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Added 7 mins ago
Machine Learning Systems and Infrastructure Developer
Siemens
Kitchener, ON
Full-time
We are seeking a Machine Learning Systems and Infrastructure Developer to build the training infrastructure and model rollout layer for Physical AI. This developer will provision and…
Added 7 mins ago
Finance Lead
Generis
Toronto, ON
Full-time
Excellent communication skills; comfortable presenting to senior executives and the Board.
Added 9 mins ago
St Staff R&D Engineer
Synopsys
Waterloo, ON
You will reduce technical debt and increase developer velocity by building frameworks that make the right thing the easy thing
Added 9 mins ago
Développeur.se sénior.e /Senior Full Stack Developer (Apex Legends)
Electronic Arts
Montreal, QC · Vancouver, BC
Respawn is looking for a Senior Fullstack Developer, AI and Tools to build and design various tooling for Apex Legends game and to explore opportunities enabling AI automation driven…
Added 9 mins ago
Full-Stack Software Engineer III
Electronic Arts
Vancouver, BC
As a Software Engineer on our team, you will report to the Senior Director of Engineering. You will collaborate with studios to develop internal tools that shape gameplay, progression, and…
Added 9 mins ago
Senior Technical Artist - EA SPORTS FC
Electronic Arts
Vancouver, BC
The Senior Technical Artist (Sr. TA) develops pipelines, workflows, and technological innovations used by content creators from the FC team. Reporting to our Director of Technical Art, they…
Added 9 mins ago
Site Reliability Engineer III
Electronic Arts
AB · Toronto, ON · Victoria, BC · Vancouver, BC · Edmonton, Alberta
…on-call incident response and triage. Your primary focus will be automation and continuous integration/delivery with an emphasis on solving operations issues using software. You will report…
Added 9 mins ago
Director, Compliance (Supervision and Monitoring)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
Enhance monitoring and supervision capabilities through automation and data-driven oversight to improve efficiency, consistency, and effectiveness
Added 9 mins ago
Product Owner
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
Full-time
Increase delivery speed and reduce implementation risk by leveraging tools and capabilities such as AI, automation and reusable solutions.
Added 9 mins ago
Senior Software Engineer (.Net)
Electronic Arts
Vancouver, BC
Leverage the cloud where appropriate,using automation, cloud computing and configuration as code
Added 9 mins ago
Artiste technique principal.e / Principal Technical Artist
Electronic Arts
Montreal, QC
Added 9 mins ago
Senior Motion Designer - American Football
Electronic Arts
Vancouver, BC
Senior Motion Designer II : Real-Time UI & Broadcast Motion
Added 9 mins ago
Développeur.se de logiciels sénior.e - Intégration du jeu et fiabilité de la capture / Senior Software Developer - Game Integration & Capture Reliability
Electronic Arts
Montreal, QC · Vancouver, BC
As a Senior Software Engineer, you will integrate EA's shared game-data capture technology into production game codebases and establish the systems that make instrumented title builds…
Added 9 mins ago
Senior Systems Engineer - Identity and Access Management
Electronic Arts
Vancouver, BC
We are looking for an experienced Senior Systems Engineer with deep expertise in both Identity & Access Management (IAM) and Windows Systems Administration to join our Identity Security…
Added 9 mins ago
Senior DevOps Engineer - PA145
ZoomInfo Technologies LLC
Toronto, ON
Develop and maintain automation scripts and tooling using Python to support DevOps processes.
Added 9 mins ago
Senior SDET Analyst
Citi
Mississauga, ON
Full-time
The Senior Development Engineer in Test is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth…
Added 9 mins ago
Director, R&D IT Operational Excellence
AstraZeneca
Mississauga, ON · Canada - Mississauga
Full-time
Partner with senior leaders within R&D IT to identify and assess operational inefficiencies, prioritize, drive process standardization and optimization, automation, and AI-enabled…
Added 22 mins ago
Senior Automation Engineer
Actalent
Ottawa, ON
$50 to $70 CAD / hour
Contract
This Automation Engineer role focuses on building Python-based test automation and infrastructure for a next-generation embedded platform supporting future vehicle technologies. You will…
Added 23 mins ago
Technical Team Leader
Societe Generale
Montreal, QC
Full-time
Strong experience as a hands-on Technical Lead or Senior developer, ideally in a banking or financial environment
Added 23 mins ago
Senior Systems / Cloud Engineer
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Working Title: Senior Systems / Cloud Engineer
Added 24 mins ago
Sales Development (SDR) Manager
Quadient
Markham, ON
$90,000 to $130,000 CAD / year
Full-time
…operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams…
Added 37 mins ago
Lead/Principal Enterprise Architect
isgSearch
Toronto, ON · Greater Toronto Area, Canada
Full-time
…including the integration of AI-driven capabilities and intelligent automation. This is an opportunity to influence executive-level decision-making, establish technology roadmaps, and help…
Added 37 mins ago
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
Full-time
…and financial priorities of Groupe médical Lacroix. Advise senior management on investments, risks, and key technological…
Added 37 mins ago
Senior DevOps Engineer - PA145
ZoomInfo
Toronto, ON
Full-time
Develop and maintain automation scripts and tooling using Python to support DevOps processes.
Added 37 mins ago
Lead Estimator
Synectics Inc.
Coquitlam, BC
$120,000 to $135,000 CAD / year
Full-time
We are seeking an experienced Senior/Lead Commercial Electrical Estimator with 10+ years of commercial electrical construction experience and a strong background in commercial tenant…

Bayshore

Senior Business Analyst

Mississauga, ON, Canada

Posting language: English
Posted: Sep 28, 2026

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Original job description

JOB SUMMARY
The Bayshore Specialty (BSRx), Senior Business Analyst is responsible for the overall capturing of business requirements as it relates to BSRx application operational change requests, as well as planning, managing and delivering projects with our customer departments within BSRx . The Senior Business Analyst will focus on understanding strategic goals and operational requirements in order to build patient journey orchestration solutions using Microsoft Customer Insights.

