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Added 16 mins ago
C
Sr. Consultant, Full Stack Developer
CIBC
Toronto, ON
- Full-time
You’ll be joining CIBC’s Core Banking and Payments Technology, you’ll be at the heart of CIBC’s modernization and transformation journey, successfully delivering complex, enterprise-scale…
Added 1 hour ago
T
Engineering Manager, Workday Integrations & Platform
TD
Toronto, ON
- Full-time
Lead and manage a multidisciplinary team of Workday Integration Engineers, Technology Specialists, Business Systems Analysts and Quality Engineers, providing clear accountability for…
Added 1 hour ago
SQ
Director, Enterprise Architecture Strategy, Core Platform
Sunlife Québec
Montreal, QC
- Full-time
The Director drives the architecture integration strategy across cloud, on premise, network, application platforms, and foundational technology services. The role translates enterprise and…
Added 1 hour ago
SQ
Director, Domain Enterprise Architect, Technology Modernization and Cloudification
Sunlife Québec
Montreal, QC
- Full-time
The Director defines the domain strategy, future-state architecture, standards, reference architectures, and transition roadmaps. The scope includes OpenShift, virtualization, servers,…
Added 4 hours ago
SC
Product Expert - Direct-to-Consumer (D2C) Commerce
SAP Careers
Montreal, QC
- $144,600 to $322,500 CAD / year
- Full-time
Technical fluency in cloud-native architectures, application programming interfaces (APIs), and distributed systems
Added 5 hours ago
A
Skywise - Business Applications & Development Tools Manager
Airbus
Waterloo, ON
- Full-time
Lead the selection, implementation, and management of tooling and systems for Business Applications across HR, Finance, Procurement, Sales, and Support.
Added 5 hours ago
NB
Senior Director Wealth Management IT Data/AI & BOR
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Director of Wealth Management IT – Data/AI and BOR at National Bank means acting as a leader, acceleratingtransformation. We are looking for a highly skilledand…
Added 10 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 10 hours ago
OT
Client Success Services Program Manager
Open Text Corporation
Waterloo, ON
- Other
As a Client Success Program Manager in Waterloo, ON, you will report to the Sr Director, Client Success Services and play a critical role in designing, implementing, and optimizing Client…
Added 11 hours ago
J
Information Security Program Manager
Jobgether
Canada
- Full-time
In this role, you will lead information security programs that protect critical systems, sensitive data, and business operations across multiple client environments. You will combine…
Added 18 hours ago
D
Senior SDET / Quality Engineering Lead/Architect
Droisys
Brampton, ON
- Contract
Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical…
Added 18 hours ago
MS
DevOps Manager
Motorola Solutions
Vancouver, BC · BC · British Columbia,CAN Offsite
- Full-time
…industry through advanced award-winning AI based surveillance systems. Artificial Intelligence is transforming the world and our team is advancing the field as it applies to the…
Added 18 hours ago
SI
Product Expert - Direct-to-Consumer (D2C) Commerce
SAP IT Business Systeme
Montreal, QC
- $144,600 to $322,500 CAD / year
- Full-time
Technical fluency in cloud-native architectures, application programming interfaces (APIs), and distributed systems
Added 19 hours ago
C
AI Architect-Governance & Delivery Lead
CGI
Toronto, ON
- Full-time
The AI Governance & Delivery Lead defines and operationalizes the AI delivery model for the program and provides technical architecture leadership for enterprise AI solutions. The role…
Added 19 hours ago
P
Data & AI Transformation Director
PwC
Toronto, ON
- Full-time
As a Data & AI Transformation Director, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. We are seeking a Director, Data & AI…
Added 19 hours ago
SL
Senior Consultant, AI Strategy & Program Execution
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
The AI Enablement & Acceleration team is seeking a Senior Consultant, AI Strategy & Program Execution to support in shaping, driving, and delivering AI initiatives across Sun Life.
Added 19 hours ago
R
Senior Analytics Advisor
RigUp
Calgary, AB
- Full-time
We are is seeking an accomplished Senior Advisor, Analytics to translate complex operational and financial data into strategic insights that directly influence pipeline performance, safety,…
Added 19 hours ago
X
Engineering Manager- Payments Platform
Xero
Remote, Canada
- Full-time
- Remote
Lili Kan, GM/VP, Payments Platform Engineering. Lili brings extensive experience building platforms and leading engineering teams in Silicon Valley. She previously led Payment Intelligence…
Added 21 hours ago
BF
Senior Manager, Digital and Customer Applications
BC Ferries
BC · British Columbia, Canada
- Full-time
As our vessels and terminals become increasingly connected, and we adopt modern platforms powered by advanced analytics and artificial intelligence, we’re looking for forward-thinking…
Added 22 hours ago
AW
Data Analyst III
Agilus Work Solutions
Calgary, AB
- Contract
As a Senior Advisor Analytics, you are a highly skilled professional responsible for translating operational and financial data into insights that directly influence pipeline performance,…
Added 22 hours ago
GE
Director of Pricing and Business Analytics
GFL Environmental Inc.
Vaughan, ON
- Full-time
Reporting directly to the VP, Operations Strategy, you will lead a dynamic team to drive performance and deliver value-added decision support across the business. Key responsibilities…
Added 22 hours ago
UO
Programmer Analyst I
University of British Columbia
Vancouver, BC · UBCV | University Services Building (USB)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
The Programmer Analyst I supports the Learning Technology Hub with the design, development, and support of learning technology solutions for campus-wide teaching & learning activities. The…
Added 22 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 22 hours ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
They provide leadership for technology strategy, infrastructure, business systems, cybersecurity, data governance, digital transformation, and artificial intelligence.
Added 22 hours ago
FR
Lead Software Engineer, Full-Stack Applications - AI Fluent
Fitch Ratings
Toronto, ON
- $180,000 to $220,000 CAD / year
- Full-time
Fitch Ratings is seeking a Lead Software Engineer to join our global Ratings Technology team in Toronto. This is an opportunity to build mission-critical platforms while helping shape the…

