Director, Technology

The Director, Technology is to ensure that the BC Cancer Foundation has reliable, secure and fit-for-purpose technology services that enable our people to work effectively, strengthen fundraising and donor engagement, and support our 2030 strategic ambitions. The role translates business needs into technology solutions and measurable service improvements, maximizing the value of existing platforms while preparing the Foundation for evolving needs.

Working through a shared-service and vendor-led delivery model, the Director is accountable for dependable technology services, effective provider partnerships, oversight of technology risk. This is a hands-on leadership role: the Director sets the technology roadmap, makes informed trade-offs, resolves issues, delivers improvements and works directly with partners and internal teams to get results.

Reporting to the Senior Vice President, Chief Strategy & Business Intelligence Officer, the Director leads a small team and works closely with business leaders, the Provincial Health Services Authority (PHSA) and technology vendors to ensure technology investments are adopted, secure, cost-effective, and responsive to the Foundation’s priorities.

Key Accountabilities

1. Technology Enablement, Roadmap & Value

• Translate BCCF's enterprise technology strategy and organizational priorities into a practical, sequenced roadmap that optimizes existing platforms, enables new capabilities and delivers measurable improvements in productivity, fundraising, donor engagement, and operational effectiveness.
• Partner with business leaders to understand pain points and future requirements; identify when to optimize existing tools, improve processes, integrate platforms, or recommend new solutions.
• Partner with the data team to ensure a reliable and secure technology platform underpins our reporting and analytics and accessible data and evolving organizational needs.
• Evaluate and prioritize technology initiatives based on business value, donor and employee experience, reliability, security, cost, adoption and organizational capacity; define measurable benefits and track results.
• Provide technical and commercial advice to enterprise planning, platform decisions, automation and responsible AI adoption, in alignment with enterprise governance.

2. Technology Service Delivery & Operational Excellence

• Ensure dependable day-to-day technology services for all our staff. or another vendor.
• Lead operational issue resolution and escalation; establish service expectations, reporting, clear ownership and follow-through for incidents, requests, root causes and recurring problems.
• Ensure seamless employee onboarding, changes and offboarding, including devices, identity, permissions, licenses, collaboration tools and access to critical business applications.
• Continuously improve employee technology experience and operational efficiency through simple processes, fit-for-purpose support, clear documentation and actionable service measures.

3. Strategic Partnerships, Contracts & Service Accountability

• Own and strengthen the operational technology partnership with PHSA, defining service scope, accountability, escalation, decision rights, administrative access, and a fit-for-purpose future service model for BCCF.
• Manage relationships and performance across key enterprise and SaaS providers, including Blackbaud and other platforms supporting fundraising, finance, and donor engagement.
• Negotiate and oversee contracts, service levels, licenses, renewals and vendor roadmaps; hold partners accountable for responsive, secure, timely and cost-effective delivery.
• Anticipate dependencies and provider-driven changes, represent BCCF’s needs credibly and secure workable outcomes through collaboration, influence and disciplined follow-up.

4. Technology Risk and Cybersecurity Oversight

• Building on BCCF’s current cybersecurity assessment, oversee the operational security measures delivered by PHSA, Blackbaud, and other service providers
• Ensure the risks to our technology reliability, and the potential impact of service issues on our business, are understood
• Evolve BCCF’s technology risk mitigation approach and our plans to respond to and recover from service disruptions

5. Implementation, Adoption & Future Readiness

• Personally lead and coordinate priority technology service improvements and cross-functional implementations, from requirements and vendor coordination through testing, rollout, issue resolution and stabilization.
• Partner with the PMO, Data Platforms and Analytics, People and Organization People teams and business owners to manage dependencies, change control, communications, training and adoption so solutions are used effectively.
• Maintain a current view of technology capabilities, integrations, licenses, architecture dependencies and replacement horizons; proactively recommend sustainable improvements that reduce complexity and future risk.
• Assess emerging technologies and opportunities for secure automation and AI, and translate promising ideas into realistic pilots, business cases, or phased implementation recommendations.

