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Added 3 hours ago
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Bayswater

Student Services & Accommodation Coordinator

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 23, 2026
Experience: Bayswater Education is a vibrant network of global educational centres dedicated for over 75 years to educating and inspiring people through a life-changing educational experience.
Posting language: English
Posted: Sep 23, 2026

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Original job description

Bayswater Education is a vibrant network of global educational centres dedicated for over 75 years to educating and inspiring people through a life-changing educational experience. We’re passionate about growing communities of global thinkers and explorers, at home and abroad – whatever their story. We set up Bayswater Education because we want young people from every walk of life to get a buzz from discovering new cultures, exploring new flavours, and learning what’s out there. We think of them as global spirits, like ourselves.

Bayswater Toronto is looking for an experienced and student-focused Student Services & Accommodation Coordinator to join our team. This role is responsible for supporting students throughout their experience at Bayswater, with a particular focus on homestay/residence and accommodation operations.

The successful candidate will have hands-on experience managing homestay programs, including recruiting and screening host families, conducting home inspections, arranging student placements, monitoring student and host satisfaction, and resolving accommodation concerns and conflicts.

Key Responsibilities

Accommodation - Homestay & Residence

Recruit, interview, screen, and onboard new homestay host families.
Conduct home inspections to ensure homes meet Bayswater standards and student needs.
Maintain accurate and up-to-date host family records, availability, preferences, and documentation.
Match students with appropriate host families based on student requirements, interests, preferences, and accommodation availability.
Coordinate student arrivals, departures, transfers, extensions, and accommodation changes.
Maintain regular communication with host families, residence providers, and students throughout their stay.
Respond promptly and professionally to accommodation concerns, complaints, incidents, and emergencies.
Mediate and resolve student accommodation issues and conflicts, using sound judgment and a student-focused approach.
Develop and maintain strong relationships with host families, residence partners, and accommodation providers to support availability and service quality.
Coordinate with airport transfer providers as required.
Ensure accommodation placements comply with safeguarding requirements, company policies, local regulations, and quality standards.
Liaise with residence staff regarding student check-ins, check-outs, room moves, maintenance requests, and welfare concerns.
Monitor residence capacity, availability, and booking forecasts to support enrolment and operational planning.
Maintain accurate accommodation records, invoices, booking data, and reports within relevant systems.
Identify opportunities to improve student satisfaction, accommodation quality, operational efficiency, and partner relationships.

Student Services

Provide friendly, professional, and timely support to students throughout their studies.
Serve as the first point of contact for student enquiries relating to school services, accommodation, transportation, local resources, and student life.
Support student arrivals, orientation programmes, and overall student wellbeing.
Handle student concerns and welfare matters professionally, maintaining confidentiality and escalating issues as required.
Assist with the planning and delivery of student activities, events, excursions, and community engagement initiatives.
Create and share content for social media channels in line with company guidelines.
Maintain accurate student records, files, and documentation in accordance with company policies, compliance requirements, privacy legislation, and internal procedures.
Collaborate with Academic, Admissions, Accommodation, Sales, and Operations teams to ensure a seamless and positive student experience.
Support after-hours emergency response for student welfare, accommodation, or operational issues as required.

Required

Qualifications & Experience

Previous professional experience in homestay, student accommodation, international education, student services, or a similar environment.
Demonstrated experience with:

Homestay host recruitment and screening
Host family interviews and onboarding
Home visits and accommodation inspections
Student/host matching and placements
Accommodation changes and transfers
Conflict resolution and complaint management
Supporting students with accommodation-related concerns

Strong interpersonal and communication skills.
Excellent organizational and administrative skills.
Ability to manage multiple student and host requests while meeting deadlines.
Strong problem-solving skills and sound judgment.
Ability to work independently while also collaborating effectively with a team.
Professional, approachable, and culturally sensitive manner.
Strong attention to detail and accurate record keeping.
Proficiency with Microsoft Office and the ability to learn student/accommodation management systems.

Preferred

Experience working with international students or in an international education environment.
Experience working with students from diverse cultural backgrounds.
Experience with accommodation management software or CRM/student information systems.
Knowledge of the Toronto housing and homestay market.
Additional languages are an asset.

This is a new opening position.

Bayswater is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Our initiatives and strategies are dedicated to develop, attract and advance the most talented individuals regardless of their race, sexual orientation, religion, age, gender, disability status or any other dimension of diversity. We are committed to equal employment opportunity.

Bayswater is committed to safeguarding and promoting the welfare of children. As part of our Safer Recruitment Policy, you will be asked to explain any gaps in your work and education history. You will also be required to undergo a Criminal Record check and provide the contact details of at least 2 referees, who will be asked specifically if they have any concerns about your suitability to work with people under 18. Evidence of eligibility to work in Canada must be provided at the interview stage.

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More about this job

Responsibilities

Manage homestay and residence operations, including host recruitment and screening, inspections, student placements, accommodation changes, provider relationships, and resolution of concerns or emergencies. Provide student services and welfare support, coordinate arrivals and activities, maintain accurate records, and collaborate with internal teams to deliver a positive student experience.

Requirements

Candidates need professional experience in homestay, student accommodation, international education, student services, or a similar setting, with hands-on experience in host recruitment, inspections, placements, and accommodation issue resolution. Strong communication, organization, judgment, cultural sensitivity, accurate record keeping, and Microsoft Office proficiency are required; international student experience and knowledge of Toronto accommodation are preferred.

Skills

Homestay Host Recruitment
Host Screening And Onboarding
Home Inspections
Accommodation Operations
Conflict Resolution
Complaint Management
Student Welfare Support
Cross-Cultural Communication
Record Keeping
Organizational Skills
Problem-Solving
Microsoft Office
Student Information Systems
Residence Coordination
Emergency Response

Visa sponsorship

Not detected in the job text

Keywords

Homestay
Student Accommodation
Residence Operations
Host Family Recruitment
Host Screening
Host Family Interviews
Host Onboarding
Home Inspections
Student-Host Matching
Accommodation Placements
Accommodation Transfers
Conflict Resolution
Complaint Management
Student Welfare
Safeguarding
Student Services
International Education
Student Orientation
Student Activities
Airport Transfers
Residence Check-In And Check-Out
Accommodation Booking Forecasts
Record Keeping
Privacy Legislation
Microsoft Office
CRM Systems
Student Information Systems
Toronto Housing Market
Criminal Record Check

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