BC Ferries

Senior Manager, Digital and Customer Applications

BC, Canada
British Columbia, Canada, Canada

This is a regular full-time position with a target salary range of $125,400–$156,800 per annum. · Full-time

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Job details

Pay: This is a regular full-time position with a target salary range of $125,400–$156,800 per annum.
Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

SENIOR MANAGER, DIGITAL AND CUSTOMER APPLICATIONS

Information Technology

Victoria or Vancouver Lower Mainland

BC Ferries is embarking on a bold, multi-year transformation of our business and the way we work. This evolution is focused on strengthening the experience for both our customers and employees while ensuring we continue to deliver safe, reliable, and affordable service - now and into the future.

As our vessels and terminals become increasingly connected, and we adopt modern platforms powered by advanced analytics and artificial intelligence, we’re looking for forward-thinking leaders and talented professionals who are excited by what’s possible. People who not only embrace innovation, but who also know how to build, inspire, and empower teams to turn vision into reality.

If you thrive in complex, large-scale environments, enjoy driving enterprise-wide transformation, and are comfortable operating at the intersection of people, process and technology, this could be the opportunity you’ve been waiting for. Join us and play a meaningful role in shaping the future of coastal transportation - where the challenge is significant and the impact is lasting.

THE OPPORTUNITY

Every journey with BC Ferries begins with a customer experience. From exploring sailing schedules and booking a trip online to accessing services at our terminals and onboard our vessels, digital applications play an essential role in how people plan, navigate and experience their travel.

As Senior Manager, Digital and Customer Applications, you'll lead the teams and technology behind these experiences, ensuring our customer-facing applications are reliable, secure, and continually evolving to meet changing customer expectations. Working across IT and business teams, you'll connect technology with business priorities, champion practical innovation, and deliver digital solutions that create value for our customers and our organization.

This is an opportunity to shape the future of customer-facing technology at BC Ferries, leading talented teams and building strong partnerships to deliver seamless, connected experiences across the customer journey.

THE ROLE

Reporting to the Executive Director, IT Applications and Data, you contribute value through key areas of oversight such as:

Leading people and building capability

Leading and developing the CRM, eBooking and IT Digital teams, fostering collaboration, accountability and continuous improvement;
Building team capability through coaching, mentoring, performance development and effective resource planning;
Creating an environment where people can grow their expertise, embrace change and deliver meaningful results together.

Driving digital strategy and delivery

Shaping application strategies and roadmaps that align with corporate priorities, evolving customer needs and business objectives;
Overseeing the delivery, enhancement and ongoing support of customer-facing applications, including digital booking, eCommerce, customer communications, payment processing and terminal-based solutions;
Leading agile delivery practices, including backlog prioritization, sprint planning and iterative development, to deliver high-quality solutions that meet business needs;
Evaluating emerging technologies, vendor capabilities and opportunities to improve digital services, business processes and customer experiences;
Providing technical leadership on application architecture, systems integration and complex technical issues, ensuring solutions are practical, scalable and sustainable.

Partnering across the business

Building strong partnerships with business leaders and teams across Customer Care, Vacations, Finance, Tariff and Revenue, and Operations to understand priorities and translate business needs into effective technology solutions;
Collaborating with IT leaders, Project Management and business stakeholders to deliver cross-functional initiatives and organizational improvements;
Communicating technical concepts, options and recommendations clearly to business stakeholders and executive leadership to support informed decision-making;
Working with external vendors to manage application roadmaps, support arrangements and ongoing enhancements, ensuring technology investments deliver business value.

