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Added 1 month ago
Systems Analyst - Imaging and Medical System Integration
Health Sciences North
ON · Sudbury, ON
Microsoft MCP Certification or equivalent advanced level certification is required
Added 1 month ago
Systems Analyst - Imaging and Medical System Integration
Health Sciences North
ON · Sudbury, ON
Microsoft MCP Certification or equivalent advanced level certification is required
Added 1 month ago
CC
Senior Financial Analyst
Coca-Cola Canada Bottling Limited
Toronto, ON
- Full-time
Assist in building new and optimizing current reports to provide insights into manufacturing variances vs BP
Added 1 month ago
CC
Accounting Analyst
CRH Canada
Concord, ON
- Full-time
Position Title: Accounting Analyst - Oakville, On
Added 1 month ago
CC
Accounting Analyst
CRH Canada
Oakville, ON
- Full-time
Position Title: Accounting Analyst - Oakville, On
Added 1 month ago
H
Accounting Assistant
Hays
Oakville, ON
- $55,000 to $60,000 CAD / year
- Full-time
Oakville, ON | Hybrid (4 Days In Office, 1 Day Remote) · Hybrid working arrangement(after 90 days) with one remote day per week and additional flexibility when required
Added 1 month ago
E
HRIS Analyst (Payroll, Absence & Time Tracking)
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
- Full-time
Reporting to the Senior Manager, HRIS, the HRIS Analyst (Payroll, Absence & Time Tracking) will support the ongoing configuration, enhancement and optimization of Workday Payroll, Absence…
Added 1 month ago
E
HRIS Analyst (HCM, Recruitment & Learning)
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
- Full-time
Reporting to the Senior Manager, HRIS, the HR Systems Analyst, Workday (HCM, Recruitment & Learning) will be responsible for configuring, enhancing and optimizing Workday Core HCM,…
Added 1 month ago
HA
Inventory Control Clerk
Honeywell Aerospace
Cambridge, ON
- Full-time
The position works closely with the Inventory Analyst to identify, investigate, and resolve inventory discrepancies, improve inventory accuracy, support KPI reporting, and maintain…
Added 1 month ago
CT
Business Analyst Student - (12 months) - Winter Term 2027
Canadian Tire Corporation
Mississauga, ON
- Full-time
…our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and…
Added 1 month ago
Technical Support Analyst
Bayshore
Markham, ON
This is a contract position requiring employees to work onsite three days per week at our Markham office
Added 1 month ago
RP
Financial Analyst, AR and Revenue (Contract)
Resource Productivity and Recovery Authority
Toronto, ON
- Contract
We are looking for a talented and committed individual to join us as Financial Analyst (AR and Revenue) to support the government’s efforts to protect the environment and advance a new…
Added 1 month ago
Senior Financial Analyst
CONA Services
Toronto, ON
Assist in building new and optimizing current reports to provide insights into manufacturing variances vs BP
Added 1 month ago
AI
Solution Product Marketing Manager - Canada
ActiveProspect, Inc.
Remote, Canada
- Full-time
- Remote
Develop and maintain a structured market research program focused on customer needs, market dynamics, category trends, emerging use cases, and growth opportunities.
Added 1 month ago
EP
Business Operations Analyst
Export Packers
Brampton, ON
- Full-time
Reporting to the Director of Sales and Operational Excellence, the Business Operations Analyst will serve as a key financial and analytical partner to the Canadian Foodservice Division,…
Added 1 month ago
CR
Railcar Data Analyst
Cando Rail & Terminals
Sturgeon, AB
- Full-time
Railcar Data Analyst is a self-starter with strong organization, communication, interpersonal, accounting, and computer skills. If you enjoy working within a team, problem solving, and a…
Added 1 month ago
CE
Senior Manager, Investment Analysis
Clearlight Energy
Oakville, ON
- Full-time
Build the capability of the function over time - hiring, onboarding, training, performance management and succession for the analyst group
Added 1 month ago
SL
Programmer Analyst (IT Application)
Saskatchewan Liquor & Gaming Authority (SLGA)
Regina, SK
- $31.57 to $40.16 CAD / hour
- Full-time
Permanent Full-Time Programmer Analyst (IT Application)
Added 1 month ago
T
Actuarial Analyst II
TD
Toronto, ON · Montreal, QC
- Full-time
Experienced working professional role providing specialized business services, advisory or processes / program support within their own area of specialty
Added 1 month ago
Senior Finance Analyst
Amrize
Surrey, Brit
Join Amrize as a Senior Finance Analyst and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company that’s…
Added 1 month ago
CK
Senior Financial Analyst, Financial Information and Controls
Circle K
Laval, QC
- Full-time
Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full…
Added 1 month ago
T
Actuarial Analyst II
TD
Toronto, ON
- Full-time
Experienced working professional role providing specialized business services, advisory or processes / program support within their own area of specialty
Added 1 month ago
SL
Programmer Analyst (IT Application)
Saskatchewan Liquor and Gaming Authority
Regina, SK
- Full-time
Permanent Full-Time Programmer Analyst (IT Application)
Added 1 month ago
CT
Associate Analyst, BP Controls Input
Canadian Tire Corporation
Toronto, ON
- Full-time
…our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and…
Added 1 month ago
KC
Senior Analyst, Tax & Corporate Development
KMK Capital Group of Companies
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
…analytical and motivated professional to join us as Senior Analyst, Tax & Corporate Development. Reporting to and working alongside the Director, Tax & Corporate Development, you will gain…

Bayshore

Technical Support Analyst

Markham, ON, Canada

Apply on bayshore.taleo.net About employer

Applications open in a new tab.

