IT & data jobs in Canada

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Added 1 month ago
Data Analyst
Levio
Canada
…that will take you further. We are looking for an experienced Data Analyst with Insurance and Financial industry experience to join our…
Added 1 month ago
SS
L2 Duty Technical Support Engineer
Sippy Software, Inc.
Canada
- Contract
Added 1 month ago
MD
Embedded Software Engineering Manager
Metric DCX
AB · Alberta, Canada
- Full-time
Added 1 month ago
AA
Scientifique des données / Data Scientist
Airbus Aircraft
Montreal, QC
- Full-time
Added 1 month ago
TC
Windows Server Administrator
The Citco Group Limited
Toronto, ON
- Full-time
Added 1 month ago
Systems Analyst - Imaging and Medical System Integration
Health Sciences North
ON · Sudbury, ON
Microsoft MCP Certification or equivalent advanced level certification is required
Added 1 month ago
Systems Analyst - Imaging and Medical System Integration
Health Sciences North
ON · Sudbury, ON
Microsoft MCP Certification or equivalent advanced level certification is required
Added 1 month ago
C
Business Systems Analyst
CGI
Halifax, NS
- Full-time
Must hold or be eligible to obtain and maintain a valid Reliability Status security clearance
Added 1 month ago
Data & Systems Administrator
CMP Group Ltd.
Delta, BC
We are seeking a Data & Systems Administrator to join the team in our Delta, BC location.
Added 1 month ago
AI
Technical Business Systems Analyst - App-to-Repo Mapping & DevSecOps Governance
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
…maintain mappings between applications and repositories. Reconcile data across various systems and identify discrepancies. Define mapping rules and governance standards. Produce…
Added 1 month ago
KM
Data Architect
KPI Mining Solutions
Montréal-Ouest, QC
- Full-time
Must have a great experience in creating conceptual data models from scratch and have them physically implemented
Added 1 month ago
S
Senior Technical Support Engineer
Sentry
Remote, Canada
- $125,000 to $150,000 CAD / year
- Full-time
- Remote
…of both code and systems. You will treat support volume as a data signal to build automated resolution paths, ensuring our human engineers only touch the most complex, high-impact…
Added 1 month ago
D
Sr. System Administrator
DIRTT
AB · Calgary, AB
- Full-time
Own snapshot-based backup and recovery for NetApp data, including snapshot schedules, retention policies, and regular restore testing.
Added 1 month ago
PC
Data Analyst
People Corporation
Markham, ON · ON - McAteer Markham
- Full-time
We are seeking a Data Analyst to work in our Toronto office providing support to our management staff in the administration of group insurance and self-funded health benefits and both…
Added 1 month ago
JG
Business Systems Analyst
J&M Group
Toronto, ON
- Contract
MUST Have Skillsets
Added 1 month ago
PG
RPA Business Systems Analyst
Pacer Group
Toronto, ON
- $55 to $58 CAD / hour
- Contract
6-8 years of experience in Business Analysis, BI Reporting, Data Analytics, or Automation.
Added 1 month ago
H
Data Engineer
Hays
Toronto, ON
- Contract
We are seeking an experienced Senior Data Engineer with a strong background in Asset Management and modern cloud-based data platforms. The successful candidate will play a key role in…
Added 1 month ago
KG
Systems Administrator
Kongsberg Geospatial Ltd
Ottawa, ON
- Full-time
This position requires in-office work at the Kanata office 5 days per week
Added 1 month ago
Technical Support Analyst
Bayshore
Markham, ON
This is a contract position requiring employees to work onsite three days per week at our Markham office
Added 1 month ago
AI
RPA Business Systems Analyst
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
WORK ARRANGEMENT: HYBRID (4 DAYS PER WEEK ONSITE)
Added 1 month ago
CC
Data Analyst
Computershare Canada
Montreal, QC
- Full-time
Computershare is renowned for its expertise in data management, high volume transaction processing, payments and communications. Many of the world’s leading organizations use these core…
Added 1 month ago
KG
Systems Administrator
Kongsberg Geospatial
Ottawa, ON
- Full-time
This position requires in-office work at the Kanata office 5 days per week
Added 1 month ago
TC
Business System Analyst - Guidewire ClaimCenter(GWCC)
Tata Consultancy Services
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
Added 1 month ago
C
Data Analyst
Computershare
Montreal, QC
- Full-time
Computershare is renowned for its expertise in data management, high volume transaction processing, payments and communications. Many of the world’s leading organizations use these core…
Added 1 month ago
JG
RPA Business Systems Analyst
J&M Group
Toronto, ON
- Full-time
…strong expertise in Business Intelligence, Automation, and Data Analytics. The ideal candidate will be responsible for designing, developing, and maintaining reporting and automation…

Bayshore

Technical Support Analyst

Markham, ON, Canada

Apply on bayshore.taleo.net About employer

Applications open in a new tab.

