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More about this job

Responsibilities

The Senior Business Analyst is responsible for capturing business requirements, managing project deliverables, and designing patient journey orchestration solutions using Microsoft Customer Insights. They act as the primary liaison between business stakeholders and IT to ensure system configurations, testing, and operational support are effectively executed.

Requirements

Candidates must have 3-5 years of experience in clinical application development and 2-4 years of experience in business requirements documentation. Proficiency in Microsoft Dynamics CRM 365, Customer Insights, and a bachelor's degree or equivalent experience are required.

Skills

Business Analysis
Microsoft Customer Insights
Microsoft Dynamics CRM 365
Requirements Gathering
Project Management
Data Integration
SQL
Process Automation
User Acceptance Testing
Stakeholder Management
Change Management
Microsoft SharePoint
Microsoft Project
Workflow Diagramming
Patient Support Programs
Troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Microsoft Customer Insights
Microsoft Dynamics CRM 365
Patient Support Programs
Specialty Pharmacy
Requirements Gathering
Project Coordination
User Acceptance Testing
SQL
SharePoint
Change Advisory Board
Process Automation
Data Integration
Healthcare
Pharmaceuticals
Workflow Diagramming
JavaScript
CSS
HTML
Low-code
Business Analysis
Stakeholder Management
System Configuration
Release Management
Operational Support
Compliance
Audit
Marketing Platforms
Project Management

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