Job details

Experience: Minimum 2-3 years experience with IT Infrastructure and Desktop Support Service
Posting language: English
Posted: Sep 30, 2026

Original job description

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

Person-and family-centered care (PFCC) is an approach to care that recognizes the importance of family in a patient’s life and the importance of their active involvement in planning and making decisions on health care, services and treatment, and health system reform. This approach to care provides respectful, compassionate, culturally safe, and responsive care that meets the needs, values, beliefs, and preferences of the patient, their family, and others identified as significant to their life from diverse backgrounds and settings.

This is a contract position requiring employees to work onsite three days per week at our Markham office.

The Technical Support Analyst is responsible for providing technical and operational leadership and is part of the ICS Support Analysts team. This role acts as the single point of contact for all first and second level escalations of ICS technology issues and support.

Duties And Responsibilities

-Responsible for the day-to-day patient, staff and stakeholder technical support within the building and not limited to televisions, phones, call bells and other unit devices -Responsible for the ongoing operation, administration, and support of computer systems, desktop software, and enterprise applications across your assigned portfolio -Manage the lifecycle of IT equipment (laptops, phones, desktops, peripherals, printers, servers etc.) from procurement to disposal in compliance with Bayshore’s IT asset management processes -Follow documentation for technical procedures, policies and standard processes related to IT Operations -Configure, test, distribute, maintain, and troubleshoot desktop/laptop equipment, smartphones, tablets, printers, software, and peripherals -Identify technical issues with accounts and reports to Manager for resolution -Ensure Service Level Agreements (SLAs) are being met by investigating and monitoring incidents and requests to completion via the ticketing tool (Service Now) -Assess system configuration needs based on technical trends and user feedback and report to manager for review. Recommends laptop & smartphone image enhancements to simplify and enhance field staff experience -Maintains awareness of evolving technical and business capabilities and needs. -Work with PD&UX and ADs to plan implementation and integration of new technologies -Act as the main point of contact for all escalations of IT issues across the ICS and resolve in a timely manner -Provide exceptional care to all employees, ensuring that the highest level of customer satisfaction is achieved -Build strong relationships with Area Directors and ICS employees to ensure IT processes and capabilities are well integrated and remain agile with branches’ growth plans -Adheres to defined Bayshore IT Service Management processes – change, incident, knowledge, problem, request, and service level management -Participate in ongoing internal and/or external continuing education activities. -Adhere to Bayshore Policies and Procedures -Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns -Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel -Additional duties as assigned by Sr Manager Support service in partnership with Manager, IT Branch Experience

Education

-Completion of a college diploma/degree in Information Technology/Computer Science or a related field or a combination of education, training and experience deemed equivalent -Microsoft technical certifications preferred (A+, Network+, MCSA, MCSE etc.) -ITIL v3/v4 Foundation certificate preferred

Experience -Minimum 2-3 years experience with IT Infrastructure and Desktop Support Service -Active Directory Knowledge, structure, and management of user accounts throughout employee’s lifecycle -Knowledge and experience working with Citrix to assist and support Citrix user -Experience with ticket management tools such as Remedy, Service Now etc -Proficiency in Procura, and other healthcare business applications is an asset -Technical knowledge and ability to support all end user hardware and software such as printing devices, mobile hardware (iPhones, Android etc.) and laptop/desktop hardware. -Office 365 knowledge and administration -Understanding of VoIP, analog phone lines, end user security malware and anti-virus solutions -Demonstrated understanding of operating systems, network technologies, firewalls, and routers

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.

Apply on bayshore.taleo.net About employer

More about this job

Responsibilities

The Technical Support Analyst provides operational leadership and serves as the primary point of contact for first and second-level IT escalations. Responsibilities include managing the IT equipment lifecycle, supporting end-user hardware and software, and ensuring service level agreements are met through effective ticket management.

Requirements

Candidates must have a college diploma or degree in Information Technology or a related field, along with 2-3 years of experience in IT infrastructure and desktop support. Proficiency in Active Directory, Citrix, and ticket management tools is required, with professional certifications like A+ or ITIL preferred.

Skills

IT Infrastructure
Desktop Support
Active Directory
Citrix
Service Now
Hardware Troubleshooting
Office 365
VoIP
Network Technologies
Incident Management
Asset Management
Technical Documentation
Customer Service
Mobile Device Management
System Configuration

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
IT Infrastructure
Desktop Support
Active Directory
Citrix
Service Now
ITIL
Office 365
VoIP
Hardware
Software
Asset Management
Incident Management
Network Technologies
Firewalls
Routers
Procura
Mobile Hardware
System Administration
Technical Documentation
SLA
Troubleshooting
Information Technology
Computer Science
A+
Network+
MCSA
MCSE

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Jobs in Canada