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Added 20 mins ago
Advanced Data Analyst - EA Sports FC Live
Electronic Arts
Vancouver, BC
Our FC Data & Analytics team is looking for an Advanced Analyst to join our group, leading forecasting and performance modelling for FC’s live service business. Reporting to a Senior…
Added 20 mins ago
Advanced Data Analyst - EA SPORTS™ FC
Electronic Arts
Vancouver, BC
The FC Data & Analytics team is seeking an Advanced Data Analyst to join our Ultimate Team (UT) function. Reporting to a Senior Manager, you will lead the Experimentation program for FC…
Added 20 mins ago
Senior Business Analyst - Infrastructure Cost Management
Electronic Arts
Vancouver, BC
Added 20 mins ago
Senior Product Analyst - EA Sports FC
Electronic Arts
Vancouver, BC
The FC Data & Analytics team is seeking a Senior Data Analyst to join our Ultimate Team (UT) function. Reporting to a Senior Manager, you will collaborate closely with production and…
Added 20 mins ago
Senior SDET Analyst
Citi
Mississauga, ON
Full-time
The Senior Development Engineer in Test is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth…
Added 34 mins ago
Manager - Business Technology/Directeur, Système de gestion
Maples Group
Montreal, QC
Full-time
The Manager – Business Technology reports to the Senior Manager – Business Technology and is responsible for a team of business systems analysts that define the business systems strategy…
Added 47 mins ago
Fixed Income Electronic Trading - Programmer Analyst
Societe Generale
Montreal, QC
Full-time
…Income electronic trading team. This team develops and maintains software solutions in an Agile environment, supporting price contribution, RFQ management, Order Management Systems (OMS),…
Added 47 mins ago
Fixed Income Electronic Trading-Programmer Analyst
Societe Generale
Montreal, QC
Full-time
…Income electronic trading team. This team develops and maintains software solutions in an Agile environment, supporting price contribution, RFQ management, Order Management Systems (OMS),…
Added 49 mins ago
Senior Business Project Manager
Dacaro Services
Toronto, ON · Greater Toronto Area, Canada
Contract
Senior Project Manager – Financial Services / Mutual Funds
Added 49 mins ago
Senior Financial Analyst, Financial Planning & Analysis
Superior Gas Liquids
Calgary, AB
Full-time
Reporting to the Controller, the Senior Financial Analyst is responsible for gathering and manipulating large amounts of data from multiple sources to analyze and develop Operational,…
Added 50 mins ago
Senior Analyst, Financial Planning & Analysis - Superior Gas Liquids
Superior Plus Propane Talent Acquisition
Calgary, AB
Reporting to the Controller, the Senior Financial Analyst is responsible for gathering and manipulating large amounts of data from multiple sources to analyze and develop Operational,…
Added 1 hour ago
Business Analyst
City of Winnipeg
Winnipeg, MB
Full-time
Ability to analyze complex issues and work with Senior Business Analyst or Supervisor to design and implement practical solutions and tools.
Added 1 hour ago
Epic Applications Analyst, HIS
William Osler Health System
Brampton, ON
Full-time
…training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without…
Added 1 hour ago
RPA Business Systems Analyst (BSA)
Realtek Consulting LLC
Toronto, ON
Full-time
🚀 We’re Hiring: RPA Business Systems Analyst (BSA)
Added 1 hour ago
Senior Guidewire Business Analyst
Michael Page
Markham, ON
$68 to $83 CAD / hour
Temporary
8 years of experience as a Business Systems Analyst, with a focus on Guidewire-related work for at least 5 years
Added 1 hour ago
Senior Business Analyst – Pension Transformation
Mariner
Halifax, NS
We are seeking a Senior Business Analyst to support a complex Pension Transformation initiative on a short-term client project, with an immediate start preferred. This role will work across…
Added 2 hours ago
Sr. Programmer Analyst - Research Computing - Regular Full-Time 2026-18484 (2026-18484)
Sunnybrook
Toronto, ON
Full-time
Summary: Reporting to the Research Computing Manager, the Senior Programmer Analyst plays a key role in developing, supporting, and optimizing critical research and operational applications…
Added 3 hours ago
Senior FP&A Analyst
Coveo
Montreal, QC
Full-time
What if your financial expertise could directly influence the decisions shaping Coveo’s revenue growth? As a Senior FP&A Analyst supporting our Sales and Customer Experience teams, you’ll…
Added 3 hours ago
Senior Accounting and Consolidation Analyst (18-month Contract)
OLG
Sault Ste. Marie, ON · Foster Drive Office
Full-time
…accounting excellence, and process improvement to join our team as a Senior Accounting & Consolidation Analyst. In this role, you will be responsible for supporting month-end, quarter-end,…
Added 3 hours ago
Group Benefits Administrator
First Canadian Financial Group
Edmonton, AB
Full-time
Our employees work directly with senior Group Benefits leaders, including our President and Vice President. Ideas move quickly, expertise is valued and you'll have the opportunity to see…
Added 3 hours ago
Senior Plan Administrator (Group Benefits)
First Canadian Financial Group
Edmonton, AB
Full-time
Our employees work directly with senior Group Benefits leaders, including our President and Vice President. Ideas move quickly, expertise is valued and you'll have the opportunity to see…
Added 12 hours ago
IT MANAGER
AFD Petroleum Ltd.
Edmonton, AB
Lead, coach, and develop our IT team, including the IT Service Desk Lead and Senior Business Systems Analyst.
Added 12 hours ago
Procure-to-Pay (P2P) Agent - ASL4
Jobbe
Moncton, NB
Full-time
Provide procurement support for IT goods and services, including hardware, software, SaaS/cloud solutions, software licensing, IT consulting, cybersecurity services, telecommunications, and…
Added 12 hours ago
Intermediate Analyst, Application Support
University of Ottawa
Ottawa, ON · Vanier Hall
Full-time
…Update the Configuration Management System (CMS). Report to senior managers on any issue that could significantly impact the business. Attend Change Advisory Board Meetings; ensure that…
Added 15 hours ago
Senior Analyst
U3 Advisors
Cambridge, ON
Full-time
U3 Advisors is seeking a Senior Analyst to join our team full-time in our Boston (Cambridge) office. Senior Analysts work on projects across our consulting firm, providing critical research…