6. Financial Stewardship, Team Leadership & Performance

• Manage technology services budgets, assets, software subscriptions and vendor spend with clear forecasting, cost controls and value-for-money decisions.
• Lead, coach and develop a small, service-oriented team, clarifying accountability, balancing workloads and building the internal capability needed to manage partners and deliver reliably.
• Provide concise reporting to the CSBIO and business leaders on service performance, project delivery, adoption, spend, material risks and decisions required.
• Model BCCF’s values - Be Curious, Be Authentic and Be Courageous by embracing innovation, building trusted relationships, communicating transparently, challenging the status quo, proactively addressing risks, and taking ownership of outcomes.

What Success Looks Like

• Technology investments and initiatives demonstrate measurable improvements in employee productivity, service effectiveness, technology adoption and organizational value, supported by a realistic, prioritized and financially sustainable roadmap.
• Employees and teams can rely on timely, secure and responsive technology support; recurring issues decline, and service satisfaction improves.
• PHSA and other providers operate against understood responsibilities, measurable service levels and effective escalation; critical dependencies are proactively managed.
• Cybersecurity, privacy, continuity, and third-party risks are visible, assessed and mitigated, with tested plans and no unmanaged critical gaps.

Qualifications

• Post-secondary education in technology, information systems, business or an equivalent combination of experience and demonstrated capability.
• 10+ years of progressive technology experience, including 5+ years leading technology services, teams, vendors or complex delivery.
• Proven success leading technology delivery through outsourced, shared-service or SaaS partnerships, with accountability for service performance, contracts and escalations.
• Hands-on experience solving operational technology issues, leading implementations and turning business needs into adopted improvements.
• Working knowledge of infrastructure, Microsoft 365, identity and access management, enterprise applications, integrations, cybersecurity, privacy and business continuity.
• Strong business and financial judgment, including prioritization, business cases, total cost of ownership, vendor negotiations and budget accountability.
• Experience with fundraising, CRM or finance systems (e.g., Blackbaud) and healthcare, philanthropy or public-sector partners is an asset.
• ITIL, cybersecurity, project or vendor-management credentials are assets but don’t replace proven results.

  Core Competencies

• Accountability & Results - Owns dependable technology service delivery, follows through on commitments, resolves operational issues and delivers measurable service and business improvements.
• Collaboration & Influence - Builds trusted relationships across business teams, PHSA and vendors; clarifies needs, negotiates solutions and secures accountability without direct authority.
• Judgment & Decision-Making - Balances reliability, business value, risk, cost and capacity; makes timely, practical decisions, challenges assumptions and escalates material risks with clear recommendations.
• Learning, Adaptability, Innovation & Change - Evaluates emerging technologies, improves existing platforms and leads implementation and adoption through practical change management.
• Organizational & Strategic Thinking - Connects technology investments to BCCF’s 2030 strategy, anticipates future needs and translates direction into achievable roadmaps and priorities.
• Leadership & Development - Leads a capable, service-focused team; sets clear expectations, coaches performance, builds ownership and supports inclusive collaboration and development.

Functional Knowledge & Skills

• Technology service delivery - Knowledge of infrastructure, Microsoft 365, enterprise applications, integrations, identity and access management, IT service management and incident resolution.
• Vendor, financial and risk stewardship - Manages PHSA/shared-service and SaaS providers, service agreements, budgeting, cybersecurity, privacy, continuity and third-party risk.
• Hands-on implementation - Ability to translate needs into requirements, coordinate vendors, troubleshoot barriers, guide testing and rollout, and measure adoption and results.

Salary Range: $104,000 - $165,000

What We Offer:

• Leadership incentive program
• 5 weeks vacation plus office closure between Christmas Eve and New Years, and half days office closures before each statutory holiday
• Comprehensive benefit package
• Municipal Pension Plan
• A people-centred workplace recognized as one of B.C.’s Top Employers for 2026

BC Cancer Foundation is committed to fostering, cultivating and preserving a culture of diversity & inclusion. All qualified applicants will receive consideration for employment.