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Added 1 hour ago
I
Process/Project Engineer
Innophos
Port Maitland, ON
- $90,000 to $105,000 CAD / year
- Full-time
Innophos is a leading international producer of specialty ingredient solutions that deliver far-reaching, versatile benefits for the food, health, nutrition and industrial markets. We…
Added 2 hours ago
BC
Registered Nurse - CCU
Brant Community Healthcare System
Brantford, ON
- Full-time
Added 2 hours ago
T1
specialist chef
Tavern 1883
Canmore, AB
- Full-time
Prepare and cook complete meals and specialty foods for events such as banquets
Added 2 hours ago
ML
chef
Maple Leaf Queen's Buffet
Edmundston, NB
- Full-time
Prepare and cook complete meals and specialty foods for events such as banquets
Added 3 hours ago
MJ
Aluminum Welder & Fabricators
Manufacturing Job Site
Surrey, BC
- Full-time
Support vessel assembly for new builds, refits, and specialty marine projects
Added 3 hours ago
SA
Pastry Chef
Sweet Addictions
Toronto, ON · North York, ON
- Full-time
…catering brand specializing in custom cakes, fresh pastries, specialty desserts, dessert tables, wholesale orders, and corporate catering. With two locations in Toronto, Sweet Addictions…
Added 3 hours ago
F
Regional Superintendent
FundyPros
Bathurst, NB
- Full-time
With more than 350 employees across Atlantic Canada, FundyPros has become the region's leading specialty contractor in drywall, steel stud framing, ceilings, insulation, and firestop.
Added 4 hours ago
UM
chef
Udupi Madras Cafe
Mississauga, ON
- Full-time
Prepare and cook complete meals and specialty foods for events such as banquets
Added 6 hours ago
S
Retail Store Manager
Skechers
Regina, SK · SK
- Full-time
…Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail…
Added 6 hours ago
S
Retail Key Holder
Skechers
Lloydminster, AB
- Part-time
…Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail…
Added 6 hours ago
HB
Assistant Manager - BOSS Store, Sherway Gardens
HUGO BOSS Canada, Inc.
Toronto, ON · Etobicoke, CA-ON
- Other
1 -2 years of Specialty Retail Management experience.
Added 8 hours ago
SM
Audit Supervisor
Soren McAdam LLP
High Level, AB
- Full-time
Added 8 hours ago
SM
sous-chef
St. Marys Golf & Country Club
St. Marys, ON
- Full-time
Prepare and cook complete meals and specialty foods for events such as banquets
Added 10 hours ago
HM
Pediatrics
Health Match BC
Kamloops, BC
- Full-time
Kamloops offers high-level, specialty medical care including core physician specialties, 24-hour Emergency and Trauma Services, Ambulatory and Outpatient Clinics, and Diagnostic Services.
Added 10 hours ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
St. Catharines, ON
- Up to $17.6 CAD / hour
- Part-time
Experience in specialty retail or a retail environment preferred but not required
Added 10 hours ago
AH
Registered Nurse - U27
Alberta Health Services
Red Deer, AB
- Part-time
…professionals. A candidate with certification in a relevant specialty area, charge nurse experience, NRP, Electronic Monitoring and MoreOB certification is preferred. Please note the start…
Added 11 hours ago
TP
Franchise Project Manager
Topper's Pizza Franchise Co.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Coordinate architects, engineers, contractors, and specialty consultants.
Added 12 hours ago
TS
Activity Aide
The Salvation Army in Canada
Victoria, BC
- Part-time
Provides tea and coffee and assists with meals for residents and clients. Participates in specialty meals for residents and/or clients by serving foods from outside vendors.
Added 13 hours ago
S
Medical Director One Rare
Sanofi
Toronto, ON
- Full-time
…challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet…
Added 13 hours ago
PH
Pediatric Emergency Physician(s), Division of Pediatric Emergency Medicine - BC Children's Hospital & UBC
Provincial Health Services Authority
Vancouver, BC
- Part-time
BCCH is a program of the Provincial Health Services Authority (PHSA) which plans, manages and evaluates specialty and province-wide health care services across BC. Our values reflect our…
Added 13 hours ago
ES
chef
East Side Mario's
St. Albert, AB
- Full-time
Added 13 hours ago
VC
chef
Vaticano Cucina
Edmonton, AB
- Full-time
Prepare and cook complete meals and specialty foods for events such as banquets
Added 13 hours ago
SS
executive chef
Savoy's South Indian Kitchen
AB · Edmonton, AB
- Full-time
Prepare and cook complete meals and specialty foods for events such as banquets
Added 13 hours ago
I
Souscripteur principal, Solutions spécialisées
Intact
Montreal, QC
- Full-time
Added 14 hours ago
SD
Senior Manager, Specialty Pharmacy-2
Shoppers Drug Mart Specialty Health Network
Calgary, AB
- Full-time
Reporting to the Director, Clinic and Specialty Programs, the Senior Manager, Specialty Pharmacy is responsible for the successful operation of our Shoppers Drug Mart Specialty Health…

Bayshore

Senior Business Analyst

Mississauga, ON, Canada

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Job details

Posting language: English
Posted: Sep 28, 2026

Original job description

JOB SUMMARY
The Bayshore Specialty (BSRx), Senior Business Analyst is responsible for the overall capturing of business requirements as it relates to BSRx application operational change requests, as well as planning, managing and delivering projects with our customer departments within BSRx . The Senior Business Analyst will focus on understanding strategic goals and operational requirements in order to build patient journey orchestration solutions using Microsoft Customer Insights.