This person acts as the business matter expert and liaises with BSRx, and Bayshore Information Technology group to ensure release deliverables are met. The Senior Business Analyst will leverage their critical thinking and troubleshooting investigation skills to business test new application functionality and solve operational application issues.

The Senior Business Analyst is responsible for system configurations and maintaining InfoBay program documentation.

As well, the Senior Business Analyst acts as the business project lead and business representative on specific BSRx IT related projects to perform requirements gathering and sign off, project coordination of activities, timelines and scope creep, and the coordination of business resources required to complete user acceptance testing.

DUTIES AND RESPONSIBILITIES
• Gather, analyze, and map business requirements from stakeholders to understand their needs and objectives.
• Design, develop, and implement customer journey orchestration using Microsoft Customer Insights.
• Collaborate with marketing, IT, and other departments to ensure alignment with business goals.
• Segment customers for targeted marketing campaigns and provide a unified view of each customer by integrating data from various sources.
• Ensure robust security features to protect sensitive customer data.
• Map and automate processes using the Customer Insights platform, reducing manual intervention.
• Manage patient communication preferences, track consent, and improve compliance and audit processes.
• Create and execute test scripts for new application functionality and solve operational issues.
• Validate and test application changes, providing feedback to stakeholders and IT developers.
• Document application changes, training guides, work instructions, and release notes to support application validation.
• Act as a business point of contact for level 1 application support and manage escalations to IT.
• Collaborate with IT to ensure projects are completed on time and within scope.
• Manage risks, evaluate change requests, and deploy solutions to issues as they arise.
• Support team members and clients in application changes.
• Track and resolve issues, initiating corrective actions as needed.
• Lead Change Advisory Board meetings to manage the application release process.
• Provide progress updates to the Business Applications Manager.
• Establish and manage relationships with customer business and project stakeholders.
• Escalate issues to management when additional help or resources are required.
• Complete other tasks as required by management.

QUALIFICATIONS
• 3-5 years’ experience working with clinical teams to develop and implement application changes
• 2-4 years’ experience documenting business requirements and articulating those requirements to I.T. professionals or implementing requirements as citizen developer using low-code Microsoft products
• 1-2 years’ experience working with Microsoft Dynamics CRM 365, and Microsoft Customer Insights or other marketing platform (HubSpot, SF Marketing Cloud, MailChip, Survey Monkey)
• Understanding of basic SQL or entity-relationships
• Experience working with Microsoft SharePoint, Project, Excel, PowerPoint
• Bachelors or College Diploma, Business Analysis experience, or equivalent work experience.
• Experience in healthcare project implementations and specialty pharmaceuticals is an asset
• Experience with Use case diagramming, workflow and business analysis documentation
• Experience with and an understanding a variety of roles within Patient Support programs, Specialty pharmacy, Reimbursement services also an asset
• Nice to have – basic knowledge of JavaScript, CSS and HTML.
• Ability to work independently or within a team environment.
• Strong communication, collaboration and problem-solving skills
• Ability to handle difficult situations with diplomacy and urgency
• Client Focused, with a drive for continuous improvement
• Understanding of broader Microsoft stack and how to leverage to create solutions

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individual's purpose, potential and wellbeing.

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.

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More about this job

Responsibilities

The Senior Business Analyst is responsible for capturing business requirements, managing project deliverables, and designing patient journey orchestration solutions using Microsoft Customer Insights. They act as the primary liaison between business stakeholders and IT to ensure system configurations, testing, and operational support are effectively executed.

Requirements

Candidates must have 3-5 years of experience in clinical application development and 2-4 years of experience in business requirements documentation. Proficiency in Microsoft Dynamics CRM 365, Customer Insights, and a bachelor's degree or equivalent experience are required.

Skills

Business Analysis
Microsoft Customer Insights
Microsoft Dynamics CRM 365
Requirements Gathering
Project Management
Data Integration
SQL
Process Automation
User Acceptance Testing
Stakeholder Management
Change Management
Microsoft SharePoint
Microsoft Project
Workflow Diagramming
Patient Support Programs
Troubleshooting

Visa sponsorship

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Keywords

Business Analyst
Microsoft Customer Insights
Microsoft Dynamics CRM 365
Patient Support Programs
Specialty Pharmacy
Requirements Gathering
Project Coordination
User Acceptance Testing
SQL
SharePoint
Change Advisory Board
Process Automation
Data Integration
Healthcare
Pharmaceuticals
Workflow Diagramming
JavaScript
CSS
HTML
Low-code
Business Analysis
Stakeholder Management
System Configuration
Release Management
Operational Support
Compliance
Audit
Marketing Platforms
Project Management

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