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Added 13 mins ago
Senior Quantitative Developer / Analyst
FP Inc.
Toronto, ON
$95 to $115 CAD / hour
Contract
FP Inc. is partnering with a leading global bank to hire a Senior Quantitative Developer / Analyst for its Global Fixed Income Quantitative Analytics group. The team of 20+ quants and…
Added 42 mins ago
Business Systems Analyst
Procom
Toronto, ON
$60 to $80 CAD / hour
Contract
The Senior Systems Business Analyst is responsible for bridging business needs and technology solutions. This role involves leading requirements analysis for complex initiatives,…
Added 42 mins ago
Senior Business Analyst - Finance Transformation
Robertson & Company Ltd.
Toronto, ON
Contract
Senior Business Analyst – Finance Transformation (Oracle)
Added 42 mins ago
Senior Technical Analyst
Dexian
Toronto, ON · Greater Toronto Area, Canada
$35 to $43 CAD / hour
Contract
Operational and relational integration with other IT processes and teams (Incident, Problem, Configuration)
Added 42 mins ago
Technical Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
$35 to $40 CAD / hour
Contract
…employees at all levels of the organization, including TS teams and senior leaders across multiple LOB's globally. Manage process improvements within the enterprise ITSM tool (ServiceNow)…
Added 1 hour ago
Business Analyst
Ardent SoftSol Inc.
Montreal, QC
$60 to $65 CAD / hour
Contract
We are seeking an experienced Business Analyst & Scrum Master to support the delivery of a strategic enterprise platform designed to streamline business processes, workflow management,…
Added 1 hour ago
Knowledge Graph Analyst & SME
Tiger Analytics
Toronto, ON
Full-time
Job Title: Knowledge Graph Analyst / SME (6+ years overall experience)
Added 1 hour ago
Lead Analyst, Corporate FP&A
Liberty Utilities
Oakville, ON
Reporting to the Director, FP&A, the Lead Analyst, Corporate FPA plays a critical enterprise-level role in shaping the company’s consolidated financial outlook. This position operates at…
Added 2 hours ago
Senior Java Programmer Analyst
OXARO Inc.
Ottawa, ON
Contract
Produce unit test plans and test cases, conduct unit testing, and support integration testing.
Added 3 hours ago
Clinical Manager – 37.5 hours/week – Permanent
Peterborough Family Health Team
Peterborough, ON
Full-time
Ensures outcome measurements are in place for services in collaboration with IHPs and Senior Data Analyst.
Added 3 hours ago
Senior Financial Planning Analyst
Robert Half
London, ON
$90,000 to $120,000 CAD / year
Full-time
…growth, and operational excellence. The organization is seeking a Senior FP&A Specialist to partner directly with the CFO and help build out the organization's financial planning and…
Added 5 hours ago
Senior Business Analyst (FO, Metals Trading)
Exadel
Toronto, ON
Added 12 hours ago
Business Analyst – Senior - RQ11684
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Business Analyst with extensive experience in business analysis, system analysis and design, data discovery and profiling, healthcare-related public sector projects,…
Added 12 hours ago
Business Analyst – Senior - RQ11684
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Business Analyst with extensive experience in business analysis, system analysis and design, data discovery and profiling, healthcare-related public sector projects,…
Added 12 hours ago
Business Analyst – Senior - RQ11684
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Business Analyst with extensive experience in business analysis, system analysis and design, data discovery and profiling, healthcare-related public sector projects,…
Added 12 hours ago
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team,…
Added 12 hours ago
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team,…
Added 12 hours ago
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team,…
Added 12 hours ago
Application Architect – EHealth - RQ00386
S M Software Solutions Inc
Fredericton, NB
Internship
A minimum of fifteen (15) years as a Senior Programmer/Analyst.
Added 12 hours ago
Application Architect – EHealth - RQ00386
S M Software Solutions Inc
Fredericton, NB
Internship
A minimum of fifteen (15) years as a Senior Programmer/Analyst.
Added 12 hours ago
Application Architect – EHealth - RQ00386
S M Software Solutions Inc
Fredericton, NB
Internship
A minimum of fifteen (15) years as a Senior Programmer/Analyst.
Added 13 hours ago
Senior Data Engineering Developer
Rightsline Inc
Toronto, ON
$115,000 to $125,000 CAD / year
Design, build, and maintain scalable data pipelines for migration, cleansing, transformation, and integration tasks, ensuring high-quality data outcomes
Added 13 hours ago
Senior Project Management Analyst, National Office - Audit (Toronto)
Deloitte
Toronto, ON
Full-time
As a Senior Project Management Analyst within the Project Management Support Network, you will provide support to Public Audit engagement teams by carrying out a variety of project…
Added 14 hours ago
Senior Financial Analyst, Regulatory Reporting
Robert Half
Toronto, ON
$40 to $50 CAD / hour
Contract
Our client, a well-established Canadian financial services organization, is seeking a Senior Financial Analyst, Regulatory Reporting to join their Finance team on a 12-month contract basis.
Added 15 hours ago
Senior Business Analyst
Symbiotic Digital
Toronto, ON · Willowdale East (Newtonbrook), Ontario
Contract
We are seeking a highly experienced Senior Business Analyst

Bayshore

Senior Business Analyst

Mississauga, ON, Canada

Posting language: English
Posted: Sep 28, 2026

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Original job description

JOB SUMMARY
The Bayshore Specialty (BSRx), Senior Business Analyst is responsible for the overall capturing of business requirements as it relates to BSRx application operational change requests, as well as planning, managing and delivering projects with our customer departments within BSRx . The Senior Business Analyst will focus on understanding strategic goals and operational requirements in order to build patient journey orchestration solutions using Microsoft Customer Insights.