This person acts as the business matter expert and liaises with BSRx, and Bayshore Information Technology group to ensure release deliverables are met. The Senior Business Analyst will leverage their critical thinking and troubleshooting investigation skills to business test new application functionality and solve operational application issues.

The Senior Business Analyst is responsible for system configurations and maintaining InfoBay program documentation.

As well, the Senior Business Analyst acts as the business project lead and business representative on specific BSRx IT related projects to perform requirements gathering and sign off, project coordination of activities, timelines and scope creep, and the coordination of business resources required to complete user acceptance testing.

DUTIES AND RESPONSIBILITIES
• Gather, analyze, and map business requirements from stakeholders to understand their needs and objectives.
• Design, develop, and implement customer journey orchestration using Microsoft Customer Insights.
• Collaborate with marketing, IT, and other departments to ensure alignment with business goals.
• Segment customers for targeted marketing campaigns and provide a unified view of each customer by integrating data from various sources.
• Ensure robust security features to protect sensitive customer data.
• Map and automate processes using the Customer Insights platform, reducing manual intervention.
• Manage patient communication preferences, track consent, and improve compliance and audit processes.
• Create and execute test scripts for new application functionality and solve operational issues.
• Validate and test application changes, providing feedback to stakeholders and IT developers.
• Document application changes, training guides, work instructions, and release notes to support application validation.
• Act as a business point of contact for level 1 application support and manage escalations to IT.
• Collaborate with IT to ensure projects are completed on time and within scope.
• Manage risks, evaluate change requests, and deploy solutions to issues as they arise.
• Support team members and clients in application changes.
• Track and resolve issues, initiating corrective actions as needed.
• Lead Change Advisory Board meetings to manage the application release process.
• Provide progress updates to the Business Applications Manager.
• Establish and manage relationships with customer business and project stakeholders.
• Escalate issues to management when additional help or resources are required.
• Complete other tasks as required by management.

QUALIFICATIONS
• 3-5 years’ experience working with clinical teams to develop and implement application changes
• 2-4 years’ experience documenting business requirements and articulating those requirements to I.T. professionals or implementing requirements as citizen developer using low-code Microsoft products
• 1-2 years’ experience working with Microsoft Dynamics CRM 365, and Microsoft Customer Insights or other marketing platform (HubSpot, SF Marketing Cloud, MailChip, Survey Monkey)
• Understanding of basic SQL or entity-relationships
• Experience working with Microsoft SharePoint, Project, Excel, PowerPoint
• Bachelors or College Diploma, Business Analysis experience, or equivalent work experience.
• Experience in healthcare project implementations and specialty pharmaceuticals is an asset
• Experience with Use case diagramming, workflow and business analysis documentation
• Experience with and an understanding a variety of roles within Patient Support programs, Specialty pharmacy, Reimbursement services also an asset
• Nice to have – basic knowledge of JavaScript, CSS and HTML.
• Ability to work independently or within a team environment.
• Strong communication, collaboration and problem-solving skills
• Ability to handle difficult situations with diplomacy and urgency
• Client Focused, with a drive for continuous improvement
• Understanding of broader Microsoft stack and how to leverage to create solutions

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individual's purpose, potential and wellbeing.

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.

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More about this job

Responsibilities

The Senior Business Analyst is responsible for capturing business requirements, managing project deliverables, and designing patient journey orchestration solutions using Microsoft Customer Insights. They act as the primary liaison between business stakeholders and IT to ensure system configurations, testing, and operational support are effectively executed.

Requirements

Candidates must have 3-5 years of experience in clinical application development and 2-4 years of experience in business requirements documentation. Proficiency in Microsoft Dynamics CRM 365, Customer Insights, and a bachelor's degree or equivalent experience are required.

Skills

Business Analysis
Microsoft Customer Insights
Microsoft Dynamics CRM 365
Requirements Gathering
Project Management
Data Integration
SQL
Process Automation
User Acceptance Testing
Stakeholder Management
Change Management
Microsoft SharePoint
Microsoft Project
Workflow Diagramming
Patient Support Programs
Troubleshooting

Visa sponsorship

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Keywords

Business Analyst
Microsoft Customer Insights
Microsoft Dynamics CRM 365
Patient Support Programs
Specialty Pharmacy
Requirements Gathering
Project Coordination
User Acceptance Testing
SQL
SharePoint
Change Advisory Board
Process Automation
Data Integration
Healthcare
Pharmaceuticals
Workflow Diagramming
JavaScript
CSS
HTML
Low-code
Business Analysis
Stakeholder Management
System Configuration
Release Management
Operational Support
Compliance
Audit
Marketing Platforms
Project Management

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