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BC Ferries

Terminal Manager

West Vancouver, BC, V7W 2V1, Canada

Pay: The target salary range: $98,500-$123,100 per annum.
Apply by: Oct 15, 2026
Posting language: English
Posted: Oct 1, 2026

Apply About employer

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Original job description

Job Description

TERMINAL MANAGER

Horseshoe Bay

The Opportunity

We are looking for a passionate, dynamic leader to oversee the day-to-day operation and administration of our Horseshoe Bay terminal. You are a leader driven to achieve outstanding results, while enforcing a culture of safety and quality service at all times. You are a self-starter who promotes teamwork amongst diverse groups of staff and maintain positive interactions, while providing coaching, mentoring, and motivation in support of individual performance objectives.

The Role

Reporting to the Regional Manager, Terminal Operations, Horseshoe Bay, you add value and are energized by key areas of oversight such as:

Manages day to day operations by:

Implementing corporate safety and risk assessment processes/initiatives
Ensuring safe practices in terminal operations and a safe working environment for all terminal staff, including verifying that all staff is properly trained
Working with Supervisors to ensure daily adherence to all relevant practices and policies including the security provisions of the Transport Canada Security Regulations
Ensuring vehicles are checked for dangerous goods, oversize and weight restrictions, advising vessels and completing documentation
Reviewing financial and other performance reports, planning and monitoring watch labor and non-labor expenditures, approving overtime and preparing reports including watch/terminal month end variance and quarterly financial reports
Coordinating revenue processes including ensuring security and deposit of revenue
Ensuring terminal facilities, buildings, grounds, and equipment are maintained and cleaned to a high standard
Conducting rounds of the terminal, identifying unusual activity, security breaches, unsafe conditions, and reporting/rectifying as necessary
Participating in joint site safety committee meetings as a management representative
Coordinating the terminal response in the event of an emergency
Managing and monitoring absenteeism, performance, workplace and customer injuries
Ensuring a high level of environmental standards

Manages the customer service function by:

Being fully versed in the company’s Customer Service Enhancement program
Ensuring staff maintain positive customer relations to build loyalty
Enforcing the employee dress code and ensuring a high standard of cleanliness of terminal facilities
Promptly responding to customer concerns and taking appropriate action on suggestions to improve service

Manages the Human Resources / Employee Relations activities by:

Assisting, hiring terminal staff in a manner consistent with company policies and procedures with the support Human Resource
Establishing clear performance plans for each subordinate, regularly evaluating and documenting performance, including reviewing and evaluating probationary employees to determine their ultimate acceptability as an employee at the worksite or of the company
Applying the provisions of the collective agreement and acting in accordance with delegated authorities on matters of discipline by conducting fact finding meetings, coaching sessions and applying progressive discipline when deemed necessary and support Regional Manager
Promoting effective teamwork through timely and effective communication in matters relevant to employees
Working with crewing on schedules and workforce needs

Overseeing the daily administration of the terminals by:

Overseeing, auditing, and issuing directives to correct substandard conditions or work practices
Overseeing and authorizing work orders for maintenance and repairs to terminal assets
Facilitating business relationships with contractors involved in supplying services to the terminals

What you bring to the team

You have a Post-Secondary diploma in business administration (or related field) or a suitable combination of education and experience. You have a minimum of three years’ experience managing a passenger transportation terminal, preferably marine transport and demonstrated experience in creating and managing large operating and capital budgets. Additionally, you have experience in implementing strategic initiatives and leading both unionized and non-unionized employees.

Join us!

If this sounds like your next great career move, please submit your cover letter and resume by October 15, 2026.

Additional information

The target salary range: $98,500-$123,100 per annum. The starting salary is determined based on the successful candidate’s knowledge, experience and internal equity. Starting salary may exceed the target range on exceptional basis.

"We sail to serve and connect the people and the coast of BC”

At BC Ferries, our people are at the heart of delivering safe and reliable service along 1,600 km of coastline. Every day, we connect communities and move tens of thousands of passengers and vehicles across our 25 routes through the dedication, expertise and hard work of our teams. Guided by a shared commitment to safety, service, inclusion, and local commitment, we offer meaningful work, opportunities for growth, and the chance to make a positive impact. Whether you work onboard our vessels, in our terminals or behind the scenes, you'll play an important role in connecting people, supporting communities, and keeping coastal BC moving.

We support employment equity and diversity in the workplace and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The Terminal Manager oversees day-to-day terminal operations, ensuring safety, regulatory compliance, and high-quality customer service. They are responsible for managing staff performance, financial reporting, and maintaining terminal facilities and equipment.

Requirements

Candidates must have a post-secondary diploma in business administration or a related field and at least three years of experience managing a passenger transportation terminal. Demonstrated experience in budget management and leading both unionized and non-unionized teams is required.

Skills

Safety compliance
Budget management
Team leadership
Customer service
Human resources management
Performance management
Emergency response coordination
Risk assessment
Staff training
Financial reporting
Contractor management
Marine transport operations
Communication
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Terminal Manager
Operations Management
Safety Regulations
Transport Canada
Budgeting
Capital Budgets
Marine Transport
Customer Service Enhancement
Human Resources
Employee Relations
Collective Agreement
Performance Plans
Emergency Response
Risk Assessment
Workforce Scheduling
Facility Maintenance
Dangerous Goods
Revenue Management
Team Leadership
Strategic Initiatives
Environmental Standards
Administration
Supervision
Mentoring
Coaching
Reporting
Compliance
Security Provisions
Contractor Relations
BC Ferries

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