Bayshore

Senior Business Analyst

Mississauga, ON, Canada

Posting language: English
Posted: Sep 28, 2026

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Original job description

JOB SUMMARY
The Bayshore Specialty (BSRx), Senior Business Analyst is responsible for the overall capturing of business requirements as it relates to BSRx application operational change requests, as well as planning, managing and delivering projects with our customer departments within BSRx . The Senior Business Analyst will focus on understanding strategic goals and operational requirements in order to build patient journey orchestration solutions using Microsoft Customer Insights.

This person acts as the business matter expert and liaises with BSRx, and Bayshore Information Technology group to ensure release deliverables are met. The Senior Business Analyst will leverage their critical thinking and troubleshooting investigation skills to business test new application functionality and solve operational application issues.

The Senior Business Analyst is responsible for system configurations and maintaining InfoBay program documentation.

As well, the Senior Business Analyst acts as the business project lead and business representative on specific BSRx IT related projects to perform requirements gathering and sign off, project coordination of activities, timelines and scope creep, and the coordination of business resources required to complete user acceptance testing.

DUTIES AND RESPONSIBILITIES
• Gather, analyze, and map business requirements from stakeholders to understand their needs and objectives.
• Design, develop, and implement customer journey orchestration using Microsoft Customer Insights.
• Collaborate with marketing, IT, and other departments to ensure alignment with business goals.
• Segment customers for targeted marketing campaigns and provide a unified view of each customer by integrating data from various sources.
• Ensure robust security features to protect sensitive customer data.
• Map and automate processes using the Customer Insights platform, reducing manual intervention.
• Manage patient communication preferences, track consent, and improve compliance and audit processes.
• Create and execute test scripts for new application functionality and solve operational issues.
• Validate and test application changes, providing feedback to stakeholders and IT developers.
• Document application changes, training guides, work instructions, and release notes to support application validation.
• Act as a business point of contact for level 1 application support and manage escalations to IT.
• Collaborate with IT to ensure projects are completed on time and within scope.
• Manage risks, evaluate change requests, and deploy solutions to issues as they arise.
• Support team members and clients in application changes.
• Track and resolve issues, initiating corrective actions as needed.
• Lead Change Advisory Board meetings to manage the application release process.
• Provide progress updates to the Business Applications Manager.
• Establish and manage relationships with customer business and project stakeholders.
• Escalate issues to management when additional help or resources are required.
• Complete other tasks as required by management.

QUALIFICATIONS
• 3-5 years’ experience working with clinical teams to develop and implement application changes
• 2-4 years’ experience documenting business requirements and articulating those requirements to I.T. professionals or implementing requirements as citizen developer using low-code Microsoft products
• 1-2 years’ experience working with Microsoft Dynamics CRM 365, and Microsoft Customer Insights or other marketing platform (HubSpot, SF Marketing Cloud, MailChip, Survey Monkey)
• Understanding of basic SQL or entity-relationships
• Experience working with Microsoft SharePoint, Project, Excel, PowerPoint
• Bachelors or College Diploma, Business Analysis experience, or equivalent work experience.
• Experience in healthcare project implementations and specialty pharmaceuticals is an asset
• Experience with Use case diagramming, workflow and business analysis documentation
• Experience with and an understanding a variety of roles within Patient Support programs, Specialty pharmacy, Reimbursement services also an asset
• Nice to have – basic knowledge of JavaScript, CSS and HTML.
• Ability to work independently or within a team environment.
• Strong communication, collaboration and problem-solving skills
• Ability to handle difficult situations with diplomacy and urgency
• Client Focused, with a drive for continuous improvement
• Understanding of broader Microsoft stack and how to leverage to create solutions

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individual's purpose, potential and wellbeing.

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.

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More about this job

Responsibilities

The Senior Business Analyst is responsible for capturing business requirements, managing project deliverables, and designing patient journey orchestration solutions using Microsoft Customer Insights. They act as the primary liaison between business stakeholders and IT to ensure system configurations, testing, and operational support are effectively executed.

Requirements

Candidates must have 3-5 years of experience in clinical application development and 2-4 years of experience in business requirements documentation. Proficiency in Microsoft Dynamics CRM 365, Customer Insights, and a bachelor's degree or equivalent experience are required.

Skills

Business Analysis
Microsoft Customer Insights
Microsoft Dynamics CRM 365
Requirements Gathering
Project Management
Data Integration
SQL
Process Automation
User Acceptance Testing
Stakeholder Management
Change Management
Microsoft SharePoint
Microsoft Project
Workflow Diagramming
Patient Support Programs
Troubleshooting

Visa sponsorship

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Keywords

Business Analyst
Microsoft Customer Insights
Microsoft Dynamics CRM 365
Patient Support Programs
Specialty Pharmacy
Requirements Gathering
Project Coordination
User Acceptance Testing
SQL
SharePoint
Change Advisory Board
Process Automation
Data Integration
Healthcare
Pharmaceuticals
Workflow Diagramming
JavaScript
CSS
HTML
Low-code
Business Analysis
Stakeholder Management
System Configuration
Release Management
Operational Support
Compliance
Audit
Marketing Platforms
Project Management

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