Ensuring quality, security and performance

Overseeing application quality throughout the development lifecycle, including testing, version control, documentation, release management and security compliance;
Ensuring customer-facing applications remain current, secure and aligned with business requirements;
Managing the assigned departmental budget, monitoring expenditures and addressing variances to support effective financial management;
Identifying application risks, resolving complex issues and driving continuous improvements in reliability, integration and service delivery.

What You Bring To The Team

A degree in Computer Science, Business or an IT-related discipline, or an equivalent combination of education and experience;
Extensive experience delivering and supporting enterprise applications, particularly in digital, web-based and transaction-processing environments, including CRM, eCommerce, customer communications and payment processing;
Experience leading and developing teams, managing resources and delivering complex technology initiatives in collaboration with business and technical stakeholders;
Experience delivering high-profile projects using agile methodologies, including sprint planning, backlog management, iterative development and translating business requirements into actionable product backlogs;
Experience overseeing the design, development, implementation and ongoing operation of technical solutions, including integrations across cloud and on-premises environments;
Strong project management, problem-solving and decision-making skills, with the ability to balance competing priorities and drive complex issues through to resolution;
The ability to communicate technical concepts clearly, influence stakeholders at all levels and build collaborative relationships across business and technology teams;
A commitment to continuous improvement, innovation, accountability and developing people.

What We Offer

This is a regular full-time position with a target salary range of $125,400–$156,800 per annum. The starting salary is determined based on the successful candidate’s knowledge, experience and internal equity.

Benefits

Taking care of our employees is a top priority for us, and to do that, we offer benefits that help you stay healthy in all ways. Some of our great benefits include:

Career development and learning opportunities;
Competitive compensation and comprehensive benefits;
Defined benefit Public Service Pension Plan;
Minimum four weeks’ vacation;
Wellness programs and employee discounts.

JOIN US!

If this sounds like your next great career move, please submit your cover letter and resume by November 27, 2026, at 11:59 PM.

“We sail to serve and connect the people and the coast of BC”

At BC Ferries, our people are at the heart of delivering safe and reliable service along 1,600 km of coastline. Every day, we connect communities and move tens of thousands of passengers and vehicles across our 25 routes through the dedication, expertise and hard work of our teams. Guided by a shared commitment to safety, service, inclusion and local commitment, we offer meaningful work, opportunities for growth, and the chance to make a positive impact. Whether you work onboard our vessels, in our terminals or behind the scenes, you'll play an important role in connecting people, supporting communities, and keeping coastal BC moving.

We support employment equity and diversity in the workplace and encourage applications from all qualified individuals, including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+) and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.

About Us

About Us: 

For 65 years, we have been dedicated to providing safe and efficient travel to our customers.

Our role as a ferry transportation provider goes beyond getting passengers from point A to B. With 25 routes throughout the west coast of BC, we serve as advocates for the coastal environment and communities where we operate.

Operations began in 1960 with just two ferries providing service on a single route. Today we have 37 ferries moving more than 22.7 million passengers and 9.7 million vehicles every year.

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More about this job

Responsibilities

Lead and develop the CRM, eBooking, and IT Digital teams while setting application strategies and overseeing delivery and support for customer-facing digital services. Partner with business leaders and vendors to deliver reliable, secure, integrated solutions, manage budgets and risks, and continually improve customer experiences.

Requirements

Requires a degree in Computer Science, Business, or an IT-related discipline, or equivalent education and experience, along with extensive experience delivering and supporting enterprise applications in digital, web-based, and transaction-processing environments. Candidates should have experience leading teams and complex initiatives, applying agile practices, overseeing integrations across cloud and on-premises environments, and communicating effectively with stakeholders.

Skills

People Leadership And Team Development
Digital Strategy
Enterprise Application Delivery And Support
CRM
E-Commerce
Agile Methodologies
Backlog Management
Sprint Planning
Application Architecture
Systems Integration
Cloud And On-Premises Solutions
Project Management
Stakeholder Communication
Vendor Management
Application Security And Quality
Budget Management

Benefits

Career Development And Learning Opportunities
Competitive Compensation
Comprehensive Benefits
Minimum Four Weeks’ Vacation
Wellness Programs
Employee Discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Applications
Digital Transformation
CRM
eBooking
E-Commerce
Customer Communications
Payment Processing
Terminal-Based Solutions
Enterprise Applications
Digital Strategy
Application Roadmaps
Agile Delivery
Backlog Prioritization
Sprint Planning
Iterative Development
Application Architecture
Systems Integration
Cloud Environments
On-Premises Environments
Vendor Management
Application Security
Quality Assurance
Testing
Version Control
Release Management
Risk Management
Budget Management
Customer Experience
Advanced Analytics
Artificial Intelligence

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