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Added 2 mins ago
Manager, Human Resources (HR) Systems and Operations - Full Time - Markham Stouffville Hospital
Oak Valley Health
Markham, ON
Full-time
…operational effectiveness, data integrity, and the overall internal client experience. Working closely with HR Centres of Expertise and organizational leaders, the Manager identifies…
Added 2 mins ago
Project Manager - Western Canada
Siemens Healthineers
Calgary, AB · YYC M
Full-time
The project manager is responsible to independently lead and manage multiple projects of moderate to high complexity. They will work closely with sponsors, process owners and subject matter…
Added 2 mins ago
Senior Manager, Pricing Data & AI Enablement (6 Month Contract)
Dentons
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Edmonton, AB · Calgary, AB
Working within the Pricing & Legal Project Management function, this role will lead a focused initiative to identify, clean, enrich and structure matter data using a combination of…
Added 2 mins ago
Senior Strategist, Enterprise
BrainStation
Toronto, ON
This is transformation work, and at this level you will own significant parts of it. You will lead discovery, from the point of view on where a client stands and where they need to be, and…
Added 2 mins ago
Manager, Enterprise
BrainStation
Toronto, ON
This is transformation work, and you will be accountable for it. You will lead engagements end to end, own the client relationship day to day, set the strategic direction of the work, and…
Added 17 mins ago
Senior Electrical Engineer, Data Centers
AECOM
Markham, ON
$125,000 to $175,000 CAD / year
Full-time
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex…
Added 32 mins ago
Senior Electrical Technologist Testing and Commissioning and Project Management
BBA Consultants
AB · Edmonton, AB
Full-time
The BBA Field Services team is looking for new team members who thrive on technical challenges, enjoy problem-solving and are committed to exceeding client expectations.
Added 1 hour ago
Municipal Project Engineer/Manager
WSP
Calgary, AB
Build the Future With Us - As a Municipal Project Engineer/ Manager based in Calgary, you will step into a pivotal role where your municipal engineering expertise shapes the future of one…
Added 1 hour ago
Mechanical Engineer
Mott MacDonald
Toronto, ON
…in a professional environment with an established building services team where you will be offered the opportunity to work on an exciting range of projects, and to continue your…
Added 1 hour ago
Senior IT Systems Administrator (MSP)
Myriad Information Technology Solutions Inc. - Myriad Technologies
Chilliwack, BC
Full-time
Myriad Information Technology Solutions is an independently owned Managed Services Provider headquartered in Chilliwack, BC. We deliver managed IT services, cybersecurity, cloud solutions,…
Added 1 hour ago
Pharmacovigilance Manager
Rossi Recruitment
Mississauga, ON
$100,000 to $110,000 CAD / year
Full-time
Drive the agenda and lead PV meetings with pharmaceutical client (s), proactively discuss anyidentified trends, and provide solutions for continuous process improvements.
Added 1 hour ago
Senior Program Manager
Jack Morton Worldwide
Oakville, ON
Serve as the primary client contact for project execution and delivery. Lead development of proposals, scopes of work, and project schedules. Communicate scope, timelines, budgets, roles,…
