Closed listing
Student Services & Accomodation Coordinator
- Vancouver, BC, Canada
Salary Range $43,000-$45,000 · Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- Salary Range $43,000-$45,000
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Student Services & Accommodation Coordinator
Bayswater Vancouver | Vancouver, BC
Full-Time | On-Site
Reports to: Student Service Manager
Bayswater Vancouver is looking for an experienced and student-focused Student Services & Accommodation Coordinator to join our team. This role is responsible for supporting students throughout their experience at Bayswater, with a particular focus on homestay and accommodation operations.
The successful candidate will have hands-on experience managing homestay programs, including recruiting and screening host families, conducting home visits, making student placements, monitoring student and host satisfaction, and resolving accommodation concerns and conflicts.
Key Responsibilities
Accommodation & Homestay
Qualifications & Experience
Bayswater Vancouver | Vancouver, BC
Full-Time | On-Site
Reports to: Student Service Manager
Bayswater Vancouver is looking for an experienced and student-focused Student Services & Accommodation Coordinator to join our team. This role is responsible for supporting students throughout their experience at Bayswater, with a particular focus on homestay and accommodation operations.
The successful candidate will have hands-on experience managing homestay programs, including recruiting and screening host families, conducting home visits, making student placements, monitoring student and host satisfaction, and resolving accommodation concerns and conflicts.
Key Responsibilities
Accommodation & Homestay
- Recruit, interview, screen, and onboard new homestay host families.
- Conduct home visits and accommodation inspections to ensure homes meet Bayswater standards and student needs.
- Maintain accurate and up-to-date host family records, availability, preferences, and documentation.
- Match students with appropriate host families based on student requirements, interests, preferences, and available accommodation.
- Coordinate student arrivals, departures, transfers, extensions, and changes to accommodation.
- Maintain regular communication with host families and students throughout the placement.
- Respond promptly and professionally to accommodation concerns, complaints, and emergencies.
- Mediate and resolve student/host conflicts, using sound judgment and a student-focused approach.
- Monitor the quality of homestay placements and take appropriate action when standards or expectations are not being met.
- Develop and maintain strong relationships with host families to support long-term availability and retention.
- Coordinate with airport transfer providers and other accommodation partners as required.
- Ensure accommodation records and documentation are complete, accurate, and compliant with Bayswater policies.
- Provide friendly, professional, and timely support to students throughout their studies.
- Assist students with questions regarding accommodation, transportation, school services, local resources, and general student needs.
- Support student orientation and arrival processes.
- Work closely with Academic, Admissions, Sales, and Operations teams to ensure a smooth student experience.
- Assist with student activities, events, and community engagement initiatives.
- Maintain accurate student records and communicate important updates to relevant departments.
- Handle sensitive student concerns professionally and maintain confidentiality.
Qualifications & Experience
- Previous professional experience in homestay, student accommodation, international education, student services, or a similar environment.
- Demonstrated experience with:
- Homestay host recruitment and screening
- Host family interviews and onboarding
- Home visits and accommodation inspections
- Student/host matching and placements
- Accommodation changes and transfers
- Conflict resolution and complaint management
- Supporting students with accommodation-related concerns
- Strong interpersonal and communication skills.
- Excellent organizational and administrative skills.
- Ability to manage multiple student and host requests while meeting deadlines.
- Strong problem-solving skills and sound judgment.
- Ability to work independently while also collaborating effectively with a team.
- Professional, approachable, and culturally sensitive manner.
- Strong attention to detail and accurate record keeping.
- Proficiency with Microsoft Office and the ability to learn student/accommodation management systems.
- Experience working with international students or in an international education environment.
- Experience working with students from diverse cultural backgrounds.
- Experience with accommodation management software or CRM/student information systems.
- Knowledge of the Vancouver housing and homestay market.
- Additional languages are an asset.
More about this job
Responsibilities
Recruit, screen, and support homestay host families; inspect homes, match students with suitable accommodation, coordinate accommodation changes, and resolve concerns or conflicts. Provide ongoing student services, support arrivals and orientation, collaborate with school departments, and maintain accurate records.
Requirements
Requires professional experience in homestay, student accommodation, international education, student services, or a similar setting, including host recruitment, screening, placements, inspections, and conflict resolution. Candidates should have strong communication, organizational, problem-solving, and record-keeping skills, cultural sensitivity, and proficiency with Microsoft Office.
Skills
- Homestay Recruitment
- Host Family Screening
- Host Family Onboarding
- Home Visits
- Accommodation Inspections
- Student-Host Matching
- Accommodation Coordination
- Conflict Resolution
- Complaint Management
- Student Support
- Interpersonal Communication
- Organization
- Problem-Solving
- Cultural Sensitivity
- Record Keeping
- Microsoft Office
Visa sponsorship
Not detected in the job text
Categories
- Education
- Customer Service & Support
- Administrative
Keywords
- Homestay
- Student Accommodation
- Host Family Recruitment
- Host Family Screening
- Host Family Interviews
- Host Family Onboarding
- Home Visits
- Accommodation Inspections
- Student Placements
- Accommodation Transfers
- Conflict Resolution
- Complaint Management
- Student Services
- Student Orientation
- International Education
- Cultural Sensitivity
- Student Records
- Microsoft Office
- CRM
- Student Information Systems
- Airport Transfers
- Student Activities
- Community Engagement
- Confidentiality
- Vancouver Housing Market