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BC Ferries

Regional Manager, Terminal Operations

Comox, BC, Canada

The target salary range: $124,500-$156,800 per annum. · Full-time

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Job details

Pay: The target salary range: $124,500-$156,800 per annum.
Job type: Full-time
Apply by: Nov 25, 2026
Experience: Minimum 3-5 years' experience managing a passenger transportation terminal, preferably marine transport
Posting language: English
Posted: Oct 26, 2026

Original job description

Job Description

REGIONAL MANAGER, TERMINAL OPERATIONS

Little River

The Opportunity

We are seeking a dynamic and collaborative leader with a strong commitment to safety to join our Terminal Operations team. Reporting to the Superintendent, Terminal Operations, you will provide strategic and operational leadership for terminal operations across the Northern Gulf Islands and Northern Sunshine Coast.

In this key leadership role, you will oversee a team of Terminal Managers and operational staff, ensuring the safe, reliable, and efficient delivery of ferry services while fostering a culture of accountability, customer service, and continuous improvement. You will be responsible for operational performance, financial stewardship, workforce leadership, labour relations, and the successful implementation of corporate and regional initiatives that support BC Ferries' strategic objectives.

The Role

Ensures the consistent high standards of safety at the terminal for passengers, employees, and the public by:

Ensuring safe practices in terminal operations and a safe working environment for all terminal staff, including verifying that all staff are properly trained
Working with all Terminal Managers and Supervisors, ensure daily adherence to all relevant safety practices and policies
Familiarizing terminal staff with policies and procedures as they relate to the specific terminal, conducting drills and coordinating training for terminal staff
Conducting rounds of the terminal, identifying unusual activity, security breaches and reporting as necessary
Participating in Joint Site Safety Committee meetings as a management representative
Coordinating the terminal response in the event of an emergency

Manages And Is Accountable For Effective Fiscal Management By

Preparing annual terminal operations budget for labour, consumable supplies, maintenance and other operational supplies
Monitoring and controlling terminal operations expenditures, explaining variances, monitoring labour costs and authoring overtime, taking timely preventative and corrective measures
Preparing quarterly terminal operations variance and forecast reports

Manages Human Resources / Employee Relations Activities By

Assessing and hiring terminal management/staff in a manner consistent with Company policies and procedures in conjunction with Human Resources, including signing letters of offer
Establishing clear performance plans for each subordinate; regularly evaluating and documenting performance, including reviewing and evaluation probationary employees to determine their ultimate acceptability as an employee at the terminal
Applying the provisions of the collective agreement and acting in accordance with delegated authorities when necessary
Promoting effective teamwork through timely and effective communication in matters relevant to the terminal employees
Working with Crewing on schedules and workforce needs

Manages The Operations Of The Terminal By

Working with the Terminal Managers to ensure that daily operations meet all BCF standards
Reviewing financial and other performance reports, monitoring watch labour and non-labour expenditures, approving overtime, and preparing reports including watch month-end variance and quarterly financial reports
Developing watch budget submissions and contributing to the development of the cross-watch terminal operations budget
Coordinating revenue process, ensuring security, and deposit revenue
Ensuring terminal facilities, buildings, grounds, and equipment are maintained according to BCF standards

Education Requirements

What you bring to the team

Post-Secondary diploma in Business Administration or a related field

Work Experience Requirements

Minimum 3-5 years' experience managing a passenger transportation terminal, preferably marine transport
Demonstrated experience in implementing strategic initiatives
Experience leading both a unionized and non-unionized workforce
Demonstrated experience in creating and managing large operating and capital budgets

Competency Requirements

Strong leadership through their reliable performance and positive interaction with others in the company
An agent of change who is driven to ensure outstanding results
Ability to identify and analyze business opportunities to increase shareholder value
Customer service driven individual
Strong written and oral communication skills
Excellent interpersonal skills – necessary for leading and motivating a diverse workforce

Join us!

If this sounds like your next great career move, please submit your cover letter and resume by October

Additional Information

The target salary range: $124,500-$156,800 per annum. The starting salary is determined based on the successful candidate’s knowledge, experience and internal equity. Starting salary may exceed the target range on exceptional basis.

"We sail to serve and connect the people and the coast of BC”

At BC Ferries, our people are at the heart of delivering safe and reliable service along 1,600 km of coastline. Every day, we connect communities and move tens of thousands of passengers and vehicles across our 25 routes through the dedication, expertise and hard work of our teams. Guided by a shared commitment to safety, service, inclusion, and local commitment, we offer meaningful work, opportunities for growth, and the chance to make a positive impact. Whether you work onboard our vessels, in our terminals or behind the scenes, you'll play an important role in connecting people, supporting communities, and keeping coastal BC moving.

We support employment equity and diversity in the workplace, and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.

About Us

About Us: 

For 65 years, we have been dedicated to providing safe and efficient travel to our customers.

Our role as a ferry transportation provider goes beyond getting passengers from point A to B. With 25 routes throughout the west coast of BC, we serve as advocates for the coastal environment and communities where we operate.

Operations began in 1960 with just two ferries providing service on a single route. Today we have 37 ferries moving more than 22.7 million passengers and 9.7 million vehicles every year.

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More about this job

Responsibilities

Lead terminal operations across the Northern Gulf Islands and Northern Sunshine Coast, ensuring safe, reliable, and efficient ferry services while managing terminal staff and managers. Oversee operational performance, budgets and expenditures, workforce and labour relations, safety and emergency response, and implementation of corporate and regional initiatives.

Requirements

Requires a post-secondary diploma in Business Administration or a related field and 3–5 years of experience managing a passenger transportation terminal, preferably in marine transport. Candidates should have experience implementing strategic initiatives, leading unionized and non-unionized workforces, managing large operating and capital budgets, and strong leadership, communication, interpersonal, and customer-service skills.

Skills

Leadership
Terminal Operations
Safety Management
Budget Management
Financial Reporting
Workforce Management
Labour Relations
Strategic Initiative Implementation
Customer Service
Operational Performance Management
Emergency Response Coordination
Communication
Teamwork
Performance Management
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Ferry Transportation
Terminal Operations
Passenger Transportation
Marine Transport
Safety Practices
Safety Policies
Emergency Response
Terminal Management
Operational Budgets
Capital Budgets
Financial Forecasting
Variance Reporting
Labour Cost Monitoring
Overtime Management
Collective Agreements
Labour Relations
Workforce Scheduling
Employee Performance Plans
Revenue Security
Facility Maintenance
Strategic Initiatives
Customer Service
Continuous Improvement
Joint Site Safety Committee

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