Added 1 hour ago
Business Development Manager, Enterprise Wireless & Network Services
ArcLinx Technology
Vancouver, BC
$100,000 to $120,000 CAD / year
Full-time
As ArcLinx's first dedicated business development leader, you will own new client acquisition and strategic partnerships across our target markets. You will work closely with the founder,…
Added 2 hours ago
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
Full-time
Lead, manage and grow our Quebec P&C Actuarial Services team, including team development, client service delivery and business growth
Added 2 hours ago
Delivery Director
Iris Software Inc.
Toronto, ON · Greater Toronto Area, Canada
Full-time
Iris is seeking an experienced Leader to represent Iris and lead our delivery team on a client
Added 2 hours ago
Principal Geotechnical Engineer
AtkinsRéalis
Toronto, ON
Full-time
Lead and manage geotechnical projects in accordance with approved scopes of work, budgets, schedules, reporting requirements, and client agreements.
Added 2 hours ago
SAP FICO Manager (ERP Transformation)
Tarkett Sports
Toronto, ON
Full-time
…“Big Four” ou d’un partenaire SAP et souhaitez passer du côté client pour enfin influencer directement les décisions et l’architecture d’entreprise, c’est l’occasion idéale. Ce poste suit…
Added 2 hours ago
Geotechnical Project Manager
AtkinsRéalis
Ottawa, ON
Full-time
We are currently seeking a dynamic, growth-focused Geotechnical Project Manager (P.Eng.) to join our Geotechnical Practice in Ontario. This role is based out of Ottawa, ON or Vaughan, ON,…
Added 2 hours ago
Geotechnical Project Manager
AtkinsRéalis
Ottawa, ON
Full-time
We are currently seeking a dynamic, growth-focused Geotechnical Project Manager (P.Eng.) to join our Geotechnical Practice in Ontario. This role is based out of Ottawa, ON or Vaughan, ON,…
Added 2 hours ago
Principal Geotechnical Engineer
AtkinsRéalis
Toronto, ON
Full-time
Lead and manage geotechnical projects in accordance with approved scopes of work, budgets, schedules, reporting requirements, and client agreements.
Added 2 hours ago
Center Supervisor- Perm- Orillia/Huntsville
Serco
Orillia, ON
Full-time
Responsible to meet the Project Agreement KPIs at the DEC level.
Added 2 hours ago
Electrical Engineer P.Eng.
The JNE Group of Companies
Hamilton, ON
$63,000 to $101,000 CAD / year
Full-time
JNE Consulting is a progressive, multidisciplinary engineering services firm headquartered in Hamilton, Ontario, with offices in Pittsburgh, Pennsylvania, and Merrillville, Indiana. We…
Added 2 hours ago
SAP FICO Manager (ERP Transformation)
Tarkett Sports
Montreal, QC
Full-time
…“Big Four” ou d’un partenaire SAP et souhaitez passer du côté client pour enfin influencer directement les décisions et l’architecture d’entreprise, c’est l’occasion idéale. Ce poste suit…
Added 2 hours ago
Business Development & Partnerships Manager
House West Developments
Vancouver, BC
Full-time
…representation, development management, and construction management services. It supports projects from initial concept through to completion, providing strategic guidance and hands-on…
Added 2 hours ago
Environmental Project Coordinator – Hazardous Materials (Hazmat)
Stoakley-Stewart Consultants Ltd.
Waterloo, ON
Full-time
Our client is a well-established environmental consulting firm with a strong reputation for delivering hazardous building materials and environmental consulting services across Ontario. The…

