Business Operation Manager

Job Location: Burnaby, British Columbia, Canada

Employment type: Permanent

Hours of work: Full-time (37.5 hrs/wk)

Annual Salary: $ 109,700.00 - 138,700.00

No. of positions: 1

Closing date: October 5, 2026

About the job:

Job Location: Edmonds C03

Region: Lower Mainland

Flexible Work Role: Hybrid

What you’ll do

• The Business Operations Manager is responsible for leading administrative and workplace services for Capital Construction. The role is accountable for developing service delivery models, organizational structures, and resource strategies that ensure administrative and business support evolves to meet operational requirements and business priorities.

• Lead and develop a team of unionized and management employees, including recruitment, employee development, performance management, succession planning, and labour relations.

• Design and maintain the structure of the administrative support team to meet changing business needs.

• Assess workload, service demands, and priorities and adjust staffing levels, roles, and resources to ensure effective service delivery.

• Lead and support business improvement initiatives that simplify processes, improve service delivery, and increase operational effectiveness.

• Establish service standards, performance measures, and reporting to monitor team performance and support decision- making.

• Ensure effective delivery of business support services, including workplace services such as team events and conference delivery, employee onboarding and offboarding, training coordination, office equipment management, fleet administration, and staffing support activities.

• Lead business planning, budgeting, workforce planning, and resource management activities.

• Build and maintain effective working relationships with internal and external stakeholders.

• Identify service gaps, operational challenges, and emerging business needs and implement practical solutions.

What you bring

• Undergraduate degree in Business Administration, Commerce, Operations Management, Public Administration, or a related discipline (an equivalent combination of education, training, and experience may be considered).

• Eight (8) or more years of progressive leadership experience supporting business operations, operational services, administrative functions, project delivery, or related business environments.

• Demonstrated experience leading and developing teams in a unionized environment, including workforce planning, organizational design, employee development, performance management, labour relations, and change management.

• Demonstrated experience assessing business needs and aligning organizational structures, resources, and service delivery models to support operational objectives.

• Demonstrated experience leading cross-functional initiatives and managing complex stakeholder relationships within a large organization.

• Strong knowledge of business operations, governance, budgeting, performance measurement, resource management, continuous improvement, and operational planning practices.

• Exceptional relationship management, communication, negotiation, and influencing skills, with the ability to build consensus and achieve results across multiple stakeholder groups.

• Strong analytical, problem-solving, and strategic thinking skills, with the ability to exercise sound judgment and provide recommendations regarding complex operational and business matters.

• Demonstrated commitment to employee engagement, continuous improvement, innovation, and customer service excellence.

What we offer

• A comprehensive benefits package

• A minimum of 15 paid vacation days

• A lifetime pension

• Flexible work model, depending on your role type

• Training and development courses For more information on the benefits we offer, visit bchydro.com/benefits.

For more information on the benefits we offer, visit bchydro.com/benefits.

What else you should know

• Before you apply, please confirm you meet BC Hydro’s time in role requirement. M&P employees must meet the time in role requirements specified in the updated M&P TIR policy. For MoveUP and IBEW employees, the current time in role as outlined in the Collective Agreements will apply. Don't forget to update your Candidate Profile with your current resume and copies of your certifications. If applicable, include your Trades Qualification. This will ensure we have all the necessary information to assess your application without any delays.

• Shortlisted applicants will be required to complete an online leadership assessment as part of the interview process.

• Please note that additional positions may be available depending on the business needs.

How to apply

Interested candidates should submit their applications online at https://app.bchydro.com/careers/current_opp.html or click 'Apply'

You must use a supported browser, such as Firefox, Internet Explorer, Google Chrome or Safari. Your pop up blocker will also need to be disabled for the BC Hydro Careers site.

On the BC Hydro Careers site, click on the Apply button in order to complete the steps to apply for this job. Please be sure to update your Candidate Profile with your current resume and include copies of your certifications, if applicable.