Student Services & Accommodation Coordinator
Bayswater Vancouver | Vancouver, BC Full-Time | On-Site
Reports to: Student Service Manager
Bayswater Vancouver is looking for an experienced and student-focused Student Services & Accommodation Coordinator to join our team. This role is responsible for supporting students throughout their experience at Bayswater, with a particular focus on homestay and accommodation operations.
The successful candidate will have hands-on experience managing homestay programs, including recruiting and screening host families, conducting home visits, making student placements, monitoring student and host satisfaction, and resolving accommodation concerns and conflicts.
Key Responsibilities
Accommodation & Homestay
- Recruit, interview, screen, and onboard new homestay host families.
- Conduct home visits and accommodation inspections to ensure homes meet Bayswater standards and student needs.
- Maintain accurate and up-to-date host family records, availability, preferences, and documentation.
- Match students with appropriate host families based on student requirements, interests, preferences, and available accommodation.
- Coordinate student arrivals, departures, transfers, extensions, and changes to accommodation.
- Maintain regular communication with host families and students throughout the placement.
- Respond promptly and professionally to accommodation concerns, complaints, and emergencies.
- Mediate and resolve student/host conflicts, using sound judgment and a student-focused approach.
- Monitor the quality of homestay placements and take appropriate action when standards or expectations are not being met.
- Develop and maintain strong relationships with host families to support long-term availability and retention.
- Coordinate with airport transfer providers and other accommodation partners as required.
- Ensure accommodation records and documentation are complete, accurate, and compliant with Bayswater policies.
Student Services
- Provide friendly, professional, and timely support to students throughout their studies.
- Assist students with questions regarding accommodation, transportation, school services, local resources, and general student needs.
- Support student orientation and arrival processes.
- Work closely with Academic, Admissions, Sales, and Operations teams to ensure a smooth student experience.
- Assist with student activities, events, and community engagement initiatives.
- Maintain accurate student records and communicate important updates to relevant departments.
- Handle sensitive student concerns professionally and maintain confidentiality.
Qualifications & Experience
Required:
- Previous professional experience in homestay, student accommodation, international education, student services, or a similar environment.
- Demonstrated experience with:
- Homestay host recruitment and screening
- Host family interviews and onboarding
- Home visits and accommodation inspections
- Student/host matching and placements
- Accommodation changes and transfers
- Conflict resolution and complaint management
- Supporting students with accommodation-related concerns
- Strong interpersonal and communication skills.
- Excellent organizational and administrative skills.
- Ability to manage multiple student and host requests while meeting deadlines.
- Strong problem-solving skills and sound judgment.
- Ability to work independently while also collaborating effectively with a team.
- Professional, approachable, and culturally sensitive manner.
- Strong attention to detail and accurate record keeping.
- Proficiency with Microsoft Office and the ability to learn student/accommodation management systems.
Preferred:
- Experience working with international students or in an international education environment.
- Experience working with students from diverse cultural backgrounds.
- Experience with accommodation management software or CRM/student information systems.
- Knowledge of the Vancouver housing and homestay market.
- Additional languages are an asset.
Salary Range $43,000-$45,000