Bayshore

Senior Business Analyst

Mississauga, ON, Canada

Posting language: English
Posted: Sep 28, 2026

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Original job description

JOB SUMMARY
The Bayshore Specialty (BSRx), Senior Business Analyst is responsible for the overall capturing of business requirements as it relates to BSRx application operational change requests, as well as planning, managing and delivering projects with our customer departments within BSRx . The Senior Business Analyst will focus on understanding strategic goals and operational requirements in order to build patient journey orchestration solutions using Microsoft Customer Insights.

This person acts as the business matter expert and liaises with BSRx, and Bayshore Information Technology group to ensure release deliverables are met. The Senior Business Analyst will leverage their critical thinking and troubleshooting investigation skills to business test new application functionality and solve operational application issues.

The Senior Business Analyst is responsible for system configurations and maintaining InfoBay program documentation.

As well, the Senior Business Analyst acts as the business project lead and business representative on specific BSRx IT related projects to perform requirements gathering and sign off, project coordination of activities, timelines and scope creep, and the coordination of business resources required to complete user acceptance testing.

DUTIES AND RESPONSIBILITIES
• Gather, analyze, and map business requirements from stakeholders to understand their needs and objectives.
• Design, develop, and implement customer journey orchestration using Microsoft Customer Insights.
• Collaborate with marketing, IT, and other departments to ensure alignment with business goals.
• Segment customers for targeted marketing campaigns and provide a unified view of each customer by integrating data from various sources.
• Ensure robust security features to protect sensitive customer data.
• Map and automate processes using the Customer Insights platform, reducing manual intervention.
• Manage patient communication preferences, track consent, and improve compliance and audit processes.
• Create and execute test scripts for new application functionality and solve operational issues.
• Validate and test application changes, providing feedback to stakeholders and IT developers.
• Document application changes, training guides, work instructions, and release notes to support application validation.
• Act as a business point of contact for level 1 application support and manage escalations to IT.
• Collaborate with IT to ensure projects are completed on time and within scope.
• Manage risks, evaluate change requests, and deploy solutions to issues as they arise.
• Support team members and clients in application changes.
• Track and resolve issues, initiating corrective actions as needed.
• Lead Change Advisory Board meetings to manage the application release process.
• Provide progress updates to the Business Applications Manager.
• Establish and manage relationships with customer business and project stakeholders.
• Escalate issues to management when additional help or resources are required.
• Complete other tasks as required by management.

QUALIFICATIONS
• 3-5 years’ experience working with clinical teams to develop and implement application changes
• 2-4 years’ experience documenting business requirements and articulating those requirements to I.T. professionals or implementing requirements as citizen developer using low-code Microsoft products
• 1-2 years’ experience working with Microsoft Dynamics CRM 365, and Microsoft Customer Insights or other marketing platform (HubSpot, SF Marketing Cloud, MailChip, Survey Monkey)
• Understanding of basic SQL or entity-relationships
• Experience working with Microsoft SharePoint, Project, Excel, PowerPoint
• Bachelors or College Diploma, Business Analysis experience, or equivalent work experience.
• Experience in healthcare project implementations and specialty pharmaceuticals is an asset
• Experience with Use case diagramming, workflow and business analysis documentation
• Experience with and an understanding a variety of roles within Patient Support programs, Specialty pharmacy, Reimbursement services also an asset
• Nice to have – basic knowledge of JavaScript, CSS and HTML.
• Ability to work independently or within a team environment.
• Strong communication, collaboration and problem-solving skills
• Ability to handle difficult situations with diplomacy and urgency
• Client Focused, with a drive for continuous improvement
• Understanding of broader Microsoft stack and how to leverage to create solutions

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individual's purpose, potential and wellbeing.

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.

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More about this job

Responsibilities

The Senior Business Analyst is responsible for capturing business requirements, managing project deliverables, and designing patient journey orchestration solutions using Microsoft Customer Insights. They act as the primary liaison between business stakeholders and IT to ensure system configurations, testing, and operational support are effectively executed.

Requirements

Candidates must have 3-5 years of experience in clinical application development and 2-4 years of experience in business requirements documentation. Proficiency in Microsoft Dynamics CRM 365, Customer Insights, and a bachelor's degree or equivalent experience are required.

Skills

Business Analysis
Microsoft Customer Insights
Microsoft Dynamics CRM 365
Requirements Gathering
Project Management
Data Integration
SQL
Process Automation
User Acceptance Testing
Stakeholder Management
Change Management
Microsoft SharePoint
Microsoft Project
Workflow Diagramming
Patient Support Programs
Troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Microsoft Customer Insights
Microsoft Dynamics CRM 365
Patient Support Programs
Specialty Pharmacy
Requirements Gathering
Project Coordination
User Acceptance Testing
SQL
SharePoint
Change Advisory Board
Process Automation
Data Integration
Healthcare
Pharmaceuticals
Workflow Diagramming
JavaScript
CSS
HTML
Low-code
Business Analysis
Stakeholder Management
System Configuration
Release Management
Operational Support
Compliance
Audit
Marketing Platforms
Project Management

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