Job details

Experience: Minimum 2-3 years experience with IT Infrastructure and Desktop Support Service
Posting language: English
Posted: Sep 30, 2026

Original job description

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

Person-and family-centered care (PFCC) is an approach to care that recognizes the importance of family in a patient’s life and the importance of their active involvement in planning and making decisions on health care, services and treatment, and health system reform. This approach to care provides respectful, compassionate, culturally safe, and responsive care that meets the needs, values, beliefs, and preferences of the patient, their family, and others identified as significant to their life from diverse backgrounds and settings.

This is a contract position requiring employees to work onsite three days per week at our Markham office.

The Technical Support Analyst is responsible for providing technical and operational leadership and is part of the ICS Support Analysts team. This role acts as the single point of contact for all first and second level escalations of ICS technology issues and support.

Duties And Responsibilities

-Responsible for the day-to-day patient, staff and stakeholder technical support within the building and not limited to televisions, phones, call bells and other unit devices -Responsible for the ongoing operation, administration, and support of computer systems, desktop software, and enterprise applications across your assigned portfolio -Manage the lifecycle of IT equipment (laptops, phones, desktops, peripherals, printers, servers etc.) from procurement to disposal in compliance with Bayshore’s IT asset management processes -Follow documentation for technical procedures, policies and standard processes related to IT Operations -Configure, test, distribute, maintain, and troubleshoot desktop/laptop equipment, smartphones, tablets, printers, software, and peripherals -Identify technical issues with accounts and reports to Manager for resolution -Ensure Service Level Agreements (SLAs) are being met by investigating and monitoring incidents and requests to completion via the ticketing tool (Service Now) -Assess system configuration needs based on technical trends and user feedback and report to manager for review. Recommends laptop & smartphone image enhancements to simplify and enhance field staff experience -Maintains awareness of evolving technical and business capabilities and needs. -Work with PD&UX and ADs to plan implementation and integration of new technologies -Act as the main point of contact for all escalations of IT issues across the ICS and resolve in a timely manner -Provide exceptional care to all employees, ensuring that the highest level of customer satisfaction is achieved -Build strong relationships with Area Directors and ICS employees to ensure IT processes and capabilities are well integrated and remain agile with branches’ growth plans -Adheres to defined Bayshore IT Service Management processes – change, incident, knowledge, problem, request, and service level management -Participate in ongoing internal and/or external continuing education activities. -Adhere to Bayshore Policies and Procedures -Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns -Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel -Additional duties as assigned by Sr Manager Support service in partnership with Manager, IT Branch Experience

Education

-Completion of a college diploma/degree in Information Technology/Computer Science or a related field or a combination of education, training and experience deemed equivalent -Microsoft technical certifications preferred (A+, Network+, MCSA, MCSE etc.) -ITIL v3/v4 Foundation certificate preferred

Experience -Minimum 2-3 years experience with IT Infrastructure and Desktop Support Service -Active Directory Knowledge, structure, and management of user accounts throughout employee’s lifecycle -Knowledge and experience working with Citrix to assist and support Citrix user -Experience with ticket management tools such as Remedy, Service Now etc -Proficiency in Procura, and other healthcare business applications is an asset -Technical knowledge and ability to support all end user hardware and software such as printing devices, mobile hardware (iPhones, Android etc.) and laptop/desktop hardware. -Office 365 knowledge and administration -Understanding of VoIP, analog phone lines, end user security malware and anti-virus solutions -Demonstrated understanding of operating systems, network technologies, firewalls, and routers

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.

Apply on bayshore.taleo.net About employer

More about this job

Responsibilities

The Technical Support Analyst provides operational leadership and serves as the primary point of contact for first and second-level IT escalations. Responsibilities include managing the IT equipment lifecycle, supporting end-user hardware and software, and ensuring service level agreements are met through effective ticket management.

Requirements

Candidates must have a college diploma or degree in Information Technology or a related field, along with 2-3 years of experience in IT infrastructure and desktop support. Proficiency in Active Directory, Citrix, and ticket management tools is required, with professional certifications like A+ or ITIL preferred.

Skills

IT Infrastructure
Desktop Support
Active Directory
Citrix
Service Now
Hardware Troubleshooting
Office 365
VoIP
Network Technologies
Incident Management
Asset Management
Technical Documentation
Customer Service
Mobile Device Management
System Configuration

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
IT Infrastructure
Desktop Support
Active Directory
Citrix
Service Now
ITIL
Office 365
VoIP
Hardware
Software
Asset Management
Incident Management
Network Technologies
Firewalls
Routers
Procura
Mobile Hardware
System Administration
Technical Documentation
SLA
Troubleshooting
Information Technology
Computer Science
A+
Network+
MCSA
MCSE

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IT & data jobs in Canada

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Business Systems Analyst

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