Product Owner – SAP SuccessFactors (HR Technology)

Job Location: Burnaby

Employment type: Permanent

Hours of work: Full-time (37.5 hrs/wk)

Annual Salary: $ 131,100.00 - 165,800.00

No. of positions: 1

Closing date: November 20, 2026

About the job:

What you’ll do

• Work two-in-a-box with the Business Product Owner and Technical Product Owner to understand HR and workforce outcomes, user needs and decision trade-offs. Translate these into a clear product vision, multi-year roadmap and prioritized backlog for the SuccessFactors suite.

• Own product direction for the core and talent modules: Employee Central, Recruiting, Onboarding, Performance & Goals, and Succession & Development. Sequence future capabilities, such as Learning, Compensation and Workforce Analytics, against business value and readiness.

• Facilitate discovery, design and fit-to-standard workshops that align HR needs with SuccessFactors standard processes and best practices. Challenge customizations and keep the solution close to standard so that semi-annual releases can be adopted with minimal effort.

• Actively manage and prioritize the SuccessFactors backlog in alignment with the Business Product Owner and Technical Product Owner. Balance business value, risk, operational stability, compliance, technical health and delivery capacity.

• Work with the Technical Product Owner and solution architecture to manage dependencies between SuccessFactors and the wider SAP and enterprise landscape. This includes employee master data replication to SAP payroll and S/4HANA, integrations through SAP BTP Integration Suite, identity and access management, and downstream reporting and analytics.

• Own the business assessment of SuccessFactors semi-annual (1H/2H) releases. Review release notes, identify opt-in features with business value, assess the impact of mandatory changes, and plan regression testing and change communications.

• Ensure that role-based permissions, data privacy and records requirements are defined and maintained. This includes obligations as a BC public body under FOIPPA, data residency requirements, and policies on employee and candidate data.

• Collaborate with the Managed Technology Service Provider and internal delivery teams to refine user stories, acceptance criteria, configuration requirements, release plans and support requirements. Hold service providers accountable for agreed scope, quality, timelines and SLAs.

• Monitor the delivery and service performance of the Managed Technology Service Provider and other partners. Escalate risks and issues as needed so that commitments are met and value is delivered.

• Work closely with the Business Product Owner on investment planning. This includes identifying product needs, shaping investment options, providing input into business cases and funding requests, and keeping SuccessFactors subscription

• and module licensing aligned with actual use.

• Stabilize and optimize Employee Central, Recruiting and Onboarding after go-live. Use incident trends, adoption data and user feedback to prioritize fixes and enhancements during hypercare and into sustainment.

• Coordinate with HR process owners, HR operations, change leaders and the Managed Technology Service Provider to support readiness, adoption and sustainment. Build a network of HR super users and change advocates.

• Participate in agile ceremonies, such as stand-ups, backlog refinement, sprint planning, reviews and retrospectives. Answer questions as they arise, give guidance and feedback, and make sure the team understands product vision, priorities, decisions and next steps.

• Define acceptance criteria and support quality practices, including test planning, defect triage, user acceptance testing, sign-off of work results, release readiness, and approval of product releases.

• Support release planning and transition to operations, including communications, training input, knowledge articles, support readiness and post-implementation feedback.

• Set and manage stakeholder expectations with HR leadership, people leaders, employees and union and labour relations partners where processes affect represented staff. Act as the user and business advocate when communicating product vision, priorities and decision rationale.

• Stay focused on business value and make final product decisions when business needs, user needs, technical considerations or stakeholder opinions conflict. Listen to technical expertise and negotiate outcomes rather than dictating solutions.

• Keep up with the SAP SuccessFactors roadmap, SAP Business AI and Joule capabilities for HR, and HR technology and utility industry practices that may improve the employee experience, efficiency or decision-making.

• Promote integrity, consistency, standardization and sustainable lifecycle management of SuccessFactors products, processes, configuration and people data. Skills and Competencies

• Experience developing product strategies, roadmaps and investment plans for HR technology that align to organizational objectives and measurable workforce outcomes.

• Strong functional knowledge of SAP SuccessFactors, particularly Employee Central and at least one talent module (Recruiting, Onboarding, Performance & Goals, or Succession & Development).

• Understanding of how SuccessFactors integrates with SAP payroll, S/4HANA and SAP BTP, including employee data flows, organizational structures and position management.

• Familiarity with SuccessFactors release management, role-based permissions, Admin Center and Provisioning concepts, and reporting tools such as People Analytics/Story Reports.

• Ability to work effectively across HR and technology groups, including partnering two-in-a-box with the Business Product Owner, Technical Product Owner and Managed Technology Service Provider.

• Strong knowledge of agile, DevOps and product management practices, including backlog management, roadmap planning and iterative delivery.

• Demonstrated facilitation, negotiation and influencing skills to support joint decision-making with HR stakeholders, delivery teams and managed service partners.

• Ability to manage service provider performance constructively and assertively, including clarifying expectations, tracking commitments, addressing delivery risks and escalating issues when required.

• Sound judgment in handling confidential employee and candidate data, with an understanding of privacy and compliance obligations in a public-sector environment.

• Ability to communicate complex HR process, data and technical information clearly to technical and non-technical audiences.

• Strong analytical, problem-solving and systems-thinking skills, with the ability to use data and feedback to inform decisions.

• Knowledge of agile planning tools such as Jira, Azure DevOps, SAP Cloud ALM or equivalent is preferred.

What you bring

• Bachelor’s degree in business, human resources, computer science, information systems or a related discipline, or an equivalent combination of education and experience.

• 10+ years of related experience in product ownership, HRIS, HR business analysis, process improvement or technology delivery, including at least [3] years working with SAP SuccessFactors. Experience in a Product Owner role is preferred.

• Experience with at least one full-cycle SuccessFactors implementation or a major post-go-live optimization is preferred.

• SAP SuccessFactors certifications (for example, Employee Central, Recruiting or Performance & Goals) are considered an asset.

• Product owner or agile certifications, such as Certified Scrum Product Owner or SAFe Product Owner/Product Manager, are considered an asset.

• Background in a utility, unionized or large public-sector environment is an asset.

What we offer

• This role is categorized as an IT Project Manager 2 at BC Hydro. - A comprehensive benefits package - A minimum of 15 paid vacation days - A lifetime pension - Flexible work model, depending on your role type

• Training and development courses For more information on the benefits we offer, visit bchydro.com/benefits.

For more information on the benefits we offer, visit bchydro.com/benefits.

What else you should know

• Don't forget to update your Candidate Profile with your current resume and copies of your certifications. If applicable, include your Trades Qualification. This will ensure we have all the necessary information to assess your application without any delays. Location: Burnaby, British Columbia, Canada V3N 4X8 #CPGN1

Date Posted: 2026-11-06 Closing Date: 2026-11-20 For internal use: 52554173

How to apply

Interested candidates should submit their applications online at https://app.bchydro.com/careers/current_opp.html or click 'Apply'

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On the BC Hydro Careers site, click on the Apply button in order to complete the steps to apply for this job. Please be sure to update your Candidate Profile with your current resume and include copies of your certifications, if applicable.