This person acts as the business matter expert and liaises with BSRx, and Bayshore Information Technology group to ensure release deliverables are met. The Senior Business Analyst will leverage their critical thinking and troubleshooting investigation skills to business test new application functionality and solve operational application issues.

The Senior Business Analyst is responsible for system configurations and maintaining InfoBay program documentation.

As well, the Senior Business Analyst acts as the business project lead and business representative on specific BSRx IT related projects to perform requirements gathering and sign off, project coordination of activities, timelines and scope creep, and the coordination of business resources required to complete user acceptance testing.

DUTIES AND RESPONSIBILITIES
• Gather, analyze, and map business requirements from stakeholders to understand their needs and objectives.
• Design, develop, and implement customer journey orchestration using Microsoft Customer Insights.
• Collaborate with marketing, IT, and other departments to ensure alignment with business goals.
• Segment customers for targeted marketing campaigns and provide a unified view of each customer by integrating data from various sources.
• Ensure robust security features to protect sensitive customer data.
• Map and automate processes using the Customer Insights platform, reducing manual intervention.
• Manage patient communication preferences, track consent, and improve compliance and audit processes.
• Create and execute test scripts for new application functionality and solve operational issues.
• Validate and test application changes, providing feedback to stakeholders and IT developers.
• Document application changes, training guides, work instructions, and release notes to support application validation.
• Act as a business point of contact for level 1 application support and manage escalations to IT.
• Collaborate with IT to ensure projects are completed on time and within scope.
• Manage risks, evaluate change requests, and deploy solutions to issues as they arise.
• Support team members and clients in application changes.
• Track and resolve issues, initiating corrective actions as needed.
• Lead Change Advisory Board meetings to manage the application release process.
• Provide progress updates to the Business Applications Manager.
• Establish and manage relationships with customer business and project stakeholders.
• Escalate issues to management when additional help or resources are required.
• Complete other tasks as required by management.

QUALIFICATIONS
• 3-5 years’ experience working with clinical teams to develop and implement application changes
• 2-4 years’ experience documenting business requirements and articulating those requirements to I.T. professionals or implementing requirements as citizen developer using low-code Microsoft products
• 1-2 years’ experience working with Microsoft Dynamics CRM 365, and Microsoft Customer Insights or other marketing platform (HubSpot, SF Marketing Cloud, MailChip, Survey Monkey)
• Understanding of basic SQL or entity-relationships
• Experience working with Microsoft SharePoint, Project, Excel, PowerPoint
• Bachelors or College Diploma, Business Analysis experience, or equivalent work experience.
• Experience in healthcare project implementations and specialty pharmaceuticals is an asset
• Experience with Use case diagramming, workflow and business analysis documentation
• Experience with and an understanding a variety of roles within Patient Support programs, Specialty pharmacy, Reimbursement services also an asset
• Nice to have – basic knowledge of JavaScript, CSS and HTML.
• Ability to work independently or within a team environment.
• Strong communication, collaboration and problem-solving skills
• Ability to handle difficult situations with diplomacy and urgency
• Client Focused, with a drive for continuous improvement
• Understanding of broader Microsoft stack and how to leverage to create solutions

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individual's purpose, potential and wellbeing.

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.

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More about this job

Responsibilities

The Senior Business Analyst is responsible for capturing business requirements, managing project deliverables, and designing patient journey orchestration solutions using Microsoft Customer Insights. They act as the primary liaison between business stakeholders and IT to ensure system configurations, testing, and operational support are effectively executed.

Requirements

Candidates must have 3-5 years of experience in clinical application development and 2-4 years of experience in business requirements documentation. Proficiency in Microsoft Dynamics CRM 365, Customer Insights, and a bachelor's degree or equivalent experience are required.

Skills

Business Analysis
Microsoft Customer Insights
Microsoft Dynamics CRM 365
Requirements Gathering
Project Management
Data Integration
SQL
Process Automation
User Acceptance Testing
Stakeholder Management
Change Management
Microsoft SharePoint
Microsoft Project
Workflow Diagramming
Patient Support Programs
Troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Microsoft Customer Insights
Microsoft Dynamics CRM 365
Patient Support Programs
Specialty Pharmacy
Requirements Gathering
Project Coordination
User Acceptance Testing
SQL
SharePoint
Change Advisory Board
Process Automation
Data Integration
Healthcare
Pharmaceuticals
Workflow Diagramming
JavaScript
CSS
HTML
Low-code
Business Analysis
Stakeholder Management
System Configuration
Release Management
Operational Support
Compliance
Audit
Marketing Platforms
Project Management

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